Launch27 Reviews & Product Details

What I liked the most is that from the start it has been easy to get up and running. The upfront sales and getting started is very painless and fairly easy to get install and turn on and begin processing customers. Review collected by and hosted on G2.com.

The pace of fixing problems, bugs, feature updates, and community requests is painfully slow. I love the company and as I suspect most of the community does, wish they would just try and have a regular monthly cadence to releases (less big updates, and lots of small ones). Then maybe a major update every 12 mos.

The second kind of major thing I don't like is that we can only accept Stripe. The Stripe service is slow to pay me and often times I am out of pocket (paying my employees) for days or up to a week before I get paid for jobs that have been booked, completed, and paid via Stripe. I would appreciate SQUARE and others to be supported at some point. Review collected by and hosted on G2.com.

Everything! The Launch 27 platform is exactly what our company needed in order to take our company to the next level. It's unique Customer Relation Management offering provides easy access, live support chat, automated scheduling, and a host of branding, marketing and sales tools for any growing company. The staff is amazing and always willing to assist in ensuring the best overall software experience. Review collected by and hosted on G2.com.

We currently do not have any issue with Launch 27. Review collected by and hosted on G2.com.

What I like best about Lanch 27 is the ability to basically let your clients book and pay online, leaving a substantial amount of time available to do other things that build a business. Review collected by and hosted on G2.com.

I dislike the platform they use for feedback or ideas to improve the Launch 27 experience; I wish I could just email, chat or call someone and let them know what's not working for me and my business. Review collected by and hosted on G2.com.

I switched from another great CRM The Customer Factor, but I didn’t like the direction they were going. I asked for auto text of job orders, and he came out with it much later than promised. Since I was charging cards on Authorize.net, there was a lot of tedious clicking involved. I was developing Carpal Tunnel due to all the different programs and windows I had open all the time.

I switched because I had a friend who kept telling me about all the features, automation, worker and client sign in, online booking etc.

I’m really glad he convinced me to switch. The biggest factor that makes Launch so good is all the automation and access to an online login. House cleaners can see their schedules. They have more independence with the platform because they can report their availability.

L27 auto authorization, and auto charge that is offered is a huge time saver. Customers and house cleaners logging in really keeps everyone on track. They are participating online which makes life easier and the flow is much smoother.

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Online booking is very new and I feel like it will take time to ignite consumer confidence with online booking. If L27 could put together marketing workshops, would be helpful bc I really want to utilize online booking more. Review collected by and hosted on G2.com.

There are so many features that are amazing: calendaring and notifications of clients, booking form, analytics. Booking form synced into the calendar for our staff is the best feature - it allowed us to grow and scale. Review collected by and hosted on G2.com.

The one feature that I wish it offered - staff assignments based on the geographic locations and other parameters. I do believe it will be coming. No other software offers it so far, but it's badly needed. Review collected by and hosted on G2.com.

Launch 27 allows me to run my business whether I am near or far. With online scheduling, client notifications, team connectivity and billing capabilities, you truly can run your start up cleaning, or on site maintenance, service business from one seamless platform. Review collected by and hosted on G2.com.

Visibility of teams availability can be a challenge, the app (mobile) isn't always seamless or responsive. Review collected by and hosted on G2.com.

The booking form. It's robust yet simple. It's also customizable to your brand. It makes accepting payments a breeze, and the configurations allow you to price jobs by different methods. You also have the option to pay vendors/teams by percentage or hourly.

Another great thing is it comes pre-stocked with a lot of pre-rendered emails, so it's almost 100% ready to go right out of the box. Review collected by and hosted on G2.com.

There's not much to dislike, there is a slight learning curve, but the support team is there to help, and they are extremely responsive. Review collected by and hosted on G2.com.

I like the ease and simplicity and how everything integrates with itself. Review collected by and hosted on G2.com.

Some times the communication between the launch 27 site and my website doesn't work well. An example is that I have a slider theme and when I update my prices via launch 27 it does not auto update my slider. I have to contact theme street to do that for me. Review collected by and hosted on G2.com.

Launch27 is incredibly easy to navigate, offers the best customer service I’ve seen in ages, and has everything I could ever ask for in a scheduling platform. Review collected by and hosted on G2.com.

Absolutely nothing. Perhaps APIs need to be broadened but that’s minor. Review collected by and hosted on G2.com.

I like that my customers can easily book online and pay with a credit card if needed. It links straight to my Gmail calendar and can be sent directly to my team Review collected by and hosted on G2.com.

I wish I could pay teams from this service Review collected by and hosted on G2.com.