Best Software for 2025 is now live!
View the Winners
LimeChat
Editedit
LimeChat
By Limechat
Show rating breakdown
4.6 out of 5 stars
See all 30 LimeChat reviews
Save to My Lists
Claimed
Claimed
This profile has been claimed by LimeChat, but it has limited features.
Do you work at LimeChat? Upgrade your plan to update branding and connect with profile visitors!

Top Rated LimeChat Alternatives

Customerly
(35)
4.4 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Freshdesk
(3,501)
4.4 out of 5
Zoho Desk
(6,200)
4.4 out of 5
See all LimeChat Alternatives

LimeChat Reviews & Product Details - Page 2

Editadmin

LimeChat Overview

Editedit
What is LimeChat?

LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Science, Planet54, BlueTokai, Sometime By Asian Designers, Juicy Chemistry, it helps brands automate and personalize conversations throughout the buying journey, across all channels. Whether you are looking to reduce customer acquisition costs, increase sales, boost retention, or automate customer support, LimeChat’s product suite helps you with all of these and much more. LimeChat’s marquee products include a Human-Level Chatbot, WhatsApp Conversational Marketing, Omnichannel Helpdesk, and Click-to-Messenger ads. How does it differentiate from the competition? — While all other bots are generalized automation solutions that dilute their efficacy, LimeChat is exclusively built for eCommerce brands, thus delivering stellar results. 10X faster in the implementation Delivers 70% Automation & 10% conversions on chat — 2-way WhatsApp marketing campaigns, powered by AI conversations — Brands can reply instantly to customers who respond to the campaigns and keep them engaged with human-level AI — One single platform to control everything — conversations from all channels (FB Messenger, Instagram DM and comments, WhatsApp, Live Chat, Email), bot, campaigns, agent performance, and analytics

LimeChat Details
Discussions
LimeChat Community
Languages Supported
English
Show LessShow More
Product Description

LimeChat is India's first level-3 AI chatbot company, founded by IIT Delhi alumni and backed by Titan Capital VC. Our focus on e-commerce internet-first brands allows us to increase online sales conversions, and reduce customer support cost by 50%. Our smart chatbot offers personalized and contextual conversational experiences to customers wherever they are in the buyer’s journey. With integrations across CRM software, store management platform, payments network, and logistics platforms, we take great care of customer interactions for our clients.

Seller Details
Seller
Limechat
Year Founded
2020
HQ Location
Bengaluru, IN
Twitter
@LimeChatAI
309 Twitter followers
LinkedIn® Page
www.linkedin.com
69 employees on LinkedIn®
Nikhil G.
NG
Overview Provided by:
Nikhil Gupta

Recent LimeChat Reviews

P Kalai S.
PS
P Kalai S.Small-Business (50 or fewer emp.)
4.5 out of 5
"Fastest way to resolve customer query"
LimeChat has an active user community, and resources are available for help and assistance, including documentation, forums, and online discussions...
Read more
Matthew S.
MS
Matthew S.Small-Business (50 or fewer emp.)
4.5 out of 5
"Really good tech but even better team behind it!"
Limechat makes it simple for us to build a bot to automate responses on our IG account to comments on our posts and ads. The team behind it are sup...
Read more
RENJI R.
RR
RENJI R.Small-Business (50 or fewer emp.)
4.5 out of 5
"An easy-to-use tool for seamless WhatsApp lead optimization and interactive bot-flow"
- Bot Flow - Handles 80% of queries itself, reducing engagement time and improve customer experience. - Omnichannel Helpdesk to manage tickets...
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

LimeChat Media

LimeChat Demo - Manage customer conversations across channels
Centralize all customer conversations from all channels on one dashboard — Instagram & FB DMs, Insta & FB Comments, Twitter mentions and DMs, WhatsApp, Live Chat, Email
LimeChat Demo - Get 360° view of customer data
Deliver omnichannel personalised experiences with a 360-degree view of customer journey, order history and past interactions.
LimeChat Demo - Get detailed analtics of all support tickets
Quick overview of all support tickets, support team's metrics (FRT and Resolution time), track support team's actions in real-time, and in-depth insights into automated conversations
LimeChat Demo - Automate 70% of support queries with Level 3 conversational AI
Level 3 AI-powered bot resolves post-purchase queries faster than a human agent as well as understands context and instantly replies to miscellaneous queries
LimeChat Demo - An end-to-end WhatsApp solution for businesses
Power the customer buying journey; guide, sell and complete purchase on WhatsApp and and 3X your conversions
Answer a few questions to help the LimeChat community
Have you used LimeChat before?
Yes

30 LimeChat Reviews

4.6 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
30 LimeChat Reviews
4.6 out of 5
  • Sort By:
    G2 Sort
30 LimeChat Reviews
4.6 out of 5
  • Sort By:
    G2 Sort

LimeChat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for LimeChatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Raja P.
RP
Sr Retention Marketer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LimeChat?

I really liked the pro active action on escalations. Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

The dashboard was a bit slow when I used it. Review collected by and hosted on G2.com.

What problems is LimeChat solving and how is that benefiting you?

Helped us in broadcasting the messages. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Ashish T.
AT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LimeChat?

Csutomer Ticket management, Chatbot feature, WhatsApp campaign management Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

None - The team was very supportive during any gaps Review collected by and hosted on G2.com.

What problems is LimeChat solving and how is that benefiting you?

1. Ease of managing customer tickets and raising the cases

2. Chatbot feature for general transactional queries

3. Whatsapp Transactional/marketing campaign creations Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Annie S.
AS
Digital Marketing Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LimeChat?

LimeChat truly helped Conatural to have a seamless customer experience with one window ticketing solution for all our social media platforms and lessen TAT. The AI-powered bot is really efficient and easy to manage that uplifted our sales. The team is superbly active & responsive. Integrations & setups were quick and simple throughout. We managed to get the real-time, detailed insights and reporting of CSRs. Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

LimeChat doesn't support outlook emails which is quite a hurdle Review collected by and hosted on G2.com.

What problems is LimeChat solving and how is that benefiting you?

One window platform to manage all queries and an AI-powered bot to improve the customer journey. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Rachna R.
RR
Growth Marketing Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LimeChat?

The Limechat team has always been very responsive and helpful, specially Sridhar,he goes out of his way to ensure your issues are resolved. Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

We are facing few issues due to the diversity of the products, hence trying to figure out a better flow on the chat. Review collected by and hosted on G2.com.

What problems is LimeChat solving and how is that benefiting you?

- We are able to connect with our customers much faster

- COD orders are getting confirmed online, reducing the need to call everyone Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Kandarp P.
KP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LimeChat?

Limechat offers great amount of flexibility and intuitive user experience for customers to self learn and begin using the features. Thru have the best team, period. Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

Nothing really, I think they evolve every week and month. Review collected by and hosted on G2.com.

What problems is LimeChat solving and how is that benefiting you?

The ease of managing tickets, chat history, order history, one click featured, as well as customer management from communication to concerns, everything. Increasing business. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
AG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LimeChat?

Support, Services. The user-friendly interface makes it easy to navigate. The support team are a prompt and helpful in response to any questions or issues I have encountered Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

There is nothing much to dislike about limechat. Review collected by and hosted on G2.com.

What problems is LimeChat solving and how is that benefiting you?

Improved efficiency: Limechat allows support teams to handle more inquiries in less time and Increased productivity With faster response times and more personalized support Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Gowar A.
GA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about LimeChat?

Setting up cohorts and automating journeys on WhatsApp has been one of the stand out features of Limechat. Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

Nothing as such. Everything is going well with Limechat Review collected by and hosted on G2.com.

What problems is LimeChat solving and how is that benefiting you?

Our remarketing was always less effective with just emails and sms until we on boarded WhatsApp. The response rate shot up when we started using WhatsApp for remarketing. Weve also recently initiated capturing consumer feedback and we expect this service to reduce the workload of our CRM team significantly Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
SAMREEN K.
SK
Assistant Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LimeChat?

The platform and dashboard is super easy to use and exceptional support from a team of limechat Specially "Manika" from limechat Helped us on every step.Limechat has come up with many new features which helped us to improve customer experience and also scale business through WhatsApp. Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

We still want some customization for business which it will take time . Review collected by and hosted on G2.com.

What problems is LimeChat solving and how is that benefiting you?

Improving customer experience and scaling buisness Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
AV
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LimeChat?

The team is always there to help out and are always working to build new functionalities. Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

There are a couple of issues with the bot, but the team is always on their feet to fix these. Review collected by and hosted on G2.com.

What problems is LimeChat solving and how is that benefiting you?

Customer support automation and marketing. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Nitin N.
NN
Operation Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LimeChat?

Easy to use & excellent customer support.Highly recommended to Setup a Whatsapp channel for Business. Chat Bot is good for support automation and campaign in our helpful to recover abandoned carts. Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

Need to work on Mobile App; certain bugs are observed as compared to the desktop application. Review collected by and hosted on G2.com.

What problems is LimeChat solving and how is that benefiting you?

abandoned cart recovery, support automation, engagement campaign on whatsapp Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

LimeChat Comparisons

Compare LimeChat vs. Interakt
Compare LimeChat vs. Interakt
LimeChatVSInterakt
Compare Gupshup vs. LimeChat
Compare Gupshup vs. LimeChat
LimeChatVSGupshup
Compare LimeChat ratings to similar products

Explore More

Best Photo Editing Software
Vaccine Tracking
Out of Office Messages
Order Fulfillment
Types of Advertising
Google Cloud Run reviews
Medium of Exchange
Code Climate Velocity
Pros and Cons Details
LimeChat