LettrLabs Pros and Cons

This is an update to my previous LetterLabs review. What really stands out with LetterLabs are lots of things and for me their customer support makes all the difference and why I have settled on LetterLabs as my go-to platform for pen letters and postcards. Past two months have tried other wannabe competitors...but the three I worked with way too clunky to navigate and iron out the design issues I was having with each project which were note cards with envelopes. So I came back to Letterlabs after trying the other platforms and what a refreshing and welcome experience. Not only did I get almost immediate real-time phone call from their support people who walked me through the questions I had about a particular issues I was having with getting the design down just the way I wanted it to look, but they showed me additional tips --- again, real-time via screen-share AND speaking directly with them by phone --- all made a big difference is getting me where I wanted to go. Also, and this to me maybe even more important, I was able to reach the individual who heads up the team that does customer support for my particular account --- and was able to learn more stuff about what kinds of cards and letters are pulling best and also the ones that for any number of reasons are not working. That last part --- what is not working --- good to hear that because it shows transparency and not all the sugar coating sales pitches so common from support people. All in all, I'm a very happy camper with LetterLabs and am still learning tricks and tips for improving my direct mail.

Simplicy and works without having to spend lots of time making it work. I do direct mail on regular basis and came to LetterLabs already sold on getting letters opened and read. All depends on what you say in your mailing plus what it costs to get your mailing out the door. So I checked out alternatives to LetterLabs ---- tried them out on at at time. Gave them all a fair shake... and ended up back with LetterLabs. Not just for LetterLabs pricing --- which is easy to understand, transparent, and cost-per-mailing better than their competiton, but because LetterLabs keeps things simple without sacrificing

functionality. Plus, if I need help their support folks are there real-time. Review collected by and hosted on G2.com.

Have not yet figured that out. If I do, I will post it. Simply because I think the LetterLabs people will listen and do what they can to keep making their platform better and better. Review collected by and hosted on G2.com.

Easy to use platform. I went in, clicked through it and had my ready to use post card and envelope done in just a very short amount of time. I was impressed with the great UX design of the platform - and the pricing is fair as well. Great if you want to send out personalized looking cards.

The account executive was very attentive and I even got a onboarding call - but I already had figured everything out myself. Super friendly people and a pleasure to work with! Review collected by and hosted on G2.com.

nothing, there was nothing I didn't like Review collected by and hosted on G2.com.

The interface and options, I think, are very well thought out so that there is very little friction for me to easily log in, pull up my template, draft a note, address, and send it to a client when I finish a project. I compared several platforms offering similar services and liked the pricing structure that LetterLabs offered. I am still a fan of snail mail and think that sending thank-you cards or other mailings to my clients makes a good impact for me as a small business owner. Review collected by and hosted on G2.com.

Well, it isn't your penmanship...but in my case that's probably a good thing. I have sent samples to myself and the writing is pretty perfect, even if you pick a "messy" handwriting style. By perfect I mean the spacing between the letters and words and how perfectly level each line is. I don't think I'm trying to fool anyone into thinking I physically wrote this note...but that's one thing to keep in mind, the precision of the note/handwriting will be clear. That being said, they are my words and having them be legible is a major win for me. Review collected by and hosted on G2.com.

It's easy to create re-usable templates in Lettr labs so that you can just do small updates to content when you want to send a new letter. It saves all your prior settings so you don't have to start from scratch every time. I also like that you can easily upload your address list. We use this service to send letters to leads on a monthly basis and the tool makes it easy to do this. Review collected by and hosted on G2.com.

The only downside is that they charge extra for additional characters for each letter, so if your letter is on the longer side you will pay more. Review collected by and hosted on G2.com.

Letterlabs is pretty straightforward. Their website is easy to navigate and pretty much has everything I need. Their customer support is also very good but the ways they can be reached could be improved. Review collected by and hosted on G2.com.

They are a bit more expensive than what I'm used to paying with the previous note provider I was using, and they don't have any options yet for me to include my business card in the notes I send out. Review collected by and hosted on G2.com.

We've been running handwritten letter campaigns for several years now and LettrLabs stands above the rest for click-to-ship times, and pricing. It's easy to use, and makes me look great with my clients. What more could you want? Review collected by and hosted on G2.com.

I wish it offered the ability to compile mailing list by tax ID, rather than just phyisical mailing address, but that is a bit of a corner case as we operate in an area with a number of second homeowners. Review collected by and hosted on G2.com.

LettrLabs has helped transformed the ways we are able to communicate with our donors and has helped us create more streamlined, efficient systems. This has been especially helpful as our development teams have gone through a number of transitions over the past couple years. I've also had nothing but great interactions with the LettrLabs team. They have graciously answered all of my questions and have helped our team better understand how to use the platform. Review collected by and hosted on G2.com.

We haven't experienced any downsides. The platform has continued to innovate and add more features, which has been extremely helpful. Review collected by and hosted on G2.com.

LettrLabs provided an efficient means to service our need for traditional letter marketing. Their hands-on approach really made the task so very easy, and had us coming back time and time again to reuse their service. The team members are especially helpful and provide wise recommendations based on their experience and case studies. Review collected by and hosted on G2.com.

Using any form of traditional marketing method comes at a cost, and there is no difference here. However, LettrLabs does provide a decent discount based on order quantity, which helps down the line. Review collected by and hosted on G2.com.

I really enjoy using LettrLabs services. Not only was their team very helpful and available to me for questions (Jeremiah specifically was awesome!), but the quality is nice and you can't beat the price. The platform is very easy to use as well! I really appreciated Jeremiah's help as he was able to recommend some ideas I had not thought of! Review collected by and hosted on G2.com.

I wish there was more flexibility with the QR code and being able to put it on the back of the postcard instead of the front. Review collected by and hosted on G2.com.

I like the ability to create templates, this makes it very fast to send out a handwritten card at a great price. My clients love the personal touch and it saves me a ton of time. Review collected by and hosted on G2.com.

There is not much I dislike about letterlabs. I would recommend. Review collected by and hosted on G2.com.