--- title: LendingPad Reviews meta_title: 'LendingPad Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 168 reviews by the users' company size, role or industry to find out how LendingPad works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 168 scale: '5' date_modified: '2026-07-07' parent_category: name: Loan url: https://www.g2.com/categories/loan --- # LendingPad Reviews **Vendor:** LendingPad Corp **Category:** [Loan Origination Software](https://www.g2.com/categories/loan-origination) **Average Rating:** 4.7/5.0 **Total Reviews:** 168 ## About LendingPad LendingPad is a modern loan origination system (LOS) designed to streamline the mortgage lending process for lenders, brokers, bankers, and credit unions. This comprehensive solution provides a centralized platform that enhances compliance and automates the lending workflow. By integrating advanced technology into the mortgage industry, LendingPad aims to simplify operations, improve efficiency, and ultimately reduce the overall cost of business for its users. Targeted primarily at professionals within the mortgage sector, LendingPad caters to a diverse audience that includes independent brokers, large financial institutions, and credit unions. Each of these entities faces unique challenges in managing loan applications, compliance requirements, and customer interactions. LendingPad addresses these challenges by offering a suite of tools that facilitate the entire lending process—from application to closing. This versatility makes it an attractive option for organizations looking to enhance their operational capabilities while ensuring adherence to regulatory standards. Key features of LendingPad include its user-friendly interface, automated workflows, and robust reporting capabilities. The platform allows users to manage loan applications efficiently, track progress in real-time, and generate detailed reports that provide insights into performance metrics. The automation of routine tasks not only saves time but also minimizes the risk of human error, ensuring that compliance requirements are consistently met. Furthermore, LendingPad’s centralized system enables seamless collaboration among team members, enhancing communication and productivity. Another significant benefit of LendingPad is its adaptability to various business models within the mortgage industry. Whether a user is a small brokerage or a large banking institution, the platform can be customized to meet specific operational needs. This flexibility, combined with its comprehensive feature set, positions LendingPad as a valuable tool for organizations aiming to optimize their lending processes. By leveraging this technology, users can focus more on building relationships with clients and less on administrative burdens, ultimately leading to a more effective lending experience. In summary, LendingPad stands out in the loan origination system category by providing a centralized, compliant, and automated solution tailored to the needs of the mortgage industry. Its focus on enhancing efficiency and reducing costs makes it a practical choice for lenders and brokers seeking to improve their business operations. ## LendingPad Reviews ### 1. Best LOS I've used! **Rating:** 4.0/5.0 stars **Reviewed by:** Jeffrey W. | Mortgage Loan Originator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about LendingPad?** It's easy to use and easy to keep files organized. **What do you dislike about LendingPad?** LendingPad is an excellent LOS as far as functionality and ease of use. A few additional features would make it top of class such as more automations so more business rules can be implemented; it would be easier and more efficient if all fields of the disclosures would autopopulate so we don't have to input redundant data; the servers are very slow and lag when you get busy working on a loan; custom email messages and sms functionality would be a huge bonus as well. **What problems is LendingPad solving and how is that benefiting you?** A superior LOS and POS borrower portal. Makes sending e-sign docs and disclosures a breeze! **Official Response from Anais Fernandez:** > Hi Jeffrey, we thank you for your feedback. We wish you the best of luck in all your future endeavors. ### 2. Very user friendly compared to competitors **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** How user-friendly it is. Worth every penny **What do you dislike about LendingPad?** Honestly I haven't found a significant fault with it **What problems is LendingPad solving and how is that benefiting you?** How easy it is to bring new loan originators and easily adapt to the new system **Official Response from Anais Fernandez:** > Thank you for your positive feedback on LendingPad! We're thrilled to hear that you find our platform incredibly user-friendly and worth every penny. It's fantastic to learn that you haven't found any significant faults with LendingPad, and we appreciate your honesty in sharing your experience. We're delighted that LendingPad has been instrumental in solving the challenge of onboarding new loan originators effortlessly. Our aim is to provide a seamless and adaptable system that streamlines processes, making it easier for your team to transition and work efficiently. If you ever have additional feedback or if there's anything specific you'd like to discuss, please feel free to reach out. We're here to support you and are grateful for your trust in LendingPad. Thank you for choosing us ### 3. Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about LendingPad?** It's seemless when importing a 3.4 file and very easy to navigate **What do you dislike about LendingPad?** I don't really have anything I don't like **What problems is LendingPad solving and how is that benefiting you?** I don't have any specific problems at the moment. **Official Response from Anais Fernandez:** > Hello there! Your kind words have truly made our day! We're thrilled to know that LendingPad is making a positive impact on your loan origination process. Thank you for taking the time to share your feedback. We're committed to providing excellent support, and we look forward to continuing to serve and support you. Feel free to reach out if you have any questions or need assistance. ### 4. Loan Processor **Rating:** 5.0/5.0 stars **Reviewed by:** Linda S. | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** The ease of everything being centrally located, documents, loan information, 3rd party vendors etc. **What do you dislike about LendingPad?** It takes to long each time you click in an area within lending pad for the system to move. I also find it very cumbersome when entering the dates/critical dates that you HAVE TO ENTER in a time. That is so unneccessary and would love that feature to be removed. Thank you. **What problems is LendingPad solving and how is that benefiting you?** NA ### 5. Lending pad review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about LendingPad?** Support is great when I have an issue, always answered clearly and quickly. **What do you dislike about LendingPad?** Portal glitches and loses information causing frustration. 75% of the time, its great, but when I really need things to work and save information I have typed into the portal because I am on the phone with a client the portal glitches and loses all the information **What problems is LendingPad solving and how is that benefiting you?** orginating loans **Official Response from Anais Fernandez:** > Thank you for taking the time to share your feedback on LendingPad. We're thrilled to hear that you appreciate the great support we provide, ensuring your concerns are addressed promptly and clearly. Regarding the issue you've experienced with portal glitches and information loss, we understand the frustration it can cause, especially when dealing with clients. To enhance the information-saving process, we highly recommend routinely clearing your browser cache. This simple step can contribute to a smoother experience and minimize the likelihood of glitches affecting data retention. We appreciate your continued trust in LendingPad as your solution for originating loans. If you have any further questions or need assistance, please don't hesitate to reach out. We value your feedback and are committed to continually improving our platform to better serve your needs. Thank you for being a part of the LendingPad community! ### 6. Flexible and helpful products for any LO! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** I recently had the opportunity to use a loan origination software and I must say, it was a game-changer for me. The most helpful feature of the software was its ability to streamline the entire loan application process, from start to finish. The software allowed me to easily input all the necessary information, and it automatically generated all the required documentation **What do you dislike about LendingPad?** It's not perfect still need some improvements in design... **What problems is LendingPad solving and how is that benefiting you?** It can help you automate tasks, reduce errors, increase efficiency, and improve communication. With the right software, you can streamline your operations, save time and money, and ultimately increase your bottom line. **Official Response from Anais Fernandez:** > Thank you for sharing your positive experience with LendingPad and highlighting the game-changing aspect of streamlining the entire loan application process. We're delighted to hear that the software has been helpful in easily inputting information and automatically generating required documentation. We appreciate your feedback on the design, and we are committed to continuous improvement. Your input is valuable, and we'll certainly consider it as we work towards enhancing the user experience and overall design of LendingPad. It's great to know that LendingPad is addressing your needs by automating tasks, reducing errors, increasing efficiency, and improving communication. We understand the importance of these benefits in the loan origination process, and we're dedicated to providing a solution that not only meets but exceeds your expectations. If you have any specific suggestions or further feedback on the design or any other aspect, please feel free to share. We appreciate your partnership and look forward to continually serving you with a top-notch loan origination experience. ### 7. LendingPad review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** Easy of use. Easy of finding information to edit quickly. All users can see what others change in real time. All users can see documents uploaded by all parties. Quick save changes. Customer support. LendingPad traing videos on updates made to LendingPad. **What do you dislike about LendingPad?** Not being able to drop and drag into Documents without having to select to Add to Documents. **What problems is LendingPad solving and how is that benefiting you?** Answers in real time. ### 8. My experience with Lending Pad has been pretty good. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** What I like most about Lending Pad is that it's easy to use. Very practical. **What do you dislike about LendingPad?** What I dislike about Lending Pad is that you have to save or cancel a tab in order to see ratios and scenario at the top of the page. **What problems is LendingPad solving and how is that benefiting you?** Lending Pad is solving my LOS system needed. It is very practical, which makes it really easy to use. ### 9. Very robust system **Rating:** 4.0/5.0 stars **Reviewed by:** Art C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** Having quick chat support was very helpful. Having good command of software helps with navigation. **What do you dislike about LendingPad?** In my experience, the system "save" feature was not consistent or sometimes located at a place not expected. Continous cache clearing, Control +F5, etc. This was problematic for my entering info quickly and moving on to the next task. **What problems is LendingPad solving and how is that benefiting you?** Not really solving problems for me at this time. ### 10. I like Lending Pad, it's better than our old LOS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** The customer service is great! I message whenever I have an issue and they are quick and always solve my problem/get me my answer! **What do you dislike about LendingPad?** maybe there is a way to cusotmize our "dashboard" but I'm not sure how. There is alot of things we don't use so it looks cluttered. **What problems is LendingPad solving and how is that benefiting you?** Need a front end LOS System to run AUS **Official Response from Anais Fernandez:** > Thank you for sharing your positive experience with our customer service. We're delighted to hear that our team has been quick and effective in resolving your issues. We appreciate your input on the dashboard reports. Currently, LendingPad offers a variety of dashboard reports to provide a comprehensive set of options for our clients since currently, LendingPad's dashboard is not customizable. We understand that customization is important to tailor the dashboard to your company's preference. I want to assure you that future enhancements are indeed on our roadmap to allow users more flexibility in customizing the information on the dashboard. Keep an eye out for these updates, as we're actively working to provide a more personalized experience for our users. We're glad to know that LendingPad is helping you meet your front-end LOS system needs for running AUS. If you have any more suggestions or specific requirements, feel free to reach out. Your input is valuable, and we're dedicated to continually improving LendingPad to better serve your needs. Thank you for choosing LendingPad! ### 11. Lending Pad has everything I am looking for.......support, mortgage call reports, great set up **Rating:** 5.0/5.0 stars **Reviewed by:** Ann C. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about LendingPad?** The support team and ease of use. The disclosures and estimates are great. **What do you dislike about LendingPad?** Just that I am still learning how great it is. I used Calyx for 20 years, so Lending Pad is so much more advanced. **What problems is LendingPad solving and how is that benefiting you?** keeping clients organized, sending professional estimates, no corrupted files, mortgage call reports **Official Response from Anais Fernandez:** > Thank you for your positive feedback and for choosing LendingPad! We're thrilled to hear that you are enjoying our support team and finding our platform easy to use. We understand that transitioning from a different system can take some time to adjust, but we're confident that you'll continue to see the benefits of LendingPad's advanced features. We're glad to hear that LendingPad is helping you keep your clients organized, send professional estimates, and avoid corrupted files. Our goal is to provide a seamless and efficient experience for our users, and we're glad to see that we're meeting your needs. If you have any further questions or need any assistance, please don't hesitate to reach out to our support team. We're here to help and ensure that you have a great experience with LendingPad. ### 12. fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** Easy to learn and easy to use. Minimizes time and effort. Auto inputs most data **What do you dislike about LendingPad?** Absolutely nothing wrong with it and don't dislike anything. **What problems is LendingPad solving and how is that benefiting you?** Doing mortgage applications can be time consuming and frustrating. LP allows me minimize the effort and maximize results. Integrates everyhtng you need into an easy to use system. **Official Response from Anais Fernandez:** > Hello there! Your kind words have truly made our day! We're thrilled to know that LendingPad is making a positive impact on your loan origination process. Thank you for taking the time to share your feedback. ### 13. Efficient and easy to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** Easy to get around and find what you need, or get help finding. **What do you dislike about LendingPad?** Sometimes updates make things more complicated that they should be. **What problems is LendingPad solving and how is that benefiting you?** Submitting loan applications easily. Tracking clients and information. It allows me to get more clients and focus on my pipeline while not worrying about hours of inputting info. ### 14. LendingPad is cool **Rating:** 5.0/5.0 stars **Reviewed by:** Cassandra D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about LendingPad?** The ease of moving through the system without any issues and having access to the online support and traning. **What do you dislike about LendingPad?** Inability to scroll through the documents uploaded. You have to open one document, then close that document to view the next document. **What problems is LendingPad solving and how is that benefiting you?** uploading loans and viewing the file. **Official Response from Anais Fernandez:** > Thank you for sharing your positive experience with LendingPad and highlighting the ease of navigation and access to online support and training. We truly appreciate your feedback. Regarding your suggestion about the ability to scroll through uploaded documents, we value your input as it helps us enhance our platform. Your insights are invaluable in shaping the development of LendingPad, and we are committed to delivering a seamless and user-friendly experience. If you have any more suggestions or feedback, please feel free to share. We're here to ensure LendingPad meets your needs and exceeds your expectations. Thank you for being a valued user and helping us make LendingPad even better. ### 15. Lo **Rating:** 3.5/5.0 stars **Reviewed by:** Jennylee F. | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about LendingPad?** Customer support. I always get a response if I have an issue. **What do you dislike about LendingPad?** My clients keep getting out of order. Like the dashboard and other section isn't in the order from the last application. **What problems is LendingPad solving and how is that benefiting you?** Putting my clients in order. Helps me get to their approvals faster. **Official Response from Anais Fernandez:** > Thank you for sharing your thoughts about LendingPad. We're delighted to hear that you appreciate our customer support and the prompt responses you receive when you encounter issues. Your satisfaction is our priority. Regarding the concern about your clients appearing out of order in the dashboard, we'd like to clarify that the Pipeline and Last Modified Loans sections serve different purposes. The Pipeline orders loans based on the most recently status'd loan, ensuring a real-time view of your pipeline's progression. On the other hand, the Last Modified Loans section orders loans based on your most recently accessed files, providing quick access to recently worked-on applications. We understand the importance of efficient organization, and we hope this insight into the functionalities of these sections helps streamline your experience. If you have any further questions or suggestions, please feel free to reach out. We appreciate your feedback and are committed to enhancing your experience with LendingPad. Thank you for being a valued member of the LendingPad community. ### 16. Good experience so far. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about LendingPad?** File storage and reliability. Their response time for chat help is excellent. **What do you dislike about LendingPad?** The LOS needs improvement. I didn't know they had the LOS for over 1 year, and then when using it, it was still too basic. **What problems is LendingPad solving and how is that benefiting you?** They are improving the LOS. ### 17. I've been with LendingPad since 2019 and I love the system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about LendingPad?** The Support Team is very fast and besides that, there is a section that we can find most of answers for our questions **What do you dislike about LendingPad?** Nothing to dislike, they keep implementing new futures. **What problems is LendingPad solving and how is that benefiting you?** The great benefit of using LendingPad is that the system is very user friendly **Official Response from Anais Fernandez:** > Hello! Thank you so much for your feedback and for choosing LendingPad. We are delighted you found the system user-friendly, as this is one of our top goals! If we could ever be of any assistance, please don't hesitate to reach out to our team of industry experts through our support features! ### 18. It's ok, just a little quirky **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about LendingPad?** The chat support is GREAT, very repsonsive **What do you dislike about LendingPad?** Having to list the primary residence as an investment property for PITI to be included in the ratios doesn't make sense. **What problems is LendingPad solving and how is that benefiting you?** Not solving any problems, it's an adequate sysytem **Official Response from Anais Fernandez:** > I appreciate your feedback about LendingPad. We're thrilled to hear that you find our chat support to be responsive and great—your satisfaction is our priority. Regarding the concern you raised about listing the primary residence as an investment property for PITI inclusion in ratios, we understand the complexity of this scenario. The reason the primary residence has to be listed as an investment when purchasing a new primary is to paint the picture of what occupancy the current home you are living in will occupy. We're glad to hear that LendingPad is serving as an adequate system for you. If you ever have further suggestions or encounter any challenges, please don't hesitate to reach out. Your feedback is crucial in helping us refine and improve our platform to better meet your needs. Thank you for being a part of the LendingPad community. ### 19. Lending Pad keeps my business moving **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** How easy it is to navigate. The chat feature and help button are really helpful when I do get stuck **What do you dislike about LendingPad?** I hate inputting all my fees but it's not terrible **What problems is LendingPad solving and how is that benefiting you?** Jsut navigating the site **Official Response from Anais Fernandez:** > Hello and sincere thanks for your kind words! At LendingPad, we are delighted to hear that our support team has been helpful to you. We take great pride in providing top-notch support to our clients, and it warms our hearts to know that we've made a positive impact on your experience. If you ever have more feedback, questions, or need assistance, don't hesitate to reach out. LendingPad is here to support you every step of the way. Thank you for choosing us! ### 20. good and getting better **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** they keep enhancing it. support is fast and it integrates well **What do you dislike about LendingPad?** its bulky, not intuituve not as sharp as it can be for 2024 **What problems is LendingPad solving and how is that benefiting you?** the POS portion, lettign borrowers know what is missing ### 21. Lending pad is wonderful!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** The efficiency to go between tabs and structure a loan file. Lending pad is great! **What do you dislike about LendingPad?** Nothing really. I like everything about it and the ease of use. **What problems is LendingPad solving and how is that benefiting you?** Loan origination and structuring **Official Response from Anais Fernandez:** > "Hello there! Your kind words have truly made our day! We're thrilled to know that LendingPad is making a positive impact on your loan origination process. Thank you for taking the time to share your feedback. We're committed to providing excellent support, and we look forward to continuing to serve and support you. If you ever have any questions or need assistance, feel free to reach out. ### 22. Lending Pad **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** Able to complete a full app and linked to our website **What do you dislike about LendingPad?** A bit confusing navitgating through all of the tabs **What problems is LendingPad solving and how is that benefiting you?** Able to complete an electronic application **Official Response from Anais Fernandez:** > Thank you for sharing your feedback on LendingPad. We're pleased to hear that you appreciate the ability to complete a full application linked to your website. Your satisfaction is important to us. Regarding your feedback about the navigation through tabs being a bit confusing, we appreciate your input. We continually strive to enhance the user experience, and your feedback is instrumental in guiding our improvements. As of the 2023 release, we have introduced changes to simplify the loan section navigation. Have you had the chance to update your UI to the 2023 release? This update includes refinements aimed at making the navigation more intuitive. If you haven't done so yet, we recommend updating to the latest version to experience the improved user interface. If you have any further comments, suggestions, or if there's anything specific you'd like assistance with in navigating the tabs, please feel free to reach out. We value your feedback and are here to ensure that LendingPad meets your needs effectively. Thank you for being a part of the LendingPad community. ### 23. New user **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about LendingPad?** Chat box is helpful and convenient to use. **What do you dislike about LendingPad?** I'm still learning the system. I have not found anything I dislike yet. **What problems is LendingPad solving and how is that benefiting you?** It helps originate. **Official Response from Anais Fernandez:** > Hello there! Your kind words have truly made our day! We're thrilled to know that LendingPad is making a positive impact on your loan origination process. Thank you for taking the time to share your feedback. We're committed to providing excellent support, and we look forward to continuing to serve and support you. If you ever have any questions or need assistance, feel free to reach out. ### 24. New Lending Pad User **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** It integrates well with my website. It is easy to use and customer service is quick to answer questions. **What do you dislike about LendingPad?** I am just processing my first transactions so far is it easy to navigate. I have had quick responses t my questions. **What problems is LendingPad solving and how is that benefiting you?** It is user friendly for my clients and allows them to simply apply and upload paperwork **Official Response from Anais Fernandez:** > Thank you for taking the time to share your thoughts on LendingPad! It's fantastic to hear that the integration with your website is working well and that you find the platform easy to use. We're delighted that our customer service has been quick to address your questions and support you through your initial transactions. We understand that navigating through the first transactions can sometimes be a learning curve, but we're here to assist you every step of the way. If you ever have more questions or need further assistance, feel free to reach out. We're committed to providing a user-friendly experience for both you and your clients, making the application and paperwork process simple and efficient. Thank you for choosing LendingPad, and we're excited to continue supporting you in your loan processing journey! ### 25. More than a LOS **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela W. | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** The analytics provided in LP are good... **What do you dislike about LendingPad?** The frequency of duplicate applications. **What problems is LendingPad solving and how is that benefiting you?** Gathering information and analyzing core metrics. ### 26. great Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about LendingPad?** It's simple to use and when there's a struggle the chat is helpful and fast. **What do you dislike about LendingPad?** I think running reports is complicated so we do not use it for this very often. **What problems is LendingPad solving and how is that benefiting you?** Online access from anywhere **Official Response from Anais Fernandez:** > Thank you for sharing your positive feedback about LendingPad! We're delighted to hear that you find our platform simple to use, and that our chat support has been helpful and fast when needed. Regarding your comment about running reports, we understand it can be complex. If you'd like to explore the reporting functionality further, especially if you are a system administrator, we recommend setting up a System Administrator Support meeting. You can do this through your Support tab in LendingPad. During this dedicated session, one of our support members will assist you in creating reports and guide you through the process. This way, we can help you leverage the reporting capabilities more effectively and address any specific concerns you may have. We're thrilled that LendingPad's online access from anywhere is benefiting you. If you have any other questions, need further assistance, or want to explore the reporting functionality, please feel free to reach out. We're here to support you and enhance your experience with LendingPad. Thank you for choosing us! ### 27. Lending Pad has been really good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about LendingPad?** web based, easy to get help from help box. **What do you dislike about LendingPad?** The learning curve can be tough, but once you get enough time on it, it's fine. **What problems is LendingPad solving and how is that benefiting you?** web based, can access from any type of computer **Official Response from Anais Fernandez:** > Thank you for sharing your thoughts on LendingPad! We're pleased to hear that you appreciate the web-based nature of our platform and find it easy to get assistance through the help box. We understand that the learning curve can pose a challenge initially, but as you continue to explore LendingPad, we encourage you to take advantage of our complimentary onboarding sessions. These sessions are designed to provide personalized assistance, tips, and guidance to help streamline your experience and make the learning process even smoother. It's fantastic to know that LendingPad's web-based accessibility is solving key problems for you, allowing you to access it from any type of computer. We appreciate your feedback and are here to support you every step of the way. If you have any questions or if there's anything specific you'd like assistance with, please don't hesitate to reach out. Thank you for choosing LendingPad! ### 28. Super User Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about LendingPad?** Super user friendly, easy to naviagate and manage the 1003. **What do you dislike about LendingPad?** Too many tabs, need to streamline to putting application into 1 couple pages. **What problems is LendingPad solving and how is that benefiting you?** Generating more leads into loan applications. Efficiency. **Official Response from Anais Fernandez:** > Thank you for sharing your positive feedback about LendingPad! We're delighted to hear that you find our platform super user-friendly, easy to navigate, and efficient in managing the 1003. Regarding your comment about the number of tabs, we appreciate your input. It's important to note that we have recently updated our UI, which has restructured how the loan file tabs are handled. To ensure you are on the latest version that addresses your concern, please confirm that you are using the updated UI. If you are on the updated version, we highly recommend exploring the shortcuts feature, which allows you to set up your workflow for quicker access and ease of use. This feature can significantly streamline your experience and help organize your tasks more efficiently. We're thrilled to hear that LendingPad is contributing to generating more leads and improving efficiency in your loan applications. If you have any further questions, need assistance with the updated UI, or want to explore the shortcuts feature, please feel free to reach out. We're here to support you in optimizing your experience with LendingPad. Thank you for choosing us! ### 29. Lendingpad, all in once **Rating:** 5.0/5.0 stars **Reviewed by:** Fernanda M. | Operations Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about LendingPad?** I like that we can add every detail about our borrowers, and any teammate will be able to see it. From names, AKAs, and properties owned to employment, liabilities, and more! Plus, you can send the requests through Lendinpad, title requests, VOE, Hazard Insurance and more, so it makes my life easier by just clicking on the preview and then send. Additionally, you can balance your closing disclosure on the platform, and it even helps you calculate some of the fees. **What do you dislike about LendingPad?** I do not like how slow it is; I know that Lendingpad has a lot of information on its system, which makes it hard for the platform to load, but I would think that with nowadays technology and capacity, Lendingpad shouldn't take that much time to show me what I need. I know that Lendingpad is a great platform to have every detail regarding a purchase or refinance transaction, but it is a little bit frustrating when it keeps loading and loading. **What problems is LendingPad solving and how is that benefiting you?** Lendingpad is helping me find information faster, even though it takes quite a time for the platform to load; once I am on a file, I can see anything that I need; it makes it easier to keep track of the Critical Dates,Details of Transaction and the Subject Property because it summarizes all the information on the principal page. This benefits me because I can keep borrowers updated on dates and some transaction details when they call the office; plus, I can schedule a task for myself based on those dates, so I don't forget to send anything. **Official Response from Anais Fernandez:** > Hello Fernanda, Thank you for your feedback and for choosing LendingPad. I noticed you mentioned that, at times, LendingPad takes some time to load. Please try clearing your cache, as this will often be the reason why LendingPad will run slower. If you have any other concerns, please don't hesitate to contact our support team for additional assistance. ### 30. Everything mortgage professionals need in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle C. | Loan Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about LendingPad?** Lending Pad eliminates the need to bounce from different platforms when originating loans. Borrower's application information, documents, conversation and audit history, required disclosures, third-party information, etc., can all be found while accessing The Lending Pad from ANY device. The response team for your user questions is always quick and thorough. Very user friendly. **What do you dislike about LendingPad?** I do not have any issues while using Lending Pad. If I were to improve anything, I would want emails generated to applicants who have not uploaded requested documents. **What problems is LendingPad solving and how is that benefiting you?** Lending Pad stays up to date. It is easy to keep track of prospective leads and when to follow up. The "AUDIT" feature allows me to see what has been done on the file, from assigned assistant, MLO, and Processor. By having the documents for each file in one place, I no longer need to organize or share folders with each person on the loan. **Official Response from Anais Fernandez:** > Hello Danielle, Thank you so much for your feedback and for choosing LendingPad. We are always looking for ways to improve. Please submit a new feature suggestion for our team to consider for possible future implementation. To do this, please navigate to the Support tab and click on New Feature Suggestion on the top right-hand side. We are delighted to hear that your experience with LendingPad has facilitated your workflow. ### 31. Closer, AUS origination support **Rating:** 5.0/5.0 stars **Reviewed by:** David Z. | Certified Sys Admin, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2021 **What do you like best about LendingPad?** Web and cloud based LOS. This allow us work from home or as long as we can have a computer can connection to internet. As a closer and company wide origination supporter , I can easily work with coworkers at same loan same time anywhere. With LendingPad we could only need to button clicks to close loans. For example : closing doc, initial disclosure, Loan estimate esign, Direct run Fannie/Freddie aus, UCD, MERS registere, credit, flood, vvoe lot of processing needed integrations, with it our closer processor loan officer underwriter could close hundreds loans per month per person. I know pp may not believe that hundreds loans per person per month, but this is true, we did this in 2020 whole year. Our peak data showing our top closer closed 260+ in one month. YES, with LendingPad you could do too **What do you dislike about LendingPad?** Hope LendingPad can make business rules automation release asap. This will improve most of users works, this could be a huge for our management to handling origination works. Reduce compliance issues at day one. **Recommendations to others considering LendingPad:** YES, with LendingPad you could close hundreds loans per month per person. This is true and we already did in past mortgage applications bloom months. **What problems is LendingPad solving and how is that benefiting you?** Simple to use even new URLA release we thought using may have big difference compare with old 1003. But actually with LendingPad new URLA updates, our users no need to training, can direct to originating new URLA loans without questions. This help a lot ### 32. Perfect! **Rating:** 5.0/5.0 stars **Reviewed by:** Zissy S. | Mortgage Processor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about LendingPad?** What I like most about Lending Pad is that it is very user friendly and easy to use. the fields are color-coded, giving you a very clear way of working. It is perfect. **What do you dislike about LendingPad?** The system is a little slow. Sometimes when you log in or when you go from one fiel to another it takes a good few seconds for the page to load. sometimes it could take a little longer. **What problems is LendingPad solving and how is that benefiting you?** It is not complicated to start off a loan, vs another software that only has grey fields and it is kind of hard for the eye to see which fields need to be completed. **Official Response from Anais Fernandez:** > Hello Zissy! Thank you so much! Here at LendingPad, your feedback is important to us. If the system seems a little slow, be sure to clear your cache. If you need further assistance, please don't hesitate to contact our support team. Thank you for choosing LendingPad! ### 33. Simple and relatively easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Mark C. | Mortgage Loan Originator, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about LendingPad?** It's pretty easy to use. Easy to import a file and such. I came from Encompass and Calyx and am happy with Lending Pad! Takes a little getting used to just like any program, but most of it is easy to find for doing a majority of what you're looking for without hidden screens, secret folders and hidden menu options. Also like that support is live. Nice to have a pretty speedy answer. Each time I've had an issue, I've been able to get an answer quickly. **What do you dislike about LendingPad?** Once you start looking for things that are not every day use, it takes some leg work....and Google doesn't help. For example, I was looking for the residual income area for a VA loan. Couldn't find it. Couldn't find it on Google. Finally went to the help desk who they showed me where to dig it up. There are a few glitches. The main one is that the property tax field doesn't auto-populate after entering the info. If it does, it's after I've poked around a bit in other fields, then there it is. Or, I have to save my changes, exit, and then go back in and there it is. **What problems is LendingPad solving and how is that benefiting you?** I guess I could say I'm more productive in the sense that the screens are easy to switch through. You also don't lose information "by accident." The system will either ask you to save or you can't move on until you save. **Official Response from Anais Fernandez:** > Hello Mark! Thank you so much for your feedback and for choosing LendingPad. I had our support team look into the property tax field concern you mentioned. If you run into this issue again, please try the following: - Please press Control+ F5 to clear your cache. If you need any additional assistance, please don't hesitate to contact support through the chat bubble on the bottom right hand of the screen or email us at support@lendingpad.com. ### 34. The best for brokers **Rating:** 5.0/5.0 stars **Reviewed by:** Matt M. | Broker-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about LendingPad?** LendingPad is much easier to navigate and accomplish tasks than Calyx, Encompass, or Arrive (sorry, AIME). The ability to monitor pipeline progress, run DO, admin updates, and run reports quickly puts it far ahead of competing software offerings. With time being scarce many days, being able to execute tasks quickly and accurately is vital to success. Also, not having to spend a million hours doing call reports is always a good thing, right? **What do you dislike about LendingPad?** Sometimes the software updates can throw off your workflow when items move spaces, or the 'input method' (points etc) changes a little. Also, it can sometimes lag due to it being on a cloud server...it doesn't often happen (in my experience), but it can be annoying. **What problems is LendingPad solving and how is that benefiting you?** LendingPad's chat option is very user friendly with links to FAQs, and the help desk team is very thorough and responsive as well. The cloud 'lagging' issue has also gotten much better as they've upgraded their servers. The big "problem" for me previously was running call reports quickly, which the software handles brilliantly. **Official Response from Anais Fernandez:** > Hello Matt! Thank you so much for your feedback and for choosing LendingPad. We are always looking for ways to improve and value your feedback provided. We understand the software updates can take some time to adjust to, however, please don't hesitate to reach out to our support team for assistance. Wishing you a great weekend! ### 35. Much better than Calyx Point! **Rating:** 5.0/5.0 stars **Reviewed by:** Louie S. | Loan Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about LendingPad?** I like how easy it is to have credit reissued and DU being ran without issues. I also like the fee worksheet and how easy it is to edit. I had a much harder time with all of this in Calyx. **What do you dislike about LendingPad?** I would say if something needs to improve, it would be the loan program selection. I was trying to do an application for a hard money loan which had a 12 months interest only and ballon payment after 12 months but unable to locate. **What problems is LendingPad solving and how is that benefiting you?** I believe that it is helping with aligning with a CRM that I desperately need. I am told that Equity Smart Home loans is in talks to roll one out that is compatible to Lending Pad. **Official Response from Anais Fernandez:** > Hello Louie! Thank you so much for your feedback and for choosing LendingPad! I followed up on your loan program selection concern with our support team. We can absolutely do this program; however, it must be added in by your admin in the company settings. If your admin needs assistance doing so, please don't hesitate to have them reach out to our support team! ### 36. Lending pad has simplified the loan process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about LendingPad?** We like how everything from the credit report to the underwriting conditions are saved in one spot. At first, coming from Encompass, there was a learning curve, but once you get the hang of it, there is no turning back. **What do you dislike about LendingPad?** We dislike that you have to search for each person in your pipeline. It used to not be like this and we hope they will update it again to where your current loan pipeline is in one place. **What problems is LendingPad solving and how is that benefiting you?** LendingPad is consistantly updating their software and trying to make it more and more user friendly. They accept comments and suggestions which is something we really like. **Official Response from Anais Fernandez:** > Hello! Thank you for choosing LendingPad and submitting your feedback. You can view your entire pipeline by clicking the search button without inputting any details in the search sections. This will trigger your entire pipeline to auto-populate. Please don't hesitate to reach out to our support team or join us on Live Support so that we can walk you through this. We look forward to assisting you! ### 37. Great Tool and Great Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Samear K. | Loan Officer Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about LendingPad?** I really enjoy using lending pad now that my company has worked out all the kinks and everything is up to speed now. I also enjoy the support chat that is always available for us to use in case we have an immediate questions or concerns. **What do you dislike about LendingPad?** The platform still needs to implement some more changes to accommodate things on a broker level. One example is allowing for loan number modifications to be made to our disclosures to match with the investor. **What problems is LendingPad solving and how is that benefiting you?** Lending Pad has been great at providing quick and easy PDF document delivery. Navigating the platform gets easier over time, and you start to appreciate its friendly interface once you know where everything is. **Official Response from Anais Fernandez:** > Hello Samear, thank you for your feedback and for choosing LendingPad! LendingPad always aims to improve to ensure our clients have the best experience on our LOS platform. Please submit a new feature suggestion for our team to consider for possible future implementation. To do this, please navigate the Support tab and click on New Feature Suggestion on the top right-hand side. ### 38. support team is very helpful whenever you need something. the quick responsiveness is unmatched. **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia L. | Mortgage loan officer, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about LendingPad?** The live support team & accessibility to documents are to us and therefore you can easily send them to your customers also. The layout is also great allowing for efficiency. **What do you dislike about LendingPad?** At this moment for extra security reasons we have to text a code to our cell phones each time we log in and we also get trimmed out rather quickly but I do understand that security is a priority to lending pad to its understandable **What problems is LendingPad solving and how is that benefiting you?** I used a very slow system called caylx in the past and it was very slow, technology was often not even accurate so with lending pad I am much more efficient & accurate with my quotes and loans. **Official Response from Anais Fernandez:** > Hello Claudia! Thank you for your feedback and for choosing LendingPad. We are delighted to hear that LendingPad has allowed you to scale your business to new heights. We understand that the security code may be an additional step, but our main priority is to keep you and your clients safe. Thank you for your understanding! We look forward to continuing to serve you. ### 39. Best in Class Loan Origination Software **Rating:** 5.0/5.0 stars **Reviewed by:** Daryn F. | Partner + Financial Advocate (Loan Originator), Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about LendingPad?** LendingPad is a very comprehensive LOS and works very well for mortgage brokers. Customer service is also best in class and always available to assist. By far the best LOS we have seen. **What do you dislike about LendingPad?** I wish there were more comprehensive instruction guides, manuals, and video tutorials. The basics are covered, but being this is such a comprehensive tool, it would be helpful to have more self-guided lessons. **What problems is LendingPad solving and how is that benefiting you?** We are able to reconcile a client's loan application, run AUS and send the 3.4 MISMO file to our lender partners. The tool is reliable and we know that our files are clean. Also, the Mortgage Call Reports are generated with ease. **Official Response from Anais Fernandez:** > Hello Daryn! Thank you for your feedback and for choosing LendingPad! Please submit a new feature suggestion for our team to consider for possible future implementation. To do this, please navigate to the Support tab and click on New Feature Suggestion on the top right-hand side. We will also share this with our marketing team to keep it on their radar for future updates. ### 40. LENDING PAD - LENDING JOKE **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about LendingPad?** NOTHING. IT ALL IS A GIANT CLUSTER. NOTHING FLOWS AND NOTHING MAKES SENSE. THE SOFTWARE DOESN'T TALK TO THE REST OF THE FILE AND YOU CONSTANTLY HAVE TO RETYPE YOUR DATA. YOU CANT EVEN COPY FROM ONE FILE TO THE NEXT WITH THE SAME FILE. **What do you dislike about LendingPad?** EVERYTHING. NOTHING FLOWS RIGHT. YOU CANT PLACE COMMENTS IN THE LOAN. IT SIGNS YOU OFF EVERY HOUR. THERE IS NO WAY TO DISTINGUISH CURRENT FILES FROM OLD ONES. THE CONTACT PEOPLE FOR PROVIDERS NEVER MATCH UP WITH THE ONES YOU NEED. EVEN WHEN YOU PLACE ONE IN THE CONTACT LIST IT FREAKING DISAPPEARS. BRING BACK CALYX POINT!! **What problems is LendingPad solving and how is that benefiting you?** NOTHING. THEY ARE WORTHLESS. EVERY TIME YOU TRY TO GET ON THEIR CHAT LINE THEY NEVER GIVE YOU THE ANSWERS. THEY ALWAYS PASS THE BUCK BACK TO OUR OWN SUPPORT STAFF. THEN WE HAVE TO GO WAIT ON LINE ANOTHER 15 MINUTES... **Official Response from Anais Fernandez:** > Hello, thank you so much for your feedback. We are always looking for ways to improve LendingPad. Here are a few suggestions to better assist you with your concerns: - In regard to placing comments in the loan. On the left-hand side of your loan panel, you will input comments into the loan file. Please bear in mind the comments are permanent and cannot be deleted. - In order to ensure the security of your client's information, after an hour of no activity, for security reasons the system will sign you out. This is to protect both the client's information and your loan files. - A few ways to distinguish the new and old loan files is by using the status of the loan to sort through the pipeline. You can also distinguish them through the archived status in the pipeline search where the loan is highlighted red to indicate it is a much older loan in the system. Additionally, the default sort in pipeline search is in order from most recently created loans. -The contact section is managed by your admin, if there is a discrepancy, please don't hesitate to bring this to your admin's attention. We would be delighted to walk the admin through this process. - In order to see the contacts, and reflect on the LE, the contact information has to be added by your admin. Your personal contacts will not transfer onto the LE as this is most likely a company setting. - Unfortunately, some companies have requested that we refer their users back to their internal support staff as part of our process/procedures and agreement with them. We will always do our best to assist within the limits of what has been required by your company. We will always do our very best to assist our clients and look forward to being of assistance to you. We hope our suggestions have cleared up any potential misunderstandings. If you need any additional assistance, please don't hesitate to contact your LO Support or LendingPad Support. Have a great day! ### 41. Love Lending Pad!! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy B. | Loan Originator, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about LendingPad?** I love how easy it is to use, and it does not have any qorks when it comes to calculating the numbers that I have seen. **What do you dislike about LendingPad?** I honestly have not found anything I dislike about it, I find it to be one of the easiest systems I have ever worked it. **What problems is LendingPad solving and how is that benefiting you?** I don't know of any problems they are solving. **Official Response from Anais Fernandez:** > Hello Amy! Thank you for choosing LendingPad. We are happy to hear that we have delivered a positive experience. We look forward to continuing to serve you! ### 42. My Incredible Experience with Lending Pad **Rating:** 5.0/5.0 stars **Reviewed by:** Jose B. | Senior Loan Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about LendingPad?** How the user interfaces easily works with our POS system. I also appreciate the fact that it is so user friendly and I genuinely enjoy using the mobile application when i am on the go. **What do you dislike about LendingPad?** I have yet to experience anything that I would say I dislike, if we do run into any issues we are always first to go into the lending pad chat to get it resolved. **What problems is LendingPad solving and how is that benefiting you?** The fact that we can now merge multiple borrowers into on application has been a huge help for us. Yes we have become more productive because of this. And our business performance has increased **Official Response from Anais Fernandez:** > Hello Jose, thank you for choosing LendingPad. We are delighted to hear you are using the support chat for assistance. Our support team is always here to help! ### 43. Lendingpad is an essential part of our business! I cannot imagine going back to using encompass. **Rating:** 5.0/5.0 stars **Reviewed by:** Cord S. | Senior Mortgage Loan Originator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2023 **What do you like best about LendingPad?** Great customer service, support is always quick to respond to tickets **What do you dislike about LendingPad?** Errors from creating business rules. AUS errors **What problems is LendingPad solving and how is that benefiting you?** It allows me to quickly write loans without having to wait for encompass to load, also the reports make it easy to check on activity **Official Response from Anais Fernandez:** > Hello Cord! Thank you for submitting your feedback and choosing LendingPad. We would love to get more information on your feedback on the errors from creating business rules. Please feel free to email me at anais.fernandez@lendingpad.com. I look forward to hearing back from you. ### 44. Their customer support Ian (I didn't get his last name) is very helpful with all my concerns. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about LendingPad?** He was able to answer all my concerns and assist me, especially in defining loan programs that our company expects from LendingPad's support. He set up the loan programs in our LOS for us. He was very polite, patient and accommodating. **What do you dislike about LendingPad?** There's this one customer support that just gave me a link to follow to define a loan program. But it didn't answer our concern. As support, we expect them to know everything. If not, they should refer us to someone knowledgeable, not just send us a link and expect us to understand and know completely what to do because defining loan programs is very technical. **What problems is LendingPad solving and how is that benefiting you?** For now, we're still in the phase of setting up everything in our LOS. Still getting the hang of using LendingPad. So far, we can do everything we need through there system. **Official Response from Anais Fernandez:** > Hello! Thank you for sharing your feedback with us and for choosing LendingPad. In order to better assist our clients, we now offer live support via zoom. Please don't hesitate to reach out to our support team to obtain the link and details. ### 45. My Lending Pad Review **Rating:** 4.5/5.0 stars **Reviewed by:** Antonio C. | Mortgage Loan Originator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2022 **What do you like best about LendingPad?** Lending Pad is easy to use, and the system is fast. AUS is straightforward to run. Debt ratios and income are available in multiple screens and fields. Also, multiple users can access the same file simultaneously. I really like that the system is web-based and does not require software installation. Lending Pad also has real-time support accessible from every screen. **What do you dislike about LendingPad?** I dislike that Lending Pad doesn't seem to connect to Optimal Blue or Mortgage Insurance pricing engines. **What problems is LendingPad solving and how is that benefiting you?** Lending Pad makes it easy to offer a borrower a portal for uploading credit documents and completing their loan application. **Official Response from Anais Fernandez:** > Hello Antonio! Thank you so much for your feedback and for choosing LendingPad. We actually do connect to Optimal Blue and Mortgage Insurance pricing engines. Once you have obtained credentials, please reach out to our support team so they can walk you through where those must be inputted to activate the integration. ### 46. Cleanest and most user friendly LOS system I've ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about LendingPad?** With previous systems, It would take me roughly 1-hour to write a loan. LendinPad I was under 10 minutes after my 4th loan written in their system. On top of that, they have a chat box in the lower corner with little to no wait time to reach their staff. **What do you dislike about LendingPad?** The consistent lag time between pages/tabs is an issue. I can't complain too much as my efficiency has gone through the roof with the transition to their system, but their site doesn't seem to be speed optimized. **What problems is LendingPad solving and how is that benefiting you?** Again, efficiency is the big winner here. In today's age of technology, I would expect an organized efficient LOS system to exist and be commonplace. With that said, most are stuck in the stone age. LendingPad is lightyears ahead of the other ones I've used over the years. **Official Response from Anais Fernandez:** > Hello! Thank you so much for your feedback and for choosing LendingPad. I had our support team look into the lag time between pages concern you mentioned. If you run into this issue again, please try the following: - Please press Control+ F5 to clear your cache. If you need any additional assistance, please don't hesitate to contact support through the chat bubble on the bottom right-hand of the screen or email us at support@lendingpad.com. ### 47. Overall great experience using LendingPad **Rating:** 5.0/5.0 stars **Reviewed by:** Raymundo R. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about LendingPad?** The simplicity of running AUS and pulling credit after integrating the credit agency. I also appreciate the section that follows you and displays the real time DTI. **What do you dislike about LendingPad?** Organization for some items, I think there should be redundancy as it might help new users find things. For example they can find and link REO via the liabilities section. **What problems is LendingPad solving and how is that benefiting you?** It allows our company to oversee all files and provide assistance as needed. The majority of our MLOs are satisfied by using this platform. The major problem it fixes is the doc-collecting from borrowers and MLOs. **Official Response from Anais Fernandez:** > Hello Raymundo, thank you for your feedback and for choosing LendingPad! LendingPad always aims to improve to ensure our clients have the best experience on our LOS platform. Please submit a new feature suggestion for our team to consider for possible future implementation. To do this, please navigate the Support tab and click on New Feature Suggestion on the top right-hand side. ### 48. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie P. | Compliance Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2023 **What do you like best about LendingPad?** Love how user-friendly the platform is. Tons of information and tutorials to help on certain items. **What do you dislike about LendingPad?** I would say the customer service was rude, the response time was not at par, and the costs to make the switch didn't make financial sense for our company. **What problems is LendingPad solving and how is that benefiting you?** With the current market, we were trying to establish another route with our LOS. LendingPad was a great choice, but the complexity of transferring data and files over it was too costly to make the switch. ### 49. Reliable and Quick Tech Support **Rating:** 5.0/5.0 stars **Reviewed by:** Victor S. | President/Broker Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about LendingPad?** The tech support team is a chat away. They are very quick to respond and know the solutions and solve for all issues. **What do you dislike about LendingPad?** The layout or format of the screen. The flow of how to open tabs and get to the fields is a bit annoying. It's not easy to follow with the eyes. **What problems is LendingPad solving and how is that benefiting you?** Call Reports for NMLS. It's convenient enough to run my Call Reports on a quarterly basis. **Official Response from Anais Fernandez:** > Hello Victor! Thank you for your feedback and for choosing LendingPad! We are delighted to hear that our support team has provided an exceptional experience. They also have great pointers when it comes to best practices for how to navigate between screens and tabs efficiently. Please don't hesitate to reach out to them if you would like to learn more about our recommended best practices. ### 50. Best LOS I've used yet! **Rating:** 5.0/5.0 stars **Reviewed by:** Steve B. | Mortgage Loan Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about LendingPad?** I love how intuitive it is, and I really love the chat support. Those guys are on it in a flash! This system is WAY better than any of the other ones I've used before, which shall remain nameless. **What do you dislike about LendingPad?** I always feel like I'm not entering the correct info while adding a contact. Is it "Business" or "Personal"? Is "Short Name" for the Contact or the Company? **What problems is LendingPad solving and how is that benefiting you?** I love the CRM integration, and I love the Fees Worksheet and Pre Approval Letters. 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