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Lob Pricing Reviews

(2)
Joey S.
JS
Real Estate Analyst / Software Developer
Small-Business (50 or fewer emp.)
"An excellent software and direct mail partner"
What do you like best about Lob?

Lob is a very powerful software with excellent documentation and resources to help you achieve your customized direct mail goals no matter how large or small your operation is. From a software side, the documentation and api is top notch and we have had no issues ordering significants amount of mail. It was easy to use and I was able to quickly develop a solution for our team with Lob. Within a matter of two weeks we had a fully functioning mail system with customized pieces, ready to deliver over 1M pieces a year!

The customer support team at Lob has also been fantastic! They have assisted us with software questions as well as best practices for direct mail. They are also extremely communicative and always looking to help us be as cost efficient and effective as possible with our direct mail strategies.

I cannot say enough about Lob! From their software solutions to their team they are a top notch company and a critical partner for our team! Review collected by and hosted on G2.com.

What do you dislike about Lob?

One thing that has been slightly confusing for us has been the reporting dashboard, and some of the different codes from the web hooks seeming to be a bit random. I don't know all the inner workings of where these webhooks and statuses come from, my guess is that Lob is just processing them and not generating them, but they seem to be inconsistent. Review collected by and hosted on G2.com.

Response from Aaron Gingras of Lob

Thank you for your glowing review of Lob! We are thrilled to hear that our software and customer support have met your expectations. We appreciate your feedback regarding the reporting dashboard and web hooks, and we will certainly look into improving the consistency of these features for a better user experience.

It's great to hear that Lob has helped you develop a fully functioning mail system and achieve your direct mail goals efficiently. We are committed to providing top-notch solutions and support to help our customers succeed.

If you have any further questions or need assistance with anything, please don't hesitate to reach out: support@lob.com

We are here to support you every step of the way. Thank you for choosing Lob as your direct mail partner!

Verified User in Marketing and Advertising
GM
Guest users or non-business users of the software, not included in G2 scores.
"Switched to a credit based system which was terrible"
What do you like best about Lob?

I used to like them. I do not anymore. Do not use them. Review collected by and hosted on G2.com.

What do you dislike about Lob?

Their new credit system is terrible. It delayed a mailing by several weeks because they never warned me that I needed to top up credits. The campaign sat there stalled without my knowing. Even looking at the dashboard everything looked fine. The billing system they used before was much better and friendly. I don't know why companies are going to credit based payment. I give you my credit card. Auto-charge me for what I use. And, let me set a max per month. Don't make me buy credits up front. Review collected by and hosted on G2.com.

Response from Aaron Gingras of Lob

Thank you for sharing your feedback. We apologize for the inconvenience you experienced with our new credit system. We understand the frustration of not being properly informed about the need to top up credits. Your suggestion for auto-charging and setting a monthly max is valuable and we will definitely take it into consideration for future improvements. We appreciate your previous support and hope to have the opportunity to regain your trust. If you have any further concerns or would like us to follow up on this issue, please feel free to reach out to our customer service team: support@lob.com

Thank you for your understanding.

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