LogicMonitor Reviews & Product Details

People, help, support and APIs into different platforms like Service Now Review collected by and hosted on G2.com.

Making us as an MSP embrace all capabilities and drive ROI Review collected by and hosted on G2.com.

You can get your whole environment monitored and alerting in a very fast time, almost everything is built and it just works. Review collected by and hosted on G2.com.

When you want to change the way it reports, or report on specific metrics. Things that it doesn't have built in, it's not intuitive and often requires support calls and takes time. Review collected by and hosted on G2.com.

fits us very well for onpremise monitoring. Review collected by and hosted on G2.com.

some data sources are difficult to configure Review collected by and hosted on G2.com.

LM has simplified the data gathering process by bringing you automatic datasources, based on device type, that provide information on the metrics you need. Instead of spending hours building out all the monitors you need, they have it available for you on day 1.

Additionally, you can build out custom event sources, property sources or datasources that gather unique data or metrics that you may need for specific devices or device types.

Metric graphs/dashboards are easy use, build, clone or share. This platform allows you and your organization to get right into the middle of the action instead spending time hunting for the information you need.

Additionally, the LM porfessional services team was fantastic during the initial implementation and the customer support reps continue to support well! Review collected by and hosted on G2.com.

The new ui.... it's an adjustment. I understand what they are trying to do, but I don't think it's the right direction. It's too busy and still much slower than the old UI.

Additionally, historical alert reporting is difficult when you take into consideration SDT schedules, whether recurring or scheduled once. You cannot get a historical report of ACTIONABLE alerts because it lumps in alerts that "occured" while the device was in SDT. The SDT tag is automatically cleared from an alert once the alert clears, which muddies the water A LOT with downstream reporting. Reporting and this issue could definitely benefit from some improvement initiatives. Review collected by and hosted on G2.com.

It is a really powerfull platform to monitor environments. We really like the easiness we can build and tweak device support as well the possibilities to proactively spot issues for our customers Review collected by and hosted on G2.com.

We are an MSP and use the platform as a multi-tenant platform. The platform seems not to be build as a real multi-tenant environment. You have to be really carefull to be sure you don't show data to other customers then where the data is coming from. Review collected by and hosted on G2.com.

LogicMonitor provides a wide range of monitoring features that allows us to keep tabs on various aspects of our IT infrastructure. LogicMonitor scales well with our growing infrastrucure. As our company expands and out IT environment becomes more complex, the platform continues to provide value, reliable performance and effective monitoring without major adjustments. LogicMonitor also has a massive Product Documentation available online. Review collected by and hosted on G2.com.

As with other monitoring platform, there is a learning curve that admins had to go through. The current switching between UI is also disorienting. APM can be improved. When we trialled, there were no dynamic out of the box dashboards with the ability to drill down as needed and pricing is span-based which is not really a fit for the App that we are trying to monitor which generates millions of spans per month. Review collected by and hosted on G2.com.

When reviewing a number of competitor platforms, LogicMonitor stood out for a few key reasons:

- Dashboarding and reporting capability

- Cloud based monitoring capability via API

- Advanced Alerting capability and customisations

- Ticked all of our requirements from a security and compliance perspective

- From pre-sales to implementation and now on-going relationship management, the people behind the product have reinforced that our decision to go with LogicMonitor was the right one Review collected by and hosted on G2.com.

Price - It's not the cheapest platform out there but we still see value in the product.

Reporting - For advanced reporting requirements, there is some custom work required to join datasets etc. but thats probably more a comment in relation to our bespoke requirements Review collected by and hosted on G2.com.

Easy to configure. Comprehensive suite of DataSources (checks). Good return on investement with out-of-box configuration options providing powerful insights that immediately lower MTTR. Great product support, be it through well maintained documentation or customer support. Extensible and easy to integrate into systems such as ITSM or messaging tools for alert notifications. Easy to implement with bootstrap based collector deployment. A product I find myself using more and more as part of my day to day as it's features and the depth of information it extends becomes more prevalent and critical to BAU operation. Review collected by and hosted on G2.com.

It is unfortunate that datapoints are unable to return text values. Whilst text can be parsed to represent an outcome it's abstraction to an integer obfuscates information. There are some configuration elements of the system that do not lend themselves to scalability. Dashboards and graphical representation of data isn't quite as configurable as with other products within the same space. Review collected by and hosted on G2.com.

Provided you have a reasonable understanding of your architecture the LogicMonitor suite provides a great overview of the landscape, and highlights the areas requiring attention with sufficient detail to indicatre where to start working to resolve any issues. We use it several times a day so it is a part of our workflow, though mostly used at the start of the day. We make extensive use of a custom dashboard we have specific to our requirements and is a fantastic jumping-off point for issue determination and resolution. It has saved a fair amount of time as well, and helped identify patterns both intra-daily as well as over longer periods. No complaints, thouhg realise there's a lot left to work through Review collected by and hosted on G2.com.

There is a lot of detail, can be overwhelming if you are not well-vesed in yourt enviornment. This is actually a good thing though, as you can get up to speed quickly with what you have, and it is clear the areas that require attention, which is hte whole point. Review collected by and hosted on G2.com.

In my opinion Flexibility is the best feature about LogicMonitor.

The platform's ootb multi-vendor Data/Property/Config/etc sources allows great integration for the collection of metrics we care to have and the way we want the whole Voice environment interact with LogicMonitor. If there is nothing available, LogicMonitor has a lot of options to explore and be able get the needed results.

Not only on a system perspective, but also on a Human perspective, I think Logicmonitor provides excelent professionals and the help we need to keep evolving and bring value on the usage of LM. Review collected by and hosted on G2.com.

Current hybrid stage on the UI creates challenges on finding the desired fileds to configure, and maybe that is the only thing that I "dislike" about LogicMonitor.

For the rest, considering your experience with other clients, I would like to see more initiative from LM side to "teach us" the HOW and best practices/solutions were put in place on similar fullstack environments like ours. Topics like Observability and OTel would be great to learn more from your side about this. Review collected by and hosted on G2.com.