Is is easy to use as a POS, and the cash up is simple. Review collected by and hosted on G2.com.

We use over 300 Composite products, and the reporting of the components used for these is non-existent. So if you need to know how much raw product has been used in the composite products for the month, there is no way to export to Excel for analysys. The only way to see this is to check each component used in the Catalog history in VEND, which is very time-consuming, to say the least. Think of 300 Composite products, with each having at least three elements; who has the time to analyze all of this manually? You cannot take cash payment on a 30-day account without the daily invoice not posting as paid through to Xero. This issue makes the system open for dishonest cashiers to pocket cash if a workaround is not implemented. We now take the money in and post the payments manually into Zero. Review collected by and hosted on G2.com.

I love the fact that Lightspeed is cloud-based. This allows us to be portable and also access information from wherever we have an internet connection. Review collected by and hosted on G2.com.

Sometimes it takes a bit of time to get through on the support line. They are very helpful when you do reach them but it can be a bit of a wait. Review collected by and hosted on G2.com.

Nothing is good they stopped my service without warning and I have tried to contact them 5 times thru email and phone but they don't respond what if I was live I am sunk Review collected by and hosted on G2.com.

took me more than a year to get started No help from them If you ask for help they direct you to the website Q/A page Setting up data for my aquarium store was a night mare Review collected by and hosted on G2.com.

This software is extremely user-friendly. With everything from the POS to back office functions I find it to be so useful. One of my favorite features is the inventory management! The reports you can run are very helpful, the way you can sort items on a PO, the quick edit feature... so many great areas of functionality! Customer service really seems to care and they take suggestions seriously. It seems they are constantly striving to improve and cater to customer needs.

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There's not much I don't like--maybe I just haven't found anything yet worth mentioning. The scanner sometimes misses items if scanning several things at once but that's probably more of a hardware issue than a software issue. When scanning books to receive or scanning during inventory you have to be slow and deliberate to make sure everything is captured. Review collected by and hosted on G2.com.

Adding products is super easy. You can add single products or create matrices that allow you to have various options per sku. The ability to have both the manufacture and custom UPC's is excellent. Another feature we use all the time is the various sales options on specific categories per certain days of the week. Lastly, the purchase order system is priceless. Review collected by and hosted on G2.com.

My top three complaints which have not impacted my use of this product are as follows. 1: You can only schedule sales one week at a time, or always on. There is no way to set it for every Wednesday of the year as an example. 2: There are issues between the POS, and card processors more often than I would like. It's usually fixed within a couple of hours; but certainly more occasion than previous POS's we have had. 3: You need to use an intermediary plugin for WooCommerce. We use Hyperspace as an example. I wish Lightspeed could integrate via API with both inventory and their points system. Review collected by and hosted on G2.com.

We were able to go from analog to digital in both inventory and POS without a bit of tech experience. Including warehousing and Loyalty. We researched several competitors and Lightspeed was exemplary by comparison. Review collected by and hosted on G2.com.

We wish we could easily adjust what the receipt printer issues at EOD. Bundling (selling a box of normally single items and pulling accurately from stock) could be improved. For us, knowing to add to inventory after also receiving into inventory created a little chaos. So a little more information on what was occurring during transferring would've helped. But really that was a lot of disorganization in starting up. Review collected by and hosted on G2.com.

customer support! their agents are very knowledgeable and they are helping out like a brother. needless to say LS pos is just the best in the world Review collected by and hosted on G2.com.

1. LS pos doesn't have custom fields for inventory items.

2. also the account feature could be a lot improved, the ability to view customer statements could be a lot better! the ideal way is to look at a customer statement like a bank statement with a balance column on the right side showing the balance after each transaction

3. i would love lightspeed to implement the option of creating an "invoice" like in QB, also the option of editing a invoice after it is done like in QB. and after Receiving a payment and applying this payment to the invoice. that is a most have for big account that they buy big and make payment. Review collected by and hosted on G2.com.

I find the whole system to be quite intuitive, but I also love that Lightspeed tech support is available to chat and troubleshoot almost any time of day. Many of our common distributors can connect with lightspeed directly, which saves us hours of manual entry when our orders come in. We use the workorder function to bring in service, and we also recently started using the Ikeono add-on to text customers from within Lightspeed directly. Review collected by and hosted on G2.com.

The new Lightspeed Hub feature can be a bit glitchy. Lots of restarting the program, reloading the webpage, restarting the computer, etc. I would love to see a bit more in terms of complicated discounts (for example, buy one get one, or any purchase over xyz gets a free whatever, stuff like that) Review collected by and hosted on G2.com.

The best part of Lightspeed Retail is that it uses a singular, universal inventory repository for *both* Retail POS and eCom sales activity. Our staff was initially enamored with Squarespace for web design, but every system we reviewed seemed to be good at either the Retail POS *or* eCom, but not both. Inventory solutions seemed to migrate towards 3rd party integrations. We viewed these as potential points of failure and expansion of support contacts. We looked for a single vendor who could perform both, and Lightspeed was the winner. Review collected by and hosted on G2.com.

Lightspeed integration of Retail POS and eCom could be better from the administration/management perspective. Granted, these components can likely function on their own for customers who want one or the other, but for customers who choose Lighstepeed as we did for its universal Inventory management, the integration of the administration/management could be better and more tightly integrated. Review collected by and hosted on G2.com.

Absolutely nothing about this horrendous experience with this company was good. What I'll like best is when they stop stealing $134 from me every month despite multiple cancelation requests made well within my right of rescission. Review collected by and hosted on G2.com.

I dislike how regardless of the situation, the complaints, or the dissatisfaction, they are more concerned with sucking every penny out of my pocket than they are with anything resembling customer satisfaction. Lightspeed is one of those companies where profit rules over all else. The only time I ever heard responses to my multiple inquiries over a 12 weeks was when they were sending me an invoice for another month of service that I didn't use or want. Review collected by and hosted on G2.com.