Way better than calling. quick replies, easy to use. Review collected by and hosted on G2.com.

Sometimes the bot gets it wrong, but a human usually jumps in fast. Review collected by and hosted on G2.com.

I extremely recommend this to my friend and coy luge Review collected by and hosted on G2.com.

Ui need to be upgraded but nice experience

Good service Review collected by and hosted on G2.com.

The conversational commerce is the one I like the most. It bridges the gap between the customer and client. Review collected by and hosted on G2.com.

There is nothing in particular however it would be great if the we can see the ROI of using LivePerson Review collected by and hosted on G2.com.

I think is to have various opportunities to grow your business. Review collected by and hosted on G2.com.

Since the offer is so wide, the number of services is to great Review collected by and hosted on G2.com.

I have been working with LivePerson platforms for many years. Even prior to them going into chat. One of the things that I have always known about them is their daring to look at new, upcoming technology and to quickly move in that direction. Their integration with Conversational support software, with automation, adn easy to use features, is providing our organisation with much sought after and approporiate help just when our staff and the customer needs it. Review collected by and hosted on G2.com.

I personally would liek to see more interface options. The chat window is one that has been around a while adn probably requires updating. Review collected by and hosted on G2.com.

LivePerson is a great workspace when it comes to chat, it is fast, reliable, easy to implement, and you can also easily integrate other apps within LivePerson, their customer support is fast and trust worthy, since we started using LP, we haven't stop since 2023. Review collected by and hosted on G2.com.

Some features are "hidded" there should me more easily to find, for example the time track. Review collected by and hosted on G2.com.

LivePerson has been a helpful platform. It sure has made our operation different. All of its AI features have made our daily tasks easy and the team behind this has made all these processes to automation super easy for us. Review collected by and hosted on G2.com.

There could be some improvements within the platform, certain features that currently we don't have. Such as alerts in some intents or some kind of alert when we have chats stuck in queue or something is not right in one of our regular metrics. Review collected by and hosted on G2.com.

Incredibly knowledgeable team that has assisted us countless times over the years to get the best out of our Messaging program. Review collected by and hosted on G2.com.

New feature announcements were not timely, and this has improved greatly in the last year. Definitely on the right track. Review collected by and hosted on G2.com.

It has a great overview of all the chats coming in, very easy to set up bulk messaging and create tooltips and product tours. Review collected by and hosted on G2.com.

It's effective in terms of use and handles all of the chats and leads seamlessly. Review collected by and hosted on G2.com.

LP chatbots can handle a wide range of customer request, from basic to complex questions. Its very easy to use, easy to configure and allow us to customize according to our needs.

It also provide us with analytics and reporting features that allow us to use this data to improve our customer service. Review collected by and hosted on G2.com.

It can be confusing at first, but following the documentation will not be a problem. Review collected by and hosted on G2.com.