ListenFirst Reviews & Product Details

Being able to bulk tag posts so I can measure campaigns easily against benchmarks! This is something I asked ListenFirst to improve and they did! Review collected by and hosted on G2.com.

The ONLY thing is that it doesn't have TikTok impressions and the Word Cloud only includes Twitter topics. Other than that, things are going great! Review collected by and hosted on G2.com.

Very user-friendly. Meeting with our reps each month is extremely helpful. They're great at updating us on new features and answering any questions that might pop up. Review collected by and hosted on G2.com.

I would like to be trained to pull some of the social reports on my own so I don't depend on our reps as much. We actually have plans to go over this in the coming weeks. Review collected by and hosted on G2.com.

ListenFirst has been a game-changer for us. It's very comprehensive and versatile. Through the platform, we've been able to uncover valuable brand lift for our partners, scout for prospects, monitor our competitors and monitor our own organic and branded campaign performance. Review collected by and hosted on G2.com.

It can be a little overwhelming at first to understand all of the features and where to go for what. Review collected by and hosted on G2.com.

ListenFirst is always super responsive and communicative in working with our social reporting requests.

The reports are detailed and their capabilities are extensive! Review collected by and hosted on G2.com.

I haven't experienced anything that I've disliked. Review collected by and hosted on G2.com.

My favorite thing about Listen Frist is how easy it is to use, I also like that the application features different ways to access valuable data! Review collected by and hosted on G2.com.

I don't have any dislikes about the app, it used to work a little slow but now it's so easy to access data quickly! Review collected by and hosted on G2.com.

A unique KPI is response rate vs. engagement rate. I like knowing that we can have an idea of how our content is engaging with our audiences and competitors on an even platform. Review collected by and hosted on G2.com.

Though it has improved, it is still a bit on the slower end to load data and other fields. The UI has also improved but is not as friendly as competitors such as Sprout Social. Review collected by and hosted on G2.com.

What is most helpful are the easy to read menus and the helpful parts are the ability to log in quickly. Review collected by and hosted on G2.com.

The time it takes for the page to load completely Review collected by and hosted on G2.com.

ListenFirst's content tabs and filters help my team see the most comprehensive view of our social performance. Review collected by and hosted on G2.com.

ListenFirst's platform is very detailed, though often difficult to learn. The platform could be slightly more user intuitive. Review collected by and hosted on G2.com.

Client support is helpful in troubleshooting any questions or issues we may have. The platform is easy to navigate and has a lot of useful social data accompanied by strong visuals. Review collected by and hosted on G2.com.

Sentiment analysis feature is a bit limited compared to other social analytics tools that we use. Review collected by and hosted on G2.com.

The team at ListenFirst is unparalleled - they work seamlessly as an extension of our own internal team. The tool allows us quick access to answering both immediate questions daily and more extensive requests we receive from several groups, including marketing and content development. Review collected by and hosted on G2.com.

We are looking forward to several product updates this year, such as custom dashboards that will allow us to grant managed access to other members within our organization. Right now our biggest challenge is getting as many people on the platform as we can, at scale, and in a way that they can easily digest information. Review collected by and hosted on G2.com.