--- title: livepro Knowledge Management Reviews meta_title: 'livepro Knowledge Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 168 reviews by the users' company size, role or industry to find out how livepro Knowledge Management works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 168 scale: '5' date_modified: '2026-07-13' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # livepro Knowledge Management Reviews **Vendor:** livepro **Category:** [Work Instructions Software](https://www.g2.com/categories/work-instructions) **Average Rating:** 4.8/5.0 **Total Reviews:** 168 ## About livepro Knowledge Management livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies. ## livepro Knowledge Management Pros & Cons **What users like:** - Users value the **intuitive layout** of livepro Knowledge Management, enhancing ease of use and efficient information retrieval. (73 reviews) - Users admire the **user-friendly interface** of livepro Knowledge Management, facilitating easy information access and updates. (55 reviews) - Users value the **user-friendly interface** of livepro Knowledge Management, enhancing workflow and simplifying daily tasks. (45 reviews) - Users love the **intuitive search function** of Livepro, enabling quick and accurate answers for enhanced customer service. (36 reviews) - Users appreciate the **user-friendly interface** of livepro Knowledge Management, enhancing their overall experience and productivity. (33 reviews) - Users highlight the **incredible customer support** of Livepro Knowledge Management, appreciating their responsiveness and helpfulness throughout the process. (26 reviews) - Users highly value the **efficiency** of Livepro Knowledge Management, enabling quick access to answers and improving productivity. (26 reviews) - Users find the **easy setup** of LivePro to be incredibly helpful, enhancing the overall user experience. (24 reviews) - Setup Ease (24 reviews) - Knowledge Sharing (22 reviews) **What users dislike:** - Users experience **inefficient search** results, resulting in difficulty finding specific information and slow load times. (10 reviews) - Users find the **inefficient search function** frustrating, often leading to irrelevant results and slow loading times. (9 reviews) - Users find the **improvement needed** in AI accuracy and editor usability impacts their experience with livepro Knowledge Management. (8 reviews) - Users struggle with **poor search functionality** , often facing slow loading times and excessive article results when seeking information. (8 reviews) - Users find the **search functionality inadequate** , often struggling to quickly locate specific information among excessive results. (8 reviews) - Search Limitations (8 reviews) - Insufficient Information (7 reviews) - Lack of Information (6 reviews) - Users find the lack of **automatic save** and text formatting features in Livepro Knowledge Management frustrating. (6 reviews) - Users face **editing difficulties** , particularly with formatting and search challenges, though support is available for assistance. (5 reviews) ## livepro Knowledge Management Reviews ### 1. Many valuable features and very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Catlin R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about livepro Knowledge Management?** Livepro makes locating information and processes so easy, and from an admin perspective is so helpful to track usage, version history. It gived you all the tools you need to make content easy to find and understand. **What do you dislike about livepro Knowledge Management?** Nothing to say here........................................................................................................................................................... **What problems is livepro Knowledge Management solving and how is that benefiting you?** Livepro gives our consultants QUICK access to information which is essential in a contact centre environment. Being able to trust a single source of information is only possible with a variety of features that Livepro has in spades. ### 2. Livepro is great **Rating:** 5.0/5.0 stars **Reviewed by:** Maxx D. | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about livepro Knowledge Management?** The support we receive constantly from the livepro team is spectacular. They are incredibly responsive and this has made our transition seamless. **What do you dislike about livepro Knowledge Management?** There are a couple of features we would like to have added, but we can already see that livepro is learning and developing further. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Livepro is enabling us to have a single source of truth, as previously we had information all over the place making finding what you needed difficult. ### 3. livepro was Key to 2020 **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew A. | Instructional Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2021 **What do you like best about livepro Knowledge Management?** Support and final product 5 star service **What do you dislike about livepro Knowledge Management?** Changing the culture of the business has been tough - but that is no fault to livepro **Recommendations to others considering livepro Knowledge Management:** Once we were onboard and signed up with livepro it took three months to get our content reviewed and rewritten onto the platform. The key for us, and as the platform is growing thought the business, REVIEW of content is key. With our KM system (SharePoint) before livepro, it was a tool that we built for the end user. I encouraged my team to think differently and become the builders of the page, and the end user tell us what we wanted, from here we immediately saw a culture change and began the journey into a knowledge sharing community. **What problems is livepro Knowledge Management solving and how is that benefiting you?** We immediately identified a speed to competency in the business units induction program by approx. 40% in some key areas allowing us to better utilise the resources we allocate for training. ### 4. An engaging platform for all skill levels **Rating:** 5.0/5.0 stars **Reviewed by:** Cody P. | Knowledge Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about livepro Knowledge Management?** Customisation, Livepro allows you to customise with your own custom assets (Built in CSS and HTML) allowing the platform to evolve with your company, by creating unique, engaging experiences. The platform's customisation doesn't end with the look and feel of the site, it also allows integration with a growing number of services allowing us to reach users when, and how they need. **What do you dislike about livepro Knowledge Management?** There are few things to dislike when using Livepro, however some future additions I would like to see are... - Highlighted tracked changes added to the version history (with collaborators) - Improved resources storage (files, images etc.) for uploading of screenshots - Mobile app and larger mobile compatibility **What problems is livepro Knowledge Management solving and how is that benefiting you?** Livepro has allowed us to provide our users with the right information quickly, easily and in an engaging way. Through the use of the keyword search and the brilliant rocket tool format we have been able to drive confidence in finding the right answer at the right time. ### 5. Elevating the Customer Experience Journey for Knowledge Content **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | Knowledge Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about livepro Knowledge Management?** I was introduced to livepro when I joined my current place of work approximately a year ago and since then have fallen in love with the platform. Livepro provides the means to have a single source of truth available to all employees but in a fun and engaging way. The following shows the key reasons why livepro is the best KMS platform on the market at the moment: 1. Easy to use: The platform is very intuitive and is a great tool that can be learned very quickly at the drop of a hat. 2. Customer Experience: The platform provides an amazing sense of engagement that helps draw employees to use the KMS rather than having a "wall of text" article to read. The customisations that are available within the platform provide the ability to get people to actively 'want' to use the KMS and help them locate the right information as quickly as possible - the first time they search for it. 3. Integrations: livepro is continually developing api integrations with many other platforms and CRMs which makes the ability to use livepro with existing resources a business or client already has in place such a huge benefit. This is critical to being able to promote livepro as part of our greater service offering. **What do you dislike about livepro Knowledge Management?** Some things that could be added or improved are: Reporting: The reporting functions are being improved, but having the ability to pull data reports on user selections from a Rocket Tool will be a huge boon to call reviews for quality metrics measuring, and the use of the KMS by the end-user; Checklists: The ability to add a checklist selection within an article or rocket tool for an end-user to confirm completion of a process or task would also be valuable resource; JavaScript support: This function is currently disabled for security, but the ability to incorporate jsqueries would be amazing. **Recommendations to others considering livepro Knowledge Management:** I would highly recommend the use of livepro for all your Knowledge Management needs! **What problems is livepro Knowledge Management solving and how is that benefiting you?** Using livepro enables us to provide a single source of truth for multiple stakeholders - from internal business units and departments to external clients. The ability to easily customise the platform to suit the client's needs and desires makes the role of Knowledge Management such a joy to be involved with. The response from the end-user is always positive and they actively want to use the platform because they love the experience and journey that is provided to ensure that they can follow the process from start to finish in a simple, yet effective way. ### 6. Robust CMS with a useful feedback feature **Rating:** 5.0/5.0 stars **Reviewed by:** Marjorie G. | Knowledge Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2021 **What do you like best about livepro Knowledge Management?** I've used several knowledge management software within 9 years of my career in technical writing and knowledge management. Out of all of these, livepro is my favorite for a number of reasons: 1. Ease of use - It didn't take me a long time to learn how to use it as the functionalities are pretty straightforward. 2. Feedback - With the software that I tried in the past, the company either employs email or separate software to handle the users' feedback. With livepro, this functionality is already integrated into the software. This makes feedback management a lot easier to handle. 3. Reporting - The Reports section is quite useful as well. Data extraction is simple and there are different types of information that you may download, which makes data analysis and report creation a breeze. **What do you dislike about livepro Knowledge Management?** I think something that they can improve on, if possible, is to have the following 1. an option to upload a screenshot when submitting a feedback. 2. an option to add a tick box button to the articles 3. an option to generate reports on livepro users **What problems is livepro Knowledge Management solving and how is that benefiting you?** I am using livepro to manage the one source of truth of our client. The knowledge base that we built for them through livepro helps the CSRs process the calls that they receive on a day to day basis. ### 7. The tool that's at the heart of everything we do **Rating:** 5.0/5.0 stars **Reviewed by:** Chloe C. | Practice Manager - Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2021 **What do you like best about livepro Knowledge Management?** We've had the privilege of using livepro in a number of our contact centres, and I've have to say regardless of the solution they are number 1 choice. The team at livepro are always available and ready to support, and the easability of use from development to our frontline start use is user intuitive making it an easy transition into our business. livepro removes the complexity of development, allowing the team to focus on publishing content and improving customer experience, and our staff being able to access processes easily, in a way that gets them to solve customer problems rather than interpreting pages of content. **What do you dislike about livepro Knowledge Management?** Over the years, livepro's R&D team have come to the table with any new challenges we've come by. Customer experience is always changing, and as we look to add new technology into our ecosystem - livepro is there with an integration meaning regardless of the channel, our frontline staff are armed with the information they need. Our only request is we are starting to see markets change, and so having a mobile app with widgets to make content accessible on any device will mean we can service all customers on the device of their choosing - continuing to make content accessible any time, any day, anywhere. **Recommendations to others considering livepro Knowledge Management:** Often business can be caught up in requirements and getting content 100% ready, in our experience the quicker you launch the content the quicker you can start to add value, then focus on optimising based on user needs **What problems is livepro Knowledge Management solving and how is that benefiting you?** - Process streamlining and optimisation, from pages of intranet content to a streamlined process map that gets frontline staff to answers quickly - Improvement to CX measurements by improving first contact resolution across channel of choice and reducing customer effort - Answering covid 19 call to arms, synthesising national state based content into digestible chunks of information design at specific customer personas - Handling time improvements through integration with CX Platforms to feed the write knowledge to frontline staff rather than searching - Most recently, incorporating our internal policies and procedures combined with induction programs to feed into the one portal hosted by livepro ### 8. Innovating What Knowledge Management Can Be **Rating:** 5.0/5.0 stars **Reviewed by:** Skyla F. | Team Leader CX Operations Service Delivery, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2021 **What do you like best about livepro Knowledge Management?** Livepro as a tool is flexible. It can be what you need it to be. Its cost effective and has some great models in terms of payment structure and user accounts. With a publicly accessible open version that can be implemented as a public facing KMS. This is absolute genius and has really helped out our business in so many ways. The team is always willing to work with us to get the best outcome, and often implement features we show an interest in within a short time of them finding out that we would like them. I believe there is no other choice in the KMS space that offers as much in terms of value and capability. **What do you dislike about livepro Knowledge Management?** Some more ability to customize the branding on the platform to make it more unique in terms of look, no business impact but a nice to have. **Recommendations to others considering livepro Knowledge Management:** Livepro is a great solution. I particularly think it works especially well for organizations that have yet to make a decision to move to a KMS system. As Livepro is easy to use and extremely adaptable to the size and scope of your capability and requirements. Its a fantastic first choice for any organisation looking to make the move to embrace a KMS system. I do think it is useful and has alot of benefit to any organisation but I particularly believe it has the most benefit and impact to an organisation moving towards KMS and looking to adopt. **What problems is livepro Knowledge Management solving and how is that benefiting you?** We are able to locate the right information at the right time every time. The rocket tools that work like flow charts that the team can follow to break down complex processes into bite sized decision trees is absolute genius. No other KMS does anything close to as effective as this. The articles themselves are easy to update and track version changes across the lifespan. Notifications and other important messaging is a breeze and the quiz functionality gives deep insights into the knowledge capability of your teams. ### 9. Game-changing!! **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly B. | T, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2021 **What do you like best about livepro Knowledge Management?** Aside from the technical and people support we receive (which is worth 5 stars on its own), this platform is a brilliant support for our customer facing team members both on and offshore. The Livepro platform is an integral tool to ensure the consistency of customer service we deliver, and allows us to receive strong VOC and NPS results. Answers to customer questions are a click away, and we've been able tailor the way knowledge is accessed for new and tenured team mmbers so that they only receive the information that is relevant to them. This has created AHT savings and improved our teams overall satisfaction with the tool. **What do you dislike about livepro Knowledge Management?** If there was one thing we could have that we don't currently have the capability for, it would to upload videos. To keep up with different learning styles, methods of communication and how the varying demographics within our teams like to receive and retain information, we'd like to be able to include videos as a training and knowldge tool, and don't currently have the ability to do this. **What problems is livepro Knowledge Management solving and how is that benefiting you?** We've been able to deliver consistency in information and solutions provided to cusotmers, reduce AHT with an improved way of documenting knowledge objects, and deliver timely communications about process changes and alerts across the organisation. ### 10. A great experience with an easy-to-use system **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor K. | Process Improvement Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about livepro Knowledge Management?** It's really easy to author and edit content. Once you're familiar with the way livepro works, it's really quick and simple to make a great looking knowledge management system. The regular system updates increase the available functionality and always improve it more. **What do you dislike about livepro Knowledge Management?** The site is difficult to navigate on a mobile. However, it would be rare that someone within our business would need to do this. **What problems is livepro Knowledge Management solving and how is that benefiting you?** We have a complex product, and prior to livepro our knowledge was hard for consultants to find quickly and easily, which was leading to contradictory information being provided to our customers. Having a live system with a search function has make it easy to access the information that a consultant needs, and they know that it's up to date. We've also seen improvements in AHT and quality when comparing samples from prior to livepro. ### 11. Great knowledge platform with supportive creators **Rating:** 4.0/5.0 stars **Reviewed by:** Nicky S. | Technical Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about livepro Knowledge Management?** A great variety of article options for front end users and reporting options for behind the scenes. WYSIWYG takes a moment to get use to however is easy once known and for anything you don't know, there's a great Help site with instructions and videos. On top of this, the Livepro team are super friendly and always ready to assist. **What do you dislike about livepro Knowledge Management?** WYSIWYG editor could stand to be a little more user friendly, I think we've all been spoilt with Microsoft Word. **Recommendations to others considering livepro Knowledge Management:** Give it a go. It's a great platform with various customization options and a friendly team who are quick to offer advice and assistance. **What problems is livepro Knowledge Management solving and how is that benefiting you?** A simple, single platform in which to store processes and information. It's great being able to have one source of correct information. ### 12. LivePro and their platform are great! **Rating:** 5.0/5.0 stars **Reviewed by:** Marcos B. | Knowledge & Capability Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2021 **What do you like best about livepro Knowledge Management?** The versatility of the platform, the WYSIWYG editor intuitive but it is also great that you can also edit HTML if you need to get into the nitty gritty. Our contacts are extremely approachable and full of helpful suggestion, they're invested in your success with your tool. **What do you dislike about livepro Knowledge Management?** Haven't really found any to be honest, while there are a few features we don't use, it is more about how we use the tool as opposed to any limitations from LivePro. **What problems is livepro Knowledge Management solving and how is that benefiting you?** We have designed our pages to compliment both training and quick usage by a consultant on the phone. Making LivePro our one source of truth and our training material means that consultants are familiar with the layout, and we don't have to waste paper printing out manuals that outdate and then have to be disposed of. ### 13. Knowledge Management System Review **Rating:** 4.5/5.0 stars **Reviewed by:** Karlee E. | Change Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2021 **What do you like best about livepro Knowledge Management?** Front end users find using the system quite easy. It's easy to find the knowledge object you need with the search functions and keywords. The system helps frontline staff to be able to do their job correctly and achieve positive audit results. **What do you dislike about livepro Knowledge Management?** Formatting/creation of articles and the WYSIWYG needs improvement. The CSS can be fiddly if you aren't well versed. Could update the table functionality with things like distribute rows/columns. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Front end users' processes are audited when completed. Livepro is a really useful tool to provide accurate, up to date information and version control for auditing. We also found not many users were using our Intranet page, so using articles and aounncements in Livepro and monitoring views has helped make sure people are aware of changes. ### 14. Feature rich, user-centric, highly reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Pete I. | Operations Planning Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2020 **What do you like best about livepro Knowledge Management?** LivePro as a product has been built on user feedback and requirements. the company listen and then act to deliver a solution that meets your needs. **What do you dislike about livepro Knowledge Management?** I can't think of anything, The product does what it says and it does it well. It would be useful to be able to export content as a backup or to edit/share offline in a BCP scenario. **Recommendations to others considering livepro Knowledge Management:** Think about the structure of your content and what you are trying to solve **What problems is livepro Knowledge Management solving and how is that benefiting you?** Central repository for all process information so everyone is following consistent instructions, and also for notifications for changes. ### 15. Impressive system and service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about livepro Knowledge Management?** We found that the system and service from livepro to be exemplary, from day one livepro worked with us to ensure we created a KMS that would enhance the frontline experience by providing them with all the knowledge that they needed at their finger tips. We found that staff want to use the system and engage with the training team to provide ideas and feedback on how to keep improving the resource. The system is very easy to administrate from a back end and the staff enjoy the ease of use from the frontline. **What do you dislike about livepro Knowledge Management?** That the whole of our company is not using it, though we are getting more and more dept. moving on to the livepro system. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Staff needed to be able to search for information quickly and feel confident that it was up to date and correct. Providing one source of truth and ensuring we were compliant and could report on staffs usage of processes. ### 16. A great tool for users and administrators **Rating:** 5.0/5.0 stars **Reviewed by:** Khalil A. | Senior Knowledge Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about livepro Knowledge Management?** livepro makes it easy for users to find the information they need, when they need it, and provide feedback when they spot opportunities for improvement. It also makes it easy for administrators to keep their content up to date, and provides an extensive reporting suite to help with optimisation. **What do you dislike about livepro Knowledge Management?** Some screen elements are keyed to screen size, so you may encounter unpredictable behaviour when users are accessing livepro through different devices. **What problems is livepro Knowledge Management solving and how is that benefiting you?** livepro has been instrumental in driving employee engagement, as well as improving AHT, QA results, and speed to competency for new staff. ### 17. Livepro has shown me a new world of ease of use KMS systems **Rating:** 4.0/5.0 stars **Reviewed by:** Jace N. | Knowledge Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about livepro Knowledge Management?** Livepro is intuitive and has enabled my team to easily implement knowledge solutions that are very easy to update and maintain **What do you dislike about livepro Knowledge Management?** There are a few minor limitations to the new rocket tool, in that we cannot track where a customer service representative was in relation to lengthier processes. **What problems is livepro Knowledge Management solving and how is that benefiting you?** The business is currently implementing livepro as the tool for communication with staff for a range of engagement, and workplace support activities. The tool itself has enabled our Knowledge Management team to increase our brand and promote the importance of a knowledge centred approach. ### 18. Great Platform which improves each time I see it **Rating:** 5.0/5.0 stars **Reviewed by:** Brendan D. | Training Facilitation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2021 **What do you like best about livepro Knowledge Management?** The quiz functionality is a fantastic platform for existing users to refresh their understanding of content housed in LivePro. **What do you dislike about livepro Knowledge Management?** Side bar navigation can be confusing at first. **Recommendations to others considering livepro Knowledge Management:** If you're after a simple to use platform which has consistently new features added to it to improve the users experience, then look no further! **What problems is livepro Knowledge Management solving and how is that benefiting you?** once our users have become accustom to the navigation & functionality of LivePro they've been able to provide our customers with outstanding Customer Service through locating the correct information in a timely manner each & every time. ### 19. Very Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2021 **What do you like best about livepro Knowledge Management?** The ease and stream of the of the livepro while on the call. This allows us to find the right article and a few clicks. Quite often while we are on the call we need the information and livepro is a good source. We do not need to click through multiple articles in order to find the one we need. **What do you dislike about livepro Knowledge Management?** As people learn differently it needs to cater for different learning styles **Recommendations to others considering livepro Knowledge Management:** Make sure your livepro is very user friendly - as you nee to have information quickly when on call as to not keeping customers waiting **What problems is livepro Knowledge Management solving and how is that benefiting you?** Giving the best customer service to call on every call. ### 20. Livepro is enlightening and your world will change **Rating:** 5.0/5.0 stars **Reviewed by:** Jordie C. | Coordinator Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2021 **What do you like best about livepro Knowledge Management?** How you can layer and hide information and how easy it is to search in Livepro **What do you dislike about livepro Knowledge Management?** Ummm really cant think of much hear yet. **What problems is livepro Knowledge Management solving and how is that benefiting you?** At this stage we are only just in the early stages of rebuilding - but we can see that it is going to change how we interact with our information and make call times shorter. ### 21. Easy to purchase, easy to use and support terrific **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra F. | Coordinator Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2021 **What do you like best about livepro Knowledge Management?** The helpsite is excellent. I particularly like that it is not complicated to create pages. **What do you dislike about livepro Knowledge Management?** I would like to have the ability to attach spreadsheets such as team weekly rosters **What problems is livepro Knowledge Management solving and how is that benefiting you?** First call resolution is improving daily due to the use of Livepro. Solving issues such as paper information in team and also reducing emails to communicate to team by using announcements. ### 22. LivePro have a great handle on KM and how to adapt it as the marketplace changes. **Rating:** 4.5/5.0 stars **Reviewed by:** Alison S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2020 **What do you like best about livepro Knowledge Management?** The new admin tool for managing categories makes it so simple to keep content organised and accessible by role type. We have been able to break down our content to align with on-the job learning. **What do you dislike about livepro Knowledge Management?** I wish it allowed more visual features for interactive KM so that we could create self-paced learning opportunities for visual learners. We want to make an interactive screen that helps show our members lifecycle and create hot buttons (easily) to hover over or click on for more information, links to key related content, etc. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Single source of truth and we are working towards a self-paced and self-sourced continuous learning culture. We want to streamline our on-boarding time and concentrate on teaching the tools and how to rely on the LivePro environment to be the knowledge. The recent improvements and support we have received from LivePro in transforming our site has increased the engagement and reliance on the tool by the consultants. The newer recruits are taught from the tool more and more and it is becoming their key source of support. ### 23. Made life for our staff so much easier! **Rating:** 4.5/5.0 stars **Reviewed by:** Ashleigh W. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2020 **What do you like best about livepro Knowledge Management?** The search features make it easy to find content and the option to have content available at different levels of authority make it convenient to host processes at a basic level (such as a Customer Service Officer) and for a senior level (such as a Team Leader), and ensure that the senior processes are not visible to the basic levels. Some of the tools, like the 'Rocket', are super user friendly for complex processes that have multiple outcomes with different end processes. **What do you dislike about livepro Knowledge Management?** Some of the functionalities for an admin user can take a bit of time to get used to as it has some little quirks, however the team at Livepro are very helpful to assist with any issues you find and always welcome feedback for improvements! **What problems is livepro Knowledge Management solving and how is that benefiting you?** The ease of access to content for a Customer Service Team whilst dealing with a customer in real time to ensure they can efficiently deal with a customer in a seamless manner. ### 24. LivePro Review **Rating:** 5.0/5.0 stars **Reviewed by:** Madeleine N. | Knowledge Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about livepro Knowledge Management?** My favorite feature of LivePro is the usability aspect, that creates and makes way for a seamless customer/user experience **What do you dislike about livepro Knowledge Management?** I dislike the fact that external access requires individual logins which makes this feat harder to achieve **What problems is livepro Knowledge Management solving and how is that benefiting you?** Secured a central location for all Q&A and policy based information, which has benefited the compliance and employee experience of our company ### 25. Could not be easier to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Kat P. | Knowledge Specialist **Reviewed Date:** February 23, 2021 **What do you like best about livepro Knowledge Management?** I love that it is so easy to customise, we can create a platform that s absolutely fit for purpose! **What do you dislike about livepro Knowledge Management?** Not much, There could be some improvements to version control mechanisms. **What problems is livepro Knowledge Management solving and how is that benefiting you?** livepro allows us to house all our information in one place, the navigation makes it easy to learn, teach and use for any capability ### 26. Livepro has been a great asset to our organization. **Rating:** 5.0/5.0 stars **Reviewed by:** Kerry E. | Assistant Vice President of Contact Center Digital Workforce Enablement, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2020 **What do you like best about livepro Knowledge Management?** The livepro platform is allowing us to implement a single source of truth across the globe. We have been able to consolidate our documentation across nine global markets. Taking our very long documents and breaking it into small components has been a great win. The templates ensure consistency in data layout and provide our team with the ability to quickly find information. The hubs and rockets, make it easy to pull together like information and our rockets allow the agent to make the right decision everything for more complex inquiries. The feedback from our Agents has been strong. During our initial training, there were team members that said they did not need the training because it was initially. We learned to focus more on maximizing search capabilities and a quick demo of the application of the livepro layout and functionality. **What do you dislike about livepro Knowledge Management?** Livepro has been great with feedback, there are that they area's focusing on the dashboards and making the flow of sharing information across markets with different languages more efficient via workflow. **Recommendations to others considering livepro Knowledge Management:** If moving from a document management system to a KM system like livepr, have live pro technical support assist you, it's a lot of work and their help makes this process go quickly. **What problems is livepro Knowledge Management solving and how is that benefiting you?** We are solving for KM information to be easily found and understood by our agents. Since implementing livepro we have seen an increase in quality and average handle time. We are able to quickly have announcements out to the team. We have been able to support a much shorter training program for agents but teaching them how to obtain all the information they need from livepro. ### 27. KMS Lifesaver **Rating:** 5.0/5.0 stars **Reviewed by:** Brenton M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2020 **What do you like best about livepro Knowledge Management?** livepro made sharing knowledge across the organisation fast, efficient and most of all - compliant. As many businesses are not in the one location due to the current climate, livepro enables live, up-to-date and consistent information to staff, no matter if they are in the office or working from home. **What do you dislike about livepro Knowledge Management?** There has been some minor limitations for administrators in the past, but livepro has an extremely efficient support team always at hand to assist or improve the admin experience. No product is perfect but when you have a support team who are constantly helping you to improve the KMS experience, it really sets them apart from the others. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Using livepro in a business that had many legislative and compliance policies and processes allowed those resources to be stored in one location, as one source of truth. Having this information at hand with a couple of clicks was beneficial to all staff, especially during the onboarding periods. ### 28. Turn your business pro with livepro! **Rating:** 5.0/5.0 stars **Reviewed by:** Lily O. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2020 **What do you like best about livepro Knowledge Management?** As a multi-award wining contact centre, livepro is a critical tool in our business units delivery of multiple services. It allows us to create instructions for various roles within our business unit to outline Departmental policies and procedures to ensure as a Department as a whole we are operating in line with our requirements, whilst also providing exceptional customer service to our customers. The livepro Knowledge Management tool makes this possible by an easy editing functionality of which allows for full customisation, multiple knowledge object types for differing types of information, the Quiz functionality allowing to test staff knowledge of processes and ability to use the livepro tool. It also allows for transparency across the team, and we are able to use it as a tool to hold our staff accountable to ensure they are following our procedures outlined within livepro. Another great feature of the tool that I cannot go without mentioning is the livepro support team of whom are always there to answer all of my enquiries no matter how big or small (thanks team!). **What do you dislike about livepro Knowledge Management?** There are areas of improvement in the reporting space, however livepro have advised new functionality will be coming soon! The livepro team always take on board feedback and recommendations from their customers and often implement these changes within their software updates. **Recommendations to others considering livepro Knowledge Management:** livepro will help your team become pros! This tool is definitely a game changer for our team and sets us apart from a number of other contact centres and allows for our success. **What problems is livepro Knowledge Management solving and how is that benefiting you?** As mentioned above livepro Knowledge Mangement is a tool for our business unit to ensure we are meeting our requirements and responsibilities as a Department. Our business unit deals with over 12 very different services, and our team has one of the most complex stakeholder groups with one of these stakeholder groups alone being the tenants of over 46 thousand properties our Department manages. There are a number of policies, legislation and procedures our team and Department are required to follow, including the reporting and issuing of emergency works of which may pose a health and safety risk to our customers. livepro enables us to take a consistent, professional and streamlined approach in all of our dealings with our customers, and is easy to access and navigate. Further to this, updates to the aforementioned policies, legislation and procedures are frequent, and with the ease of the livepro editing function changes are able to be made quickly and staff notified in real time of the changes. Our team refers to livepro Knowledge Management for all services our business unit offers, along with all roles within the team. livepro empowers all embers of our team to perform the duties of their roles and the meeting of their Key Performance Indicators. ### 29. Simple to use. One base for ALL our knowledge. **Rating:** 5.0/5.0 stars **Reviewed by:** Chloe M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2020 **What do you like best about livepro Knowledge Management?** Livepro is very easy on the eye and easy for our call centre to navigate through whilst on the phones and talking to customers. This is a great hub for all our content and is a great way to make announcements for any changes to our product, process or services. **What do you dislike about livepro Knowledge Management?** There are very few downsides to Livepro. I guess my biggest pet peeve as an administrator is the little niggly formatting problems we come across where it does not always format the content in the easiest or more logical way. **What problems is livepro Knowledge Management solving and how is that benefiting you?** This is our central location for all process's to follow and to make sure our team is on the same page. Is easy to show when there are content updates or process announcements. ### 30. Excellent knowledge solution **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney Z. | Independent Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2020 **What do you like best about livepro Knowledge Management?** Livepro is an excellent knowledge management solution. It is really easy to use, has fantastic features that are practical for a customer service environment and the livepro team are incredibly proactive and engage with their clients one on one to customise the solution and create solution wide enhancements. Livepro is designed for entry level and advanced users. With premade templates available, users can start creating knowledge immediately, alternatively for those looking for a highly customised experience,livepro provides enough features and flexibility to satisfy skilled developers. **What do you dislike about livepro Knowledge Management?** Livepro does not offer a ticket management solution however integration options are available. **What problems is livepro Knowledge Management solving and how is that benefiting you?** I have implemented livepro solutions in a number of frontline customer service centres to offer staff quick answers and easy to navigate guidance on process and procedures. Correct implementation and use of livepro and knowledge management principles has realised reductions in call handing times, speed to competency for new staff and quality assurance result improvement. ### 31. livepro great and simple to use - KM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2020 **What do you like best about livepro Knowledge Management?** There are so many features that are great: Reporting - has a great reporting suite to help easily maintain your KM tool Quiz - great interactive functionality . Really good to check an end users comprehension of changes Editor function - as an editor it is so simple to use and understand Announcements - being able to stop excessive emails and have all changes go through livepro really helps end users with getting across changes fast. Great reporting as well on who has read the announcement **What do you dislike about livepro Knowledge Management?** I don't dislike anything but would love to see some improvements made to make it quicker to create and update a person and their access type into the tool **What problems is livepro Knowledge Management solving and how is that benefiting you?** Benefits include: - Once source of truth for end users to get their knowledge and provide to a customer. This is includes making updates to the content one spot making it easy and fast - Reduction in training time / cost and speed to competency ### 32. Good product and great business partner to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2020 **What do you like best about livepro Knowledge Management?** Ease of use whilst maintaining order a structure of information is excellent, but the good quality product is backed up with excellent support from the Livepro team which sets Livepro apart **What do you dislike about livepro Knowledge Management?** Fairly new implementation (less than 6 months) and so far haven't hit any issues that we have had to build work around or alternative solutions for **What problems is livepro Knowledge Management solving and how is that benefiting you?** The challenge for us was so many sources of truth and the information changing rapidly across multiple business streams. Livepro allows a single location for information in an easily searchable way combined with very good quiz and reporting functionality to enable enhancing our knowledge management practices ### 33. A great KM system with scalable features and services **Rating:** 4.5/5.0 stars **Reviewed by:** Dheeraj R. | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2020 **What do you like best about livepro Knowledge Management?** User interface, editing capabilities and the ease with which you can create roles, categories, templates... **What do you dislike about livepro Knowledge Management?** Feedback management system and notifications can be a bit better **What problems is livepro Knowledge Management solving and how is that benefiting you?** Maintaining a single repository for processes and work instructions is something which Livepro has helped / helping us achieve. Being a bank it is important that the knowledge created is stored at one place and is shared with everyone when required. With permalinks you can do that. Also, the latest features of knowledge base is very useful for sharing everything with wider audience who are not regular users of the system. ### 34. Game changer; easy to implement, easy to use, great results. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2020 **What do you like best about livepro Knowledge Management?** It's quick and easy to implement - it took us a little over a month from signing up to going live in the contact center, and it also required zero IT resources. Once launched, one of the best things about it was the impact on staff engagement; with the version control, announcements, and feedback features, agents have confidence that they are always viewing the latest information, and that their input is an important part of that. It also makes audits a breeze as all previous versions remain in the system. **What do you dislike about livepro Knowledge Management?** I have to say that anything that I've pointed out that I would like to see improved in the product has since been improved; the product development team at livepro is incredibly responsive. **What problems is livepro Knowledge Management solving and how is that benefiting you?** The decision-making tools have a tremendous impact on consistency; this helped us to almost eliminate errors and improve our cross & upsell numbers. ### 35. Amazing!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ellie R. | Learning and Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2020 **What do you like best about livepro Knowledge Management?** The search function - just as good as google - makes all of our sales consultants lives so much easier to just be able to search anything they need additional information on **What do you dislike about livepro Knowledge Management?** Nothing - if we have ever had issues with anything, Livepro has been so accommodating with any change requests. **Recommendations to others considering livepro Knowledge Management:** Ask them to come a do a trial with you **What problems is livepro Knowledge Management solving and how is that benefiting you?** The key benefit has been a life in Compliance and Customer Experience scores within our company. ### 36. It's great to have a system which holds and presents information in a stylish and easy to use format **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2020 **What do you like best about livepro Knowledge Management?** I love the accordion feature, it looks smart and it's easy to use. **What do you dislike about livepro Knowledge Management?** The manual process of uploading information, setting up templates and unable to dump the info in a doc to review everything set up **What problems is livepro Knowledge Management solving and how is that benefiting you?** For our team, it's about having a complete source of information that contains a lot of information. The benefit is able to access the information in a presentable way, easy and quick for the user to access ### 37. Transforming customer experience for our staff and our members **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea P. | Knowledge and Change Management, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2019 **What do you like best about livepro Knowledge Management?** Powerful tool that has been a game changer for transforming how we use knowledge in our business. Strategically, it support single source of truth with controls to manage Quality, version and content audits. Administratively it is simple to create content without needing any programming or technical experience with strong reporting capabilities. As an agent it is easy to search and find information and supports real-time customer servicing. Most importantly, as a customer the service experience is improved getting the right answer to questions first time, every time. The key to such a great tool and what we like best about it, is the ongoing, continued support you get from the Livepro staff who are always ready and willing to assist, not just for onboarding. **What do you dislike about livepro Knowledge Management?** The thing with Livepro is that as a company, they take on board all feedback and work to prioritise improvements that give their community the most benefit so you always feel supported and your views heard. If I had to give something as a dislike, for me it is the lack of predictive key stroke text when applied to drop down fields. **Recommendations to others considering livepro Knowledge Management:** Know what you want to achieve and understand how to measure your success. Map your content requirements and the framework to support content knowledge management. Stay connected with the livepro community forum which brings all its users together to discuss opportunities, challenges and experiences. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Single source of truth and central knowledge location Time to competency and go live for new starters Quality and consistency of service to members ### 38. 'Game changer' **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2020 **What do you like best about livepro Knowledge Management?** Pros: The announcement function has been invaluable with getting information out quickly and accurately to all staff. With excellent reporting capabilities and search tools all information is easily accessible and has been instrumental in us being able to see what further information is required to be added. **What do you dislike about livepro Knowledge Management?** Would love to see a dictionary with spellcheck. **Recommendations to others considering livepro Knowledge Management:** Highly recommend **What problems is livepro Knowledge Management solving and how is that benefiting you?** Livepro has been a breath of fresh air to our organisation. By implementing Livepro we have seen a large increase in first call resolution, reduced training timeframes for customer service staff and the overall knowledge that our team has access to has been invaluable. With one source of truth, It’s quick and easy to use and effortless to update knowledge. The staff are all friendly and the support has been amazing. ### 39. Game changer for our contact centres **Rating:** 5.0/5.0 stars **Reviewed by:** Carita G. | Knowledge Base Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about livepro Knowledge Management?** Very easy for staff to use - either as authors editing content or users searching for what they need. It has allowed our agents to move away from paper based booking notes to a streamlined consistent booking experience which is passed onto our customers. Livepro also have excellent customer support and the development team are very responsive and always looking for ways to improve an already great system. **What do you dislike about livepro Knowledge Management?** When copy and pasting content from word or excel into livepro it can bring in formatting (in the html) which can make a page a little buggy. But it's easy to fix by using the 'clear formatting' button or editing the html of the page too. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Our agents are able to answer our customer enquiries quicker - resulting in reduced wait times and more bookings. The system has also allowed us to identify differences in regions allowing for standardisation of our processes. ### 40. livepro review **Rating:** 5.0/5.0 stars **Reviewed by:** Hayley D. | Process Improvement Consultant, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about livepro Knowledge Management?** I love how easy livepro is to use. It’s a very intuitive system for both the front end user and the back end administrator. The products we offer our customers are complex, having livepro makes the processes associated with these products seem simple. Users can easily find the relevant information at their finger tips. Whether it’s general information to provide a customer over the phone or via email or a work instruction to follow when processing a customers request, livepro has it all! **What do you dislike about livepro Knowledge Management?** There’s nothing I dislike. I believe there are areas of improvement for the reporting functionality and reports that can be pulled as well as the process of creating a new user/role/scope within the system. **Recommendations to others considering livepro Knowledge Management:** Take the first step and make contact with the livepro team, you won’t regret it! The team are a pleasure to deal with and are always more than happy to help. They’re all about helping you find the best solutions to your business problems. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Implementing livepro into our business has helped us store all internal resources in the one location. livepro is the one stop shop, the one source of truth. If it isn’t in livepro does it even exist? ### 41. Changing the way we work **Rating:** 5.0/5.0 stars **Reviewed by:** Chloe A. | Miss, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2019 **What do you like best about livepro Knowledge Management?** Livepro has changed the way our business works, for the better! I love that with livepro we are able to ensure all our content is kept up to date by setting review dates for the content we build. I also love that users are able to interact and leave feedback int eh system to ensure all content is relevant to what they need and use. Most of all, I love how quick and easy it is for users to find the information they need. **What do you dislike about livepro Knowledge Management?** I have minimal dislikes but I do dislike that media is unable to be added into pages in live pro without first uploading the media separately. It cannot be uploaded directly to the page which can make it a little more time consuming than necessary. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Livepro has shortened the time it takes for our users to find relevant and accurate information. This has lowered our overall risk on calls and increased our QA. ### 42. If only all implementations were this simple **Rating:** 5.0/5.0 stars **Reviewed by:** Luke J. | Thought Larrikin, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2019 **What do you like best about livepro Knowledge Management?** Livepro delivers the right answer to the right person at the right time. Logical UI for both end users and content authors. The Livepro team are always so helpful and willing to explore ways to make their awesome solution even more awesome. The data that you can get out of Livepro is also an incredibly powerful unexpected benefit. Having implemented Livepro in 4 organisations I can safely say that each experience was 1st class. **What do you dislike about livepro Knowledge Management?** I wish I had a dislike so that this review did not look so biased. **Recommendations to others considering livepro Knowledge Management:** Call them. You won’t regret it. **What problems is livepro Knowledge Management solving and how is that benefiting you?** First call resolution , consistency of messaging, improved customer satisfaction and improved handle time. We found that the users of livepro were also the highest performing in quality of service. ### 43. User friendly system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about livepro Knowledge Management?** Easy for users to search and good features to organise resources **What do you dislike about livepro Knowledge Management?** Can be a bit complicated to upload a resource **What problems is livepro Knowledge Management solving and how is that benefiting you?** Sharing resources with our team is so much easier ### 44. LivePro has been s game changer for our company and our contact centre agents **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberley T. | QLD Contact Centre Manager, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about livepro Knowledge Management?** Single source of truth in one location with the ability to customise layout and adapt to our company’s needs. We love that LivePro is moving with technology and offering ability to reach the customer **What do you dislike about livepro Knowledge Management?** Nothing so far we have been really happy with everything the system can do and look forward to the things to come **What problems is livepro Knowledge Management solving and how is that benefiting you?** Average call Handling times drastically reduced, reduction in training time for new agents - was 12 months now 1 month and on the phones 3 months and booking across all 13 clinics. Increase in employee engagement and feedback ### 45. One source of truth **Rating:** 5.0/5.0 stars **Reviewed by:** Keith C. | Community Contact & Records Co-ordinator, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about livepro Knowledge Management?** The hubs are fantastic to allow for ease of location of articles. The feedback and announcements have also proven very beneficial in communication within the team. The ease of searching has reduced our wait times significantly as customers are getting answers far quicker than with our previous cumbersome system. **What do you dislike about livepro Knowledge Management?** I haven't noticed any downsides at this stage. **Recommendations to others considering livepro Knowledge Management:** At least have a chat to Dave and his team and have a look at a demonstration - it won't cost you anything but time and may well be a great investment. It certainly was for us. **What problems is livepro Knowledge Management solving and how is that benefiting you?** livepro has made inductions and training of new staff so much more streamlined and guaranteed all new staff are being shown exactly the same processes ### 46. Easy for everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Kathlyn W. | Knowledge Management Systems Specialist, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about livepro Knowledge Management?** Livepro has been incredible for our organisation in that it is so simple to use. Our front end staff needed little to no training to get started. From an administration and authoring perspective the experience is the same. It's quick and simple to update content. Makes everyone's lives so much easier. **What do you dislike about livepro Knowledge Management?** Scopes and roles are a little challenging but the team at livepro are very receptive to feedback and are already working to clean that up for us. **Recommendations to others considering livepro Knowledge Management:** Ask for a demo and speak to the team. They are fantastic to work with. **What problems is livepro Knowledge Management solving and how is that benefiting you?** The time it takes for our staff to get the answers they want and their overall level of engagement. ### 47. So Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Paul H. | Engagement Lead, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about livepro Knowledge Management?** The greatest thing about LivePro apart from the search functionality is the how easy it is to implement. Being able to start small then open to to more users with a click of a button is amazing The other thing is the support you receive, Livepro don’t just deploy the platform and the they are done. They are always supportive for any questions that are raised. **What do you dislike about livepro Knowledge Management?** No real dislikes from the product. The only note is that when implementing ensure that as a business you have someone they owns the implementation as engagement is key. **Recommendations to others considering livepro Knowledge Management:** Start small and then scale up **What problems is livepro Knowledge Management solving and how is that benefiting you?** Increased FCR, reduced induction and increased employee and customer experience. ### 48. livepro has changed my knowledge management life! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about livepro Knowledge Management?** I like that it is easy to use and the team is so helpful and supportive in providing training and assistance. **What do you dislike about livepro Knowledge Management?** I wish there was an app so that I can manage content on-the-go! **Recommendations to others considering livepro Knowledge Management:** Make sure your site is set up correctly from the beginning - and receive training for yourself and the rest of the team. It will make your life as an administrator easier in the long run. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Users are able to find knowledge quicker and have more confidence in responding to queries by using livepro. ### 49. Great System!! **Rating:** 5.0/5.0 stars **Reviewed by:** Shaina W. | Customer Service Specialist, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2019 **What do you like best about livepro Knowledge Management?** How easy Livepro is to use! Such a great knowledge base for all to use. **What do you dislike about livepro Knowledge Management?** So much to know! But the help site combats this issue. **Recommendations to others considering livepro Knowledge Management:** Get it! Amazing! **What problems is livepro Knowledge Management solving and how is that benefiting you?** New staff members are coming on board and learning the ropes in a more efficient and effective manner. ### 50. Easy to use and growing with my business **Rating:** 5.0/5.0 stars **Reviewed by:** Susie M. | National Contact Centre Manager, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2019 **What do you like best about livepro Knowledge Management?** Keeps our staff and customers engaged by giving them the answer they need quickly **What do you dislike about livepro Knowledge Management?** The team is genuinely interested in what would make it better. We priced feedback and it’s done! **What problems is livepro Knowledge Management solving and how is that benefiting you?** Centralising contact centres. Reducing calls to SMEs. Reduce trading time. Customer satisfaction ## livepro Knowledge Management Discussions - [What is livepro Knowledge Management used for?](https://www.g2.com/discussions/what-is-livepro-knowledge-management-used-for) - [What are the knowledge management tools?](https://www.g2.com/discussions/what-are-the-knowledge-management-tools) - [What is the best knowledge management software?](https://www.g2.com/discussions/what-is-the-best-knowledge-management-software) - [What is Livepro?](https://www.g2.com/discussions/what-is-livepro) - [What are the features of knowledge management?](https://www.g2.com/discussions/what-are-the-features-of-knowledge-management) - [View livepro Knowledge Management pricing details and edition comparison](https://www.g2.com/products/livepro-knowledge-management/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+20%3A26%3A12+-0500&secure%5Bsession_id%5D=ae3fa922-6d7a-4dcb-8254-31ab03f5aa9f&secure%5Btoken%5D=d95afffe60703c736d207029afa2ff080cf31ae36aa088b238012cc93cc68770&format=llm_user) ## livepro Knowledge Management Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## livepro Knowledge Management Features **Administration** - Database Management - Data Workflows - Issue Management **Guide Options** - Rich Text Editor - Drag and Drop Editor - Page Templates - Video Tutorials - Document Upload **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Compatibility** - Federated Search - File Types - Global Language Support **Generative AI** - AI Text Summarization **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Guide Tools** - Prerequisites - Workflows - Training Modules - Analytics **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Access Options** - Multi-Language Support - Mobile Device Support - Single Sign-On (SSO) **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Functionality** - Personalization - Search Analytics - Integrations **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Content** - Trackable Analytics - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Communication** - Social Features - Upload - Comments **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top livepro Knowledge Management Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,969 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,259 reviews) - [Bloomfire](https://www.g2.com/products/bloomfire/reviews) - 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