Big shoutout to e-bot7 - so far we are very satisfied with the vendor after we worked with two others. We did not renew with the previous vendor because we found out that e-bot7 offers better features (e.g., additional integrations that we found useful). Furthermore, besides the great support, the nice UI as well as the intuitive platform is worth mentioning, which makes working with the solution a fun experience. Review collected by and hosted on G2.com.

Automated analyses regarding the frequency of sent responses would be nice in order to further improve the conversations. Review collected by and hosted on G2.com.

The customer-friendly support from the entire e-Bot7 team for questions is unbeatable. Review collected by and hosted on G2.com.

We actually like everything about e-Bot 7. Review collected by and hosted on G2.com.

Very helpful console, with the help of the tutorials and the very reliable API from e-bot 7, easy handling is possible. Absolutely recommendable! Review collected by and hosted on G2.com.

the design of the console and the message center should be revised. Confusing and interface unfortunately not so clear. Review collected by and hosted on G2.com.

e-bot7's solution proves to be strong for our business. What we like best is the automation of recurring requests without the need for human assistance. The hybrid solution, however, allows the agents to take over in case of complex requests. Also, the platform is super easy to use and there are plenty of options available in the conversational flow editor to make to give the conversation with the virtual assistant a human touch. Review collected by and hosted on G2.com.

The reporting seems a little limited, we would like to have more options in terms of customization. Review collected by and hosted on G2.com.

Good interface and customer service orientation, useful in communication with clients Review collected by and hosted on G2.com.

Additional tasks and coordination in the daily business, to keep the bot up 2 date Review collected by and hosted on G2.com.

The intuitive platform allows building conversational flows without requiring training. Short and simple onboarding. Support whenever needed. Can recommend without any doubt! Review collected by and hosted on G2.com.

Additional features that prove helpful do not come with the basic package. You need to evaluate thoroughly which package to choose. Review collected by and hosted on G2.com.

Powerful platform to build the virtual assistant - you can tell right away that a lot of work went into this with all the great flow creation features. Integrations into major systems, works fine for us. We researched extensively before choosing e-bot7 and the last months have proven that e-bot7 has the most advanced Conversational AI solution, compared to the competition. It's a must-have for customer-centric organizations. Review collected by and hosted on G2.com.

You need to think carefully about which package you choose, as additional features may not be ultimately beneficial to your organization, relative to costs. Review collected by and hosted on G2.com.

We thought it was hardly possible to have the solution implemented after about two weeks. Big shoutout to e-bot7. This has allowed us to directly experience the benefits. Further advantages include:

-No need to rely in our internal IT teams (no technical knowledge required)

-The platform is intuitive and easy to use

-Self-learning chatbot which does not require larger manual effort on our side Review collected by and hosted on G2.com.

Minor bugs occur from time to time, but e-bot7 resolves them instantly. Review collected by and hosted on G2.com.

We've been looking closely at using AI in customer service because we previously couldn't handle the number of customer requests anymore, especially at peak times. A Hybrid AI solution (support agents intervene when needed) was of great importance to us and we found out that the one from e-bot7 is the most advanced out there. And that has definitely proven to be the case so far: Both our customers and our agents love the solution. Also, we are amazed by the fast implementation and overall simplicity. Great stuff! Review collected by and hosted on G2.com.

Looking into the topic of AI without any previous knowledge was very time-consuming. But no unfortunate hiccups experienced so far. Review collected by and hosted on G2.com.

e-bot7 has a plan of how the customer service communication of tomorrow should look like - this is reflected in their software with all its useful features. At least since our customers told us that they like the virtual assistant a lot, we know that we are with the right vendor. The customer support from e-bot7 is also first class, they make sure we get the maximum out of our use cases. Review collected by and hosted on G2.com.

There is nothing we dislike so far. In case of minor issues or bugs we got instant support. Review collected by and hosted on G2.com.