LiveHelpNow Pros and Cons

LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can even use it as you call center with Zoom. I love have fast support responds to issues, and how feature rich the platform is. There are so many things you can do with just a few clicks when your chatting with someone, that makes using the interface really simple. Review collected by and hosted on G2.com.

The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that are included it's understandable. My only other issue is not being able to have an "admin" user that doesn't have rights to chat, email, etc and having to pay for that seat instead. Review collected by and hosted on G2.com.

Great pricepoint. Support is very responsive and helpful. Feature requests never feel like they dissappear into the aether. Permissions granularity is fantastic. Review collected by and hosted on G2.com.

I don't like that I can't disable the challenge scoring system. For our usecase, we do not need the system to score staff service quality and compare it to other staff, and it doesnt lead to a productive environment for us. I just have to tell staff to ignore the number.

The configuration settings can also be fairly unintuitive (but after some time, that goes away, and I really havent had to tweak much since initial implementation besides adding/removing agents here and there). Their onboarding support is also super responsive, which alleviated that frustration as well. Review collected by and hosted on G2.com.

We've been customers for years now. I would be difficult for me to give you an example of any downtime for the chat service - very reliable. Easily customizable products, and help is available when you need it. Review collected by and hosted on G2.com.

I can't say that I have any specific complaints. Because of the number of things that can be customized, you might want some help, but their people are good and will step you through anything. Review collected by and hosted on G2.com.

Besides the product, the Houston Methodist team greatly appreciates the staff at LiveHelpNow. They are fast to respond with easy resolutions to any issues that arise. Jared Brown has been readily available to assist with troubleshooting issues, training staff and exploring new ways to use the LHN technology to help us work smarter and not harder. Even the billing department is fast to respond! The analytics produced by LHN save staff a huge amount of time, as this was previously a manual process. Makes reviewing the products effectiveness a breeze! Review collected by and hosted on G2.com.

Nothing against LHN, but we have not fully utilized the platform in regards to AI, call integration or their version of a chat bot due to using other vendors or security restrictions put in place by our organization. We utilize LHN as a tool to assist our HR support team, but as a health care organization we always have to tread lightly on potential data leaks. However, I can see how this tool is fantastic for sales or organizations that don't deal with personal health information. Glad to have worked with this vendor and commend them on their flexibility to make this an effective tool for our business needs! Review collected by and hosted on G2.com.

We've been a customer for many years, using multiple LHN tools & are very pleased! The reporting & other tools are very robust. They do a great job of keeping current with technology. Their Service is excellent and always on point. We work with Jared who is awesome - very knowledgable, quick, and helpful!! Review collected by and hosted on G2.com.

I don't have anything to share in this category because if there is ever a concern/question, it's addressed immediately. Review collected by and hosted on G2.com.

The platform is easy to use. When I have question, I receive very fast and persoanl service with easy to understand instructions. Jared has been so good to me. Review collected by and hosted on G2.com.

Some of the new tools are intimidating to me to set up. Review collected by and hosted on G2.com.

While looking for a communication product, LiveHelpNow were the only product that gave me the ala care experience. Review collected by and hosted on G2.com.

Can be a little clunky in operating the system. Review collected by and hosted on G2.com.

I love how the widget pops up automatically and invites the website visitor to chat with us and we also get notifications to start the chat. Review collected by and hosted on G2.com.

Maybe more options to customize how the bubble appears from the website. Review collected by and hosted on G2.com.

Integrated into our website in just few steps and it displays different interactive messages to website visitors based on their behavior. Review collected by and hosted on G2.com.

Sa far, I haven't found any shortcomings or options that could be improved. Review collected by and hosted on G2.com.

I love the personal touch provided by the support team. LHN has continued to evolve its products and these products have helped to revolutionize our business. Review collected by and hosted on G2.com.

The reporting could be more precise and more easily transferrable. Review collected by and hosted on G2.com.