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Lifesize CxEngage Reviews & Product Details

Lifesize CxEngage is a contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations. CxEngage is a contact center solution designed to meet your needs and work in your environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in the-cloud’ platform delivering true omnichannel support with all the up-to-date capabilities required by today’s contact center. And designed to ‘just work’ while powering up your customer experience.

Seller

Enghouse Systems

Discussions

Lifesize CxEngage Community

Languages Supported

German, English, French, Spanish

Overview by

Chris Perez

Pricing

Pricing provided by Lifesize CxEngage.

ESSENTIAL

$65

per named agent per month

Pro

$99

per named agent per month

View More Pricing Information

Top-Rated Alternatives

Five9 Intelligent Cloud Contact Center Platform

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Lifesize CxEngage Media

Lifesize CxEngage Demo - CxEngage Skylight Agent Workspace

Skylight for CxEngage is a the ultimate multichannel agent workspace, including made-for-the-contact-center CRM functionality, customer journey mapping, and omnichannel pivoting.

Lifesize CxEngage Demo - CxEngage Reporting Dashboard

CxEngage features powerful reporting, including out-of-the-box and custom dashboards and metrics.

Lifesize CxEngage Demo - CxEngage Flow Designer

The industry's most powerful call flow builder tool.

Lifesize CxEngage Demo - CxEngage Agent Toolbar

For companies who want agents to work within the CRM where customer records live. Our agent toolbar exists as a fully functional contact center interface embedded in Salesforce, Zendesk, or any CRM you wish to integrate with via our open API.

Lifesize CxEngage Demo - CxEngage: One Unified Cloud Solution, Single Pane of Glass

Single Pane of Operation for Great Agent Experience: Your agents will operate on a highly usable platform with a single pane of glass for activities across all channels. All the information pertinent to the call is served up on the same screen removing the need to switch between multiple applicat...

Lifesize CxEngage Demo - Workforce Engagement Management

Elevate agent performance with tailored coaching and gamification techniques.

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Alexandro D.

Administrador de Contact Center

Mid-Market (51-1000 emp.)

4/19/2024

"Administración del Centro de Contacto"

4/5

What do you like best about Lifesize CxEngage?

I like the flexibility that the program has to cater to different use cases. Review collected by and hosted on G2.com.

What do you dislike about Lifesize CxEngage?

There is a lack of functionality regarding emails and digital channels, ease of integration with different services like WhatsApp or Meta. Review collected by and hosted on G2.com.

Gabriel N.

Implementation Engineer

Mid-Market (51-1000 emp.)

7/7/2021

"Best omnichannel on the market!"

5/5

What do you like best about Lifesize CxEngage?

I love the fact that you don't need to get a lot of hardware for your call center to run, only a simple computer with a pair of headsets and that's all you have to use to take calls, or even to chat, send/receive SMS or emails! You can integrate with lots of services and other software such as Zendesk, Salesforce, Twilio, and anything that you can communicate via a REST API. It's simply amazing. Review collected by and hosted on G2.com.

What do you dislike about Lifesize CxEngage?

Maybe the only fact that I don't like about the platform is not having a mobile app. And talking about the mobile app what I want to make the reference to is having an administrator mobile app, not one for people to take calls in but just to manage the system Review collected by and hosted on G2.com.

Recommendations to others considering Lifesize CxEngage:

Go for it, I totally recommend that if your business needs to set up a call center, going the easy way without painful builds, configurations, or just cumbersome things that in the end makes no sense, CxEngage is the place where you want to be in. Review collected by and hosted on G2.com.

What problems is Lifesize CxEngage solving and how is that benefiting you?

Mainly, having a call center deployment within a couple of hours, and second, the fact that I can have agents working all around the world without having to get them into a physical office, just their laptop, headsets, internet connection, and they can get going. Benefits are reduced costs of maintenance, awesome reporting, and having all in just 1 place, without multiple systems making the work of the agents harder. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

12/10/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"CxEngage"

4/5

What do you like best about Lifesize CxEngage?

As a cloud based contact center software, CxEngage offer a user controlled setup and lots of options to solve the complexities of communicating with Customers and Clients. I like the way I am able to use it anywhere (home, work, cell). Review collected by and hosted on G2.com.

What do you dislike about Lifesize CxEngage?

Sometimes the setup is too complicated and cumbersome for a single user or smaller contact center. Review collected by and hosted on G2.com.

Verified User in Furniture

Mid-Market (51-1000 emp.)

6/1/2020

"Great Support, Great Product"

4.5/5

What do you like best about Lifesize CxEngage?

Product has a single dash board for all functions, including omnichannel, reporting, recording, and workforce management. Easy and intuitive interface. Easy to train, well thought out design. Support is stellar and always helpful. Does a great job supporting work from home. Review collected by and hosted on G2.com.

What do you dislike about Lifesize CxEngage?

I would like to see more AI and virtual agent tools. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

8/14/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"SERENOVA "

5/5

What do you like best about Lifesize CxEngage?

I Enjoy using the platform while I am working my business its simple and easy to use and it works quickly updates are kept up and it's smooth operating It's user friendly and it's not a hard system to get used too what I enjoy about this product is it helps me when it comes to transfers and conferences the ease of access makes it simple to use even to those not as experienced. Review collected by and hosted on G2.com.

What do you dislike about Lifesize CxEngage?

Sometimes I can experience technical difficulties it's very rare but when I do I have to reconnect and sign back on so sometimes it does have some bugs that do get sorted out but it can be frustrating while working and the system, crashes. When the system does have its bugs there is a team working on it but it still can be a inconvenience for a crash or freeze for my business. Review collected by and hosted on G2.com.

Recommendations to others considering Lifesize CxEngage:

While using this platform make sure to close out the program after use it does timeout if it is left open I have personally experienced Also make sure to have a wired connection as this is more secure for your business. VPN is recommended while using this product. or a reliable connection. Review collected by and hosted on G2.com.

What problems is Lifesize CxEngage solving and how is that benefiting you?

With Serova I'm able to connect to my landline via the application I'm able to take incoming and make out going business calls and it's a unique platform with transfer and conference ability very much useful when I have to talk to another business or transfer A customer to the appropriate party. Review collected by and hosted on G2.com.

Verified User in Internet

Enterprise (> 1000 emp.)

6/19/2016

"Great at what it does, Sometimes a bit Wonky"

3/5

What do you like best about Lifesize CxEngage?

This software routes calls really well. Like, really well. You can tell it that you want to route calls to all kinds of dial points as well. You can route calls based on IVR's, you can route calls based on skillset, Liveops provides very in depth reporting for the active queue as well as allowing you to look at historic datapoints. Review collected by and hosted on G2.com.

What do you dislike about Lifesize CxEngage?

It doesn't always track time accurately when you are in different statuses in the phone panel. There are times when my colleagues and myself change status and it isn't reflected in the live dashboard, so it does impact operational awareness. Review collected by and hosted on G2.com.

Io H.

Merchant Launch Manager

Internet

Small-Business (50 or fewer emp.)

11/23/2016

"Decent alternative to managing your own contact lines"

3/5

What do you like best about Lifesize CxEngage?

It's better than having your phones ring off the hook, but it's not a perfect solution Review collected by and hosted on G2.com.

What do you dislike about Lifesize CxEngage?

No involvement in the vetting process so it's difficult to guarantee quality Review collected by and hosted on G2.com.

Annie A.

Project Assistant

Mid-Market (51-1000 emp.)

6/5/2016

"LiveOps"

3/5

What do you like best about Lifesize CxEngage?

It's easy to track my numbers for the day. It's easy to view your calls and handle time. You can customize your dashboard which is a plus. You can listen to previous calls. Review collected by and hosted on G2.com.

What do you dislike about Lifesize CxEngage?

I experience a lot of slowness with LiveOps. Screen freezing or not loading properly. Sometimes I'm unable to log in even when all of my credentials are correct. Review collected by and hosted on G2.com.

Recommendations to others considering Lifesize CxEngage:

LiveOps can be a bit glitchy. Play around until you're comfortable with the features. Review collected by and hosted on G2.com.

What problems is Lifesize CxEngage solving and how is that benefiting you?

This is the platform we use to track our team's metrics. I like the dashboard and being able to monitor calls. Review collected by and hosted on G2.com.