Learnerbly Pros and Cons

I've really enjoyed the ease of use and functionality within the platform. The search option in addition to the recommendations has helped me find content (both paid and free) that has been greatly insightful.

Additionally, when I requested a course only to immediately find a different one that I was more intersted in, the Learnerbly team via the chat function jumped into action to assist in canceling my request. Review collected by and hosted on G2.com.

My subscription is for a more limited budget and so many of the access points are for larger subscriptions, ie. a subscription for a whole month to Masterclass vs. access to just the single course hosted on Masterclass. Review collected by and hosted on G2.com.

It is amazing to be able to request books from Amazon. The catalog from Learnerbly is good enough and offers a lot of different options, but sometimes is not updated, so being able to choose from Amazons list is really helpful.

Isued Leanerbly about 10-15 times per year and it is super easy to resquest any source thatyou want.

But I may say that in my opinion the best thing Learnerbly has is the costumer service. Specially Noemi, a Customer Support Associate. She has been incredibly helpful and kind every single time one of my orders got cancelled or delayed, offering me solutions, information about the status and so. Review collected by and hosted on G2.com.

Seems that sometimes the communication between Learnerbly and Amazon does not work as it should. Many orders get cancelled for no reason, or deliveries that shouldn't take longer than one day or two get cancelled because they exceed the 15 days maximum. Review collected by and hosted on G2.com.

Ordering is easy. You can request your order online and get a confirmation e-mail. Review collected by and hosted on G2.com.

I had a profoundly disappointing experience with Learnerbly that I feel compelled to share. There are a couple of points that should concern any potential customer of their business:

* Placing an order with Learnerbly risks it going unfulfilled for months, leaving you without the resources crucial to your development.

* Learnerbly has a pattern of ghosting users, ceasing communication, and ignoring complaints (I am speaking from my personal experience — I had to contact Head of Customer Success directly to resolve my issue).

* It seems that Learnerbly lacks any processes to guarantee the delivery of a requested resource. They do not assess the quality of their service and have a history of failing to deliver numerous orders. Furthermore, they do not take the time to investigate the issue, nor do they inform their customers of any action plan to resolve the problem.

* Learnerbly has introduced a new customer support bot that has made it even more frustrating to file a complaint.

* Learnerbly catalog seems to be steadily decreasing. Review collected by and hosted on G2.com.

Easy to find content and helpfull materials. Flexible Review collected by and hosted on G2.com.

Way to login (shpuld be easier and not through the employee company. Review collected by and hosted on G2.com.

What made me surprised is that when I ordered a book, I got it tomorrow. I lie it a lot Review collected by and hosted on G2.com.

Maybe there could be some easiest way like the image that I got at the end to understand that for being able to request a book, the book should be dispatched and sold by Amazon. Review collected by and hosted on G2.com.

It straddles the line between learning tool and employee benefit so getting employees excited about it is pretty easy. Implementation was a breeze. Review collected by and hosted on G2.com.

Some articles are paywalled so while they look free they actually aren't or have limited free options. Administrative tools still have some distance to go - more could be added to bulk process functions and while analytics have improved they could still get better. Review collected by and hosted on G2.com.

Love the flexibility it gives staff to easily pursue personal and professional goals Review collected by and hosted on G2.com.

Without HRIS integration with our current system user management can be manual and time consuming Review collected by and hosted on G2.com.

I like the diverse range of resources, from books, to podcasts, to articles to courses. I feel like it addresses the range of learning needs that crop up within my organsiation.

It is a very easy platform to use and I have had no complaints about the usuage. Any query I have had has been dealt with no later than 24 hours which is incredible. Review collected by and hosted on G2.com.

I would love an element of events, the ability to sign up to events/use your budget in order to do so. For example networking events are brilliant opportunities to learn and grow. Review collected by and hosted on G2.com.

Ease of using platform, easy to manage employees and budgets, great customer service Review collected by and hosted on G2.com.

Have sometimes heard feedback that the range of content isn't as varied as users would like it to be Review collected by and hosted on G2.com.

Flexibility of offerings

Customer service

Innovation

Reporting

Ease of Use Review collected by and hosted on G2.com.

doesn't currently integrate with HRIS which means duplicating admin work Review collected by and hosted on G2.com.