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4.8 out of 5
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LiveHelpNow
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158 LiveHelpNow Reviews
4.3 out of 5
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Overall Review Sentiment for LiveHelpNow
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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UM
Verified User in Marketing and Advertising
Small-Business(50 or fewer emp.)
UI
Verified User in Information Technology and Services
Small-Business(50 or fewer emp.)
What do you like best about LiveHelpNow?
It's easy to communicate with customers who need help
The pops ups are impossible to ignore - this is a good thing! Review collected by and hosted on G2.com.
What do you dislike about LiveHelpNow?
It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help?
I get notifications and pop ups for everyone because I'm an administrator, even though I'm also a Tech Support member.
Review collected by and hosted on G2.com.
DS
Donald S.
I & C Supervisor
Utilities
Enterprise(> 1000 emp.)
CI
Verified User in International Trade and Development
Enterprise(> 1000 emp.)
What do you like best about LiveHelpNow?
I like how it helps enhance the customer's experience. Often times when a customer needs help, timely communication is often an issue and the customer has a bad experience. With Livehelpnow, customers get their questions/inquiries answered in a fast and efficient manner. One of the best parts is how LiveChatNow allows agents to communicate with customers all over the world. With integration of Google Translate, many of our clients overseas (India, China, Russa, etc) are able to have their questions answered pretty fast.
LiveHelp now is great that our agents can be more proactive in expanding our business with constant communication with our clients. Review collected by and hosted on G2.com.
What do you dislike about LiveHelpNow?
Honestly, I have had little issues with LiveHelp Now. Only issue is that the live chat support from LiveHelpNow is only available during business hours. If it was extended 24-7, that would be great as many people work all types of hours and different time zones need to be considered. Review collected by and hosted on G2.com.
SR
Seth R.
Small-Business(50 or fewer emp.)
What do you like best about LiveHelpNow?
LIve Help Now was easy to use. However, there were several glitches in the program I incurred while trying to generate leads for the company I work for. Review collected by and hosted on G2.com.
What do you dislike about LiveHelpNow?
I tried to interact with customer support and they were very salesy and not helpful Review collected by and hosted on G2.com.
UA
Verified User in Apparel & Fashion
Small-Business(50 or fewer emp.)
What do you like best about LiveHelpNow?
Increases customer satisfaction. Interface is easy to learn and use. Lots of integrations available. Review collected by and hosted on G2.com.
What do you dislike about LiveHelpNow?
We haven't found anything yet to complain about with this product. Review collected by and hosted on G2.com.
AS
Anthony S.
Vice President of Marketing and Sales
Telecommunications
Small-Business(50 or fewer emp.)
What do you like best about LiveHelpNow?
Telinta provides cloud-based softswitch solutions to VoIP service providers around the world.
We use LHN chat to gain new sales prospects by placing the chat icon on our webpage so that prospects can contact us for more info. Nearly everyone who opens a chat successfully completes it, providing us with their name, email and phone/Skype contact info, and agreeing to receive more information from our sales team.
We service telecom companies all over the world, so many of them are more comfortable with written English via chat than with spoken English by phone.
LHN also enables us to store "canned" responses, pre-worded and ready to use for questions that are frequently asked. What do you do? What are your prices? How can I learn more? LHN's "canned" replies enable us to provide a carefully worded answer without re-typing it over and over. For example, to deliver a canned response the operator merely types in the first couple letters of the name of that response (ie, prices, intro, goodbye, etc). This means fast, accurate responses.
We actively promote LHN to our customers to use in their own business too.
Review collected by and hosted on G2.com.
What do you dislike about LiveHelpNow?
The very first chat of the day sometimes takes longer to open than subsequent chats. This may be unique to my own system, as my Instant Messenger client (separate from LHN) also takes longer to open the very first chat of the day too. It would also Review collected by and hosted on G2.com.
AI
Verified User in Internet
Mid-Market(51-1000 emp.)
What do you like best about LiveHelpNow?
Ease of use. The end user interface is really aesthetically pleasing. Review collected by and hosted on G2.com.
What do you dislike about LiveHelpNow?
The implementation was not the smoothest process, but the support was on point. Review collected by and hosted on G2.com.
LiveHelpNow Categories on G2
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