--- title: Level AI Reviews meta_title: 'Level AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 219 reviews by the users' company size, role or industry to find out how Level AI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 219 scale: '5' date_modified: '2026-07-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Level AI Reviews **Vendor:** Level AI **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.6/5.0 **Total Reviews:** 219 ## About Level AI Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth. ## Level AI Pros & Cons **What users like:** - Users appreciate the **ease of use** of Level AI, benefiting from its intuitive interface and customizable features. (78 reviews) - Users find Level AI to be **very smooth and helpful** , enhancing the QA process and improving customer interactions effectively. (55 reviews) - Users appreciate the **efficiency** of Level AI, benefiting from its accurate insights and time-saving analytics. (43 reviews) - Users praise the **consistency and accuracy** of Level AI, appreciating daily stats and streamlined quality assurance. (37 reviews) - Users value the **intuitive interface** of Level AI, which simplifies performance tracking and coaching processes. (34 reviews) - Insights (27 reviews) - Artificial Intelligence (26 reviews) - Users value the **exceptional customer support** from Level AI, highlighting its effectiveness in setting up for success. (26 reviews) - Time-saving (17 reviews) - Simple (16 reviews) **What users dislike:** - Users experience **inaccuracy** in AI QA scores and tone/context interpretation, impacting the reliability of insights. (23 reviews) - Users experience **slow performance** with lagging features, leading to frustrating delays and inefficient workflows. (17 reviews) - Users report **accuracy issues** with Level AI, affecting evaluations and requiring additional verification for scores. (15 reviews) - Users often experience **AI inaccuracy** issues, leading to unreliable transcripts and frustrating manual corrections. (13 reviews) - Users find that **translation accuracy** can be inconsistent, leading to misinterpretations and less reliable insights. (13 reviews) - Users experience significant **call issues** , including delays, missing audio, and unreliable AI responses that hinder effectiveness. (10 reviews) - Inaccurate Data Analysis (10 reviews) - Notification Issues (9 reviews) - Poor Understanding (9 reviews) - Scoring Issues (9 reviews) ## Level AI Reviews ### 1. Comprehensive Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** It incorporates communications across channels (email, phone, chat). **What do you dislike about Level AI?** Crowded user interface. There's too much on the screen and it's difficult to navigate efficiently. **What problems is Level AI solving and how is that benefiting you?** It incorporates all of our customer-facing communications into 1 platform. It makes it easy for me to find the interaction, whether a customer chatted in, called, or emailed, and I can easily search for an interaction in the platform. ### 2. Useful, Dependable, and practically defines what good AI should be all about! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Level AI?** The interaction design of the tool is exceptional! All who use it at my firm credit it with increasing their productivity and accuracy! Implementing the tool was not a headache at all! It took some time and preparation like all tools and nothing out of the ordinary. Integration was not an issue in the slightest. Just have to be planned out and careful, but again its just like anything else. We had to contact customer support a few times, and they were always there. Their response time was quick and their solutions were clear. They really helped us out but mostly validated what we were trying to do. We are using the tool every single day we work. And I still think we have to find more uses for it. So far it has been great value for the money. **What do you dislike about Level AI?** There are some performance issues at times. But when compared to other tools that we were looking at, this seems just to be par for the course. We have had the occaisional crash, but it recovers in a few minutes. It's really not enough to complain about. We have noticed that the raw data gets changed and thus in turn our personal dashboards have been changed. Maybe we are missing notifications? Again, not the biggest deal. The User Interface could use some tweaking, but that's a nitpick. I'm sure it will get better as the software evolves. **What problems is Level AI solving and how is that benefiting you?** Level AI evaluates the interaction with clients and is invalueable in analyzing our calls. It also benefits us for listening to calls as well. ### 3. Level AI usage for 2 years **Rating:** 5.0/5.0 stars **Reviewed by:** John T. | Workforce Management now, but before Team Lead., Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** It's easy to understand the structure... **What do you dislike about Level AI?** Lack of default access, but cant blame them. Admin usually set it up. **What problems is Level AI solving and how is that benefiting you?** Easier to provide reports ### 4. Helpful Tool - Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Level AI?** We have been using LevelAI for a few months at this point, and overall I would say that is has been a very helpful tool for managing and evalutating our calls and interactions. The instascore is super helpful and pretty reliable. Finding specific call topics is easy, thanks to the search function where you can use keywords to find relevant interactions in no time. This really saves a lot of time for our team. The coaching and calibration functions are great as well. They allow everyone involved to work on the same platform seamlessly. **What do you dislike about Level AI?** Somtimes sccoring isn't completely accurate, as the system does not always catch the correct words spoken. This can lead to incorrect scoring, therefore it is imoportant to manually double check the results of the instascore whenever possible. Sometimes that case assignments are not working as intended, by assignning irrelevant cases, however this is something that can be adjusted by tweaking the rubrics. **What problems is Level AI solving and how is that benefiting you?** LevelAI is scoring all of our calls and other interactions, which is helps our quality assurance. It is benefiting me because our team does not have the bandwith to review all cases, but with the help of LevelAI, all of our interactions are reviewed. ### 5. Strong auto QA **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Level AI?** Very good auto QA to provide ability to QA 100% of interactions vs relying on manual QA that can only QA a small %. **What do you dislike about Level AI?** Would love to see more direct connection of interaction insights. Such as proactively identify problems and feedback through interactions it monitors **What problems is Level AI solving and how is that benefiting you?** QA 100% of interactions at scalable cost ### 6. New to Level AI - Our experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Level AI?** That each of our agents and managers are able to log in and review all new and previous information in one spot. **What do you dislike about Level AI?** The time it takes to get fixes handled and no being able as a Administrator to reset or assign passwords. **What problems is Level AI solving and how is that benefiting you?** Our company has been working with Level AI for a little over 6 months now but have only been live for about a month. There have been some struggles along the way. One being transferred calls within our company. Although we seem to have finally found the fix for this it took a long time to be completed. It is concerning that no other company seemed to know about this issue but hope now that it has been found it will be easier for other companies. Another issue is passwords, our agents do not have individual emails so having to reset their passwords means putting in a help ticket and waiting. This would be much easier if the Admins of each company had the ability to assign and reset on their own. We have been able with time to get our rubrics set to be pick up the questions we are looking for. We know this is a continuing item that we will review daily, though some items still seem to be a struggle to get the program to recognize. Overall, now that we have most hurtles fixed, I feel this is going to be a good tool for our company and our agents. I feel they just need to be quicker in some of the fixes that were needed. ### 7. Next-gen Conversational Intelligence Powered by AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Level AI?** Ability to use text and AI-powered logic in indicator building. **What do you dislike about Level AI?** Indicator library UI could be a little more user friendly. **What problems is Level AI solving and how is that benefiting you?** Identifying voice of the customer friction points and process improvement opportunities. ### 8. I have learnt alot that helps with my communication with customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Level AI?** It is easy to review and clear information **What do you dislike about Level AI?** I don't see anything at this time that is challenging **What problems is Level AI solving and how is that benefiting you?** Quality evaluation ### 9. Level Ai **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Level AI?** This app is very consistent with its details. **What do you dislike about Level AI?** It is hard to navigate the app at times. **What problems is Level AI solving and how is that benefiting you?** How to review previsou converstions. ### 10. Helpful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Level AI?** Easy to work with, very helpful for managers and agents. Feature are great. **What do you dislike about Level AI?** Autoscores aren't that accurate, so additional digging is needed **What problems is Level AI solving and how is that benefiting you?** Helping with average talk time, improve quality and customer satisfaction. ### 11. Powerful tool to analyze customer support calls **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Level AI?** Easy configuration of rubrics and metrics for scoring **What do you dislike about Level AI?** Misinterpretation of transcripts, AI need to be better. **What problems is Level AI solving and how is that benefiting you?** Helping QA to analyze and coach customer support ### 12. Convenience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Level AI?** Very convenient UI. Features are continuously added. **What do you dislike about Level AI?** If there is one gripe, it would be the downtime between updates. **What problems is Level AI solving and how is that benefiting you?** I use LevelAI for quality services. ### 13. My Experience with Level AI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Printing | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Level AI?** Level AI is a transformative tool for Quality Assurance, offering automation, consistency, and actionable insights that drive improvement. Its ability to enhance real-time feedback and support training initiatives makes it an invaluable asset for any organization aiming to elevate their customer service standards. For teams looking to optimize their QA processes, Level AI is undoubtedly worth considering. **What do you dislike about Level AI?** Currently, I have no dislikes about Level AI as far as my interaction with the software goes. **What problems is Level AI solving and how is that benefiting you?** Level AI inspects the quality of our calls and then marks it according to the quality category used by the company. It is beneficial because it also picks apart the conversations according to quality categories which makes it easier on the QA personnel. ### 14. LevelAI **Rating:** 5.0/5.0 stars **Reviewed by:** Corinne F. | Senior Manager, Quality & Enablement, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Level AI?** LevelAI is a transformative platform that offers insights into how we can improve the employee and customer experience by identifying areas of opportunity. It scores ~100% of interactions across channels and provides data around sentiment, trending topics/sub-topics, and more. This allows us to easily decide where we should focus our human resources to get the most value when conducting VoC and coaching analysis. LevelAI has the ability to record screens on both Mac and Windows, which is critical for us. Our account team is fantastic! **What do you dislike about Level AI?** It would be helpful if we could have a more customizable UI with less scrolling, more chart options, and color/font options. **What problems is Level AI solving and how is that benefiting you?** Gives insight into the overall customer experience. ### 15. User-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Shanece M. | Customer Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2024 **What do you like best about Level AI?** LevelAi is a very informative tool. The contact evaluations are always accurate and reviews are easily understand. I love that the tool is user-friendly. Support is always available and that is of utmost importance. **What do you dislike about Level AI?** I haven't found anything that I dislike about the tool as yet. **What problems is Level AI solving and how is that benefiting you?** LevelAI evaluates chat and phone contacts for our contact center. This aids in rapid evaluations and allows a process flow for disputes where necessary. ### 16. Informative **Rating:** 4.5/5.0 stars **Reviewed by:** Tremaine B. | Customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Level AI?** What I like most is how easy it is to locate new quality scores once they are completed. **What do you dislike about Level AI?** The downside is that the AI being used is not familiar with our speaking patterns, so we are scored negatively for what would otherwise be positive speaking. **What problems is Level AI solving and how is that benefiting you?** Level AI creates a designated space to discuss our contact/ work. ### 17. So Far So good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Level AI?** The tool has significantly streamlined our quality evaluations, making it easier to review and assess contacts efficiently. Its user-friendly interface is a major advantage, enabling frequent use without any major complications. **What do you dislike about Level AI?** We’ve noticed delays in call ingestion, which affects our workflow and timely evaluation processes. Addressing this issue would greatly enhance the tool’s reliability and performance. **What problems is Level AI solving and how is that benefiting you?** The tool has significantly streamlined our quality evaluations, making it easier to review and assess contacts efficiently. Its user-friendly interface is a major advantage, enabling frequent use without any major complications. ### 18. My experiance **Rating:** 2.5/5.0 stars **Reviewed by:** Debra P. | Customer Work Force Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Level AI?** I like have charts to review the data we look at in one pot instead of manually looking for the data. **What do you dislike about Level AI?** I am frustrated how often the instascores are not calculating as it delays our monitoring with our agents. **What problems is Level AI solving and how is that benefiting you?** It has helped to have a more broad spectrum of monitoring scores compared to when my team had to manually monitor. ### 19. MUST HAVE CUSTOMER SERVICE TOOL **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2025 **What do you like best about Level AI?** As a customer service manager for an online retailer, Level AI has been a game-changer for my team. Its analysis of customer interactions is detailed, saves time, and boosts performance. The insights into tone, sentiment, and trends help me coach associates effectively and improve KPIs, all while enhancing the customer experience. Level AI is evolving, efficient, and genuinely impactful—I can’t imagine managing without it now. Highly recommend! **What do you dislike about Level AI?** As we provide feedback, the system and its features evolve. **What problems is Level AI solving and how is that benefiting you?** Actionable Coaching and Feedback, Identifying Trends and Pain Points, Improving KPIs ### 20. Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Abigail E. | Senior Finance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Level AI?** I appreciate the concept of the product, and I believe that with further development, it has the potential to become a valuable QA tool. **What do you dislike about Level AI?** The dashboard feels overcrowded and visually overwhelming. Reviewing feedback is cumbersome, and updates seem slow. A cleaner user interface would greatly enhance the user experience. **What problems is Level AI solving and how is that benefiting you?** Streamlining and consolidating QA into a single space significantly enhances efficiency. ### 21. Good experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Mia F. | Management, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Level AI?** Easy to maneuver. Dashboard very easy to understand. **What do you dislike about Level AI?** Unable to understand wording during conversations sometimes but that’s not a deal breaker. **What problems is Level AI solving and how is that benefiting you?** Detailed Quality Assurance on calls for my employer. It helps to be able to see the conversation compared to just being able to listen ### 22. One Stop Shop **Rating:** 5.0/5.0 stars **Reviewed by:** kelly r. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Level AI?** Being able to conduct coaching sessions abd calibration sessions has been a very effiecent and effective tool for our managers, and the analytics has been very helpful to identify areas of opportunity that may have been previously missed due to the high volume of calls we handle on a daily basis. **What do you dislike about Level AI?** I feel the only downside is the length of time for the calls and data to be loaded into Level. It can take several hours at times, which can be inconvienent. **What problems is Level AI solving and how is that benefiting you?** We are using Level AI to compare best practices of top producers vs. bottom producers to help increase their performance ### 23. Accelerates time it takes to analyze performance insights and with 100% samples. **Rating:** 5.0/5.0 stars **Reviewed by:** Aizel I. | Senior Quality Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Level AI?** Intuitive to use even for beginners line me. **What do you dislike about Level AI?** Layout could be more visually strategized. **What problems is Level AI solving and how is that benefiting you?** Low performance driver determination. ### 24. Level A.I. is effective at saving time and managing Q.A. **Rating:** 5.0/5.0 stars **Reviewed by:** Christian D. | Senior Patient Services Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Level AI?** I love the automation and the transcripts it does for you. I can literally read the call and grade it quickly from a Q.A. perspective. **What do you dislike about Level AI?** The updates could be faster and sometimes it gives error when submitting grades for calls. **What problems is Level AI solving and how is that benefiting you?** It's making quality assurance very easy and also making sure my agents are providing exceptional customer service! ### 25. Level AI makes it easy **Rating:** 5.0/5.0 stars **Reviewed by:** Angel Grace T. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Level AI?** Able to monitor calls in a more efficient way. **What do you dislike about Level AI?** The transcripts are not 100% accurate but it helps alot. **What problems is Level AI solving and how is that benefiting you?** The number of calls that can be audited as we don't need to do manual transcripts instead we can focus on the quality of the calls. ### 26. Time Saver... **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Level AI?** This is very helpful for QA's because it can save a lot of time, there is no need to manually type the transcriptions so the QA's can focus more on what transpired in the calls. It is very accesable to everyone in the workplace, agents can now dispute the scores. It is amazing because it can capture real time interactions. I love how this works. **What do you dislike about Level AI?** The tool is new, and i have a lot to discover. **What problems is Level AI solving and how is that benefiting you?** Improving productivity ### 27. Quality Framework **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Level AI?** Level AI can be customized to meet the needs of the company and also the agents. I have been interacting with this software for over 2 years and I've seen improvement in my quality score. The auto QA does a great job specifically with accuracy. The feedback provided is very relevant to help us grow and be the best customer care specialists in this modern and competitive industry. **What do you dislike about Level AI?** It would be good to have a tab in Level AI that has all the evaluations. Currently there is a tab 'Coaching' which has some evaluated contact but not all are listed there. **What problems is Level AI solving and how is that benefiting you?** Probing for specifics. It gives you feedback on the questions you would have ask during the interaction as to whether they were too general/non-effective or specific/effective ### 28. Level AI review **Rating:** 5.0/5.0 stars **Reviewed by:** Erica C. | Senior Escalation Management Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Level AI?** Overall, Level AI’s QA tool is a game-changer for enhancing both agent performance and customer satisfaction! **What do you dislike about Level AI?** I cannot think of anything that I dislike about level AI. **What problems is Level AI solving and how is that benefiting you?** NA ### 29. Wonderful Level AI **Rating:** 5.0/5.0 stars **Reviewed by:** Rose Q. | QA, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Level AI?** What I like the most about Level AI is, it makes my work more easier. **What do you dislike about Level AI?** There is nothing that I dislike about Level AI. **What problems is Level AI solving and how is that benefiting you?** Everything and made more easier. ### 30. Level AI makes life easier . It allows you to save time in making your audits or reports. **Rating:** 5.0/5.0 stars **Reviewed by:** Edna M. | Quality specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2024 **What do you like best about Level AI?** No need to manually type every call transcription with Level AI and gives you more options to make work easy. **What do you dislike about Level AI?** No experience yet of having trouble with this. **What problems is Level AI solving and how is that benefiting you?** Typing a call transcription ### 31. Reliable tool for reviewing customer interactions **Rating:** 4.5/5.0 stars **Reviewed by:** Tyrone A. | Customer Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Level AI?** I like that I can listen to my calls and review my chats almost instantly. When my calls are reviewed for QA purposes, I can review the notes and/or dispute various points. This has helped me improve tremendously and I am truly happy about that. It is so easy to use **What do you dislike about Level AI?** I hate the fact that a notification is not sent when there is a new review available **What problems is Level AI solving and how is that benefiting you?** Level AI is allow me to improve the quality of my customer interactions ### 32. The best support/co-pilot for our contact centre **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Level AI?** Previously, our agents had to sift through multiple documents to resolve complex queries. With Level AI's Agent Assist, all the necessary information is now at their fingertips, leading to higher customer satisfaction scores. Additionally, I can now audit every interaction with greater accuracy and in 90% less time. **What do you dislike about Level AI?** Nothing as such, just data ingestion can be faster. **What problems is Level AI solving and how is that benefiting you?** Level AI is helping our team in managing end-to-end contact center Quality Management operations with its scorecarding, auto-QA library, calibration, coaching, custom case selection and more. Moreover, it's agent assist SKU is helping our agents in acting effectively and quickly to customer queries. ### 33. Evolve your Contact Center with Artificial Intelligence **Rating:** 4.0/5.0 stars **Reviewed by:** Josh D. | Executive Director Of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Level AI?** As with any Contact Center, my team's needs focused on quality and customer experience improvement while reducing cost. LevelAI is helping us to automate repetitive tasks for our agents and their managers - allowing them to focus on the "human touch" and process tasks more quickly. With automated Instascore, call transcription, "tags", etc. we will be able to dramatically improve both the quantity and depth of Quality Assurance feedback with signiificantly less manual effort. We also hope to glean pertinant customer experience feedback without requiring the customer to provide the feedback via surveys, instead using LevelAI's VoC Insights feature and Sentiment analysis. LevelAI has showed great partnership in enabling AI into our Contact Center, both during implementation and post-implementation where we still have recurring meetings with our support lead. They made the Discovery/Implementation process smooth, by coming prepared, being ready to listen to feedback, and providing expertise where we needed help. They have been ready and willing to tailor to our needs and are open to feature requests. **What do you dislike about Level AI?** My only issue with the implementation was having to wait until a required threshold of STEREO call recordings were gathered. Like any Contact Center we had years of recordings, but in MONO. STEREO is required to perform the analysis required to create and train the model. For us, this meant waiting a couple months to organically gather the recordings vs. using historical recordings. **What problems is Level AI solving and how is that benefiting you?** With the typical manual approach to Quality Assurance you are really only reviewing a very small of the total population of calls. Listening to calls multiple times while scoring a call is time consuming and ultimately a bottleneck for any Quality Assurance program. LevelAI is attacking this problem from both ends: 1) creating capabliity to automatically provide Quality Assurance results against a configured quality rubric enables insight into 100% of calls for a portion of your overall quality rubric - 2) with the use of transcriptions, conversation and scenario "tags," and AI suggestions, manually scoring calls has never been faster and easier. ### 34. LevelAI AWESOME **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth Rey S. | Quality Assurance Auditor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Level AI?** It make our work easier.It make our work efficient. **What do you dislike about Level AI?** There is nothing to dislike about levelai **What problems is Level AI solving and how is that benefiting you?** There is no problem and it makes our auditing easier and efficient. ### 35. Yes I like it **Rating:** 3.0/5.0 stars **Reviewed by:** Jheanelle S. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Level AI?** I is very helpful and handy for working individual **What do you dislike about Level AI?** It can be slow at time but still helpful **What problems is Level AI solving and how is that benefiting you?** Work relation project ### 36. Quite Impressive! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Level AI?** Level AI helps you identify your areas of improvement and also your strenghts very easily! I use Level AI several times throughout the month and it is easy to use, navigates great and the information is right in front of you once you log in. **What do you dislike about Level AI?** I have been using this software for over a year and I have yet to see something I dislike **What problems is Level AI solving and how is that benefiting you?** It evaluates the calls with our key points/objectives easily. ### 37. Level Ai is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Rinz V. | QA, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Level AI?** Made my work easier and more efficient. The best. **What do you dislike about Level AI?** Nothing. Everything is going well and effectively. **What problems is Level AI solving and how is that benefiting you?** Everything. Made my work easier. ### 38. This is Convenient to use **Rating:** 5.0/5.0 stars **Reviewed by:** Acer D. | QA auditor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Level AI?** Monitoring agent calls ang providing feedback. **What do you dislike about Level AI?** Theres nothing to be dislike in Level AI. **What problems is Level AI solving and how is that benefiting you?** Agents Errors ### 39. Very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Candalee G. | CS agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Level AI?** Its a user friendly platform, it helps us to review all graded contacts and so we'll know what we're doing right or wrong **What do you dislike about Level AI?** Sometimes the review doesnt show on our end but out leaders show it pending on their end **What problems is Level AI solving and how is that benefiting you?** know where we fall short on our contact, leaders can leave comments ### 40. great customer insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Level AI?** very dynamic and has verstaile ways of slicing and dicing information. Customer insights can be managed based on needs and the accuracy level is really good. **What do you dislike about Level AI?** UI in dashboards is improving but we can add more filters to pre-set dashboards so we can get the data visualization we want, such as VOC dashboard for example. **What problems is Level AI solving and how is that benefiting you?** auto QA customer insights coaching contact library analytics ### 41. It's a great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Level AI?** I like the reviews I'm given on my QA session, it gives me a breakdown of my call flows **What do you dislike about Level AI?** It's jampack with info so can get overloading with finding what you want **What problems is Level AI solving and how is that benefiting you?** Gives me a better understanding of what I'm achieveing on my calls base on what my organization i sasking for ### 42. Level AI for Call centers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Level AI?** It provides accurate information in realtime **What do you dislike about Level AI?** The notifications of an evaluation is a bit delayed **What problems is Level AI solving and how is that benefiting you?** It processes the data quickly and identifies details that you may have missed ### 43. Customer Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Jason E. | Customer Service Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Level AI?** I use level AI at my job every day and so far my experience has been flawless. **What do you dislike about Level AI?** I am yet to find something that I dislike **What problems is Level AI solving and how is that benefiting you?** Level AI allows us to review and get feedback on our everyday contacts which helps us to improve ### 44. Very beneficial to my company! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Level AI?** I like LevelAI due to te fact that it is very easy to use and can be customized to what we need in order to grade interactions as a quality asurance analyst. I love the automation and the transcripts it does for you. Very easy to use! **What do you dislike about Level AI?** I really enjoy Level AI overall and really don't have any complaints! **What problems is Level AI solving and how is that benefiting you?** It is helping my company train our agents, and gives us the ability to offer real time coaching and feedback. ### 45. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Level AI?** LevelAI provides insights to our interactions at a level of granularity that would be impossible with manual review or relying on traditional metrics alone. Between the efficiency gains to our agents, QA, and leadership teams and the VOC insights that influence our product and process decisions, this tool has been a game changer. **What do you dislike about Level AI?** I haven't found anything I dislike so far. **What problems is Level AI solving and how is that benefiting you?** Automated QA, agent coaching and real time assistance, VOC insights ### 46. Working with Level AI was educational and very "partner" oriented.. **Rating:** 4.5/5.0 stars **Reviewed by:** Freddie B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Level AI?** The Team at Level AI didn't just show up, dump some technology into our environment and leave us to figure it out. They worked to understand our particular business, fit their tool into our environment and even take feedback and make changes to how their tool worked or interacted to our processes and data. This is an emerging market and everyone is moving at the speed of light, but the Level AI team took time to pause and make sure we were getting what we needed out of the tool. **What do you dislike about Level AI?** Working in this quickly evolving and growing market has challenged Level AI to keep up, grow, etc... We saw many new people come in and out of our implementation project which created some challenges, but has stablized with the ongoing support team. **What problems is Level AI solving and how is that benefiting you?** Instead of only being able to review 3-5% of calls that come into our Center and it also happening days or weeks after a call comes in, we now are able to review 100% of the calls that come to us. We do this in real-time, which also allows us to proactively pick up on trends or issues our members may be having and make adjustments or connect back to our clients, many times before they even know there is an issue. ### 47. A great solution for NLP, Analytics, Call Center Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Level AI?** It has a lot of capabilities that help with data science focus areas and in call analytics, routing, and CRM data management. It is also a top notch solution used by our clients and with nothing but good stuff. **What do you dislike about Level AI?** Nothing, I think they do a good job in responding well which is key. **What problems is Level AI solving and how is that benefiting you?** Understanding the level of interactions, data analysis, sentiment analysis and developing jointly with work we have within Salesforce and web analytics tools. ### 48. easy to use and makes our work easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Level AI?** What I like the most is the QA option as well as the scoring and recommendations that are given **What do you dislike about Level AI?** I am not a fan of the text to speech option, not so accurate **What problems is Level AI solving and how is that benefiting you?** easy scoring helps our QA team and also highlights call issues ### 49. Great analytics tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Level AI?** LevelAI is an impressive AI development platform that combines an intuitive interface with robust features like natural language processing and model training. It facilitates team collaboration effectively and offers responsive customer support, making it accessible to users at all levels. **What do you dislike about Level AI?** Data overload through some reporting dashboards, challenges with false positives. **What problems is Level AI solving and how is that benefiting you?** Reducing cost for quality assurance ### 50. Excellent tool to provide feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** [bgo] Sheilyn V. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Level AI?** Level AI has been an important tool because I have seen how people have improved in their daily tasks. This tool is an interactive method of sharing observations or suggestions to improve a specific performace or work. **What do you dislike about Level AI?** Sometimes it takes time to display the information. **What problems is Level AI solving and how is that benefiting you?** Level AI is so beneficial for me because that is the way that I know if I am doing and following the requirements of my work. With this tool I can know not only if I have to improve something but also if I did something well. ## Level AI Discussions - [What is LevelAI used for?](https://www.g2.com/discussions/what-is-levelai-used-for) - 1 comment - [View Level AI pricing details and edition comparison](https://www.g2.com/products/level-ai/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+14%3A03%3A01+-0500&secure%5Bsession_id%5D=71aa35a2-4597-4a94-8738-da0ba67ac3e7&secure%5Btoken%5D=974cb47cdda3b908b2aeede50d2a27f28d9e1837b3edd2bd38b8cde663e9e085&format=llm_user) ## Level AI Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Liberty](https://www.g2.com/products/liberty/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) ## Level AI Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Algorithm** - Part of Speech Tagging - Summarization - Named Entity Recognition - Sentiment Analysis - Emotion Detection - Language Detection **Data Ingestion** - Big Data Processing - Unstructed Data Processing - Processing of Various File Types **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **System** - Data Ingestion & Wrangling - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Presentation** - Report Creation - Charts and Graphs - Tailored Content **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Integrations - Compliance **System** - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Level AI Alternatives - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) - 4.6/5.0 (220 reviews) - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (578 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)