LivePerson Pros and Cons

Best thing I can commend LP is the option to toggle the light and dark mode which is really helpful to us who have issues with our vision. Also the way all details are categorized in each chat and the auto save of notes for customer supports! Review collected by and hosted on G2.com.

I think it's because it's restricted by our admin but I think it's actually best to have an option to edit your profile info. Like adding a profile icon or so. Review collected by and hosted on G2.com.

I have been working with LivePerson platforms for many years. Even prior to them going into chat. One of the things that I have always known about them is their daring to look at new, upcoming technology and to quickly move in that direction. Their integration with Conversational support software, with automation, adn easy to use features, is providing our organisation with much sought after and approporiate help just when our staff and the customer needs it. Review collected by and hosted on G2.com.

I personally would liek to see more interface options. The chat window is one that has been around a while adn probably requires updating. Review collected by and hosted on G2.com.

LivePerson is a great workspace when it comes to chat, it is fast, reliable, easy to implement, and you can also easily integrate other apps within LivePerson, their customer support is fast and trust worthy, since we started using LP, we haven't stop since 2023. Review collected by and hosted on G2.com.

Some features are "hidded" there should me more easily to find, for example the time track. Review collected by and hosted on G2.com.

LivePerson has been a helpful platform. It sure has made our operation different. All of its AI features have made our daily tasks easy and the team behind this has made all these processes to automation super easy for us. Review collected by and hosted on G2.com.

There could be some improvements within the platform, certain features that currently we don't have. Such as alerts in some intents or some kind of alert when we have chats stuck in queue or something is not right in one of our regular metrics. Review collected by and hosted on G2.com.

Incredibly knowledgeable team that has assisted us countless times over the years to get the best out of our Messaging program. Review collected by and hosted on G2.com.

New feature announcements were not timely, and this has improved greatly in the last year. Definitely on the right track. Review collected by and hosted on G2.com.

It has a great overview of all the chats coming in, very easy to set up bulk messaging and create tooltips and product tours. Review collected by and hosted on G2.com.

It's effective in terms of use and handles all of the chats and leads seamlessly. Review collected by and hosted on G2.com.

LP chatbots can handle a wide range of customer request, from basic to complex questions. Its very easy to use, easy to configure and allow us to customize according to our needs.

It also provide us with analytics and reporting features that allow us to use this data to improve our customer service. Review collected by and hosted on G2.com.

It can be confusing at first, but following the documentation will not be a problem. Review collected by and hosted on G2.com.

As a long time customer it’s great to see the brand go from strength to strength, in particular the new pod support structure has really helped to drive better business outcomes, ensuring projects are consistently delivered in a timely manner thanks to a high quality dedicated team of engineers. In parallel the new Next Gen Products (Report Centre, Co Pilot) are empowering us to create new solutions for our brand fit the future. Review collected by and hosted on G2.com.

Having worked closely with LivePerson now for 4 years I can't fault the product or service in that time. Review collected by and hosted on G2.com.

I find the LivePerson Customer Support to be very approachable and are always have a positive experience working with all colleagues of the team.

It is evident the team is set up to have a positive impact on our account and are very fast with responding to training needs requests, demos of features, and problem solving with any issues.

The LivePerson team is easy to work with, and we have frequent connects on all our different products, and communications are always clear. It is evident from all the interactions that LP value our account and are always looking to provide a great service. Review collected by and hosted on G2.com.

I would only say that I find the Analytics builder a bit cumbersome to use, and filtering report options limiting as not everything is in one area and a lot of product-based knowledge is required to extract the information needed.

Each business team that I have supported with onboarding to the product, has had to remember how to do it so its efficiently extracting what is required.

Regular feedback from internal stakeholders has been that the reporting elements take up a vast amount of time as data is in different parts of the solution and this feedback may have been addressed in the latest release of the Analytics studio. We are aware of more automated solutions via APIs, so this isn’t a LP product feature limitation, more so an account cost/ feature for our account as it currently sits. Review collected by and hosted on G2.com.

Liveperson is a great, contiually evolving platform with flexibility to meet the needs of complicated finanicial institutions and friendly, capabile customer success support. Review collected by and hosted on G2.com.

As with some established plaforms, some areas of the plaform are due for updating. In particular the reporting suite is somewhat slow and clumsy compared to other areas. Review collected by and hosted on G2.com.