That I can tag multiple people, but assign to just one so there are people able to see the conversation, but that ultimately one person is responsible for keeping things moving. Also that we have a company wide history on issues per client. Review collected by and hosted on G2.com.
I don't know that I'd have one. We've been using it for years and it was easy to adapt to - even new hires probably take to it more quickly than our own SaaS platform. Review collected by and hosted on G2.com.



