# LiveHelpNow Reviews **Vendor:** LiveHelpNow **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 158 ## About LiveHelpNow LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, automation, and intelligent routing to improve response times and streamline support operations. Teams can use AI assistants, canned responses, and customizable workflows to handle high volumes of inquiries efficiently while maintaining a personalized experience. Proactive chat tools help capture and convert website visitors, while reporting and analytics provide insight into performance and customer behavior. LiveHelpNow integrates with existing systems to keep data connected and is designed to scale with growing teams looking to enhance both customer support and sales engagement. ## LiveHelpNow Pros & Cons **What users like:** - Users enjoy the **integrated communication features** of LiveHelpNow, making customer service management seamless and efficient. (1 reviews) - Users love the **automation features** of LiveHelpNow, streamlining customer service with seamless integration across multiple platforms. (1 reviews) - Users appreciate the **integrated chat features** of LiveHelpNow, enhancing customer service efficiency and simplicity. (1 reviews) - Users value the **fast customer support** from LiveHelpNow, enhancing their overall service experience significantly. (1 reviews) - Users appreciate the **ease of use** of LiveHelpNow, finding its interface simple and efficient for customer service. (1 reviews) - Users love the **easy integrations** of LiveHelpNow, streamlining customer service across multiple communication channels seamlessly. (1 reviews) - Users appreciate the **responsive support** and robust features of LiveHelpNow, enhancing their business efficiency and experience. (1 reviews) - Users highlight the **responsive and helpful support** of LiveHelpNow, ensuring assistance is readily available when needed. (1 reviews) - Users love the **seamless integrations** of LiveHelpNow, streamlining customer service across multiple communication channels effortlessly. (1 reviews) - Interface Ease (1 reviews) **What users dislike:** - Users find the **admin control issues** frustrating due to its outdated interface and costly permissions for non-chat users. (1 reviews) - Users find the **difficulties of the admin interface** challenging, especially for those lacking technical expertise. (1 reviews) - Users find the **lack of features** like customizable admin permissions limits their experience and increases costs. (1 reviews) - The **learning curve** can be steep due to a dated admin interface and unintuitive navigation for non-technical users. (1 reviews) - Users find the **difficulties with the admin interface** and seat limitations frustrating, impacting usability for non-technical staff. (1 reviews) - Users find the configuration settings **not intuitive** , leading to challenges in navigating the system effectively. (1 reviews) ## LiveHelpNow Reviews ### 1. When I could not navigate or figure out the issue **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2017 **What do you like best about LiveHelpNow?** That its there when you need it no matter the time or day **What do you dislike about LiveHelpNow?** If the wifi or direct Internet goes out your out of luck **What problems is LiveHelpNow solving and how is that benefiting you?** It provides information that I was unable to access and sometimes even direct in the right direction ### 2. Lackluster **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2016 **What do you like best about LiveHelpNow?** It's easy to communicate with customers who need help The pops ups are impossible to ignore - this is a good thing! **What do you dislike about LiveHelpNow?** It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an administrator, even though I'm also a Tech Support member. **Recommendations to others considering LiveHelpNow:** If they offer it, get help up front to configure your site. There is a reason why they are so inexpensive. **What problems is LiveHelpNow solving and how is that benefiting you?** We implemented chat for marketing and inbound sales reasons initially. My department, Tech Support/Client Services, set up a separate click to chat for our specific customers who were cancelling. A rescue effort. The problem is the chat goes to the wrong department and doesn't allow me to access it. While I'm sure it's a user configuration error on my part, I can't find an email/contact information to get assistance. ### 3. Good program **Rating:** 3.5/5.0 stars **Reviewed by:** Donald S. | I & C Supervisor , Utilities, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2016 **What do you like best about LiveHelpNow?** Very useful. Can perform exactly what is needed **What do you dislike about LiveHelpNow?** Slightly difficult to learn if never shown **What problems is LiveHelpNow solving and how is that benefiting you?** That this can make portions of my job much easier ### 4. LiveHelpNow Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2016 **What do you like best about LiveHelpNow?** I like how it helps enhance the customer's experience. Often times when a customer needs help, timely communication is often an issue and the customer has a bad experience. With Livehelpnow, customers get their questions/inquiries answered in a fast and efficient manner. One of the best parts is how LiveChatNow allows agents to communicate with customers all over the world. With integration of Google Translate, many of our clients overseas (India, China, Russa, etc) are able to have their questions answered pretty fast. LiveHelp now is great that our agents can be more proactive in expanding our business with constant communication with our clients. **What do you dislike about LiveHelpNow?** Honestly, I have had little issues with LiveHelp Now. Only issue is that the live chat support from LiveHelpNow is only available during business hours. If it was extended 24-7, that would be great as many people work all types of hours and different time zones need to be considered. **What problems is LiveHelpNow solving and how is that benefiting you?** Hands down, communication. Clients don't have to wait 24-48 hours for a response or have to endure long holding times on the phone. They get their answers fairly quickly. By doing this, their experience is enhanced and makes them want to continue working with you. In my company, we have increased business especially with our global customers. ### 5. Good product but bad customer support **Rating:** 2.5/5.0 stars **Reviewed by:** Seth R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2015 **What do you like best about LiveHelpNow?** LIve Help Now was easy to use. However, there were several glitches in the program I incurred while trying to generate leads for the company I work for. **What do you dislike about LiveHelpNow?** I tried to interact with customer support and they were very salesy and not helpful **Recommendations to others considering LiveHelpNow:** Customer support was not helpful, if you are looking for a product with good CS then go somewhere else **What problems is LiveHelpNow solving and how is that benefiting you?** I was using Live Help Now to generate leads for the company I work for. I was having some problems with the product and contacted the company. However, Live Help Now just tried to get me to buy more stuff and was completely useless. I would suggest another product, if you are looking for a product backed by a company with good people. ### 6. Great product, easy to use, adds lots of value to our website **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2016 **What do you like best about LiveHelpNow?** Increases customer satisfaction. Interface is easy to learn and use. Lots of integrations available. **What do you dislike about LiveHelpNow?** We haven't found anything yet to complain about with this product. **Recommendations to others considering LiveHelpNow:** I researched many products and chose LiveHelpNow because it has relationships with many other software companies. We felt that this allowed us to grow while still using the product. It has lived up to our expectations. **What problems is LiveHelpNow solving and how is that benefiting you?** Increasing customer satisfaction and conversions. ### 7. Cost Effective Chat, Easy to Use Features, Metrics and More. **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony S. | Vice President of Marketing and Sales, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2015 **What do you like best about LiveHelpNow?** Telinta provides cloud-based softswitch solutions to VoIP service providers around the world. We use LHN chat to gain new sales prospects by placing the chat icon on our webpage so that prospects can contact us for more info. Nearly everyone who opens a chat successfully completes it, providing us with their name, email and phone/Skype contact info, and agreeing to receive more information from our sales team. We service telecom companies all over the world, so many of them are more comfortable with written English via chat than with spoken English by phone. LHN also enables us to store "canned" responses, pre-worded and ready to use for questions that are frequently asked. What do you do? What are your prices? How can I learn more? LHN's "canned" replies enable us to provide a carefully worded answer without re-typing it over and over. For example, to deliver a canned response the operator merely types in the first couple letters of the name of that response (ie, prices, intro, goodbye, etc). This means fast, accurate responses. We actively promote LHN to our customers to use in their own business too. **What do you dislike about LiveHelpNow?** The very first chat of the day sometimes takes longer to open than subsequent chats. This may be unique to my own system, as my Instant Messenger client (separate from LHN) also takes longer to open the very first chat of the day too. It would also **Recommendations to others considering LiveHelpNow:** LHN offers a cost-effective communications tool that can help you gain and satisfy customers in new ways. We have been pleased with its technical performance and team members. **What problems is LiveHelpNow solving and how is that benefiting you?** Our customer prospects vary greatly, from small-to-medium sized telecom businesses, to one-person entrepreneurial start-ups, all in many times zones, countries and cultures. We use LHN for opt-in pre-sales chat, and have found it to be very effective as a tool to enable prospective new customers to take it to the next step. ### 8. Average. I was not blown away with the implementation but the ease of use makes up for it. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2015 **What do you like best about LiveHelpNow?** Ease of use. The end user interface is really aesthetically pleasing. **What do you dislike about LiveHelpNow?** The implementation was not the smoothest process, but the support was on point. **Recommendations to others considering LiveHelpNow:** None **What problems is LiveHelpNow solving and how is that benefiting you?** VoIP issues. Users cannot call and so this is perfect alternative ## LiveHelpNow Discussions - [What is LiveHelpNow used for?](https://www.g2.com/discussions/what-is-livehelpnow-used-for) - [View LiveHelpNow pricing details and edition comparison](https://www.g2.com/products/livehelpnow/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-05-21+20%3A05%3A05+-0500&secure%5Bsession_id%5D=937217b5-a91a-4769-94c3-4077432ceffe&secure%5Btoken%5D=13bbf7eaf23e2e0f7d5738daff0985b56754cb307cf78185ed142045a68e2b41&format=llm_user) ## LiveHelpNow Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top LiveHelpNow Alternatives - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.4/5.0 (782 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,482 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,689 reviews)