--- title: Level AI Reviews meta_title: 'Level AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 219 reviews by the users' company size, role or industry to find out how Level AI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 219 scale: '5' date_modified: '2026-07-09' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Level AI Reviews **Vendor:** Level AI **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.6/5.0 **Total Reviews:** 219 ## About Level AI Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth. ## Level AI Pros & Cons **What users like:** - Users value the **ease of use** with Level AI, enjoying a clean, intuitive interface and straightforward navigation. (60 reviews) - Users praise the **helpfulness** of Level AI in improving customer service and streamlining data analysis efforts. (39 reviews) - Users appreciate the **intuitive and user-friendly interface** of Level AI, making it easy to track performance efficiently. (34 reviews) - Users praise the **increased efficiency** of Level AI, streamlining customer support and enhancing communication analysis. (32 reviews) - Users value the **accuracy** of Level AI, enhancing customer interactions with impressive, context-aware responses. (27 reviews) - Users value the **exceptional customer support** from Level AI, highlighting its effectiveness in setting up for success. (26 reviews) - Insights (26 reviews) - Artificial Intelligence (25 reviews) - Feature Updates (15 reviews) - Affordable (13 reviews) **What users dislike:** - Users report **inaccuracy in AI QA scores** , leading to frustration and delays in monitoring agent performance. (17 reviews) - Users experience **slow performance** with Level AI, particularly with delayed updates and instascore calculations hindering timely feedback. (14 reviews) - Users express concern over **accuracy issues** with Level AI's scoring and evaluation processes, affecting monitoring efficiency. (11 reviews) - Users report occasional **translation accuracy issues** with Level AI, especially concerning accents and context interpretation. (11 reviews) - Users face challenges with **AI inaccuracies** , affecting call grading and performance monitoring due to delays and data issues. (8 reviews) - Users experience significant **call issues** , including delays, missing audio, and unreliable AI responses that hinder effectiveness. (8 reviews) - Poor Understanding (7 reviews) - Limited Customization (6 reviews) - Missing Features (6 reviews) - Poor Interface Design (6 reviews) ## Level AI Reviews ### 1. Our Level AI Partnership has been a magical experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron H. | University Studies Abroad Consortium Ambassador, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** AI workers is incredible—it's been a huge help for me. It has saved me so much time to sift through data, identify trends for our customers and internal employees alike. Also, meeting with our TAM weekly and being able to ask Ketan ALL my questions has been a magical experience. The knowledge I gain from those sessions is incredible, and I cannot thank him enough for the support he offers without judging how naive I am in the LAI product. **What do you dislike about Level AI?** Coaching feature hasn't served us as a company very well. There has been slow adoption based on how the coaching feature is set up and the AI options available. It has not been very accurate with how we coach our agents, and it has not been used/adopted. **What problems is Level AI solving and how is that benefiting you?** It is solving WHY our customers are contacting us and HOW we can better service those customers. Identifying trends about who our customers are and what questions they have has been a bit help. Also, the technology keeps getting better with the AI workers and the Auto QA rubrics, which saves time and provides us a much bigger sample size to identify QA trends ### 2. Intuitive UI That Streamlines QA Audits, but Analytics Transparency Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Paula G. | Quality Assurance Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** What stands out most about Level AI is its intuitive visual design and clean user interface. Compared to traditional QA auditing methods, the platform significantly streamlines the evaluation workflow, making it much easier and more efficient to navigate through interactions and complete thorough audits **What do you dislike about Level AI?** At times, the analytics dashboard can be somewhat ambiguous. It is occasionally unclear how certain metrics are being calculated or visualized, which can make it difficult to fully trust the data without secondary validation. Increasing the transparency of the reporting would greatly improve confidence in the insights **What problems is Level AI solving and how is that benefiting you?** It completely upgrades my day-to-day operational efficiency. Instead of spending hours digging through fragmented systems to manually find relevant interactions to spot-check, everything is centralized. I can instantly spot systemic knowledge gaps, catch compliance risks using evidence-backed scoring, and shift my focus from 'policing' transactions to providing high-impact, data-driven coaching. ### 3. Efficient Call Review with Handy Transcription, Needs Enhanced Details **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** I really like the transcription feature on Level AI. It's very helpful when listening to calls because if certain words can't be made out, the transcription is there to verify what has been said. Being able to visually see what's being said by a person when it can't be made out audibly while listening to a specific call is great. **What do you dislike about Level AI?** In some cases, all the case details when looking on a specific call, is not always there. For example, the name and address of a donor would be in the case details sometimes, but not all of the time. That's something I would like to see improved to have all complete case details when going into a specific call. **What problems is Level AI solving and how is that benefiting you?** I use Level AI for reviewing calls, especially those related to fraudulent activity. The transcription feature is very helpful for verifying what was said on calls when certain words aren't clear. ### 4. Powerful Customer Sentiment Insights with Level AI’s Conversation Tags and Agentic AI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** Level AI provides great insights into customer sentiment. With heavy use of conversation tags, we can refine agent behaviors and get an extremely calibrated, zeroed-in view of what’s happening in our interactions. The agentic AI is also very helpful for surfacing trend insights in ways that would otherwise be too tedious to uncover through traditional dashboarding. **What do you dislike about Level AI?** My organization's data is very messy. I would more highly recommend Level AI for an organization with more stable data, and/or if Level AI had better alarms and alerts in place for data ingestion issues. Level AI has frequent updates and improvements, we frequently discover them because of bugs they cause, and have to get our account rep involved for the support ticket engineer to understand that it is not just a user issue. **What problems is Level AI solving and how is that benefiting you?** Our QA has migrated from 2% manual volume to nearly 100% automated volume as a direct result of using Level AI. We also have iCSAT on 100% of contacts rather than traditional CSAT on just a fraction. ### 5. Streamlines Excel and SOP Processes with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Latanya L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** I love that I can express my needs and ideas and Level AI understands my direction. It helps with reducing entry time for purchase orders and helps eliminate errors. For SOPs, it helps write and develop my ideas concisely. Level AI helps reduce my workload, allowing me to use my time to learn other sectors of the business. I provide Level AI with my ideas of how I want my sheets to interact with each other, and it understands how I prefer to keep my Excel sheet simple enough for all employees to use. The initial setup was a pretty easy process. **What do you dislike about Level AI?** I think that because Level AI is always a work in progress things are expected to not always work well initially but once I provide my idea in great detail, Level AI is able to function as needed. **What problems is Level AI solving and how is that benefiting you?** Level AI reduces entry time and errors in Excel, helping develop SOPs concisely. It alleviates my workload, enabling learning in other business areas. It understands my preferences for simple, accessible sheets. ### 6. Constantly Improving Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Level AI?** We are able to review and capture all of our conversations compared to the few we audited manually in the past. Being able to have a much larger scope of how our agents are doing in different areas and tasks. Level AI has added many new features making it easier to find specific information and then place that information into a shareable power point file. Being able to set up coaching is easier now with the ability of using their Ask AI. It shows us areas that need improvement and also the agents strong areas. We are able to assist our agents in giving our customers the best service. **What do you dislike about Level AI?** One issue I have is that some of our calls are hang ups or wrong numbers and we would love to be able to N/A these calls and be able to remove the insta scores that are given on these types of calls. **What problems is Level AI solving and how is that benefiting you?** The amount of calls we are able to audit, knowing what issues are customers are facing, getting a broader look at all channels to best assist our customers. ### 7. Level AI Analytics + QA Builder: A Game-Changing Auto QA Stack for Contact Centers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** Level AI Analytics and QA Builder Both of these things together form one of the most compelling intelligence stacks available for enterprise contact centers today. The Auto QA is a game changer evaluating calls automatically, something we were trying to achieve for a long time. **What do you dislike about Level AI?** The reporting and analytics dashboards, could benefit from deeper drill-down options and more customizable views and graphs. I would also love to see dashboard embedding to take them out of LevelAI for other stakeholders. **What problems is Level AI solving and how is that benefiting you?** Calls tags - Is used across the company on multiple reports and dashboards. It helps us create views on our BI tool SIGMA Computing. Calls can be analyzed better and we can link the quality of the calls to business impact. ### 8. Well-Designed Feedback Tool That Integrates Seamlessly with Our Stack **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** I like how well-designed it is for providing feedback to agents and how it integrates with all the other tools we use at the company I work for. How efficient is this program in identifying trends and areas of improvement? **What do you dislike about Level AI?** One of the things that I dislike about Level AI is the limited access to AutoQA Library tags. Sometimes my team and I would like to make big adjustments using these tags, but because of their limited visibility and scope, we encounter difficulties. **What problems is Level AI solving and how is that benefiting you?** Level AI helps identify trends and improve overall operations. Some CRMs are limited to showing only the interaction, and the ability to have a better diagnosis and more details of an interaction definitely helps. ### 9. Great AI tool to make life easier **Rating:** 4.0/5.0 stars **Reviewed by:** Elmer D. | Operations Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Level AI?** Its effectiveness and great analytical tool using the AI, which helps to be calibrated and helping enhancing customer support and to have the information available as much accurate as it can be.. **What do you dislike about Level AI?** That the tool transcripts inbound calls only, it cannot be used for outbound calls, so it would be excellent to have this feature. **What problems is Level AI solving and how is that benefiting you?** It's helping our company to have a better idea of how our agents are working and driving the Customer Service in our company. ### 10. Intuitive, Simple, and Robust Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mia T. | Project Management - Quality Assurance Advocate and Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** I like how intuitive it is. It’s simple to use and feels robust. **What do you dislike about Level AI?** I’ve had issues with the VOC function because we have many lines of business within the product. Some items overlap when they shouldn’t, and that creates confusion in certain reports. **What problems is Level AI solving and how is that benefiting you?** It helps solve the problem of how long it used to take me to summarize data for leadership. Now I can pull together what I need faster and move on to other tasks more quickly. ## Level AI Discussions - [What is LevelAI used for?](https://www.g2.com/discussions/what-is-levelai-used-for) - 1 comment - [View Level AI pricing details and edition comparison](https://www.g2.com/products/level-ai/reviews/level-ai-review-13022860?section=pricing&secure%5Bexpires_at%5D=2026-07-09+20%3A48%3A45+-0500&secure%5Bsession_id%5D=dbca27b7-b86f-41fa-a14f-34687a099c3e&secure%5Btoken%5D=f40c43df1de315add3586780d4f9713ad9a0694d5a99139666a770b4c6abcb0c&format=llm_user) ## Level AI Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Liberty](https://www.g2.com/products/liberty/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Sales Force Automation FMCG](https://www.g2.com/products/sales-force-automation-fmcg/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) ## Level AI Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Algorithm** - Part of Speech Tagging - Summarization - Named Entity Recognition - Sentiment Analysis - Emotion Detection - Language Detection **Data Ingestion** - Big Data Processing - Unstructed Data Processing - Processing of Various File Types **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **System** - Data Ingestion & Wrangling - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Presentation** - Report Creation - Charts and Graphs - Tailored Content **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Integrations - Compliance **System** - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Level AI Alternatives - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) - 4.6/5.0 (219 reviews) - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (577 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews)