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EB

Erin B.

Marketing Director

Mid-Market (51-1000 emp.)

12/5/2024

"Reliable and helpful employees!"

5/5

What do you like best about LineLeader by ChildcareCRM?

It is very user friendly and the LineLeader team is very helpful and quickly answer questions. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

Nothing! LineLeader has made a big difference for our communciation! Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM

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Thank you for your positive feedback! We're glad to hear that LineLeader is helping to improve communication for your directors and new families. Our team is dedicated to providing quick and helpful support.

AE

Verified User in Education Management

Small-Business (50 or fewer emp.)

11/15/2022

"LineLeader"

5/5

What do you like best about LineLeader by ChildcareCRM?

Everything is right there for me. I do enrollment and recruiting for 5 centers. Everything I need to contact families to teachers is all in one spot. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

Nothing at this time. I feel it is a great tool. Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM

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Thank you for your feedback! We're glad to hear this has also helped with staff recruitment!

AE

Verified User in Education Management

Small-Business (50 or fewer emp.)

11/18/2024

"I have found that using line leader is very helpful in my everyday use."

4.5/5

What do you like best about LineLeader by ChildcareCRM?

What I like best about the LineLeader by Childcare CRM is how it helps keep track of engagments with reminders of tasks to be completed. I also like the fact it keeps everyone on the same page with updates. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

There is anything I dislike about LineLeader by ChidcareCRM. Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM

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It's great to hear that LineLeader by ChildcareCRM has helped you stay connected with families and keep track of tasks. We appreciate your positive review!

UE

Verified User in Education Management

Mid-Market (51-1000 emp.)

5/8/2024

"The CRM system helps us stay organized and grow enrollment"

4.5/5

What do you like best about LineLeader by ChildcareCRM?

Prior to using Childcare CRM, our enrollment systems and processes were unorganized and reactionary. This system helped us create workflows to streamline our enrollment process and to create accountability among our team. Now, we are confident that there are no missed opportunities when it comes to families inquiring about care at our centers. We also hear positive feedback from our families regarding the timliness and organization of our follow ups. They often compliment us on our communication and we owe much of our ability to do so to Childcare CRM. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

The stystem sometimes has quirks and glitches. After using the system for 10 years plus, I am familiar with the work arounds, but some of our newer employees have a hard time with this. We are still using the old format CRM, as the new format was too large of a change and we did not want to retrain our entire team. Review collected by and hosted on G2.com.

What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?

As previously stated, I love the automation features that helps us create continuity for our enrollment process. Also, since we have a fairly large team, it allows us to have visibility into each other's actions without having to call or email for updates. It allows multiple users to communicate with families and helps us work as a team. It also creates accountability and oversight, so we know that tasks and follow ups are not being forgotten or put off. Review collected by and hosted on G2.com.

Response from Alexia Platenburg of LineLeader by ChildcareCRM

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Thank you for taking the time to leave us a review! We are happy to hear you and your parents have been enjoying the automation feature. Two-way communication with parents is critical and beneficial to centers looking to elevate the parent experience and streamline communications. Your feedback is valuable to our ongoing development and I will pass it along to our product team as we continue to work towards providing the #1 childcare software for all our users (:

Thank you for being a loyal LineLeader customer!<3

NM

Nicolas M.

Enterprise (> 1000 emp.)

5/16/2024

"My experience with CRM has been short, yet extremely insightful and a powerful resource."

4.5/5

What do you like best about LineLeader by ChildcareCRM?

What is most helpful to me is our CRM representative, Adrienne Strong, who has been the most helpful in navigating our CRM tool. Any question or concerns are quickly and thuroughly adressed which is a crucial contributor to our organizations success. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

I think the only downside I will share is the wait time when submitting tickets to the software support staff. Some tickets take quite long with little to no update on the progress. Review collected by and hosted on G2.com.

Response from Alexia Platenburg of LineLeader by ChildcareCRM

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Nicolas, thank you for your feedback! Adrienne is a rockstar and I will make sure she knows you think so as well. Customer service a crucial element to our ability to serve our childcare leaders and ensuring their success. We are pleased to hear our CRM is helping you to better connect with potential families.

I will make sure our support team is aware of your concerns around ticket turn times. Thank you for being a LineLeader customer!

TB

Tiffany B.

Director

Small-Business (50 or fewer emp.)

9/10/2024

"Confusing"

2.5/5

What do you like best about LineLeader by ChildcareCRM?

I like that you can message parents and communicate through it. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

It is confusing at times and does not link up with our other center. Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM

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Thank you for sharing your feedback. We're glad to hear that you appreciate the messaging feature for communicating with parents. We apologize for any confusion you've experienced and understand the importance of seamless integration with other centers. We'd love to help you improve the connection between your locations. If you'd like to explore this with us, please email info@lineleader.com

AE

Verified User in Education Management

Small-Business (50 or fewer emp.)

7/11/2024

"Game Changer for Lead Managament!"

4.5/5

What do you like best about LineLeader by ChildcareCRM?

I loved my onboarding process with LineLeader! The weekly check-in meetings were so helpful. I never felt abandoned in the onboarding process, nor was I ever overwhelemed. We tried out another lead management system and the onboarding process was almost completely self-directed which was not helpful for me. I also love the automations (text messages, e-mails, tour reminders, etc.) that LineLeader offers! Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

I have yet to discover something that I dislike about LineLeader! Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM

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Thank you for sharing your positive experience with LineLeader's automations and the impact it has had on your enrollment. We're committed to helping childcare centers improve communication with potential leads and ultimately increase enrollment.

AP

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

5/8/2024

"Data-driven pipeline management that's very user-friendly!"

5/5

What do you like best about LineLeader by ChildcareCRM?

LineLeader is easy to use and learn, but there's so much depth to the product that I'm always discovering different ways to use it more efficiently and effectively. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

There are a lot of functions, so it can be difficult to truly become an expert. There are also small things I would change, like being able to give a name to each of your email attachments, instead of having them listed by only the file name. Review collected by and hosted on G2.com.

Response from Alexia Platenburg of LineLeader by ChildcareCRM

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Thank you for leaving us a review! We work to offer a robust solution that can support our childcare champions. As we continue to work towards providing the #1 childcare software for all our users, your feedback is invaluable. We invite you to attend our bi-weekly complimentary trainings to learn more about all the features we offer and you can become a LL expert in no time.

AC

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

4/10/2024

"Great system to stay in touch with families that are interested in daycare location"

4/5

What do you like best about LineLeader by ChildcareCRM?

I think the system is helpful for the interest we get at our daycare. We have a large amount of families that show their interested and to keep track of who called, time they called, and when they are looking to start helps with keeping track. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

I have connected with customer services about forms that needed to be updated and when they informed me it was changed nothing was updated. Review collected by and hosted on G2.com.

What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?

Solving having people on the waitlist and the multiple lists we would need of parents contacting us for childcare. Before we use to use an excel sheet and it was difficult to have all the infomartion that CRM has and the notes we can input and the families we can sort into different categories. Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM

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We're glad to hear that LineLeader by ChildcareCRM is helping you keep track of interested families and their information. We understand the importance of staying organized and we're here to support you in any way we can.

UP

Verified User in Program Development

Enterprise (> 1000 emp.)

4/2/2024

"Quick & Effective Customer Service"

3.5/5

What do you like best about LineLeader by ChildcareCRM?

The customer support is amazing and they respond really quick especially in this time of creating a new CRM program. At each turn they are there to support and offer solutions to help build my perfect CRM system. Review collected by and hosted on G2.com.

What do you dislike about LineLeader by ChildcareCRM?

I wish the site was more easy to edit for the developers to help make the process more streamlined. While they do provide adjustments to my CRM and are working with me; I do think they should update and provide more options to expand into different types of CRM programming. Review collected by and hosted on G2.com.

Response from Sierra Rossing of LineLeader by ChildcareCRM

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We're thrilled to hear that you've had an amazing experience with our customer support team! We strive to provide quick and effective assistance to all our customers, especially during the implementation of a new CRM program.