LimeChat Pros and Cons

- Bot Flow - Handles 80% of queries itself, reducing engagement time and improve customer experience.

- Omnichannel Helpdesk to manage tickets across WhatsApp, Instagram, Facebook, and Email

- Tools like Canned Reponses which allows saving most commonly asked Q/As or product queries

-Message templates for quickly sending messages to all contacts

-Analytics dashboard that allows you to see all the details of your campaigns, tickets, agents ineraction time to resolve tickets, categorizing ticket types/query types all in one place

- 2-way Retention Campaigns on WhatsApp, that can 3x the conversion of abandoned checkouts, reorder, upsell, customer win-back campaign etc

- Pre-Purchase, Post-Purchase workflows

- Click to Whatsapp ad flow support

- On-boarding team | Limechat is excellent. The transition and on-boarding, training etc went so smooth and especially Ananya was excellent in helping our team get the knack of using the tool for day-to-day operations. Review collected by and hosted on G2.com.

While Limechat is excellent for Shopify users, I feel Woocomemrce have limited functionalities. Conversion rates are not captured. You can only see the number of users who wetn till shop now button, Whether its success sale or abandon cart - its not captured like shopify.

The direct-to click associated orders from customer chat window feature - This is only for shopify

Integration with woocommerce and plugins could be improved. the features offered for shopify users 'd be there for woocommerce as well.

Analytics tracking of conversions of campaigns not available for woocommerce Review collected by and hosted on G2.com.

LimeChat has an active user community, and resources are available for help and assistance, including documentation, forums, and online discussions. It is easy to use and it has various options to interact, It is the Fastest way to approach a customer and it can be integrated into various tools as well. It is very friendly to use, unlike other tools. By using this tool we can give 100% customer support. I frequently use this tool to address the concern. Review collected by and hosted on G2.com.

As a beginner, it takes time and practice to know about the tool. It is not easy to implement. Review collected by and hosted on G2.com.

Limechat makes it simple for us to build a bot to automate responses on our IG account to comments on our posts and ads. The team behind it are superb, responsive and super quick to implement suggestions. Review collected by and hosted on G2.com.

Because it's such a new company some processes are not yet fully polished, but I'm sure this will come with time. They've improved significantly in the small time we've been working with them. Review collected by and hosted on G2.com.

They have good support and our current POC Akash is very dedicated and helps with all queries raised by our team. The UI is improving continuously and are adding new features to simplify the process. Review collected by and hosted on G2.com.

As it is new, there are a lot of missing features in the tool compared to others. the major missing features are:

1. Analytics tracking of conversions of campaigns apart from the abandoned carts.

2. the template creation in the tool, have to be created on the Gupshup platform. Review collected by and hosted on G2.com.

1. Bot flow- Robust system design by team which handles almost 80% queries itself, reducing TAT, engagement time and improving customer experience.

2. Product finder- Effective way to recommend product solutions to new leads based on their interest. Combined with experienced telesales staff, we are able to generate a decent revenue line for our business

3. CRM- Agent to customer dashboard is very convenient to use

4. Agility- Limechat team hustles like our own and fights hard to deliver on change requests. Review collected by and hosted on G2.com.

Integrations- The tool doesnt have native integrations with third party flow automators such as zapier, salesforce, integromat, and so on

DIY box- Changes in existing journey have to flow through the LC team. Ideally, we should we be able to change trivial items ourselves Review collected by and hosted on G2.com.

The ease of interaction with the LC team, whenever required. There are hungry for feedback and always ready to work on. Review collected by and hosted on G2.com.

Reporting part could have been better. A live dashboard is highly recommended. Review collected by and hosted on G2.com.

The analytics feature along with the campaigns Review collected by and hosted on G2.com.

The bot training is a blind spot. Need to be more robust Review collected by and hosted on G2.com.

After we integrated Lime Chat, we experienced a transformation in customer support with bot integration, which came with the easy and helpful guidance of initiation and execution of the bot.

The sales experienced a steep hike of 70% and WhatsApp template approvals were made easy.

The services provided by the supportive and helpful LimeChat team made working with

LimeChat easier and fun. Review collected by and hosted on G2.com.

Nothing as such, Everything is fine just the monthly pricing is a bit high but the features are worth it. Review collected by and hosted on G2.com.

The Data provided for analysis & showing current report. Review collected by and hosted on G2.com.

More details can be shared over Dashboard Review collected by and hosted on G2.com.

A proactive POC, Kshitij Seth has helped us with appropriate solutions and timely implementation of tasks. He also puts effort into making sure our issues are resolved satisfactorily. Review collected by and hosted on G2.com.

For WhatsApp broadcasting, we have been facing issues. I would highly recommend moving away from CSV uploading of users to a better, more straightforward method to add user data. There are high failure rates while sending WhatsApp messages. Also, we can have a better communication platform with the POC, such as Google chat or a Whatsapp group, for a quicker turnaround. Review collected by and hosted on G2.com.