![Holly J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holly J.")
HJ

Holly J.

First Year Seminar Instructor

Enterprise (\> 1000 emp.)

10/24/2017

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"LibraryH3lp is a great chat tool for any library"

5/5

What do you like best about LibraryH3lp?

I love how easy it is to use LibraryH3lp...everything is laid out very clearly on the screen and as chats come in, they organize themselves in the new Web Client and don't overlap, which is helpful when you're talking to multiple people at the same time. Review collected by and hosted on G2.com.

What do you dislike about LibraryH3lp?

The canned messages are a bit annoying - if you have them set up, they pop up and you have to actively clear them to avoid using them. It takes away time from a chat and that can be frustrating. Review collected by and hosted on G2.com.

Recommendations to others considering LibraryH3lp:

I highly recommend this to libraries that use chat services. Review collected by and hosted on G2.com.

What problems is LibraryH3lp solving and how is that benefiting you?

We're able to help students online (and faculty and community users) with any questions that they might have that they can't come to campus for. Since implementing proactive chat (where the little box pops up recommending people chat with us), our numbers have definitely increased, which has been great. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

See what 5 reviewers think of LibraryH3lp

3.7 out of 5 · Verified reviews from real users

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