I like how LiveChat has grown so much with new features, even though I'm not using all of them at this time. I appreciate its simplicity in getting customers engaged. I enjoy the flexibility it offers, like modifying different chat prompts for different pages. The new chatbot that learns from the website to answer requests is amazing as well. Review collected by and hosted on G2.com.

I guess the chatbot is still a little bit of mystery because when I asked it to review our page, I'm not sure it takes the most current information. It kind of goes through the maybe the oldest landing page and some of the information is outdated. Although we know that those pages are not publicly visible, we still see that the information is wrong. It's outdated. It's not the current one. So maybe that could be improved. Review collected by and hosted on G2.com.

What we like most is the teamwork, the AI-supported response option, and the ability to create a pre-chat survey to generate leads. Review collected by and hosted on G2.com.

We would like to use more features of LiveChat for our team. However, the costs are currently much too high for us. We are already paying a high monthly sum for a team of 5 people. If we also wanted to use the other new features like ticket generation, helpdesk, and so on, it would be too expensive for us in the long run. We tried using the Pipedrive integration. However, it did not work for us because not all necessary data was transferred. We also deactivated the social media integration for Instagram and Facebook after a test, as the 24-hour rule applies here and we can no longer respond to messages after 24 hours. Review collected by and hosted on G2.com.

I like LiveChat's modern UI, which is intuitive for both our members and team to navigate. The customization options allow us to brand it specifically to our credit union, making it feel like an extension of our organization. It integrates seamlessly and serves as an effective extension of our brand. Additionally, Help Desk tickets are managed nicely, and the initial setup was easy and intuitive. Review collected by and hosted on G2.com.

Reporting is difficult and/or non-existent. For example, we are unable to export history into our data warehouse. In addition, it is virtually impossible to speak to a person at LiveChat. There are no phone numbers you can call and all assistance is routed through a bot. Trying to get to a person is extremely difficult. Review collected by and hosted on G2.com.

I really like the ability to segment by groups and connect different phone numbers to different groups in LiveChat. It's been very useful for managing our agents who handle different types of requests like financing, VIP/event sales, and regular leads. The option to transfer conversations between groups is also quite helpful. I also appreciate the clean user interface. The initial setup of LiveChat was very easy for our team. Review collected by and hosted on G2.com.

I would love to be able to import our product inventory and allow agents to send 'Product tiles' in chat, or let an AI do the work and suggest vehicles based on user input. Maybe just a rich preview of a URL would be great, or allow agents to input a command such as /vin SOMEVIN to send a vehicle. It's still a bit expensive over 25,000$ a year. Review collected by and hosted on G2.com.

I like using LiveChat for assisting customers, helping them find the right products and answering their questions about inspections and installations for sports, fitness, or play equipment. The platform improves our conversion rates, and the AI assistant effectively manages large volumes of chats. I enjoy the user interface and support provided by LiveChat, and I'm particularly happy about being able to train the AI assistant. Review collected by and hosted on G2.com.

The automatic ticket assignment could be improved. When a customer requests a particular service, the AI assistant should send the request to the correct member of staff, but currently, it does not send emails even when prompted. Review collected by and hosted on G2.com.

I really like LiveChat's widget aesthetic, which projects an air of 'mature solution' to our end-users. The analytics charts are intuitive and present information in ways I wouldn't necessarily have thought of. I also value the ability to monitor users accessing our sites, even when they are not chatting, with geographic info and other details. This monitoring feature has been particularly useful for Sales and Marketing. Review collected by and hosted on G2.com.

I would recommend merging and perfecting a combined solution of Chatbot and LiveChat... I mean, who is ever going to deploy a chat solution without an AI assistant component in these times. Review collected by and hosted on G2.com.

The widget looks good on the website, and the admin interface is overall very nice. I also like that there’s a mobile app, so I can chat with visitors from my phone even when I’m away from my workstation. Review collected by and hosted on G2.com.

The mobile app could be improved, as it’s a bit slow and sometimes I get logged out of my account. It’s not a big issue, but it can be annoying. Review collected by and hosted on G2.com.

I find the AI features in LiveChat really helpful. They assist both our agents and visitors by answering questions with information from our articles and knowledge base. This feature reduces the number of conversations we need to have and effectively answers most commonly asked questions. I also appreciate how LiveChat helps us understand our website visitors better. We can use different greetings to connect with people on specific pages and communicate timely messages. The integration with Google Analytics is also beneficial, giving us a better insight into how people spend time on our website and those who wish to engage further. Review collected by and hosted on G2.com.

I'd love to see the AI features also be able to answer tickets with commonly asked questions. We have a lot of things that people ask over and over, and it would be great if the AI could answer those questions initially before having a real person answer. Another thing is better nonprofit pricing. The prices can be a little expensive, and nonprofits would have a hard time being able to afford that as we do. The only challenge was when they've migrated to different services as they've upgraded. Some of those migrations have been kind of messy and needed a lot of labor from our team. Review collected by and hosted on G2.com.

I like how easy LiveChat is to use, which makes managing customer interactions straightforward. I also appreciate the sound notification for incoming chats, which is really helpful because it ensures I never miss a customer message, even when I'm multitasking. The initial setup of LiveChat was pretty easy and straightforward too. Review collected by and hosted on G2.com.

It would be great to have a pop-up also when they text. I would like high visibility alerts when a new chat comes in. Review collected by and hosted on G2.com.

I love how easy it is to chat with our customers, and the backlog of chats is useful to reference back to. Review collected by and hosted on G2.com.

Honestly, not much! It really does the job for us. No complaints! Review collected by and hosted on G2.com.