Lightspeed is generally very responsive and appreciate the customer service. Review collected by and hosted on G2.com.
Additional discounts given have to be manually entered. Review collected by and hosted on G2.com.
Nothing - terrible Pos system for retail. Do not use this company. Your will loose money and they will basicall laugh at you. Review collected by and hosted on G2.com.
Everything. Nothing syncs up. No one gets back to you when you have a problem.
With all the other options out there, I made a huge mistake going with them. Review collected by and hosted on G2.com.
Hi Roc,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us Toll-Free at: 1-844-365-2868
Thank you,
Lightspeed Commerce
Lighspeed makes it super easy to track sales, sales associate performance, and trends throughout the shop. Review collected by and hosted on G2.com.
sometimes it would freeze up but that could have also been because of a wifi issue in our store Review collected by and hosted on G2.com.
Integrates with various platforms
Easy to use Review collected by and hosted on G2.com.
There is a complete lack of support especially when urgent issues arise Review collected by and hosted on G2.com.
The ease of use for my staff is great. We also love the ability to add purchase orders and receive them with ease. Our old system did not have this. I also like that it has great inventory management. We just did a recent inventory count and that went so much easier than in years past. Also, the reporting is overall very good. It gives you a good insight into your data. Love that it is cloud-based so we can access it anywhere. Review collected by and hosted on G2.com.
The Ecom side could use a lot of work. I would love to see a better way to do discounts and markdowns. The way it is set up now is very complicated and makes it a lot harder for us retailers to use. For the retail side, I would love to see a green light button on both the email receipt and email purchase order side. Sometimes I click send email but I can't remember if I actually hit send. A Green/red light would be helpful. Lastly, I would love to see a feature that incorporates a discount on items when receiving a purchase order. Currently, there is a box to input the % discount of $ off but it does not get incorporated into the product cost. Review collected by and hosted on G2.com.
Ease of deployment, ease of use, provides what is needed for our single store boutique with a new critical exception relating to the Asset History Report which is essential for preparing taxes and numerous other purposes. Review collected by and hosted on G2.com.
Reporting generally has issues. Some reports that should tie to other reports like monthly beginning and ending reports should tie to Asset beginning of month and end of month and they never have. Support was never able to provide a logical satisfactory explanation. We gave up on this one years ago and work around it. Not ideal. Review collected by and hosted on G2.com.
It serves the specific market of bike shops. Review collected by and hosted on G2.com.
Customer service + data communication!!! Review collected by and hosted on G2.com.
Hello,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us Toll-Free at: 1-844-365-2868
Thank you,
Lightspeed POS
I liked that VEND incorporated all aspects of running my business in one place. Aside from completing sales transactions, it compiled trend reports, created store credit/gift certificates, and managed staff hours. Review collected by and hosted on G2.com.
I liked it all. Very user friendly. And easy to master. Review collected by and hosted on G2.com.
In the beginning, Lightspeed was great! There is nothing I like about them. Review collected by and hosted on G2.com.
Everything. They have awful support. They have absolutely no management structure. Horrible account management reps. They have not improved or updated (Major Update) their system in 5+ years. They removed their suggestion portal. If there is a change that needs to be made, it will take years to get it implemented. As my business has grown from a 300' shop to 4 retail locations, Lightspeed has stayed the same. No innovation. Review collected by and hosted on G2.com.
Hi Sean,
Thank you for your feedback. We would like to sincerely apologize for your experience, and we are sorry to hear you were less than satisfied with the product and services received. We see that our Customer Success team have already reached out, they will continue working with you to address your concerns.
Thank you,
Lightspeed POS
Powerful reports, CRM, Inventory control and integrated online store with a point of sale that is easy to use and easy to implement makes this a no-brainer for a small retail business. It's very easy to use, easy to implement and it's never down. Cloud based is terrific as I can check reports remotely. Review collected by and hosted on G2.com.
Not much to complain about. It could be a little less expensive, but is still a great value based on all that it provides. Review collected by and hosted on G2.com.