--- title: Lily AI Reviews meta_title: 'Lily AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Lily AI works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 4 scale: '5' date_modified: '2025-12-01' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Lily AI Reviews **Vendor:** Lily AI **Category:** [E-Commerce Personalization Software](https://www.g2.com/categories/e-commerce-personalization) **Average Rating:** 4.9/5.0 **Total Reviews:** 4 ## About Lily AI Lily AI is a retail technology company helping brands drive discovery across every consumer touchpoint from paid channels like Google and Meta ads to organic surfaces (SEO, AEO, GEO), brand sites, social platforms, and marketplaces like Amazon & Walmart. Lily bridges the gap between merchant-speak and consumer-speak, tackling a multi-billion-dollar challenge by optimizing product content to reflect what shoppers care about and structuring it so machines can surface relevant options wherever people shop. Using LLMs, computer vision, and NLP, Lily enriches product data to align with shopper intent and meet the technical needs of search engines and AI platforms. This has enabled companies like Tapestry, Abercrombie & Fitch, Tory Burch, Fabletics, J.Crew, and Macy’s to achieve sales lifts of 5–22% in Google Ads alone, with gains across other channels. Lily ensures brands are found, chosen, and loved, delivering the right product in language that resonates with both people and machines. ## Lily AI Reviews ### 1. Leaders in the Customer XP Space! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Lily AI?** Lily AI is very helpful in accurately tagging items with product attributes that customers care about. Incredible partners to innovate with and are willing to think differently and experiment with customers to take Customer XP to another level. Successfully providing in-depth and detailed attributes to help internal teams with saving time on tagging. **What do you dislike about Lily AI?** Not really! They have an amazing team which seeks customer feedback and come back with innovative solutions **What problems is Lily AI solving and how is that benefiting you?** Lily AI is helping in organizing product attributes tag which in turn helps end user consumers to search for specific items and save browsing time. They are great business partners to identify attributes that consumers are looking for and help decision making process smooth. ### 2. Enriching our on site search experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2022 **What do you like best about Lily AI?** I truly appreciate the Lily team's can-do attitude and dedication to helping us improve our search experience for our customers. They have been extremely helpful in providing in-depth, detailed attributes that our team does not have the bandwidth tag. **What do you dislike about Lily AI?** The downsides of working with LilyAI have been minimal. The Team has been very receptive to any feedback and have partnered closely with our team on process improvements. **Recommendations to others considering Lily AI:** Potential users of LilyAI should have a good understanding of their on site search behavior with an idea of what terms and attribution gaps they would like to address. **What problems is Lily AI solving and how is that benefiting you?** The LilyAI team have been great business partners to work and learn with! Together we've run experiments that have allowed us to identify attributes that customers are interested in and therefore inform our decision-making process on attribution going forward. ### 3. Lily AI are incredible partners to level up your customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Lily AI?** Lily AI is very helpful with accurately tagging items with product attributes our customers care about. They are incredible partners to innovate with. I appreciate their willingness to think outside of the box and experiment with us to take our customer experience to the next level. **What do you dislike about Lily AI?** There are very few downsides to working with LilyAI! They are very receptive to feedback and troubleshooting. Any issues that have come up, no matter how small, have been quickly solved. **What problems is Lily AI solving and how is that benefiting you?** With Lily AI product attribute tags, we are helping our customers search for specific items and filer down large queries to ensure their browsing time is well spent. Lily AI has helped to power a portion of Thrift the Look, an innovative new way to shop by outfit. ### 4. Leader in the space! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2022 **What do you like best about Lily AI?** Depth and accuracy of taxonomy after testing others they are the best. **What do you dislike about Lily AI?** Taxonomy is proprietary so we can't use it outside of JOOR. **Recommendations to others considering Lily AI:** Taxonomy is the deepest and most accurate. **What problems is Lily AI solving and how is that benefiting you?** Organizing our data for searchability that will power our marketplace. - [View Lily AI pricing details and edition comparison](https://www.g2.com/products/lily-ai-lily-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-29+01%3A23%3A53+-0500&secure%5Bsession_id%5D=569fda92-d043-4b46-b0de-342df644df2e&secure%5Btoken%5D=71bc375dc4143839a9c67729e3ea97d8d13c4145f6481d347bceb6a26a0cfaeb&format=llm_user) ## Lily AI Features **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Templates** - Library - Customization - Optimization **Personalization** - Recommendation - Content - Search - Personalization Engine - Product Recommendations **Multichannel** - Mobile **Administration ** - Reports & Analytics - User Data - Integrations **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance ## Top Lily AI Alternatives - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,201 reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - 4.3/5.0 (614 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,472 reviews)