Top 10 Live Chat Software Alternatives & Competitors

Top 10 Alternatives to Live Chat Software Recently Reviewed By G2 Community

#1

ActiveCampaign
By ActiveCampaign
(13,775)4.5 out of 5
ActiveCampaign offers effortless email and marketing automation. Grow your business with AI-powered automations that suggest, personalize, and validate your marketing campaigns. With hundreds of automation triggers and actions, conditional routing, and an AI-powered drag-and-drop builder, you can create deeper automations than the competition, faster.
Categories in common with Live Chat Software:
• Live Chat
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#2

Zoho Desk
By Zoho
(6,193)4.4 out of 5
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories in common with Live Chat Software:
• Live Chat
Try for free
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#3

Zendesk Support Suite
By Zendesk
(6,148)4.3 out of 5
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with Live Chat Software:
• Live Chat
Try for free
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#4

Salesforce Service Cloud
By Salesforce
(5,606)4.4 out of 5
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with Live Chat Software:
• Live Chat
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#5

Freshdesk
By Freshworks
(3,499)4.4 out of 5
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Categories in common with Live Chat Software:
• Live Chat
Try for free
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#6

Intercom
By Intercom, Inc.
(3,322)4.5 out of 5
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
Categories in common with Live Chat Software:
• Live Chat
Try for free
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#7

Birdeye
By Birdeye
(3,135)4.7 out of 5
Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
Categories in common with Live Chat Software:
• Live Chat
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#8

HubSpot Service Hub
By HubSpot
(2,492)4.4 out of 5
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.
Categories in common with Live Chat Software:
• Live Chat
Try for free
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#9

Front
By Front App
(2,245)4.7 out of 5
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Categories in common with Live Chat Software:
• Live Chat
Try for free
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#10

Brevo Marketing Platform
By Brevo
(2,214)4.5 out of 5
Easily manage your marketing campaigns, transactional emails, and SMS messages all in one simple and powerful platform.
Categories in common with Live Chat Software:
• Live Chat
Try for free
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