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Video Reviews
Excellent Product and Even Better Support Team
275 Listrak Reviews
Overall Review Sentiment for Listrak
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Platform is easy to use and responsive. Easy to get help from account rep and chat feature. Can do add ons and custom work.. Review collected by and hosted on G2.com.
would like the segmentation to be easier to use. Drag and drop with less and/or. Instead just put in what you want and exclude Review collected by and hosted on G2.com.
Ability to kickoff projects under separate sub-accounts/lists. Actionable data dashboards & CRM audiences makes it easier for our teams to monitor & improve daily performance. Sharing audiences with paid channels is a breeze. The customer support is great. Review collected by and hosted on G2.com.
The audience & conversation builders need a bit more work. Review collected by and hosted on G2.com.
Robust platform with many options that other ESP's do not include. Also, the daily support from the account management team is very helpful and it is nice that we always feel supported with new launches and/or issues. Review collected by and hosted on G2.com.
The onboarding process was more difficult than expected, mostly because of limited resources on our end, but also because it took longer than expected to get up and running in general. Review collected by and hosted on G2.com.
They are knowledgable and very responsive. If there are questions and concerns, they are timely in their responses and putting it into action. Review collected by and hosted on G2.com.
How to PDF guides with certain tasks after training calls, therefore not relying on the Q&A and support. Review collected by and hosted on G2.com.
Listrak helped us take our marketing email performance to the next level. Our account management has always been top notch, with proactive recommendations and assistance for continual improvement. Review collected by and hosted on G2.com.
Because of our SKU system, we have never been able to figure out a workaround for utilizing Listrak's product recommendations tool. Review collected by and hosted on G2.com.
Like that Listrak is a one stop shop for Emails, SMS and CRM all in one platform & that makes it easy to manage resources and execution. The team is also very collaborative and can be a great partner to drive growth for your business.
Also like that you are able to integrate Email & SMS strategy under one solution. Especially when it comes to flows, it helps split your messaging based on channel affinity and track customer behavior across channels under one solution. Review collected by and hosted on G2.com.
Nothing significantly major to point out here. But feel SMS solution is a bit new and has room for more advanced functionalities. While we are able to leverage SMS solution under one platform, analytics section can be slightly more manual and need you to toggle between 2 dashboards. Also would love to see some more advanced data insights specific to SMS channel Review collected by and hosted on G2.com.
The team of professionals assigned to your account that truly get to know your business and make ongoing recommendations for success. Review collected by and hosted on G2.com.
The turnaround time for development work is slower than I'd like. Review collected by and hosted on G2.com.
I would absolutely recommend Listrak to friends, colleagues, and anyone looking for an ESP. Their platform is robust, yet user friendly, and their flexibility makes them a great partner.
But where they truly shine is account management! Our account manager, Rob, is top notch, always there when we need him and he’s not afraid to get his hands “dirty” when necessary. They put on a first class event (ConneXions) last year in Austin, TX that was educational, informative, and fun. We feel like we have a true partnership with Listrak. Review collected by and hosted on G2.com.
Wish there were a few more filters available within the platform. This is helpful when downloading data for reporting. Review collected by and hosted on G2.com.
