Listrak Reviews & Product Details - Page 21

I would absolutely recommend Listrak to friends, colleagues, and anyone looking for an ESP. Their platform is robust, yet user friendly, and their flexibility makes them a great partner.

But where they truly shine is account management! Our account manager, Rob, is top notch, always there when we need him and he’s not afraid to get his hands “dirty” when necessary. They put on a first class event (ConneXions) last year in Austin, TX that was educational, informative, and fun. We feel like we have a true partnership with Listrak. Review collected by and hosted on G2.com.

Wish there were a few more filters available within the platform. This is helpful when downloading data for reporting. Review collected by and hosted on G2.com.

The support is very quick to respond and willing to assist with any issues/questions. Having the option for the drag and drop feature when creating an email has been very helpful and easy to use. Review collected by and hosted on G2.com.

Its very hard to navigate throughout the system. Finding reports or transnational messages can be difficult. Review collected by and hosted on G2.com.

Listrak allows us to consolidate all our email tools into one place. Their administration tools for our email list are easy to use and quite powerful. With Listrak, we've been able to expand our list, reach our customers easier and more regularly. Our deliverability has also improved since joining with Listrak.

We also use the auto compaigns that Listrak can generate, making it a snap to send relevant marketing emails to our list without a large team building them. Our small team is therefore better able to keep consistent with their sends, as well as being able to target more effectively. Review collected by and hosted on G2.com.

It is pricey, and the logic for sending emails for the automated campaigns can get complicated. Training is necessary. Fortunately Listrak is very helpful with questions. Review collected by and hosted on G2.com.

Great integration with Shopify - able to segment customers in different groups based on a variety of factors. Reporting is also detailed enough to get good insights into what is working and what is not. Customer service has always been helpful with any questions I have. Review collected by and hosted on G2.com.

You do have to get the hang of how the segmenting feature works - sometimes the verbiage is a little confusing to figure out exactly who you are including/excluding Review collected by and hosted on G2.com.

The customer service and support is really good. Review collected by and hosted on G2.com.

I wish the conversation builder was a little more user friendly and easy to use. Review collected by and hosted on G2.com.

Best in Class Capabilities. Dedication to Email Marketing. We needed to implement industry best practices for our email program. Listrak was the best partner by to help us with this. Review collected by and hosted on G2.com.

Do not dislike anything. Implementation to launch , to post launch all was very seemless. Review collected by and hosted on G2.com.

Customer service, ease of us in the platform, reporting capabilities. Review collected by and hosted on G2.com.

Some things are still a little manual, but they are listening and coming out with new features and updates to some existing features that have lived for awhile. Review collected by and hosted on G2.com.

A single easy to use dashboard, robust reporting capability, attentive detail oriented data driven account rep and timely support. Review collected by and hosted on G2.com.

Better data aggregation needed in some reporting Review collected by and hosted on G2.com.

Our team finds it easy to use. Compared to other programs, it is straight forward and proofing is easy to do. Review collected by and hosted on G2.com.

It's easy to use, but we have dedicated email group with experience. New users with minimal experience may find it challenging until they become more proficient. Review collected by and hosted on G2.com.

I couldn't be more pleased with Listrak. With Listrak, I keep all of my data and e-mail activities in one place. It is the one-stop shop for all marketing activities. Everything from contact acquisition, retention strategies and contact removal is handled efficiently with the Listrak platform. Creating new messages is easy to do with Composer and including recommendation zones is a breeze. The entire support team, including the project managers, integration specialists and account managers, are top notch! I can bounce ideas off of my account manager and usually receive feedback within 24 hours. My account manager also makes suggestions based on rising trends. If you can think of it, odds are Listrak has addressed it. Review collected by and hosted on G2.com.

There are a few optimizations I'd like to see included that could be powerful (A/B testing pop-up content), but there isn't anything I truly dislike. Even after watching training videos for the Listrak Conductor (automation builder), I still find some of the processes abstract and slightly confusing. Review collected by and hosted on G2.com.