--- title: Leena AI Autonomous Agent Reviews meta_title: 'Leena AI Autonomous Agent Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 151 reviews by the users' company size, role or industry to find out how Leena AI Autonomous Agent works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 151 scale: '5' date_modified: '2026-07-17' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Leena AI Autonomous Agent Reviews **Vendor:** Leena AI **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.6/5.0 **Total Reviews:** 151 ## About Leena AI Autonomous Agent Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done. ## Leena AI Autonomous Agent Pros & Cons **What users like:** - Users enjoy the **ease of use** of Leena AI, making query resolution quick and transparent for everyone. (19 reviews) - Users appreciate the **efficiency** of Leena AI, enabling quick resolution of inquiries and enhancing overall employee satisfaction. (18 reviews) - Users appreciate the **helpfulness** of Leena AI Autonomous Agent, enhancing team efficiency and resolution of queries. (17 reviews) - Users appreciate the **excellent customer support** from the Leena AI team, always ready to assist during the bot launch. (16 reviews) - Users value the **quick and accurate HR support** provided by Leena AI, enhancing efficiency and engagement. (13 reviews) - Users appreciate the **significant boost in productivity** from Leena AI, streamlining HR functions and enhancing support efficiency. (11 reviews) - Time-saving (11 reviews) - Useful (10 reviews) - Users commend the **automation efficiency** of Leena AI, enhancing query resolution and support for employees. (9 reviews) - Communication (9 reviews) **What users dislike:** - Users experience **system glitches** occasionally, which hinder the overall functionality and reliability of the product. (8 reviews) - Users report **software bugs and AI limitations** that hinder the effectiveness of the Leena AI Autonomous Agent. (5 reviews) - Users experience **software bugs and AI limitations** that disrupt functionality and lead to frustrations with updates and server issues. (5 reviews) - Users find a **lack of features** in Leena AI, wishing for more integration and human-like interactions. (4 reviews) - Users note **limited features** in Leena AI, lacking some advanced functions and a personal touch in interactions. (4 reviews) - Missing Features (4 reviews) - Users face **software glitches** and limitations in AI understanding, affecting reliability and overall user experience. (4 reviews) - Technical Glitches (4 reviews) - Learning Curve (3 reviews) - Limited Capabilities (3 reviews) ## Leena AI Autonomous Agent Reviews ### 1. Intelligent Intuitive and Instant HR Chatbot for Bank **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Leena AI Autonomous Agent?** Ubiquitous – Available on all devices. Instant Response, Personalized experience and Available 24*7 Leena chatbot generates live and real-time dashboards for immediate actioning on the tickets by agents, thereby improving Employee satisfaction and experience. **What do you dislike about Leena AI Autonomous Agent?** Nothing much. Everything is fine till now. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** It is a quick and easy solution for day-to-day query resolving with escalation and automated updation of information, having capacity to share/ attach documents and images. Chatbot gives instant responses to employees on concerns related to leaves, attendance, salary, IJW, appraisal, WFH, Exit etc. ### 2. Leena AI has been a transformative experience **Rating:** 5.0/5.0 stars **Reviewed by:** Somnath R. | Senior Manager HR Technology, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Leena AI Autonomous Agent?** Easy integration with HRMS Nice nudges on moments that matter **What do you dislike about Leena AI Autonomous Agent?** Nothing specific, but with times may be UI have to be enhanced further **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Ticketing system management in a seamless manners Answering employee queries seamlessly ### 3. My Personal Review with Leena AI **Rating:** 5.0/5.0 stars **Reviewed by:** Burn D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Leena AI Autonomous Agent?** I wanted to take a moment to express our sincere appreciation for the exceptional service and value that Leena AI has brought to our company. Your technology has proven to be a remarkable enabler, significantly transforming the way we handle internal communications, particularly in our HR department. Leena AI's bot technology has proven to be an invaluable solution in addressing the repetitive policy-related queries that our team members often encounter. The implementation of Leena AI's platform has effectively streamlined our HR internal communications and extended its benefits to other departments as well. This has not only improved efficiency but also enhanced the overall employee experience by providing prompt and accurate responses. One of the standout features of Leena AI's service is its ability to seamlessly integrate with our core HR and policy databases. This integration has enabled the translation of complex information into easily understandable responses, allowing our team members to access relevant information without any hassle. The creation of a user-friendly menu of transactions has further simplified the process, ensuring that our employees can easily find the information they need. The impact of Leena AI on our HR team's operations has been truly transformative. With the burden of handling repetitive queries lifted off their shoulders, our HR professionals can now redirect their focus toward strategic planning and building meaningful partnerships with our leaders and stakeholders. This shift has not only elevated the role of HR within our organization but has also contributed to the overall growth of our company. In summary, Leena AI has proven to be an instrumental partner in our journey toward greater operational efficiency and improved employee engagement. Your innovative solutions have exceeded our expectations, and we look forward to further collaboration and enhancements that will continue to drive positive change within our organization. Thank you once again for your exceptional support and the value you have added to our company. **What do you dislike about Leena AI Autonomous Agent?** I want to begin by expressing my gratitude for the positive impact that Leena AI has brought to our company. The integration of your technology with our internal FAQs and policies has been incredibly successful in addressing repetitive queries and improving overall operational efficiency. Our team members have benefited greatly from this solution. However, I believe there is room for further growth and enhancement. While Leena AI has proven to be adept at handling standard functions, I would like to suggest an expansion of its capabilities through the creation of plugins that can integrate with other platforms. For instance, having the ability to schedule calendar meetings through integration with platforms like Google Calendar, or even enabling the booking of travel tickets, would greatly enhance the user experience. These additional functionalities would provide our team members with a more comprehensive and holistic tool that goes beyond the traditional scope of Leena AI's capabilities. It would empower them to accomplish more tasks within a single interface, further streamlining their workflow and boosting their overall productivity. I want to emphasize that despite this suggestion for improvement, I am genuinely satisfied with Leena AI's performance and the value it has brought to our organization. The success we've achieved in addressing repetitive queries and enhancing internal communications is a testament to the strength of your platform. Thank you once again for your partnership, and I look forward to the possibility of exploring these enhancements in the future. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** NA ### 4. Leena HR Chatbot is a great product **Rating:** 5.0/5.0 stars **Reviewed by:** Lavanya A. | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Leena AI Autonomous Agent?** The platform is easy to use and they have a great customer support team **What do you dislike about Leena AI Autonomous Agent?** Nothing much, yet to see their GPT integration **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** It is very helpful in query management ### 5. Decent Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Leena AI Autonomous Agent?** The Leena Support Team is consistently available and endeavors to assist and suggest all possible solutions. **What do you dislike about Leena AI Autonomous Agent?** Occasionally, there may be a lack of self-service options for certain features, but they are actively addressing this with each update. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** We're striving to transform Leena into the ultimate destination for all policy and process inquiries. ### 6. A Game-Changer for Streamlined Operations and Exceptional Employee Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Shravya T. | Talent Acquisition Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Leena AI Autonomous Agent?** I have had the pleasure of experiencing the remarkable transformation brought about by Leena AI's suite of solutions, and I am beyond impressed. From the very beginning, their customer service stood out as exemplary. The team at Leena AI exhibited a deep understanding of our business needs, patiently addressing our queries and customizing solutions to perfectly fit our requirements. Their expertise and dedication made the entire implementation process a breeze. **What do you dislike about Leena AI Autonomous Agent?** Can work on better Third-Party Tool Integration along with bug fixes and Continuous Improvement. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Leena AI has proven to be a transformative partner for our business. Their AI-powered solutions have not only automated tasks and optimized processes but have also elevated our employee experience to new heights ### 7. Redefining Employee Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Leena AI Autonomous Agent?** The product, the support team, the pricing as well as the eventual exprience are all top notch. I've used it at several organizations in my career and we've made big strides with them. Hope to use their new generative AI offerings as well. **What do you dislike about Leena AI Autonomous Agent?** Yet to find too many issues but they can probably do more for the enterprise and not just HR+IT. I've heard they're coming up with more interesting use cases soon. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** We've been able to reduce time spent on repeated queries and employee doubts. The helpdesk and FAQ automation is a great plus and enables us to more interesting work. Conversational surveys and enagement solution is welcome change from the old surveys we were using previously. ### 8. Great AI and real ROI savings in IT & HR helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2023 **What do you like best about Leena AI Autonomous Agent?** The AI works really well (we have been using it for more than a year now for both HR &IT). It is able to deliver over 68% deflection and save real costs for the organization while also improving our eNPS on the shared services. **What do you dislike about Leena AI Autonomous Agent?** Nothing yet. The team is amazing and provides support whenever required. Overall it has been a great experience for us. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** We use the Virtual Assitant to help automate IT & HR helpdesk. We have seen overall a 68% reduction in tickets coming in - huge cost saving and great Employee experience. ### 9. Awesome tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Leena AI Autonomous Agent?** With its AI chatbot and automation capabilities, its enhance the overall employee experience by providing quick and efficient responses to employee inquiries. its also contribute to higher employee satisfaction. **What do you dislike about Leena AI Autonomous Agent?** Not such as of now! But it will be great if HR admin will direclty get the access to configure surveys, currently we are dependent on Leena AI team for the same, but they do the quality job so not faced any issue till now. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Leena AI's automation is valuable as its scale to handle increased HR demands like query handling, employee engarment, automated survey, employee notification etc without a proportional increase in HR manpower. ### 10. Query Management Chatbot Made Easy And Powerful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2023 **What do you like best about Leena AI Autonomous Agent?** The LeenaAi dashboards are incredible; they are autonomous, simple to use, and give insightful information in real time. LeenaAi makes sure we have access to information without having to hunt for it. This is what leadership needs, and the platform gives it. Another huge bonus is the suggestion features, which inform us how to make improvements. **What do you dislike about Leena AI Autonomous Agent?** A few features come to mind that could be added, and the majority only require small adjustments. However, the LeenaAi team is always open to our suggestions and communicates them to the development team very quickly. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** I now have the chance to communicate directly with the team members and be informed about business operations at the ground level thanks to LeenaAi. Additionally, it automatically notifies the management team anytime a job has to be followed up on, which helps to improve work efficiency. ### 11. Leena AI Review **Rating:** 4.0/5.0 stars **Reviewed by:** Ibadat Hasan K. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Leena AI Autonomous Agent?** This AI helps getting the response very fast for any query who have related to any concern during the job or after resognation if you are on notice period. **What do you dislike about Leena AI Autonomous Agent?** There are still gap of not picking up all the questions in the query. Someti.es it gives you same reply for different queries or you didnot find the solution to be good. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** While serving the notice period this application helps me notified and also after the notice periodthis helps me keeping track of my f&f settlement and other letters like experience/management etc. ### 12. LeenaAI helps our Sales Reps to answer FAQs around Sales processes, Product, customer information. **Rating:** 5.0/5.0 stars **Reviewed by:** Sashank M. | Sales Enablement Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Leena AI Autonomous Agent?** They have a great Team who can understand your requirements to the micro level and turn them into use-cases on their highly configurable platform. They can configure web-view on their bot interface, which helps in filtering and finding the right information that a user is looking for. Moreover, they can seamlessly integrate the chatbot to various tools like MS Teams and Salesforce **What do you dislike about Leena AI Autonomous Agent?** I haven't had anything yet that I dislike **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** We have built a Sales Bot using the LeenaAI Platform for our internal Sales Teams, which helps them answer their FAQs around Sales Processes, Product pricing, and configured workflows that support the Sales Rep's understanding of our Platform. In addition, the chatbot allows the Sales Rep to find all the information and resources of our current customers just by typing the customer name in the chatbot. ### 13. Crew Chatbot-AirAsia(India) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Leena AI Autonomous Agent?** LeenaAi team has been forthcoming from the development stages with Mr. Antay and later post-go-live, Ms. Ankita Chauhan. During the production stages, Mr. Antay and his team have been efficient and accommodating of last-minute changes. Also rendered easy solutions to mitigate the issue. Post-Go-live Ms.Ankita has been following up with the AirAsia-India team to resolve issues immediately and provide solution promptly. Her efficiency helps us run the operation smoothly as the Chatbot is an integral part of our operational systems. Individual Crew-related queries have been given special attention and resolved promptly. **What do you dislike about Leena AI Autonomous Agent?** Nil downsides or Challenges with LeenaAi team **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** LeenaAI is acting as an interim mode of communication between Crew members and controllers on shift. Also, the implementation has reduced the call frequency to controllers drastically. ### 14. User friendly for both resolver and the employee who has raised the query **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Leena AI Autonomous Agent?** 1. The reassignment of the ticket can be done speedily if in case it is assigned to an incorrect person / other member intervention is required 2. The resolver can close the ticket if there is no response from the ticket raiser / once the solution is provided. At the same time if the raiser feels his/her query is not resolved, they can reopen the ticket. 3. Feedback can be collected / provided at the closure of the ticket. Th As an overall, the primary basic features are covered. **What do you dislike about Leena AI Autonomous Agent?** The resolver of the ticket cannot view the rating provided by the ticket raiser on each ticket. This would help the resolver to improve his / her responses. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** NA ### 15. Complete customer care through quality, timely delivery & personalized customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Ravi Kiran B. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Leena AI Autonomous Agent?** Good implementation support/Hyper care by SPOC Ashmeet, Manish & team. **What do you dislike about Leena AI Autonomous Agent?** So far great support by Manish & Team. No dislikes. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Help solve employee queries in very short time. Providing services on FAQ, Ticketing system, Engagement module, Surveys, Transactions, Integration capabilities. ### 16. Leena AI has helped us address and provide solutions to some of our long pending issues **Rating:** 4.5/5.0 stars **Reviewed by:** Sahana K. | Group HRIS Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Leena AI Autonomous Agent?** Flexibility and adaptability. Skilled technical team. Policies are now available at the click of button to thousands of employees. This is first of a kind implementation done in GCC and we are glad to be working along with such a competitive team. **What do you dislike about Leena AI Autonomous Agent?** Project management can be more better. Testing can be improved to avoid surprises. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Policies are now available at the click of button to thousands of employees. This is first of a kind implementation done in GCC. ### 17. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Manohar B. | Senior Executive HR, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Leena AI Autonomous Agent?** Overall, the service has been excellent, and from Meesho Brijesh is backing us and assisting us in every way he can. **What do you dislike about Leena AI Autonomous Agent?** Tickets are getting assigned on time to us **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** It is helping us to connect with every employee ### 18. Good **Rating:** 4.0/5.0 stars **Reviewed by:** sonali b. | Onboarding Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Leena AI Autonomous Agent?** Speed of execution. It is just a click which it takes to solve the requirement. **What do you dislike about Leena AI Autonomous Agent?** Feedback and rating system of every ticket for the user is not available. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Alignment issue of the letters generated by Leena Tickets. Due to this alignment issue employees were reopening tickets and because of that too much of to and fro of emails were happening. ### 19. Its fun, effective & efficient to use Leena AI as a chatbot tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Vinoth B. | HR Systems & Automation, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Leena AI Autonomous Agent?** Effectiveness & Responses are good overall. Generally Leena AI team is there to support at any given situation. **What do you dislike about Leena AI Autonomous Agent?** Response time can be slightly quicker and hence the survey completion % can go higher. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Query management system is assisted by Leena AI through Slack communication channel. This reduces lots of our HR Ops time in spending on query resolution. ### 20. LeenaAi - Superb tool for employee engagment **Rating:** 3.5/5.0 stars **Reviewed by:** Minal P. | Manager - HR & Digitization, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2021 **What do you like best about Leena AI Autonomous Agent?** It has helped us configure not only policies but integrate other HR processes, tech-savvy team that understands the exact requirements. **What do you dislike about Leena AI Autonomous Agent?** The response rate is slowed, and they need to improve their dashboard (analytics) portal. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Benefits - all-time access (24X7), dashboard, time management, visibility on the usage, quick and faster user interaction and retention ### 21. Great Team!! **Rating:** 5.0/5.0 stars **Reviewed by:** Brijesh B P. | Consultant- HR Systems, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Leena AI Autonomous Agent?** Good response time and great team to work with. Better support and timely deliveries. **What do you dislike about Leena AI Autonomous Agent?** Nothing experienced till now which could be mentioned. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Leena is helping us solve employee queries raised regarding various department policies. This keeps the employee relationship in a good wave. Also, helps provide insights on surveys conducted. ### 22. user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Sylaja P. | Manager-C&B, Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Leena AI Autonomous Agent?** Quick response and good customer support **What do you dislike about Leena AI Autonomous Agent?** Product launched very recently, so nothing specific to mention; there is still lot to explore. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Currently, serving as one point of contact for all policy-related queries, thereby reducing the load on HR team and enabling them to perform their core HR works ### 23. Young team, energetic and enthusiastic in spurts **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Leena AI Autonomous Agent?** I personally like the notification dashboard as it has become a communication channel by itself reaching to the entire population of employees, from production, sales to support office. That you can send emailers, quizzes, videos etc. Being able to track readership is great. Currently, gifs do not work and videos do not work in MS Teams, rest is good. **What do you dislike about Leena AI Autonomous Agent?** Possibly we need to train the trainer, apart from the launch period, we have not trained new joiners appropriately. The usage has dropped. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** There is a comprehensive tool that can be used for two-way communication. It's easier to reach the production employee, and the remote sales team because of the communication on mobile. ### 24. Easy to use Software for All HR Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Prince M. | Content Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Leena AI Autonomous Agent?** Leena AI has a simple interface. It provides all the functionalities from leave management to the holiday calendar, all in one place. It works both on PC and smartphones. **What do you dislike about Leena AI Autonomous Agent?** Sometimes, the software doesn't respond on time as expected. Moreover, the bot response is a bit clunky. That can be improved. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** We have streamlined all the HR requirements with the help of Leena AI. From applying for leaves to raising tickets and getting updates, it does everything. Its helpdesk is integrated with Slack which makes query resolution faster. ### 25. Great experience with Leena AI giving employees sense of human interaction with confidentiality **Rating:** 4.0/5.0 stars **Reviewed by:** Maha E. | Group HR Director **Reviewed Date:** October 11, 2022 **What do you like best about Leena AI Autonomous Agent?** The team are very helpful , the system is interactive **What do you dislike about Leena AI Autonomous Agent?** Reports of action plans cannot be pulled in a way that I can have all actions in one report categorized by company , department , section , location anc a follow up on updated actions with reminders to each action owner **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Employee engagement and issues of leadership ### 26. Great value partner **Rating:** 5.0/5.0 stars **Reviewed by:** Raju T. | Deputy General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Leena AI Autonomous Agent?** Has the latest solutions or modules. Very constructive in taking requirments. Very effective project Management and customer service **What do you dislike about Leena AI Autonomous Agent?** No negative feedback as of now. So far great support and great product **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Providing chatbot services on HR area, FAQ, Ticketing system, Engagement module ### 27. My experience with the Chatbot solution provided by Leena AI. Overall Experience has been good **Rating:** 4.5/5.0 stars **Reviewed by:** Darsh S. | Project Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Leena AI Autonomous Agent?** The best part is the post-deployment maintenance mechanism and the problem-solving solutions and new innovative ideas provided by the SPOC Deepak. **What do you dislike about Leena AI Autonomous Agent?** The TAT for any activity can be agreed upon and reduced compared to the current TAT which is a little longer **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Chat-bot is helping us with all our HR-related queries and hence it is reducing the time spent by our TPs in solving employee problems. Also we can send out surveys and notifications for important events ### 28. QUICK & SMART AI TOOL **Rating:** 3.5/5.0 stars **Reviewed by:** Alok G. | General Manager -Corporate HR, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Leena AI Autonomous Agent?** Onboarding feedback of new joinees is quite useful **What do you dislike about Leena AI Autonomous Agent?** Sometimes policy updating is not proper so people queries get distracted. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** New joiners feedback / engagement & AI chat bot ### 29. It's been a great journey with Rappi & Leena together. **Rating:** 4.0/5.0 stars **Reviewed by:** Abryl H. | PeopleOps Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Leena AI Autonomous Agent?** The service and flexibility: It's been amazing the service, the attention, the follow up. **What do you dislike about Leena AI Autonomous Agent?** I just would like to have a communication in spanish or portuguese, since our company is based in Latam. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Massive communication through a chat bot for People purposes ### 30. People Services Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Khanh T. | People Services Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2022 **What do you like best about Leena AI Autonomous Agent?** I can connect everywhere even on my cellphone, not only on computer **What do you dislike about Leena AI Autonomous Agent?** Sometimes the function does not work, our IT person has to remind Leena to reinforce the function, Leena AI Team will check it. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** For Coca-Cola Vietnam: Performance 123, Celebrating You, HR Information, Need a service ### 31. Modern and Agile **Rating:** 4.5/5.0 stars **Reviewed by:** Abdus Salam K. | Head of Cyber Security (UAE, Oman, Qatar and Bahrain), Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Leena AI Autonomous Agent?** Leena AI is an excellent tool for the digital outreach of business users at all levels, irrespective of their whereabouts. Its ability to Integrate with other applications makes it a front-end system for all kinds of business process management. Experience with its capability has shown that it is one of the most modern yet people-friendly tools. It has excellent flexibility to customize it as per the requirement of various businesses. **What do you dislike about Leena AI Autonomous Agent?** Adding more AI, ML, and predictive analysis can make it more worthwhile. I am sure the team is working on it. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Taking the benefit of digitization to all levels of employees, particularly the mobile field force has been a challenge. Leena AI provided a means to digitalize the entire workforce. ### 32. Cool Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2022 **What do you like best about Leena AI Autonomous Agent?** Integration Supports Capability Interface to typical systems like leave for success factor Capability of integration Reduce Employee Time to do typical day-to-day work without moving to different platform **What do you dislike about Leena AI Autonomous Agent?** As such nothing which i can mention in this section **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Giving Employees a interface to do all the work by chatbot Notify employees using a bot Ticketing System Employer can engage there employing using bot ### 33. Leena AI - The Best AI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Leena AI Autonomous Agent?** It's Super friendly. Working with this AI is so easy **What do you dislike about Leena AI Autonomous Agent?** It is not supporting Android systems. The AI Bot is not working properly on Mobile Phones **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Leena AI is helping us in many ways. It is building a bridge between the users and the employees. ### 34. Leena AI - Best AI integrated software needed in every organisation **Rating:** 4.5/5.0 stars **Reviewed by:** Shankar A. | Inside sales specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2022 **What do you like best about Leena AI Autonomous Agent?** The most impressive thing is the AI response. It will give you the immediate response and takes you to the appropriate person. **What do you dislike about Leena AI Autonomous Agent?** Nothing downsides or least helpful I see in this software **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Can have a smooth relieving and get all the documents without any delay or issues. It gives a wonderful reliving experience ### 35. It is a good Tool for a quick resolution and flexible as per the requirment **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Leena AI Autonomous Agent?** Till Now, i have seen flexibility in this tool which is allowing us to put information in this as per our requirements. **What do you dislike about Leena AI Autonomous Agent?** They should shared best practices being used by other organizations so that we can implement them in our organization as well **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** It is a 24*7 tool that is available to employees and has a resolution for most of the queries an employee might have ### 36. Great tool for growing companies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Leena AI Autonomous Agent?** Intuitive dashboard, easy way to manage a large number of people-related issues, coming in from multiple global sources. Can integrate with other systems for efficiency. **What do you dislike about Leena AI Autonomous Agent?** Set-up has been a challenge for our team as it is quite detailed and we are short-staffed. However the Leena team has been like an extension of our team and has done everything to enable us. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Central point of contact for people queries in a global organization. Easy way for team members to get their request to the right place quickly. Outward communication tool for organization's internal comms. ### 37. Easy to use people help desk platform **Rating:** 4.0/5.0 stars **Reviewed by:** Coleen F. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Leena AI Autonomous Agent?** + Slack integration + Smart comments + Help desk dashboard and reporting + Leena team easy to work with **What do you dislike about Leena AI Autonomous Agent?** - our people & culture team have minor challenges with UX/UI - clunky bot responses and language - help desk categories are hard to update **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** having a single source of truth for people policy, process and self-service knowledge bank able to answer more team queries at more times in the evening capturing patterns in HR queries and asks ### 38. Going good. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Leena AI Autonomous Agent?** The best part is it removes the paperwork from onboarding which is a pain for new joiners and the company. So automation of onboarding process. And it's very seamless. **What do you dislike about Leena AI Autonomous Agent?** If the offer letter CTC calculator can be automated, it will be easier for recruiters to release the offers. Now it's prone to human errors. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Automation of onboarding process and saving everyone's time. ### 39. The support and timely responses from the team is really good and happy to work with them **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Leena AI Autonomous Agent?** The support and timely responses from the team is really good. Understanding the requirements of the project is exceptional **What do you dislike about Leena AI Autonomous Agent?** The work should be little faster when it comes to the project go live **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** streamlining the processes and its helpful to all the team members and reduce of the manual work ### 40. Professional team and promising solution! **Rating:** 4.0/5.0 stars **Reviewed by:** Abraham P. | Senior Service Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Leena AI Autonomous Agent?** The team is very responsive and competent. Solution is promising and am excited to get to rollout all Leena AI can offer to aide in our digital transformation in the HR space. **What do you dislike about Leena AI Autonomous Agent?** Not too much of a big deal.. I may just be a little OC when it comes to note-taking during meetings... but there are some items discussed that may take another follow up to get done. All of those are not major items though but some fine-tuning items for what's implemented **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** We wanted to move away from using emails interacting with employees because it is hard to keep track of resolution when using emails. With Leena AI, we have a good way of tracking those tickets and measure important service delivery KPIs to better employee experience. Never had a downtime so far in 5 months that we are using the solution. We are still building the knowledge library to make the bot smarter but so far it looks promising. ### 41. A great tool & add-on for improving the Employee Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Leena AI Autonomous Agent?** Simplicity in its UI, the ease of use, and the implementation part - the project team can understand requirements and make it easy to implement and take it forward. **What do you dislike about Leena AI Autonomous Agent?** Some of the features which they are promising are about to come would make it an excellent product. Of course, it is also unfair to benchmark with Service Now straight. Nothing to dislike honestly, and it is evolving in its journey. **Recommendations to others considering Leena AI Autonomous Agent:** Must have tool. Digital transformation success depends on the process improvement & excellence part. Do the complete change management, go the full way. All the best. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** LISTENING - the biggest of all, all the time, much like conversations and no more forms is the top feature along with the ticket management. The Chat bot requires lot of hard work from both ends so not yielding complete value from that. Ad hoc surveys, notifications, sentiment analysis, happy/ unhappy employee identification and the action planning around them is benefitting us to improve our employee experience. ### 42. Found Leena AI to be a good resource for our company **Rating:** 4.5/5.0 stars **Reviewed by:** Kunaljit O. | Group Manager, HR, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Leena AI Autonomous Agent?** The support we have been receiving from the team of Leena AI has been pretty good. They are very prompt in implementing things that we ask for. **What do you dislike about Leena AI Autonomous Agent?** Leena AI has a lot more potential to become one of the best in the market. So I would like it to strive for that **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Leena AI has been very good in terms of enhancing employee experience as well as saving time for them ### 43. Best chatboat ever **Rating:** 5.0/5.0 stars **Reviewed by:** Swati S. | Servicedesk lead, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Leena AI Autonomous Agent?** The support from leena ai team. Team is very supportive. They clear our each and every doubt. **What do you dislike about Leena AI Autonomous Agent?** Nothing. The team support us perfectly. We wish such support in future also. Thanks team. They have implemented each and every update point, as per our business requirement. **Recommendations to others considering Leena AI Autonomous Agent:** Its a very good app, do try this. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Nothing. The team support us perfectly. We wish such support in future also. Thanks team. They have implemented each and every update point, as per our business requirement ### 44. Fast queries closure and flexible to modify the elements as per the client requirement. **Rating:** 4.5/5.0 stars **Reviewed by:** Skand A. | human resource specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Leena AI Autonomous Agent?** Flexible in the modification as per the client's requirement and new suggestions and implementation closure as per the TAT time. **What do you dislike about Leena AI Autonomous Agent?** As of now, we have not encountered anything that might make us dislike Leena.ai **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Leena.ai is helping us improve our onboarding experience by automating the process and helping us in doing engagement activities. ### 45. A perfect blend of AI and Employee Experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Leena AI Autonomous Agent?** -Artificial Intelligence usage -well structured and Dedicated Team - Deepak Rahi(Best CSM) -Understands human and Process Dynamics and Best Solution Providers **What do you dislike about Leena AI Autonomous Agent?** - A more analytical approach in Dashboards will definitely help. **Recommendations to others considering Leena AI Autonomous Agent:** A overall good product . Definitely AI Enabled with thorough knowledge and Amazing Team **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** -Solving Day to Day Transactional HR issues. -Enabling Org wide engagement surveys -Helping in Documenting HR Connects with employees ### 46. The experience has been seamless so far. **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek K. | Head - HR Systems, Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Leena AI Autonomous Agent?** Their team is reachable at all times and has a very customer-centric approach. **What do you dislike about Leena AI Autonomous Agent?** None so far. The association has been smooth so far. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** Employee Query resolution, Continuos Pulse assessment, ERM and Data Integrity. ### 47. Satisfactory **Rating:** 4.5/5.0 stars **Reviewed by:** Pooja S. | End User Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about Leena AI Autonomous Agent?** It's a very user-friendly product & very flexible for accomodating various customizations. **What do you dislike about Leena AI Autonomous Agent?** So far, have not come across any features which I would have found irrelevant. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** It has helped bridge the communication between end user & IT desk in a more attractive way. ### 48. HR Compliance Analyst **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2022 **What do you like best about Leena AI Autonomous Agent?** 1. Support 2. Accepts to do all the requests support and Accepts to dl all requests **What do you dislike about Leena AI Autonomous Agent?** 1. Timeline not meeting 2. lots fo follow up required Time line not meeting sometime **Recommendations to others considering Leena AI Autonomous Agent:** Great app and excellent team support **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** 1. currently we have stuck with the leave apply feature thru Bot 2. Happy the Birthday wishes and Work Anniversary wishes to employees 1. Currently we have stuck with the leavee apply feature thru bot ### 49. Great product for employees **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham G. | Sr. Manager - Marketplace, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Leena AI Autonomous Agent?** Seamless experience in basic HR queries as Payroll, Leave application, also integrates well with mobile/PC/other deviecs **What do you dislike about Leena AI Autonomous Agent?** The AI suggestions are ~80% accurate, still some way to go **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** - SAving time for transactional HR queries and making us more productive - Platform to share employee engagement views anonymously ### 50. Conversational AI is the thing of future hence Leena AI can help transform HR practices **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Leena AI Autonomous Agent?** The ease of using it and the fact that it helps us to track employee queries on a real time basis **What do you dislike about Leena AI Autonomous Agent?** Sometimes the bot does get stuck on one question/instance. This might discourage employees to use it. **What problems is Leena AI Autonomous Agent solving and how is that benefiting you?** The problem we are solving is of making the employees aware of the various policies and practices of the company. This will benefit us as it will reduce the time taken by HRs to clear doubts regarding policies and entitlements. ## Leena AI Autonomous Agent Discussions - [In what ways can Leena AI Bot are used and what are the benefits reap by other organization](https://www.g2.com/discussions/37786-in-what-ways-can-leena-ai-bot-are-used-and-what-are-the-benefits-reap-by-other-organization) - 1 comment, 2 upvotes - [Is there a place to know / share best practices between different companies?](https://www.g2.com/discussions/52123-is-there-a-place-to-know-share-best-practices-between-different-companies) - 1 comment, 1 upvote - [View Leena AI Autonomous Agent pricing details and edition comparison](https://www.g2.com/products/leena-ai-autonomous-agent/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+15%3A13%3A59+-0500&secure%5Bsession_id%5D=be7e1c34-260b-489e-9a73-d0f1360903cb&secure%5Btoken%5D=da878e2c63e2c8038a9c9aafb7001bee36cccc1387ad308865abde32b653d56a&format=llm_user) ## Leena AI Autonomous Agent Integrations - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Leena AI Autonomous Agent Features **Customization** - Customization - HR Integrations **Basics** - Interoperability - Performance - Process - Survey **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Conversational Automation - AI Agents for HR** - Conversational Assistants - Multi‑Language Support & Localization **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **HR Content** - Knowledge Management - Content Delivery - Document Management **Data** - Alerts and Notifications - Reporting - Dashboards & Reporting **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Task Automation - AI Agents for HR** - Autonomous Task Execution **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Logistics** - Security - Employee Portal - AI **Logistics** - Internal Communication - User, Role and Access Management **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Predictive Analytics - AI Agents for HR** - Attrition and Engagement Prediction **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Management** - Ticketing Platform - Single Sign-On - Business Process Management - Self-Service - Dashboard & Reporting **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Offboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction **Compliance & Policy - AI Agents for HR** - Policy Enforcement & Compliance **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Generative AI** - AI Text Generation - AI Text Summarization **Multi‑System Integration - AI Agents for HR** - System Integration & Data Access **Proactive Intervention - AI Agents for HR** - Proactive Nudges & Conversation Support **Agent Governance - AI Agents for HR** - Human‑in‑the‑Loop Governance **Talent Acquisition & Recruitment - AI Agents for HR** - AI‑Powered Candidate Screening - Interview & Scheduling Agent ## Top Leena AI Autonomous Agent Alternatives - [ServiceNow EmployeeWorks](https://www.g2.com/products/servicenow-employeeworks/reviews) - 4.4/5.0 (113 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (399 reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - 4.1/5.0 (1,474 reviews)