Legal Tracker Reviews & Product Details

The program is very intuitive and geared towards the helping the corporate company get the best value for the work the law firm is providing. It also has a lot of features that the corporate client can use or not use and tweak these features to best fit their needs. Review collected by and hosted on G2.com.

It is hard to reach customer service. When you have a difficult issue communicating back and forth via email is difficult. Also, when getting one on one trainings they are traditionally set up for just 30 minutes. Its really hard to get things accomplished that quickly over teams. Review collected by and hosted on G2.com.

I like that it is generally intuitive. Most of the system flows in a way that you can figure something out pretty easily if you're not sure about what to do. I also like that it is interactive with various spending metrics and reports. Review collected by and hosted on G2.com.

Some things can be difficult to figure out in the reporting area. I wish the report generator wasn't as cumbersome as it can be when creating reports from scratch. I also wish there was a function to skip the billing guideline reviewer and go straight to the primary approver on an invoice. Review collected by and hosted on G2.com.

I use Thomson Reuters Legal Tracker mostly for legal research and regulatory monitoring. I like how it addresses the sheer volume of regulatory updates that I need to go through daily. What I like most is the regulatory update notifications it provides. The granularity of the notifications also stands out, offering options to narrow it down by practice area and jurisdiction. The initial setup was pretty easy, which I appreciate. Review collected by and hosted on G2.com.

It should add a little more legal content in terms of regulatory analysis. Review collected by and hosted on G2.com.

The ability to track spend and stay on budget. Specific matters can be created with budgets and approved rates, allowing for total transparency between the business and law firm. The new AI feature also alerts duplicative line items to allow for quick and easy review and with the addition of Outside Counsel Guideline alerts, reviewing invoices can be a quick and painless task, especially when review should be performed at least weekly. I recently connected Legal Tracker with our IP docketing software and now new matters are created seamlessly, nightly and I no longer have to take time out of my day. Review collected by and hosted on G2.com.

RFP functionality. It would be very helpful if there was a template functionality that could be sent to the firms, rather than more of an outside process. Review collected by and hosted on G2.com.

I have had only positive experiences with Thomson Reuters Legal Tracker. It's simple and quick to send confidential correspondence to our defense counsel, which is crucial for my work at the insurance company. I particularly trust the system for sending confidential information securely, which gives me peace of mind knowing that sensitive data is handled appropriately. I also appreciate that setting it up was not difficult at all. The ease of use and reliable functionality of Legal Tracker are significant benefits. Additionally, my strong satisfaction with the product is reflected in my willingness to rate and recommend it as a ten out of ten. Review collected by and hosted on G2.com.

I find that when we initially set up our system in Duck Creek, sometimes it doesn't transfer over to Legal Tracker right away. Review collected by and hosted on G2.com.

I find Thomson Reuters Legal Tracker to be user-friendly, which makes managing complex tasks significantly easier for me. I have also had a positive experience with the product support, as there is always an expert available to assist whenever new ways to utilize the software arise. This aspect of support adds considerable value to my experience with the product, ensuring that I can maximize its potential for my specific needs. Review collected by and hosted on G2.com.

I find it challenging to print and export data easily without having to create a new report. For instance, within a case, if I need to print just a list of invoices, it's not straightforward. Review collected by and hosted on G2.com.

Legal tracker makes outside counsel billing a breeze. Review collected by and hosted on G2.com.

When I reject a rate, there is no way to see what that rate was upon rejection. It disappears. This is counterintuitive. I can always see the accepted rate, but when the firm resubmits the rate, I can't go back to review what it is so I have to keep and maintain a spreadsheet of all the rates that are submitted for accurate record keeping. Review collected by and hosted on G2.com.

Very easy to navigate while at the same time allowing as much granularity as possible into data to provide accurate insights about legal matter tracking Review collected by and hosted on G2.com.

I actually can't think of any - I haven't used any other software to track matters so nothing to compare to. Review collected by and hosted on G2.com.

I like that everything for a case can be in place. All documents related to the case, including status reports, are right alongside all of the invoices and billing records. It has also been very easy to navigate new users to the platform and the ease of integrating the software into our individual users has been super helpful. It is a regular part of our daily work as we use the software on a daily basis. Review collected by and hosted on G2.com.

I appreciate the constant updates to the platform, but sometimes the steady changes make it challenging to keep up with the user interface. I think more training offerings would be helpful because I'm sure there are features we are not fully utilizing. Review collected by and hosted on G2.com.

I find Thomson Reuters Legal Tracker easy to use, which is really important for setting up matters. I also appreciate how it helps me keep track of cases. The initial setup was easy as well, only requiring light training. Overall, I think it's perfect. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.