I have found Lofty very easy to use from the start-up to its everyday use. I was able to create a website in a few days and started to receive leads from it within a week! The tutorials are very easy to follow. Lofty beats all the other CRM's that we have used. It does the things we need. We are very lucky to be with Real Broker because they have a dedicated Rep for us to use. Jeff has two Zoom Classes each week on how to use Lofty. He has helped us so much each week. Lofty also supplies all Real Broker Agents with a package that can't be beaten. Review collected by and hosted on G2.com.

There is not anything that I dislike about Lofty! That might sound weird but they are so much better than our old CRM that I can't say anything bad. Review collected by and hosted on G2.com.

I really like how customizable and robust the system is. It seems liek the team has thought of almost every tool you need as a real estate professional and has put it into one product. The ease in using AI within the system has been a gamechanger for our team marketing. I loved that when we joined, our sites were pre-made so we only had to do minro changes throughout. I also love the weekly training webinars! Very helpful. Review collected by and hosted on G2.com.

Although I love how detailed the system is, it did take a while to really feel comfortable in the system because there is so much to learn and figure out. I think I am a pretty tech-intuitive person, so I can only imagine how difficult it is to learn for someone not as techy. Customer support is usually very helpful, but sometimes they get backed up and I have to wait a while for a resolution/response. Review collected by and hosted on G2.com.

I like being able to have a lot of the lead information available in an easy to read/locate format. Enjoy the text feature is a nice way to stay organized in 1 location. Especially since I get so many texts a day in general to my cell phone, at least this way it does not get deleted. Also the customer support is great and usually get a fast response to help solve the issue. Review collected by and hosted on G2.com.

I wish it came with better Smart plan drip campaigns already intigrated. I realize that we can make our own. I am not a big fan of the AI chat bot as it has been irregular on the way it responds to some leads even when I have the feature muted, it still goes rogue which is irritating. Review collected by and hosted on G2.com.

Things that I LOFTY the best

1) The ease of working with clients

2) AI assistant that monitors clients

3) Smart plans to keep clients engaged

4) Tech Support on top of any issues Review collected by and hosted on G2.com.

Having to refresh LOfty after working with a client to see exactly what you just did

Sometimes, Lofty will lock up or be very laggy on an excellent internet connection

If on a team account, not able to use AI on private leads

Also on the team account (which I pay for my website) if I change something for myself it changes the team stuff. Review collected by and hosted on G2.com.

As an administrator of our team's account, I leaned heavily on the Onboarding Specialist (shoutout to Josie), as well as the continued support from the Support/Tech/Development Team. They are kind, efficient, and have never made me feel inadequate for asking me so many questions. I have every confidence knowing I will receive an answer or solution to our questions and probems. Review collected by and hosted on G2.com.

While the Support Line can often be busy, I'm grateful we have the option to do Live Chat, Email, and so forth. I think only once has an issue not been answered, and even then, I'm sure I'll be receiving communication about it soon. Review collected by and hosted on G2.com.

Lofty has so many additional tools available compared to Boomtown. Boomtown stopped innovating since they were bought by KVCore. Review collected by and hosted on G2.com.

transistioning a large brokerage created obstacles. Our websites and SSL certificates were fixed eventually. Also, the AI feature is not customer for each agent. Review collected by and hosted on G2.com.

The user interface for Chime is modern, clean, and easy to navigate on both the front and back ends. Review collected by and hosted on G2.com.

The AI assistant and Dialer can be buggy at times. Email replies through the CRM generate entire new threads instead of adding to the existing thread. Review collected by and hosted on G2.com.

It easy to navigate and very friendly user that it can easily be learn. I use it everyday. Review collected by and hosted on G2.com.

AI has it's downside, it doesn't label DNC correctly. Support takes a long time to reach out as well. Review collected by and hosted on G2.com.

The way it can be organized easily. It's very amazing Review collected by and hosted on G2.com.

AI needs to be improved more. Sometimes it can create mistakes in labeling leads Review collected by and hosted on G2.com.

Love the fact that Lofty is easy to use and has a social marketing suite. Hands down one of the easier CRMs to learn and completely robust system that has lead generation, social media capabilities and great work flows for past clients and new leads. Highly recommend! Review collected by and hosted on G2.com.

Has a little bit of a learning curve but getting connected Review collected by and hosted on G2.com.