Verified User in Education Management
UE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"Feedback"
2.5/5
What do you like best about LineLeader by ChildcareCRM?

Getting the notifications and having the system send automated emails to parents, etc. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

visually don't care for the layout. I like to see everything I need to accomplish for a family and not get only one notification and then another pops up but if it is missed then it goes to the past due. Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM
Edit edit

Thank you for sharing your feedback with us. We're glad to hear that you find the notifications and automated emails helpful. We appreciate your input about the layout and are happy to share that we have recently made some updates to our task dashboard because of valuable feedback like yours!

Verified User in Education Management
UE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"Marketing & Customer Relations Manager"
5/5
What do you like best about LineLeader by ChildcareCRM?

Selene is always able to find a solution to my issue and nothing is ever too much trouble.

LineLeader can provide me with extra support, working in the space alone with many new service opening is challenging and I can be time-poor with some items - such as setting up tour times - which take extra care. Selene and the Team have offered to help with this to relieve some of that pressure which was fantastic. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

Since Selene and the team have taken on a little extra support wise, I have not had any trouble. Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM
Edit edit

Thank you for sharing your positive experience with Selene and our team! We are dedicated to providing excellent support and are delighted to hear that it has been beneficial for you.

LT
Laura T.
Mid-Market (51-1000 emp.)
"Line Leader CRM overview and onboarding"
3.5/5
What do you like best about LineLeader by ChildcareCRM?

Tailored to the ECE sales and onboarding process Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

User interface is a little clunky. Automated emails and texts that go out feel like a bot Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM
Edit edit

We appreciate your feedback about the user interface and automated emails/texts. We are constantly working to improve the user experience and make the communication feel more personalized.

Sidney B.
SB
Sidney B.
Mid-Market (51-1000 emp.)
"CRM is user friendly + provided a seamless transition into my new role as an admissions coordinator."
5/5
What do you like best about LineLeader by ChildcareCRM?

LineLeader is clear about what steps to use at what time and every aspect of the sight is easy to navigate. The reports are also extremely helpful to see progress! Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

My only qualm with CRM is that sometimes families do not receive any tasks if it is a transferred family. I believe this would be the only thing I would change. Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM
Edit edit

Thank you for your positive feedback! We're glad to hear that LineLeader has been clear and easy to navigate, and that the reports have been helpful for tracking progress. We apologize for any inconvenience with transferred families not receiving tasks and will look into this issue. We appreciate your input and are grateful for your support of LineLeader.

Verified User in Education Management
UE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"CRM system for 16+ childcare centres"
5/5
What do you like best about LineLeader by ChildcareCRM?

User friendly, concise reporting, multitude of options, great support from company. We use this all day every day, so have very frequent use of the system and overall find it very easy to implement and changes. We have also found the system to integrate easyt to all other platforms we use. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

Sometimes there are glitches in statuses adjusting, however Selene has been an expectinal support when we have issues arise. Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM
Edit edit

Thank you for taking the time to leave us a review! We're very glad to hear that you have been enjoying the reporting capabilities and the ability to manage family records in LineLeader by ChildcareCRM. We're also thrilled that you have enjoyed working with Selene and find her to be a helpful resource for you! We will pass along your feedback to her and the rest of our team as we continue to work towards providing the #1 childcare software for all our users (:

Leslie W.
LW
Leslie W.
Director
Small-Business (50 or fewer emp.)
"Fantastic Customer Service and Support"
4.5/5
What do you like best about LineLeader by ChildcareCRM?

The process of onboarding has been supported and easy to do! Staff are friendly and warm! Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

Have not found an issue! We have been able to work through issues. Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM
Edit edit

We're thrilled to hear that you found our onboarding process to be supportive and easy, Leslie! Our team takes pride in providing friendly and warm support to all our customers.

SA
Simone A.
Mid-Market (51-1000 emp.)
"Growth & Business Strategy Manager"
2.5/5
What do you like best about LineLeader by ChildcareCRM?

Improved our email marketing significantly through better segmentation and design. Selene is also a massive support. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

Really need key items (live reporting, tour reporting) to be delivered when promised, this will improve our satisfaction immensly Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM
Edit edit

Thank you for taking the time to leave us your feedback, Simone. We're glad to see that Selene has been a helpful resource for you! But we're sorry to see that you're not fully satisfied with the system. We greatly value your feedback about the reporting functionality and will share this input with our Product & Engineering teams.

NC
Natalie C.
Mid-Market (51-1000 emp.)
"Cultural Happiness"
5/5
What do you like best about LineLeader by ChildcareCRM?

It has provided a time saving platform and effective communication with our families. It has also digitized our enrollment process that gives our busy parents the access to complete paperwork at their convenience. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

The downside of this platform is duplication. It gains up before you know it. However, it can be audited and updated. Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM
Edit edit

Thank you for taking the time to leave us your feedback, Natalie! We're so glad that you're finding LineLeader to be a valuable resource for your organization!

If you would like to chat through best practices for reducing duplicates or general database health - we would be more than happy to schedule a call with you (or your team) to do so. Please feel free to email info@lineleader.com if you'd like to meet with a Customer Success Representative (:

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Even with the kinks the platform is worth it"
3/5
What do you like best about LineLeader by ChildcareCRM?

It is overall easy to navigate and utilize. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

*Have had a great deal of difficulty with parents being able to pay invoices on line.

*App stop working and having to delete and reinstall several time

*Employees being locked out of account and not being able to reset with out technical support assistance Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM
Edit edit

Thank you for your feedback. We're pleased to hear that LineLeader has made communication with parents easier for you. We apologize for any challenges you've encountered with the platform. We are actively working to address these issues and would love to hear more about your experience at info@lineleader.com

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"It's functional, sometimes, but not fancy or intuitive"
3/5
What do you like best about LineLeader by ChildcareCRM?

We are able to customize a lot of entries from our inquiries Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

The email platform is very basic and clunky,

Support is often not helpful when there are glitches in the system

The program is not very intuitive to use when trying to navigate Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM
Edit edit

We appreciate your feedback and understand your concerns. We are constantly working to improve our platform and make it more user-friendly. Your input will be taken into consideration as we continue to enhance our system.

If you'd like to provide more feedback - we would love to hear it! Please email info@lineleader.com