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Top 10 LiveChat Alternatives & Competitors

By Text
(755)4.5 out of 5

The Live Chat Software solutions below are the most common alternatives that users and reviewers compare with LiveChat. Live Chat Software is a widely used technology, and many people are seeking easily administered, easy to use software solutions with co-browsing, in-app messaging, and lead development. Other important factors to consider when researching alternatives to LiveChat include phone calls and response time. The best overall LiveChat alternative is Zoho Desk. Other similar apps like LiveChat are Zendesk Support Suite, Freshdesk, Intercom, and Tidio. LiveChat alternatives can be found in Live Chat Software but may also be in Help Desk Software or Conversational Marketing Software.

Best Paid & Free Alternatives to LiveChat

  • Zoho Desk
  • Zendesk Support Suite
  • Freshdesk
Show More

Top 10 Alternatives to LiveChat Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how LiveChat stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Information Technology and Services, and Retail, and find the best product for your business.
    #1

  1. Zoho Desk

    By Zoho
    (6,197)4.4 out of 5

    2. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with LiveChat:

    Reviewers say compared to LiveChat, Zoho Desk is:

    Slower to reach roi
    More expensive
    See all Zoho Desk reviews
    #2

  2. Zendesk Support Suite

    By Zendesk
    (6,149)4.3 out of 5

    3. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with LiveChat:

    Reviewers say compared to LiveChat, Zendesk Support Suite is:

    Slower to reach roi
    More expensive
    See all Zendesk Support Suite reviews
    #3

  3. Freshdesk

    By Freshworks
    (3,499)4.4 out of 5

    4. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with LiveChat:

    Reviewers say compared to LiveChat, Freshdesk is:

    Slower to reach roi
    See all Freshdesk reviews
    #4

  4. Intercom

    By Intercom, Inc.
    (3,324)4.5 out of 5

    5. Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

    Categories in common with LiveChat:

    Reviewers say compared to LiveChat, Intercom is:

    Slower to reach roi
    More expensive
    See all Intercom reviews
    #5

  5. Tidio

    By Tidio
    (1,614)4.7 out of 5

    6. Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

    Categories in common with LiveChat:

    Reviewers say compared to LiveChat, Tidio is:

    Slower to reach roi
    Easier to do business with
    Easier to set up
    See all Tidio reviews
    #6

  6. LiveAgent

    By QualityUnit
    (1,509)4.5 out of 5

    7. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with LiveChat:

    Reviewers say compared to LiveChat, LiveAgent is:

    Easier to do business with
    Better at support
    See all LiveAgent reviews
    #7

  7. Crisp

    By Crisp IM SARL
    (147)4.5 out of 5

    8. Increase Your Conversion and Customer Satisfaction.

    Categories in common with LiveChat:

    Reviewers say compared to LiveChat, Crisp is:

    More expensive
    See all Crisp reviews
    #8

  8. Drift

    By Salesloft
    (1,251)4.4 out of 5

    9. Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

    Categories in common with LiveChat:
    Get a quote

    Reviewers say compared to LiveChat, Drift is:

    Slower to reach roi
    More expensive
    See all Drift reviews
    #9

  9. FreshChat

    By Freshworks
    (492)4.4 out of 5

    10. Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

    Categories in common with LiveChat:

    Reviewers say compared to LiveChat, FreshChat is:

    Slower to reach roi
    More expensive
    See all FreshChat reviews
    #10

  10. Userlike

    By Userlike
    (453)4.4 out of 5

    11. Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

    Categories in common with LiveChat:

    Reviewers say compared to LiveChat, Userlike is:

    Slower to reach roi
    See all Userlike reviews

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