Very good functionality and the right features for our team, but also the great customer support I get if I have questions or issues Review collected by and hosted on G2.com.

I don't know, it beats every other chat provider I've tried. Review collected by and hosted on G2.com.

I find LiveChat to be an incredibly valuable tool for automating our customer support department. It effectively saves us both time and money while reducing our need for staffing resources, which is a significant benefit. I am particularly impressed with the very well-written software and user interface, making it intuitive and user-friendly. The ease with which I can customize LiveChat to meet our specific needs is another aspect I truly appreciate, as it allows us to tailor the tool seamlessly to our operational requirements. Despite initial challenges understanding the integration with ChatBot, once I had a few informative conversations with the support team, I found the setup process to be quite straightforward. This experience made me confident enough to rate LiveChat a 10 out of 10 for recommending to friends or colleagues. Review collected by and hosted on G2.com.

I initially had a hard time understanding how LiveChat and ChatBot worked together. Review collected by and hosted on G2.com.

I like that LiveChat is quite easy to use, which really makes a difference in managing my website interactions. Also, the help desk functions are very good, contributing to a better customer experience and an improved help desk experience overall. The setup process was also very easy, which was a great benefit. Review collected by and hosted on G2.com.

Can't say. Not tested everything yet. Review collected by and hosted on G2.com.

Helping members on demand is pretty cool. I like that they get immediate assistance Review collected by and hosted on G2.com.

I wish that when I clicked on live chat the option for opening "helpdesk" would just be a single icon - I have to hunt for the apps widget, and find Helpdesk then enable the app. And sometimes the SSO isn't working so I have to "sign on " in the helpdesk app. Review collected by and hosted on G2.com.

Livechat is easy to use, easy to sort through who I'm chatting with, easy to send chat transcripts to myself and customers. Review collected by and hosted on G2.com.

Difficult to find where to ask for tech support. Email support@livechat.com was unresponsive. Review collected by and hosted on G2.com.

I like the straightforward operation of LiveChat. I particularly appreciate the monitoring of users who are currently on the website and the ability to contact them directly. Review collected by and hosted on G2.com.

A ticket system is missing. There is no way to create a ticket for a request that cannot be resolved immediately and then send it to an employee via email. Review collected by and hosted on G2.com.

Canned responses, tags, and history, plus engagement features, make the support job easier and faster. Great support too! Review collected by and hosted on G2.com.

Sometimes the notification sounds stop working, and I end up missing chats because of it, which is quite annoying. Review collected by and hosted on G2.com.

I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciate how well LiveChat balances automation with human interaction. The analytics and real-time support really work together effectively. Review collected by and hosted on G2.com.

I find advanced customization and workflow flexibility areas where LiveChat could improve. I need better skill-based routing, role-based dashboards, advanced filtering, and easier API configuration with templates. Review collected by and hosted on G2.com.

The platform is fast, stable, and easy to use. The chat widget is responsive, works well on all devices, and looks professional. Features like canned responses, chat routing, and real-time visitor tracking make agent workflows efficient. Integrations with CRMs and platforms like Shopify are reliable and straightforward. No unnecessary complexity — just a solid live chat tool that does its job well. Review collected by and hosted on G2.com.

The pricing is relatively high compared to competitors offering similar features. Some useful automation capabilities require using a separate product (ChatBot), which adds extra cost and setup. It also lacks built-in email/ticketing support, so it’s not ideal as a full helpdesk solution. Reporting is decent but could offer more customization. Review collected by and hosted on G2.com.

I really like that with LiveChat, we can tag the customer. This feature, along with the real-time chats, is very helpful in quickly resolving issues and answering customer questions. It's also easy to set up, though some staff training is necessary. Additionally, I appreciate that we've connected LiveChat with Snowflake for data analysis. Review collected by and hosted on G2.com.

Nothing major. But in my team, all people can see every chat. That's what I don't like. Review collected by and hosted on G2.com.