KM

Kaleigh M.

General Manager

Small-Business (50 or fewer emp.)

10/27/2021

"Top-Notch, Always Human Customer Care"

5/5

What do you like best about Lightspeed Retail?

I love the level and amount of care that Lightspeed takes to ensure its retailers are successful with their setup and using their systems/hardware. Everything has been beyond amazing! Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Retail?

I have been using Lightspeed for several months, and I have yet to experience anything negative. Review collected by and hosted on G2.com.

What problems is Lightspeed Retail solving and how is that benefiting you?

I went from a physical pen/paper inventory to a real-time list that I can check from anywhere! Not having to count everything physically is something I only dreamed could happen one day! I can now make orders remotely, and it has taken a tremendous amount of time-load off of me as a sole business owner! I now have so much time to do other things! The POS system is a flashy new iPad system instead of our old, ancient hardware! It was a seamless transition that has made transactions easier for my customers and employees! Very little training was required, and I'm more than excited about our future! Review collected by and hosted on G2.com.

SL

Steve L.

IT Support Specialist II

Mid-Market (51-1000 emp.)

1/4/2022

"Lightspeed Retail is the solution for moving to cloud-based POS systems"

4.5/5

What do you like best about Lightspeed Retail?

Cloud based, nothing to maintain on-premise. Ease of use is great, interface is simply laid out and easy to train our retail staff. Customer support is responsive. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Retail?

The downside to Lightspeed is that when an issue or outage occurs, there is no troubleshooting to do. We simply inform out retail locations, and wait for it to be restored. Review collected by and hosted on G2.com.

Recommendations to others considering Lightspeed Retail:

Utilize the support, they have both chat and phone options. When using barcode/label printers, use Zebra Browser Print. Review collected by and hosted on G2.com.

What problems is Lightspeed Retail solving and how is that benefiting you?

Several benefits, a web based POS system can be used on a windows based PC and CC machine (Verifone MX915), no fancy equipment to purchase. Easy to manage inventory system, and also e-commerce orders are managed in Lightspeed. Review collected by and hosted on G2.com.

ZC

Zia C.

Owner

Small-Business (50 or fewer emp.)

3/25/2021

"Lightspeed Retail POS"

5/5

What do you like best about Lightspeed Retail?

Lightspeed provides the tools I need to run my business. From employee time cards, inventory management, credit card processing, and Ecom for my online store. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Retail?

Lightspeed should develop a wishlist for customers that are shareable with family and friends. Review collected by and hosted on G2.com.

Recommendations to others considering Lightspeed Retail:

Lightspeed may seem pricey, but they offer everything you need and they can scale with your growth. Review collected by and hosted on G2.com.

What problems is Lightspeed Retail solving and how is that benefiting you?

I have complete control over my inventory from anywhere with an internet connection. Review collected by and hosted on G2.com.

BD

Brad D.

Marketing Consultant

Small-Business (50 or fewer emp.)

12/2/2021

"Retail's ease and integration with eCom is hard to beat"

5/5

What do you like best about Lightspeed Retail?

As a remote web designer, its great to work with the in-store staff to get them entering products and inventory while keeping an eye on their entries and building out the eCom website. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Retail?

There's not much to dislike. Most features we have needed are there. But the in-store folks could better answer that questions since they use retail more than I. However, I train them in products and features and all their requests so far I have been able to work out and get them past easily. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

11/19/2021

"Best Service in the Industry!"

5/5

What do you like best about Lightspeed Retail?

Lightspeed has the absolute best support of all POS, eCom, and omnichannel providers. They have truly 24/7 phone support in addition to chat support during regular hours. If any of their support agents don't know the answer to your question they admit that and ask the best way to get in touch with you once they've been able to find the answer (usually maybe an hour later), but usually they can help you out immediately. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Retail?

Some of the features aren't perfect. The best example of this that has actually impacted me is the "Discount Rules" function in eCom. There is no way to make a deal valid to be used multiple times. For example, you have a buy 1, get 1 half off deal that you want to be able to be used for any quantity. There is currently no way for the customer to be able to add 6 of the applicable items to their order and get 3 of them half off. Review collected by and hosted on G2.com.

What problems is Lightspeed Retail solving and how is that benefiting you?

Lightspeed is incredible at inventory tracking, especially if you also get Lightspeed Analytics. It helps us to clearly see what hasn't been selling, and what we need to order more of. The omnichannel function is also an easy way for us to tie our website and retail locations together so there aren't inventory issues. Review collected by and hosted on G2.com.

PS

Preet S.

Owner/Manager

Small-Business (50 or fewer emp.)

12/19/2021

"Lightspeed is Awesome!"

5/5

What do you like best about Lightspeed Retail?

Ease of use, ability to manage my retail location from any corner of the world. I absolutely love the customer service and friendliness. Sales reps and account managers do their best to ensure you're happy with the service. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Retail?

Small minor inconveniences that are needed to cater to liquor/package stores, for example, allowing an option to add automatic bottle deposits on all applicable transactions. Review collected by and hosted on G2.com.

Recommendations to others considering Lightspeed Retail:

Definitely recommend to all to try out lightspeed for their retail shops. Review collected by and hosted on G2.com.

What problems is Lightspeed Retail solving and how is that benefiting you?

Remote monitoring, inventory management, loss prevention, employee training, ease of use, inventory search is straightforward to use, and on-demand, multiple device connectivity. Review collected by and hosted on G2.com.

AA

Adel A.

CEO

Small-Business (50 or fewer emp.)

3/3/2022

"vend is a good pos solution but just to focus for for retail business not ecommerce business"

4/5

What do you like best about Lightspeed Retail?

vend is a great POS software that covers all the business needs to run the retail business from selling point to inventory control and manage multi-location business Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Retail?

vend is a great solution but its expensive solution than the other pos alternatives especially if have multiple locations also its poor for e-commerce business Review collected by and hosted on G2.com.

Recommendations to others considering Lightspeed Retail:

it's a great pos choice for multi-locations but its an expensive one Review collected by and hosted on G2.com.

What problems is Lightspeed Retail solving and how is that benefiting you?

control the retail business especially my multi-locations and stock control , stock transfers and stock takes , and Handel my staff sales and commissions easily from the the great reporting tools Review collected by and hosted on G2.com.

BS

Burhan Niyaz Ahmad S.

Senior Accountant/Financial Analyst

Small-Business (50 or fewer emp.)

7/13/2022

"User friendly and cloud based software is accessible from anywhere,."

5/5

What do you like best about Lightspeed Retail?

Inventory module.

Reports.

Day closing

Permissions Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Retail?

Less training from lightspeed corporate. Review collected by and hosted on G2.com.

AS

Verified User in Sporting Goods

Small-Business (50 or fewer emp.)

5/4/2022

"Lightspeed Retail POS allows for efficiencies needed to be successful in your small business"

5/5

What do you like best about Lightspeed Retail?

The access to information at the tips of our hands Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Retail?

For us it is the trade in process or lack of Review collected by and hosted on G2.com.

Recommendations to others considering Lightspeed Retail:

Make sure you use all the reporting and set up to utilize the data Review collected by and hosted on G2.com.

What problems is Lightspeed Retail solving and how is that benefiting you?

Better control of information and margin on products for all of our employees. So with better access we can monitor sales transactions and monitor margins Review collected by and hosted on G2.com.

MH

Michael H.

CEO

Small-Business (50 or fewer emp.)

4/6/2022

"Founder & CEO"

5/5

What do you like best about Lightspeed Retail?

Lightspeed is fully integrated with our vendors and super easy to use Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Retail?

Nothing to say at this time. Lightspeed has been a great POS for us. Review collected by and hosted on G2.com.