--- title: Latitude by Genesys Reviews meta_title: 'Latitude by Genesys Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Latitude by Genesys works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 3 scale: '5' date_modified: '2025-10-31' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # Latitude by Genesys Reviews **Vendor:** Genesys **Category:** [Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable) **Average Rating:** 4.3/5.0 **Total Reviews:** 3 ## About Latitude by Genesys The Latitude by Genesys collections solution has comprehensive debt collection and recovery capabilities for managing all pre- and post-charge-off accounts and workflow processes. It provides collectors and managers with the tools to manage the debt collection and recovery process. Extending credit to consumers, debt collections, and collections and recovery on delinquent or charge-off accounts are all complex functions. And outdated solutions or those not designed for such complexities are less efficient. These gaps in functionality put pressure on agents who are trying to meet their goals while adding the challenges of inventory management and, ultimately, lowering recovery rates. Latitude by Genesys® provides the complete answer to your accounts receivables challenges— from day one delinquency through charge-off and debt sale. By bridging your servicing platform with Latitude, all the necessary information—current and historic—is available to agents in a single desktop on a single platform. This leads to a better customer experience, improved recovery rates and increased agent effectiveness. Latitude by Genesys is a standalone product that integrates with the Genesys Cloud®, PureConnect™ and Genesys Engage™ platforms. ## Latitude by Genesys Reviews ### 1. Experience Firsthand the Power of Latitude by Genesys **Rating:** 5.0/5.0 stars **Reviewed by:** John E. | CEO / Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Latitude by Genesys?** As a 27-year receivables industry veteran, I have had the opportunity to work with many of the leading ARM software. My first exposure to Latitude was 11 years ago at a law firm. I immediately could identify the significant benefits and value add the software provided over other leading collection software. Latitude by Genesys is by far one of the most flexible platforms with considerable automation capabilities. **What do you dislike about Latitude by Genesys?** As of this review, compliance. I know new significant compliance functionality is currently under development, with a release planned end of this month. **What problems is Latitude by Genesys solving and how is that benefiting you?** As an approved partner to Latitude by Genesys I can support many of their customers and solve some of the most complex projects. The Latitude system has never let me down when a customer comes with an idea needing a solution. ### 2. System conversion **Rating:** 4.5/5.0 stars **Reviewed by:** Feroze W. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2021 **What do you like best about Latitude by Genesys?** For the last thirteen years Reliant Capital Solutions has been using the Latitude by Genesys collections management platform. The company started in 2006 with three employees and since than grew to over 450 employees in early 2020, before COVID-19 disrupted collections operations and resulted in significant furloughs. We are looking forward to bringing back all our furloughed employees and resume normal operations in the next few months. Like most companies the level of support you get depends on the folks assigned to your account and Reliant has been fortunate to have Jeff Calnan as its account manager. This became evident recently when we were awarded a fairly large contract, with one proviso; we had to convert/migrate a very large database of paying/non-paying accounts from the incumbent on a non-Latitude system over to our Latitude platform in less than four weeks and complete the total migration (reports, data exchange files, workflows, etc.) in another four weeks (while taking inbound calls, processing payments, and everything that takes place in normal collection operations). Jeff and the Genesys team came through for us. Could not have done it without an all-out effort from Genesys and the Reliant team. **What do you dislike about Latitude by Genesys?** Sometimes large companies move at a slower pace. **What problems is Latitude by Genesys solving and how is that benefiting you?** Collections ### 3. Review for Latitude by Genesys **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Latitude by Genesys?** Streamlining of the Accounts Receivable process and collections and support from the product team **What do you dislike about Latitude by Genesys?** Not that anything I can think of. Everything is pretty good **What problems is Latitude by Genesys solving and how is that benefiting you?** Ease to integrate with other platforms like NetSuite ERP ## Latitude by Genesys Discussions - [What does Latitude By Genesys do?](https://www.g2.com/discussions/what-does-latitude-by-genesys-do) - [What is the use of Latitude By Genesys?](https://www.g2.com/discussions/what-is-the-use-of-latitude-by-genesys) - [What is Latitude software?](https://www.g2.com/discussions/what-is-latitude-software) - [What is latitude in Genesys?](https://www.g2.com/discussions/what-is-latitude-in-genesys) - [View Latitude by Genesys pricing details and edition comparison](https://www.g2.com/products/latitude-by-genesys/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-06+08%3A12%3A45+-0500&secure%5Bsession_id%5D=120f3f44-424b-4dc0-9fa6-b9ec39c57e3c&secure%5Btoken%5D=d7b0408a5c169d41cd8826fa6eb16b1e582296e24c78a2ec5d065f64d898fd05&format=llm_user) ## Latitude by Genesys Features **Customer Credit** - Credit Limits - Credit History - Credit Limits Adjustment - Integration with Credit Rating Agencies - Credit Limit Suspension **Reporting** - Status - Customer Credit - History **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Invoice Matching** - Incomplete Payments - Match Invoices and Payments - Errors and Adjustments - Cash Application **Integrations** - Accounting - ERP - CPM **Collections** - Late Payments - Disputed Transactions - Personalized Customer Messaging - Customer Profiles **Transactions** - Credits - Invoices - Payments **Analytics** - At Risk Customers - Esimated vs Actual Receipts - Collections Effectiveness - Scaleability - Artificial Intelligence - Compliance Control **Workflows** - Approvals - Reconciliation **Self Service** - Customer Portal - Financial Documents **Agentic AI - Accounts Receivable Automation** - Autonomous Task Execution **Agentic AI - Credit and Collections** - Autonomous Task Execution - Multi-step Planning - Adaptive Learning **AI - Accounts Receivable** - Generative - Responses - Predictive Analytics ## Top Latitude by Genesys Alternatives - [Invoiced](https://www.g2.com/products/invoiced/reviews) - 4.5/5.0 (396 reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - 4.4/5.0 (1,778 reviews) - [Billtrust](https://www.g2.com/products/billtrust/reviews) - 4.4/5.0 (505 reviews)