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I really like that I can enter a visitor's information ahead of time to make it easier for them to sign in, and that the app remembers them for future visits as well. Review collected by and hosted on G2.com.
We save all our logs, so I like that I'm able to export all the information, but all the info is divided into two spreadsheets, so I have to do extra work to combine everything into one log on the back end. Review collected by and hosted on G2.com.
21 out of 22 Total Reviews for Lobbytrack
Overall Review Sentiment for Lobbytrack
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Lobbytrack is a breeze to set up and comes with exceptional customer support. The guard app enables the security team to effortlessly monitor visitors and employees on site, while the employee app streamlines visitor scheduling and check-in, reducing waiting times and congestion at our reception area. The portal is user-friendly, customizable, and offers excellent reporting capabilities. Review collected by and hosted on G2.com.
The app seamlessly transitions between visitor and employee modes when used on a single iPad, which may initially cause some confusion. However, this issue can be easily resolved by using two iPads, resulting in a much more efficient solution for your business. Review collected by and hosted on G2.com.
Our favorite thing about Lobbytrack is that it allows us to get better control over our visitor's logs. It also allows us to integrate our NDA into sign in. Review collected by and hosted on G2.com.
We actually have no cons about Lobbytrack. It is currently checking off all our boxes. Review collected by and hosted on G2.com.
We loved that all we needed was an iPad or tablet in order to utilize the sftware. It was super easy to set up and we could have everyone loaded and ready to go in under an hour! Review collected by and hosted on G2.com.
When I first started looking at the product, I was able to add email addresses to employees. However, when I went to update people for this school year that was no longer an option. We haven't deployed the employee app yet because the learning curve is a bit steep for organizing visitors, but I think once they get an initial training it will be super easy for them to set up conferences and visitations with parents. Review collected by and hosted on G2.com.
It checked "all the boxes" that our school security needed: knowing who is visiting whom, get a report of all visitors on site for the day, easy for guards to use, able to send out emergency alerts to all visitors, will get notified when the Host checks out the visitor to escort them out.
My IT department likes Lobbytrack because it can intergrate into our SSO and AD. Training teachers and staff was very easy due to LobbyTrack's intuitive interface and how it's UI has the same mobile device look on computers. Review collected by and hosted on G2.com.
The only downside is there isn't a way I could find that would allow for department receptionists to manage only the visitors for their department (right now they see everyone visiting our campus). Review collected by and hosted on G2.com.
Lobbytrack has an attractive user interface and is easy for visitors to navigate to sign themselves in and out. Emails are sent to hosts to let them know guests have checked in. It allows you to create custom badges for your site. Review collected by and hosted on G2.com.
Setup is not as intuitive as it could have been, however a demo with Mr. Mitra helped quite a bit and we were able to get past the rough areas. Review collected by and hosted on G2.com.
I love that Lobbytrack integrates with our access control system for real time provisioning and deprovisioning of access cards. You can literally activate access cards for guests on arrival within seconds. Then, upon sign-out and/or after a designated period of time elapses, the access card can be shut off automatically. This really helps us from a security standpoint. Enabling the integration with our access control system was seamless easy. Review collected by and hosted on G2.com.
There are a few elements that could benefit from a mild user-interface refresh on the admin side of things. It would help to have more control over security role granularity for access management of privileged users. Review collected by and hosted on G2.com.
The software is very easy to navigate. We also enjoyed the notification feature for hosts upon their guest’s check-in. The user interface on the iPad for guest check-in is well done. We also enjoyed the customizable options for required guest information. Review collected by and hosted on G2.com.
The interface for check-in on the PC feels a little too simplistic and outdated. It would be helpful if we could still create appointments despite missing some of the information. For example, we may not always have an email address for a service technician. Review collected by and hosted on G2.com.
Simple Interface for guests. Excellent web interface for admins. Review collected by and hosted on G2.com.
Its pricey for all of the features enabled. Would prefer AD intergration by security group not entire AD organization. Review collected by and hosted on G2.com.
I enjoy the simplicity and the controls of the features that are available to use. Overall, they provide great customer services whenever we reach out and offer quick solutions to all and any issue that we come across. Review collected by and hosted on G2.com.
The fact the we were not notified sooner about lobby track being made available online. Review collected by and hosted on G2.com.
