Leapwork Reviews & Product Details

Leapwork is a test automation platform designed to help users build, maintain, and scale complex data-driven test scenarios without the need for coding. This no-code visual experience allows software testing teams to create automated tests quickly and effectively, facilitating a more efficient testing process that can adapt to the evolving needs of various projects. The platform is particularly beneficial for software testing teams looking to accelerate their release cycles while minimizing defects. By optimizing and reusing test flows, Leapwork simplifies the maintenance of test cases, which can often become cumbersome in traditional testing environments. Its capability for end-to-end testing across all applications enhances the digital experience, ensuring that every aspect of the software functions as intended before it reaches the end user. Leapwork is designed with a focus on ease of use and flexibility, making it accessible to a wide range of users, from technical engineers to non-technical business users. This democratization of test automation empowers teams to collaborate more effectively, as individuals with varying levels of expertise can contribute to the testing process. The visual interface allows users to create test scenarios intuitively, reducing the learning curve typically associated with automation tools. Key features of Leapwork include its drag-and-drop interface, which allows users to build test flows visually, and its ability to integrate seamlessly with various applications and systems. This integration capability ensures that testing can be conducted across diverse environments, providing comprehensive coverage of the software's functionality. Additionally, Leapwork supports data-driven testing, enabling users to run the same test scenarios with different sets of data, which is crucial for validating applications under various conditions. By leveraging Leapwork, organizations can achieve significant improvements in their testing processes, leading to higher quality software releases and enhanced customer satisfaction. The platform's focus on automation not only reduces manual testing efforts but also increases the reliability of test results, making it a valuable tool for any team committed to delivering exceptional digital experiences.

Product Website

Seller

Leapwork

Discussions

Leapwork Community

Languages Supported

English

Overview by

Janel Urena

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Leapwork Integrations

(5)

Verified by Leapwork

Leapwork Media

Building automation flows in Leapwork

Leapwork execution and debugging demo

Leapwork Subflows demo

Leapwork data-driven automation demo

Leapwork AI-powered recorder demo

Official Downloads

(4)

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Theresa T.

Consultant

Mid-Market (51-1000 emp.)

6/11/2024

Business partner of the seller or seller's competitor, not included in G2 scores.

"My Leapwork Experience"

4.5/5

What do you like best about Leapwork?

I like that it is easy to understand and to learn. You quickl get an idea about how to build a flow and what the single blocks are doing. I also like that there is the option to create subflows, so a sequence of flows can be used over and over again.

Leapwork is great with their Customer Support. They usually respond very quickly. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

You have to invest more time into the "Edit Web Element" option, where you can add X Paths, attributes and so on. But once you get a feeling about how to do certain things, then it gets easier. Review collected by and hosted on G2.com.

Peter P.

Life Member

Small-Business (50 or fewer emp.)

10/8/2024

"Customer Service"

5/5

What do you like best about Leapwork?

Our Leapwork colleagues have gone above and beyond what I had expected when we first started to collaborate. Their product appealed to us as it fitted nicely with our team's skills set and they tell me its been a pleasure to work with. But the thing that has made the difference to me is the timeliness of their communications to and with us and their attitude which is one of always wanting to ensure that we get the best from the relationship and the product. A lot of companies profess to offer this but seldom really do. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

I can honestly say that I have not found anything to dislike yet. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

9/24/2024

"Good for setting the groundwork and getting accustomed to automation testing"

3/5

What do you like best about Leapwork?

Leapwork is intuitive to use for first-timers. Also it might be a good place to start on the journey towards maturing your organization for automated testing. Easy to use and an overall nice and logical UI, and well-documented on their website. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

It is not particularly fast, nor is it reliable for automation that requires interacting with websites. Especially if the website is updated frequently, the amount of non-value adding maintenance of existing, broken flows takes more time than just testing manually. Also, the suite does not auto-update nor notify users of a new update, which means we ran a 2 year old, outdated version of Leapwork, which we did not notice until we contacted support about a few bugs we tracked down to not our own services, but to the Leapwork automation suite. Turned out, they were indeed Leapwork software bugs, which were fixed a year and a half ago. Generally buggy, I would say. Chrome iMacros could do some of our automations in a tenth of the time it took Leapwork to perform the exact same steps. Review collected by and hosted on G2.com.

What problems is Leapwork solving and how is that benefiting you?

Leapwork did help us identify a few minor issues in the automated testing, and at one point also one major issue that had not been discovered by the Operations Team. However, at one point we were reviewing the flow videos, because it had given an "OK" for a long time when actually that feature did not work at all, which we were curious about. Turns out that the flows were correctly set up, but due to "lagging" and unstableness of the Leapwork suite, it would randomly skip steps or just end flows in the middle of a flow with a "success" message. This was disappointing to discover, and led us to hire a JAVA automation developer instead of using Leapwork. Leapwork might be right for some, but not for us. In the end, with only some 30–40 flows, time was spent on maintenance instead of new automations. With our 95% automation test goal, Leapwork did not cut it once our organization matured in our automation needs. Review collected by and hosted on G2.com.

Pramod M.

Director, DevSecOps/Cloud and Agile SDLC

Mid-Market (51-1000 emp.)

7/10/2024

"Leapwork one of the best no-code test automation tool"

5/5

What do you like best about Leapwork?

No-Code test automation tool

Anyone can learn and start automating tests without any experience

Online videos are all you need to get started

Great customer support and 24 hours online/chat (human) help available.

Complete integration into DevOps and CI/CD pipelines.

Any use case that we have, LEAPWORK is able to fulfil, covers all our feature requirements. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

Struggling to find anything that I dislike about LEAPWORK. Our 1st implementation is going live in July, followed by multiple more this year. Will be able to talk about enhancements in future. Review collected by and hosted on G2.com.

What problems is Leapwork solving and how is that benefiting you?

We will like to use LEAPWORK in our Smoke Test and Acceptance Test that are integrated into the CI/CD pipelines which automatically deploy containers/microservices. LEAPWORK quick test automation and pipeline plugins help us achieve this very easily.

We will like to use LEAPWORK to perform Regression Testing periodically and distribute the load among different agents all throughout the day to reduce the number of licenses we need, we are able to do it with ease. Review collected by and hosted on G2.com.

Response from Duncan Young of Leapwork

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Dear Pramod,

Thank you for taking the time to leave such a positive review and share your feedback.

It’s fantastic to hear that you find Leapwork intuitive and that our online videos and customer support have helped you get up and running.

We’re also pleased to hear that Leapwork integrates seamlessly into your DevOps and CI/CD pipelines.

We look forward to hearing about your future enhancements and successes with Leapwork. If you have any questions or need additional support, please reach out to me or your Customer Success Manager.

Best regards,

Duncan Young

Customer Success Operations Manager

Jhared S.

Director of QA

Mid-Market (51-1000 emp.)

6/25/2024

"An excellent framework backed by an excellent company"

5/5

What do you like best about Leapwork?

The framework itself provided features that no other offerings were able to provide: the ability to actual work with our legacy code. We have an old 30+ year codebase that we've had major difficulty finding a framework that worked properly, leading us to build something in-house that was a pain to maintain. With Leapwork we've found an option that actually works properly with our software without a major amount of trouble. Initial integration was problematic, but this brings about the 2nd major reason why Leapwork is an ideal partner - their customer support is top notch. From the get-go Leapwork assured us that they were here to ensure our success. Over the past 9 months since our initial engagement, that has definitely been the case. Any support issues, bugs, best practices, etc. their team has been very willing to work with us to provide resolutions and solutions. We are well on our way of FINALLY having a proper automation suite. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

Pricing scheme made our initial investment small, and we're now hitting the limits of some of our licenses as more and more team members want to utilize the software. We're still getting our ROI underway, so we won't be able to expand licenses immediately. However, once we realize success it should be a simple matter to justify additional investment in Leapwork. Review collected by and hosted on G2.com.

What problems is Leapwork solving and how is that benefiting you?

30+ year old legacy code that was not easily automated with other frameworks. In addition my QA team consists of a large number of non-tech-savvy users who do not have a ton of automation experience. Leapwork solves both of these issues by providing us with a framework that actually works with our software, but all of our QA engineers are capable of producing automated tests with it. Review collected by and hosted on G2.com.

Anup R.

Test Automation Specialist

Small-Business (50 or fewer emp.)

9/25/2024

"Leapwork as a new convenient test automation solution gaining maturity overtime"

4/5

What do you like best about Leapwork?

The User Interface and wrkflows for Leapwork is pretty easy to understand even for a beginner Test Automation engineer and is suited for it.

Customer support is very convenient. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

The flexibility of implementing enhancements or custom functions is not that mature when it comes for an experienced Test Automation engineer.

Licene and User management needs improvement. Review collected by and hosted on G2.com.

Peter V.

Implementation Consultant Finance and Order Management application

Mid-Market (51-1000 emp.)

10/16/2024

"Leapwork for testautomation"

5/5

What do you like best about Leapwork?

- The user interface for desining flows is brilliant

- Easy run list setup

- Easy agent set up

- Documentation

- Professional support Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

- Reports could be better

- Dashboards could be better Review collected by and hosted on G2.com.

Sherisa M.

Senior Vice President (Senior Manager)

Enterprise (> 1000 emp.)

6/11/2024

"New Customer Feedback"

4/5

What do you like best about Leapwork?

It is very easy to use and there are alot of documentation on how to convert certain actions from test development while using this no code automation tool. There was adequate and thorough training on the tool by leapwork and their professional services team has been extremely helpful. we are 2 month in with using the tool and team has been able to create 40 subflows and completed 10 end to end processes. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

1. No powerbi integration for reporting to leadership who don't have access to the tool due to license.

2. No direct integration with Azure DevOps for Traceability matrix with automated status and linakge in ADo but there is a integration that allows for the test plan to be added as a run list but no ability to configure in leapwork the change. Review collected by and hosted on G2.com.

Helen F.

Change and Implementation Manager

Mid-Market (51-1000 emp.)

8/30/2024

"Easy to use and does not require developer coding experience."

4.5/5

What do you like best about Leapwork?

The record and capture functionality along with the debugging elements Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

Some of the terminology could be mor user friendly especialy if the user does not have systems knowledge of technical architecture Review collected by and hosted on G2.com.

Response from Joanna Pacek of Leapwork

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Dear Helen,

Thank you for taking the time to leave a review and share your feedback. I am Joanna, Head of Product here at Leapwork.

I’m happy to hear that you are finding Leapwork easy to use, and you are enjoying the record and capture functionality along with the debugging elements.

Thank you for your feedback regarding our terminology. We strive to make our platform as user-friendly as possible, especially for non-technical users. It would be great to hear more about which specific terms could be simplified or clarified to improve your experience. Please contact your Customer Success Manager as we would love to discuss any ideas with you.

Thanks once again for your review and suggestions as it helps us continue to improve our platform.

Best regards,

Joanna

Adrian E.

RPA Engineer

Enterprise (> 1000 emp.)

6/10/2024

"Very intuitive and versatile platform with excellent customer service"

4.5/5

What do you like best about Leapwork?

Ease of use, ability for new users to become productive very quickly Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

Lack of MI and BI, the only way to get decent metrics is pulling data directly from the database. Review collected by and hosted on G2.com.

Response from Joanna Pacek of Leapwork

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Dear Adrian,

Thank you for taking the time to leave a review and share your feedback. I’m Joanna, Head of Product here at Leapwork.

I’m happy to hear that you are finding Leapwork easy to use, and you are quickly getting value from your newly onboarded users.

We appreciate your feedback regarding the lack of MI and BI in Leapwork. We are working on improving Reporting within the Customer Portal to solve this. Stay tuned to our release notes for updates on when this new feature will be available

Thanks once again for your review and suggestions as it helps us continue to improve our platform.

Best regards,

Joanna