--- title: Level AI Reviews meta_title: 'Level AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 219 reviews by the users' company size, role or industry to find out how Level AI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 219 scale: '5' date_modified: '2026-07-07' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Level AI Reviews **Vendor:** Level AI **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.6/5.0 **Total Reviews:** 219 ## About Level AI Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth. ## Level AI Pros & Cons **What users like:** - Users value the **ease of use** with Level AI, enjoying a clean, intuitive interface and straightforward navigation. (60 reviews) - Users praise the **helpfulness** of Level AI in improving customer service and streamlining data analysis efforts. (39 reviews) - Users appreciate the **intuitive and user-friendly interface** of Level AI, making it easy to track performance efficiently. (34 reviews) - Users praise the **increased efficiency** of Level AI, streamlining customer support and enhancing communication analysis. (32 reviews) - Users value the **accuracy** of Level AI, enhancing customer interactions with impressive, context-aware responses. (27 reviews) - Users value the **exceptional customer support** from Level AI, highlighting its effectiveness in setting up for success. (26 reviews) - Insights (26 reviews) - Artificial Intelligence (25 reviews) - Feature Updates (15 reviews) - Affordable (13 reviews) **What users dislike:** - Users report **inaccuracy in AI QA scores** , leading to frustration and delays in monitoring agent performance. (17 reviews) - Users experience **slow performance** with Level AI, particularly with delayed updates and instascore calculations hindering timely feedback. (14 reviews) - Users express concern over **accuracy issues** with Level AI's scoring and evaluation processes, affecting monitoring efficiency. (11 reviews) - Users report occasional **translation accuracy issues** with Level AI, especially concerning accents and context interpretation. (11 reviews) - Users face challenges with **AI inaccuracies** , affecting call grading and performance monitoring due to delays and data issues. (8 reviews) - Users experience significant **call issues** , including delays, missing audio, and unreliable AI responses that hinder effectiveness. (8 reviews) - Poor Understanding (7 reviews) - Limited Customization (6 reviews) - Missing Features (6 reviews) - Poor Interface Design (6 reviews) ## Level AI Reviews ### 1. Level AI is a great program making work load easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Level AI?** I appreciate the reduction in basic human errors **What do you dislike about Level AI?** As with most artificial intellegence, emotional range is lacking **What problems is Level AI solving and how is that benefiting you?** Ease of syncing and aligning quality scores over a certain period ### 2. Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Rose D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Level AI?** I like LevelAI due to te fact that it is very easy to use and can be customized to what we need in order to grade interactions as a quality asurance analyst. **What do you dislike about Level AI?** It sometimes crash but just for a few minutes and it gets better after anyways. **What problems is Level AI solving and how is that benefiting you?** It helps us QA's to grade and to have guide while grading. Specially when computing the total grades, filtering and locating interactions. ### 3. LevelAI is a powerful tool for your BPO Business **Rating:** 5.0/5.0 stars **Reviewed by:** Karl Romwel B. | Operations Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Level AI?** Their ability to collaborate and listen to their consumers is astounding! We had several feedbacks when we first worked with them and they listened well to their partners. I've used QA Tools in the past, and so far, nothing beats LevelAI. I like the way you can export raw data. Create teams and charts with the tool. We also use the coaching compliance and calibration tool! Anyways, it is very interactive in advisor or manager point of view! **What do you dislike about Level AI?** There are times that they change the raw data which can affect our personal dashboards. But I am not sure if this is an issue with internal communications or they just do it without notification. **Recommendations to others considering Level AI:** You should be able to create filters for "Teams", raw data should be more detailed. We can add values like "Audit Date", "Criterias", and Trending markdowns. **What problems is Level AI solving and how is that benefiting you?** My team's quality score which preserves the quality of our contacts. This is critical because we need to maintain this numbers above the goal to satisfies our clients. ### 4. Needs to be supported with Human emotion intelligence acknowledgement **Rating:** 5.0/5.0 stars **Reviewed by:** [bgo] Robert F. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Level AI?** The funtions are outstanding ,cant refered to a certain feauture because the software it self defines the future ahead of time, however the emotions to be detected by a machine clearly teaches us how important it is to think like the software and ackknolege voice inflection a long side the brain behaivor. **What do you dislike about Level AI?** The software is very irregular ,cant logg in must of the time ,It is veryy usefull but has to have liabity at all times ,is fearly fast ones is up and running **What problems is Level AI solving and how is that benefiting you?** Level AI is opening the industries way to see the option of aknoledment that we have to encounter to competed and come out the common working patterns . Technology allways ahead and moving forward it is not an option. ### 5. UI needs improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Ingrid M. | Support, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Level AI?** LevelAI has a fantastic structure for analyzing our calls, the idea is amazing. However, the UI needs improvements so we can see more benefits on using it and have a better user experience. **What do you dislike about Level AI?** As an agent, it is not clear what the standards are for analyzing the call sentiment, and not necessarily a call that has been classified as negative was actually a bad one, so the numbers seem to be always off. The dashboard has too much information, it is easy to get lost and not know where to go for simple tasks. Additionally, it would be great to see our case numbers easily, so we could to Salesforce and actually see the case details. **What problems is Level AI solving and how is that benefiting you?** LevelAI is helping evaluating interactions with clients, but it is not smart yet to differentiate real positive and negative conversations and the UI needs improvements. ### 6. Very useful for listening calls. **Rating:** 5.0/5.0 stars **Reviewed by:** [bgo] Terence R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Level AI?** This goal wasn't easy, I know. how you were able to set things up and go systematically. Last week, I saw that you had changed the Level AI's formatting to use conditional formatting, which made it simpler for me to comprehend and digest the data. I admire your initiative in making the effort to acquire that knowledge. **What do you dislike about Level AI?** Sometimes, it has bugs. Also the system. **What problems is Level AI solving and how is that benefiting you?** Scoring agents and how to track the scores. ### 7. Dependable **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro F. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Level AI?** It provides a very easy and comprehensive breakdown of your call structures. It helps you discover the areas of opportunitties you would like to enhance. **What do you dislike about Level AI?** Make it easy for users to find stuff. Auto pop up month to day score. But overall the platform is friendly user and intuitive. I love it! **What problems is Level AI solving and how is that benefiting you?** Disputing a QA evalutaion ### 8. it really helps me a lot with my workload **Rating:** 5.0/5.0 stars **Reviewed by:** [bgo] Mark O. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Level AI?** Level AI helps us to finish our task easily **What do you dislike about Level AI?** there is only concern for me in LEVEL AI the transfer of info from salesforce to level AI should be realtime **What problems is Level AI solving and how is that benefiting you?** there is a link in level AI that will direct us to the specific interaction, it helps us to save more time ### 9. AI is the wave of the future...and Level AI Media leads the way... **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | Realtor, Sales Manager, Teaching, training, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Level AI?** many different facets of life will be affected positively by AI. **What do you dislike about Level AI?** for the most part Level AI will be a very positive experience. Granted few if any issues will need be worked out in its infancy. **What problems is Level AI solving and how is that benefiting you?** many different daily facets will be attained and simplified as a direct result of AI. ### 10. NEW ERA - LEVELAI **Rating:** 5.0/5.0 stars **Reviewed by:** Franklin T. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Level AI?** The platform is very simple, easy to use and frienly **What do you dislike about Level AI?** Some times the notifications does not show on real time **What problems is Level AI solving and how is that benefiting you?** Level AI has been applied to complete the QA report, so we can have better communication between the QA analyst and agents. ### 11. Really Helpfully tools in order to improve performance and run an action plan **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto J. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Level AI?** That You can check each details in a call and realize what areas You need to improve. **What do you dislike about Level AI?** All in this app is really good, at the moment I can no find something that dislike to me. **What problems is Level AI solving and how is that benefiting you?** Allow me to get in contact with QA and disppute incorrect points. ### 12. Very helpful for BPO company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Level AI?** The transcript of the call is very detailed. It helps me whenever I am unable to understand the person I'm speaking with. It helps you discover the areas of opportunitties you would like to enhance. **What do you dislike about Level AI?** the transfer of information from salesforce to level AI should be realtime **What problems is Level AI solving and how is that benefiting you?** I don't have any problem with levelAI ### 13. This is helpful on auditing scores especially in QA for our campaign. **Rating:** 4.0/5.0 stars **Reviewed by:** Van Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Level AI?** Scripting and the audio graph, you know when to skip. You can easily navigate the audio graph. **What do you dislike about Level AI?** Scripting is not that accurate there is audio that is fine. **What problems is Level AI solving and how is that benefiting you?** It is easy to navigate on the audio graph it lessens your work time which makes you productive. ### 14. Level AI is an easy tool and has a friendly user interface. **Rating:** 5.0/5.0 stars **Reviewed by:** Rex F. | Customer Service, Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2023 **What do you like best about Level AI?** It actually helps me to view my metrics easily. **What do you dislike about Level AI?** Level AI is very helpful and I don't thinks there's a downside. **What problems is Level AI solving and how is that benefiting you?** It actually solves all concerns about which It summarizes all the results of your QA score and will benefit in making improvements moving forward. ### 15. Has a fantastic structure for analyzing our calls, the best tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Level AI?** How easy the interface is to handle and friendly fo user. **What do you dislike about Level AI?** I dont understand what the standards are for analyzing the call sentiment. I would like someone to explain this **What problems is Level AI solving and how is that benefiting you?** Disputing a QA evalutaion ### 16. QA Statuses **Rating:** 5.0/5.0 stars **Reviewed by:** Beati A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Level AI?** Can see a Real Time Quality Status, can easily track my scorecards **What do you dislike about Level AI?** Nothing, everything is good! can easily check the status from time to time **What problems is Level AI solving and how is that benefiting you?** my mark downside and see what else that I can do to ### 17. LEVELAI as your friendly user Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2023 **What do you like best about Level AI?** Fantastic! Its Design is really clean and understandable. It’s easy to navigate and It’s the best tool that agents can utilize for them to check their QA statuses. Used a different tool before, and guess what, LEVEL AI is the best of all. Thanks for being a friendly-user tool! **What do you dislike about Level AI?** Nothing I can think of. I like all the features **What problems is Level AI solving and how is that benefiting you?** One of the benefits of LevelAi is its ability in helping each one of us pinpoint areas for improvement ### 18. Quick and easy **Rating:** 5.0/5.0 stars **Reviewed by:** James F. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Level AI?** One of the best tools for viewing data information **What do you dislike about Level AI?** UI needs improvement to make it more lively **What problems is Level AI solving and how is that benefiting you?** Data Information Review ### 19. Modern Contact Center Software Powered by Actual Artificial Intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent M. | Growth Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Level AI?** The amount of time Level AI saves both our agents and QA (quality assurance) teams has been one of the most welcomed changes to the company in years. **What do you dislike about Level AI?** Nothing I can think of off the top of my head. **What problems is Level AI solving and how is that benefiting you?** - Real-time conversation monitoring and AI assistance - Coverage & quality of feedback for our support agents - Real-time knowledge support for agents - QA analytics ## Level AI Discussions - [What is LevelAI used for?](https://www.g2.com/discussions/what-is-levelai-used-for) - 1 comment - [View Level AI pricing details and edition comparison](https://www.g2.com/products/level-ai/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-08+08%3A15%3A48+-0500&secure%5Bsession_id%5D=4e8c7d90-a59c-4edb-a2de-1230f4feddd3&secure%5Btoken%5D=384b9428e866b21e00d0143267bac34e92527f167950904b46fdaf9ff01b8ad9&format=llm_user) ## Level AI Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Liberty](https://www.g2.com/products/liberty/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Sales Force Automation FMCG](https://www.g2.com/products/sales-force-automation-fmcg/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) ## Level AI Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Algorithm** - Part of Speech Tagging - Summarization - Named Entity Recognition - Sentiment Analysis - Emotion Detection - Language Detection **Data Ingestion** - Big Data Processing - Unstructed Data Processing - Processing of Various File Types **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **System** - Data Ingestion & Wrangling - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Presentation** - Report Creation - Charts and Graphs - Tailored Content **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Integrations - Compliance **System** - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Level AI Alternatives - 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