# LiveHelpNow Reviews **Vendor:** LiveHelpNow **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 158 ## About LiveHelpNow LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, automation, and intelligent routing to improve response times and streamline support operations. Teams can use AI assistants, canned responses, and customizable workflows to handle high volumes of inquiries efficiently while maintaining a personalized experience. Proactive chat tools help capture and convert website visitors, while reporting and analytics provide insight into performance and customer behavior. LiveHelpNow integrates with existing systems to keep data connected and is designed to scale with growing teams looking to enhance both customer support and sales engagement. ## LiveHelpNow Pros & Cons **What users like:** - Users enjoy the **integrated communication features** of LiveHelpNow, making customer service management seamless and efficient. (1 reviews) - Users love the **automation features** of LiveHelpNow, streamlining customer service with seamless integration across multiple platforms. (1 reviews) - Users appreciate the **integrated chat features** of LiveHelpNow, enhancing customer service efficiency and simplicity. (1 reviews) - Users value the **fast customer support** from LiveHelpNow, enhancing their overall service experience significantly. (1 reviews) - Users appreciate the **ease of use** of LiveHelpNow, finding its interface simple and efficient for customer service. (1 reviews) - Users love the **easy integrations** of LiveHelpNow, streamlining customer service across multiple communication channels seamlessly. (1 reviews) - Users appreciate the **responsive support** and robust features of LiveHelpNow, enhancing their business efficiency and experience. (1 reviews) - Users highlight the **responsive and helpful support** of LiveHelpNow, ensuring assistance is readily available when needed. (1 reviews) - Users love the **seamless integrations** of LiveHelpNow, streamlining customer service across multiple communication channels effortlessly. (1 reviews) - Interface Ease (1 reviews) **What users dislike:** - Users find the **admin control issues** frustrating due to its outdated interface and costly permissions for non-chat users. (1 reviews) - Users find the **difficulties of the admin interface** challenging, especially for those lacking technical expertise. (1 reviews) - Users find the **lack of features** like customizable admin permissions limits their experience and increases costs. (1 reviews) - The **learning curve** can be steep due to a dated admin interface and unintuitive navigation for non-technical users. (1 reviews) - Users find the **difficulties with the admin interface** and seat limitations frustrating, impacting usability for non-technical staff. (1 reviews) - Users find the configuration settings **not intuitive** , leading to challenges in navigating the system effectively. (1 reviews) ## LiveHelpNow Reviews ### 1. Best Platform for Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Marc V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2024 **What do you like best about LiveHelpNow?** LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can even use it as you call center with Zoom. I love have fast support responds to issues, and how feature rich the platform is. There are so many things you can do with just a few clicks when your chatting with someone, that makes using the interface really simple. **What do you dislike about LiveHelpNow?** The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that are included it's understandable. My only other issue is not being able to have an "admin" user that doesn't have rights to chat, email, etc and having to pay for that seat instead. **What problems is LiveHelpNow solving and how is that benefiting you?** LiveHelpNow enables us to have a streamlined location for all our customer servicing functions. If a customer sends us a text, email, or chats - we can see it all in one spot. We are able to resolve issues quickly, and as a team both in office and remote by using the features included. LiveHelp has given us the ability to be where all of our customers are, all the time. ### 2. Solid product for a great price **Rating:** 4.5/5.0 stars **Reviewed by:** Sean W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about LiveHelpNow?** Great pricepoint. Support is very responsive and helpful. Feature requests never feel like they dissappear into the aether. Permissions granularity is fantastic. **What do you dislike about LiveHelpNow?** I don't like that I can't disable the challenge scoring system. For our usecase, we do not need the system to score staff service quality and compare it to other staff, and it doesnt lead to a productive environment for us. I just have to tell staff to ignore the number. The configuration settings can also be fairly unintuitive (but after some time, that goes away, and I really havent had to tweak much since initial implementation besides adding/removing agents here and there). Their onboarding support is also super responsive, which alleviated that frustration as well. **What problems is LiveHelpNow solving and how is that benefiting you?** It allows folks to reach out to us if they arent comfortable calling or emailing. It takes down support times as well because people are not waiting in lines to ask a very quick and easy question. ### 3. LHN has been consistently good through the years **Rating:** 5.0/5.0 stars **Reviewed by:** Ken H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about LiveHelpNow?** We've been customers for years now. I would be difficult for me to give you an example of any downtime for the chat service - very reliable. Easily customizable products, and help is available when you need it. **What do you dislike about LiveHelpNow?** I can't say that I have any specific complaints. Because of the number of things that can be customized, you might want some help, but their people are good and will step you through anything. **What problems is LiveHelpNow solving and how is that benefiting you?** Most recently, we adopted the chat bot, Hue, to assist with some repetitive customer service issues. While we're relatively new to the bot (about 4 months), we already working to expand what we use it for. It has saved us a lot of customer service calls, and so far no complaints from the users. ### 4. Great Product with Exceptional Client Support **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah T. | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about LiveHelpNow?** Besides the product, the Houston Methodist team greatly appreciates the staff at LiveHelpNow. They are fast to respond with easy resolutions to any issues that arise. Jared Brown has been readily available to assist with troubleshooting issues, training staff and exploring new ways to use the LHN technology to help us work smarter and not harder. Even the billing department is fast to respond! The analytics produced by LHN save staff a huge amount of time, as this was previously a manual process. Makes reviewing the products effectiveness a breeze! **What do you dislike about LiveHelpNow?** Nothing against LHN, but we have not fully utilized the platform in regards to AI, call integration or their version of a chat bot due to using other vendors or security restrictions put in place by our organization. We utilize LHN as a tool to assist our HR support team, but as a health care organization we always have to tread lightly on potential data leaks. However, I can see how this tool is fantastic for sales or organizations that don't deal with personal health information. Glad to have worked with this vendor and commend them on their flexibility to make this an effective tool for our business needs! **What problems is LiveHelpNow solving and how is that benefiting you?** Live chat reduces the number of inbound calls that our call center receives. Also presents the opportunity for employee's to text to chat with our HR support staff. ### 5. Highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about LiveHelpNow?** We've been a customer for many years, using multiple LHN tools & are very pleased! The reporting & other tools are very robust. They do a great job of keeping current with technology. Their Service is excellent and always on point. We work with Jared who is awesome - very knowledgable, quick, and helpful!! **What do you dislike about LiveHelpNow?** I don't have anything to share in this category because if there is ever a concern/question, it's addressed immediately. **What problems is LiveHelpNow solving and how is that benefiting you?** A quick and effective way to reach our customers 24/7. They are always keeping current with technology and have many great products available. They offer training sessions to help keep us knowledgeable on their products. ### 6. Personal, fast support. **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about LiveHelpNow?** The platform is easy to use. When I have question, I receive very fast and persoanl service with easy to understand instructions. Jared has been so good to me. **What do you dislike about LiveHelpNow?** Some of the new tools are intimidating to me to set up. **What problems is LiveHelpNow solving and how is that benefiting you?** This has allowed us to communicate with cutomrs in real time, when they have questions. If it is after hours, they are able to leave a message for us to return as soon as we re-open. This cuts down on inbound phone volume and has given our customers a way to talk to us as we reduced our physical footprint. ### 7. LiveHelp filled my needs **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about LiveHelpNow?** While looking for a communication product, LiveHelpNow were the only product that gave me the ala care experience. **What do you dislike about LiveHelpNow?** Can be a little clunky in operating the system. **What problems is LiveHelpNow solving and how is that benefiting you?** The task of responding to customers can be assigned to agents without my involvement other than overseeing ### 8. The most efficient customer support chat app that is there **Rating:** 4.5/5.0 stars **Reviewed by:** Gabriel Z. | Product Marketing & Strategy Manager, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about LiveHelpNow?** I love how the widget pops up automatically and invites the website visitor to chat with us and we also get notifications to start the chat. **What do you dislike about LiveHelpNow?** Maybe more options to customize how the bubble appears from the website. **What problems is LiveHelpNow solving and how is that benefiting you?** Easy to communicate with customers throught the live chat even outside business hours and the connection does not drop. ### 9. Ultimate and great chat support to our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Lucy A. | Product Marketing Manager, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about LiveHelpNow?** Integrated into our website in just few steps and it displays different interactive messages to website visitors based on their behavior. **What do you dislike about LiveHelpNow?** Sa far, I haven't found any shortcomings or options that could be improved. **What problems is LiveHelpNow solving and how is that benefiting you?** With this software I easily respond to each customer and have great customer service in my company. ### 10. Professional and Informative **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about LiveHelpNow?** I love the personal touch provided by the support team. LHN has continued to evolve its products and these products have helped to revolutionize our business. **What do you dislike about LiveHelpNow?** The reporting could be more precise and more easily transferrable. **What problems is LiveHelpNow solving and how is that benefiting you?** It is providing an alternative way for customers to connect with us without having to call. The ChatBot has helped to create a consistent experience for our customer base. ## LiveHelpNow Discussions - [What is LiveHelpNow used for?](https://www.g2.com/discussions/what-is-livehelpnow-used-for) - [View LiveHelpNow pricing details and edition comparison](https://www.g2.com/products/livehelpnow/reviews/livehelpnow-review-2291873?section=pricing&secure%5Bexpires_at%5D=2026-05-18+13%3A21%3A44+-0500&secure%5Bsession_id%5D=a39d4188-0a61-4e65-bdab-217b5b0d7200&secure%5Btoken%5D=b8f6543311ab47f9023246cf00977a160c9eee3b78018c878910027df9bfdcf0&format=llm_user) ## LiveHelpNow Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top LiveHelpNow Alternatives - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.4/5.0 (782 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,480 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,688 reviews)