One of the best things about LivePerson is how easy it is to get up and running. The platform is pretty intuitive, even for folks who aren’t super tech-savvy. A lot of users mention how simple the setup process is and how quickly their teams can start having real conversations with customers. Review collected by and hosted on G2.com.

One common frustration is that the backend interface can feel a bit clunky or outdated in places. While the front-end chat experience is smooth for customers, some users say the agent and admin dashboards could be more modern and user-friendly. Review collected by and hosted on G2.com.

The most beneficial aspect of LivePerson is the availability of canned responses and templates from the Knowledge Base. Review collected by and hosted on G2.com.

I have not identified any features of LivePerson that are unhelpful. Based on my experience, each feature of the tool serves a purpose that supports our daily tasks. Review collected by and hosted on G2.com.

- I like AI bots that can handle easy customer interactions, while difficult cases can be solved by specialists and not wasting their time on simple matters.

- Analytics are pretty good, but it takes time to get used to and learn how to work with them. Not sure if it is a pro or con in this case.

- UI is very intuitive, which is a big plus.

- Integrations are pretty powerful, but take time to set up and need a specialist(trained employee) to maintain after. Review collected by and hosted on G2.com.

- It is a difficult and complex product, so you will need to train a person or two to navigate it. Set up requires time and a lot of effort(and money)

- pricy for a small business Review collected by and hosted on G2.com.

Best thing I can commend LP is the option to toggle the light and dark mode which is really helpful to us who have issues with our vision. Also the way all details are categorized in each chat and the auto save of notes for customer supports! Review collected by and hosted on G2.com.

I think it's because it's restricted by our admin but I think it's actually best to have an option to edit your profile info. Like adding a profile icon or so. Review collected by and hosted on G2.com.

I implemented it easily and the scailablity. The robustness to implementation. Review collected by and hosted on G2.com.

It should be more easier to implement and it should be more multiplatform implementation. Review collected by and hosted on G2.com.

Omnichannel integration is brilliant, and the copilot is helpful when responding to clients, and to provides real-time support. Review collected by and hosted on G2.com.

A big learning curve and is complex to set up and personalise. Constant training is necessary for more nuanced and complex conversations. Review collected by and hosted on G2.com.

About how compact the tool is for every user. Review collected by and hosted on G2.com.

One thing I dislike is that LivePerson doesn't have shortcuts for sending messages. Review collected by and hosted on G2.com.

Voice note feature is very helpful and frictionless for the clients Review collected by and hosted on G2.com.

There is no trial flow, but via a demo call Review collected by and hosted on G2.com.

The AI-powered chatbots and real-time messaging across multiple channels have made it easy to connect with customers quickly and efficiently, improving both satisfaction and team productivity. Review collected by and hosted on G2.com.

The user interface feels a bit outdated, and the learning curve can be steep for new users trying to set up advanced features like automation flows. Review collected by and hosted on G2.com.

Love that we're able to identify new chats once they come through, but mostly loved that we already have templates that we can use if we're in a hurry. Review collected by and hosted on G2.com.

The parking lot feature took a while to get used to. Review collected by and hosted on G2.com.