Maribel C.
MC
Maribel C.
Outreach Manager
Mid-Market (51-1000 emp.)
"ChildcareCRM All Summer 2022"
5/5
What do you like best about LineLeader by ChildcareCRM?

Communications logs and tour calendar snapshots and reminder emails Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

That I forget to log in sometimes and if the information is not inputted by users we don't know what happened with a particular family. Review collected by and hosted on G2.com.

Response from Mollie Phelps of LineLeader by ChildcareCRM

Hi Maribel, Thank you so much for taking the time to review your experience with ChildcareCRM. We're so happy that you enjoy the calendar snapshots and reminder email features to help keep your day to day on track! Our team is always working hard to make sure that our users have a great experience using ChildcareCRM, so we're so happy to know that's happening for you.

Verified User in Education Management
AE
Verified User in Education Management
Enterprise (> 1000 emp.)
"Useful but Confusing"
4/5
What do you like best about LineLeader by ChildcareCRM?

I like that I can see all of my leads and waitlist interested families. I can even print out reports organized by age group, which helps tremendously. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

Tasks get confusing without alternative actions that can be used. Review collected by and hosted on G2.com.

Response from Mollie Phelps of LineLeader by ChildcareCRM

Thank you for leaving us your feedback & review. We're so glad that ChildcareCRM has been able to help with organizing your leads & waitlist! Your feedback is very important to us and we always want you to have a positive experience, if we can help clarify anything at all, please don't hesitate to reach out Customer Success or via chat.

TB
Tama B.
Community Director
Mid-Market (51-1000 emp.)
"Nothing Slips Through the Cracks!"
4.5/5
What do you like best about LineLeader by ChildcareCRM?

I love their tracking system and automated features that helps you stay in contact with potential leads. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

Handling of graphics and attachments is a bit clunky. Doable, but clunky. Review collected by and hosted on G2.com.

Response from Mollie Phelps of LineLeader by ChildcareCRM

Tama,

Thank you very much for such a great review! We’re so glad that ChildcareCRM has helped you communicate, track, and enroll more leads. We’re always working on updates, so your feedback is very important, and we’ll be sharing with the development team.

Committed to your success,

The ChildcareCRM Team

VR
Vicky R.
Program Director
Small-Business (50 or fewer emp.)
"We've had a really good experience with CRM Legacy."
4.5/5
What do you like best about LineLeader by ChildcareCRM?

I like the fact that we can filter by age. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

I dislike that we can only filter by one category. Review collected by and hosted on G2.com.

Response from Mollie Phelps of LineLeader by ChildcareCRM

Vicky,

Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you enjoyed CRM Legacy. Your satisfaction is our priority and we’re sharing your feedback about the filters with the development team. Thank you again for your feedback.

Committed to your success,

The ChildcareCRM Team

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"It keeps all of my information organized!"
3.5/5
What do you like best about LineLeader by ChildcareCRM?

That CRM notifies me right away regarding a new family inquiry and I am able to contact the family as needed and it keeps all of that pertinent information. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

The emails that automatically send out even if you do not connect with a family. It is an auto robo email. Review collected by and hosted on G2.com.

Response from Mollie Phelps of LineLeader by ChildcareCRM

Than you so much for such a positive review! We're so happy that ChildcareCRM has helped you to keep things organized and understand any lost opportunities. It sounds like our workflow automation emails may be going out to families you haven't connected with. Good news! You're able to turn these off. Your Customer Success Advocate would be happy to remove or change them for you. Just let us know how we can help.

See how LineLeader by ChildcareCRM improved
AP
Alex P.
Director/Centre Manager
Small-Business (50 or fewer emp.)
"Amazing, organised and thorough!"
5/5
What do you like best about LineLeader by ChildcareCRM?

Being able to manage all of our enquiries, engaged families, tours and waitlist in one place means that our operations are a breeze to keep track of and ensure that all families are catered for. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

Not knowing which operations generate automatic tasks, this often results in doubling up on tasks when manually creating one. Review collected by and hosted on G2.com.

Response from Mollie Phelps of LineLeader by ChildcareCRM

Alex,

We can’t thank you enough for the kind words about ChildcareCRM. Your review means a lot to us and lets us know we’re on the right track! Thank you for the feedback as well, our developers are always looking for ways to improved and this is very useful. Please know that if you ever have any questions, you can always reach out to our fantastic customer support team. We love to help!

Verified User in Education Management
UE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Childcare CRM"
5/5
What do you like best about LineLeader by ChildcareCRM?

I love the aspect that I can review my whole day in CRM, all the tasks I need to complete and keep myself up to date. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

I would love to be able to personalize my daily schedule as well as the dashboard. Review collected by and hosted on G2.com.

Response from Mollie Phelps of LineLeader by ChildcareCRM

Thank you for such a fantastic review! We’re so glad that ChildcareCRM has helped you stay onto of things and keep track of what you need from parents. This kind of feedback makes our day ☺️

Committed to your success,

The ChildcareCRM Team

RH
Rose H.
Enrollment Coordinator
Mid-Market (51-1000 emp.)
"CRM organizes tasks making tasks easy to find and review"
4.5/5
What do you like best about LineLeader by ChildcareCRM?

The reminders and everything being so accessible Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

Bug fixes when generating reports, getting booted out, I wish you could select forms from your computer Review collected by and hosted on G2.com.

Response from Mollie Phelps of LineLeader by ChildcareCRM

Hi Rose,

Thank you very much for the great review! We work really hard to offer a product that helps make your day to day easier and more organized. Our development team is always hard at work making updates, fixing bugs, and improving the overall experience of the product. We take your feedback very seriously and will work to implement it into future updates.

Committed to your success,

The ChildcareCRM Team

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Childcare CRM Great for Small Business"
4.5/5
What do you like best about LineLeader by ChildcareCRM?

Easy to use. Respsonsive customer service. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

The texts that are sent through the system are not unique to each business. Review collected by and hosted on G2.com.

Response from Mollie Phelps of LineLeader by ChildcareCRM

Thank you so much for such a fantastic review! We're so happy that ChildcareCRM has helped you keep track of your tasks and save time with automation! Our Customer Success Advocates would love to help personalize texts for you. Please let us know how we can help.

See how LineLeader by ChildcareCRM improved
Verified User in Education Management
UE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"CRM is User Friendly"
5/5
What do you like best about LineLeader by ChildcareCRM?

I like that it has the capability of setting new tasks and reminders Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

I dislike that there are not more options of keeping families engaged with emails or interesting articles Review collected by and hosted on G2.com.

Response from Mollie Phelps of LineLeader by ChildcareCRM

Thank you for taking the time to leave such an awesome review! We're so happy that features like reporting have helped you. We really like the idea of sharing more industry related articles and we're going to work to implement that via our Facebook group. Thank you for the feedback!