Bernard B.
BB
Bernard B.
Vývojář front-endu
Small-Business (50 or fewer emp.)
"The perfect matchmaker for devs"
5/5
What do you like best about lemon.io?

They helped me create a portfolio, connected me with prospective clients, and helped me through the interview process.

Their expertise and support were invaluable in finding my next job. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about lemon.io?

I don't have anything bad to say about Lemon. Review collected by and hosted on G2.com.

Verified User in Program Development
UP
Verified User in Program Development
Small-Business (50 or fewer emp.)
"I work with a lemon as a freelancer for almost 2 years and I appreciate for all their work"
5/5
What do you like best about lemon.io?

For me as a freelancer is very important that Lemon's team always can support me in any misunderstanding with a client or even help to prepare a cool quit letter.

They are always open and ready to find a project that suits best your skills and request. Review collected by and hosted on G2.com.

What do you dislike about lemon.io?

At the current point, Lemon.io has haven't that many projects to propose to me like a guy who is an expert on blockchain projects, but what I see the last weeks the situation quickly changes Review collected by and hosted on G2.com.

MH
Marius H.
Small-Business (50 or fewer emp.)
"Quick turnaround and great developer"
4.5/5
What do you like best about lemon.io?

Quick to get a vetted, experiences developer for your need Review collected by and hosted on G2.com.

What do you dislike about lemon.io?

That it's not on-demand, but a subscription model (but this has been better over the last half year) Review collected by and hosted on G2.com.

Yago F.
YF
Yago F.
Software Engineer
Small-Business (50 or fewer emp.)
"Welcoming environment, quality projects"
4.5/5
What do you like best about lemon.io?

The team is very attentive and found the most suitable projects for me. Payments are on time. Excellent experience so far! Review collected by and hosted on G2.com.

What do you dislike about lemon.io?

Until now, I have had no complaints at all. Review collected by and hosted on G2.com.

Ivan V.
IV
Ivan V.
Middle Javascript Developer
Small-Business (50 or fewer emp.)
"Interesting projects, friendly atmosphere"
4.5/5
What do you like best about lemon.io?

Good, fast communication. Quality projects. Exciting team building and training for employees. Payouts are always on time. Calm, relaxed atmosphere. Review collected by and hosted on G2.com.

What do you dislike about lemon.io?

Everything is fine. The team is always online and happy to help with all my questions. All situations were resolved quickly. Review collected by and hosted on G2.com.

Verified User in Program Development
CP
Verified User in Program Development
Small-Business (50 or fewer emp.)
"Nice projects, good communication"
4.5/5
What do you like best about lemon.io?

They are evident in communication channels; they have a fast response time; when I had some miscommunication issues with my contractor, they resolved the case on my plus without any annoying questions or troubles. Review collected by and hosted on G2.com.

What do you dislike about lemon.io?

Nothing specific really, I just need to fill this question, it's like everywhere where people works- some issues might happen, but mine were resolved without any disturbance Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Nice company to work with"
5/5
What do you like best about lemon.io?

Professional team, well-built and well-organized processes, interesting projects to work on. Review collected by and hosted on G2.com.

What do you dislike about lemon.io?

Nothing to dislike, I'm fully satisfied with the cooperation with lemon.io. Review collected by and hosted on G2.com.

Verified User in Internet
AI
Verified User in Internet
Small-Business (50 or fewer emp.)
"Quality and Reliable Service"
4/5
What do you like best about lemon.io?

Great service. Lemon.io connected us with a great dev who understands exactly what we want and produces quality work. Review collected by and hosted on G2.com.

What do you dislike about lemon.io?

The first developer we had was not the best. His communication was poor and he overcharged us with more hours than required. However, when we asked for a new developer, Malky connected us with Anton and we have been happy ever since. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Unqualified Sales Team & Horrible Customer Service"
0/5
What do you like best about lemon.io?

Their engineers are actually good - I hired a supposed full stack engineer, but he turned out to be an excellent Front Engineer only. Review collected by and hosted on G2.com.

What do you dislike about lemon.io?

Customer service, CEO and overall experience are TERRRIBLE.They tried to bait and switch me. I asked for a FullStack mid-level engineer. They found only 1 candidate (which I was suprised by), I interviewed him and hired him within a week. Two weeks into the job, the candidate told me he is a front end engineer only and that he was coerced into taking this job by Lemon's staff. I and he alerted lemon about this and Lemon arranged a call the next day since now I can't complete the project.

1. They said on a call they would like to make it up to me by covering the full cost of the backend engineer. I said ok. Apparently they were lying.

2. They bring on said backend engineer who was a CTO at another company and he pulled apart my app and said the whole thing needs to be redone after two different calls with him. This CTO said he has to "Consider if he's even going to work on this". I didn't realize freelancers were so demanding.

3. I get on another call now - not only are they not covering the cost of the engineer - they have increased my original estimate. I lost it.

4. Their manager - Malky - was a mess. She contradicted herself on several emails an finally TRIPLED my estimate saying that if I don't pay they don't proceed.

5. I contact their CEO - who supposedly is "not involved" in the project. I write a detailed timeline of this project and share it with him over zoom. He grovelled on the call, said he lets his team make decisions, but overall was useless. Didn't even apologize for the behavior of his team.

I fired them. I lost 5 weeks to them and it set my project back significantly. The only good thing here is I got my refund the same day.

Their CEO brags about building in public, but admitted to me on the call (which I recorded) that they have a staff shortage of engineers. But dude, isn't that your whole business model? Why are you bringing in CTOs from other companies to complicate things?

DO NOT HIRE THEM. This is a scam. I also found that i was getting cold emails from lots of people after I signed up for this service. Horrible customer service and no remores. Review collected by and hosted on G2.com.

Response from Malky Volodarsky of lemon.io
Edit edit

Hi S.!

It's Malky here. First of all, thanks for your honest feedback! We fully acknowledge our mistake, and I wanted to apologize here, too, because I feel terribly sorry about this situation and your experience with Lemon.io.

I also wanted to shed some light on the situation one more time and explain our decisions that left you frustrated:

1. You requested a developer that would create an app for you in Swift and Kotlin as well as develop an API. Since you had tight deadlines, we matched you with a perfect Senior Swift developer hoping to find a great Kotlin Back-End one in the meantime. Our mistake at this point was a lack of clarity. We should have been more clear about the fact that finding a professional experienced in both iOS and Android software development isn't too common. Very few specialists have this stack and can jump right in on an ongoing project. So, aiming to save your time, we decided to split the task between two different people so they can start right away. We're sorry that we didn't clarify this enough, and that came as a shock to you. We feel bad this was your experience with us: we aim for full transparency - and we dropped a ball here.

2. At this point, Lemon.io matched you with one of our top Back End Kotlin developers that conducted initial business research, ran an estimation, and crafted a plan for the development. We covered all these expenses to make up for the mistake we made before.

3. We understand your frustration with the growing cost of development, too. It did grow after our Back End developer did his research, and I see how that can be disappointing. The estimation grew due to tons of refactoring and rewriting of the code your other outsource team had previously written. Again, to make up for the situation and to resolve the issue, we offered you the first 40 hours of Back End development on us on top of the other expenses we had covered. And when that wasn't acceptable to you, we did a full refund to your account and even let you keep the Swift code.

We're sorry we weren't able to help you. Even though we offered you guidance and assistance along the way and fully reimbursed you, several misleading steps on our side in the beginning surely changed the whole course of action in the wrong direction.

I wish you the best of luck with your app, and I sincerely hope that you found a great team to implement it!

Best regards,

Malky

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Unorganized, and lack of accountability. Seems like a roulette based on who you get assigned to"
0/5
What do you like best about lemon.io?

The initial intake call went well, but it went downhill quickly from here. Review collected by and hosted on G2.com.

What do you dislike about lemon.io?

Poor communication and accountability.

I've previously had a lot of success with other platforms but found lemon and though it was worth trying out. Lemon came out slightly cheaper than some of the other options I was looking at, but it was an extremely poor experience. Looking at the previous reviews, it feels like they've may have been stronger before, but clearly have issues at this point in time.

When using any of these platforms the value really stems from the ability for the company to 1) filter/find talent quickly 2) provide support when issues come up.

Had an issue where the developer assigned was billing hours they were not working and it was/is painstaking to work with their team to dispute the hours and end the contract. (actually still ongoing where they asking for painstakingly detailed proof and really unprofessional comms)

Had another issue where we were looking for additional support, but requests were effectively ignored/passed off. Review collected by and hosted on G2.com.

Response from Malky Volodarsky of lemon.io
Edit edit

Hi David!

It's Malky here. I appreciate your honest feedback, and I already passed it on to my team so that we can take measures to avoid such situations in the future. I wanted to address this issue and apologize here, too, for your poor experience with Lemon.io. We aim to provide our customers with full transparency, and I'm sorry that you didn't enjoy our collaboration.

I'd also like to offer some context for the situation and explain certain things you found frustrating.

When we last talked, you mentioned that the developer logged hours into the system on a day when he (the developer) was, in fact, out of office, and you started a dispute with Lemon.io requesting a refund for the hours billed. I can understand how this situation might have seemed confusing to you, and I can totally relate.

So, we checked the situation to make sure there was no mistake on the developer's side - and found out that he was only logging the hours for the previous week. I'm talking about specific 32 hours billed for the tasks he completed the week before your claim. The mistake here is that he was logging them late making you feel confused and frustrated.

To resolve the issue, we offered to seek your CTO's assistance as an impartial mediator so that he could check the scope of work reported and the hours billed for it. Unfortunately, you refused so we couldn't proceed.

Finally, we couldn't offer you a full refund because you kept the code, and that would be a violation of our IP agreement. So, as much as we wanted to help you there, we were legally bound to stick to the initial agreement.

I'm really sorry, David, that this wasn't a good experience for you, at least after that particular situation. But, with this lesson learned, we'd be happy to work with you again and offer the best service. In any case, I wish you the best luck with your project.

Best regards,

Malky