Language IO Reviews & Product Details

They were very flexible with file delivery, providing translations for our Zendesk content as well as Markdown files that fit our proprietary processes, and they delivered everything ahead of schedule. I was impressed by the quality of the work, especially given how quickly it was turned around. Review collected by and hosted on G2.com.

The pricing wasn’t as clear as we would have liked. In the end, the way the pricing and billing were structured led us to overshoot our budget. Review collected by and hosted on G2.com.

The article translation UI in Salesforce is simple and easy to use.

The email translation component is clear, with high-quality and instant translations.

The chat translation quality is also excellent across most of the languages we support. So far, we haven't received any complaints from customers saying they didn’t understand our support agents. Although our agents only speak English, we still serve customers who speak other languages, such as those in Nordic countries. Thanks to Language I/O, this has been seamless.

Additionally, Language I/O's support service is very responsive, and they resolve issues promptly and effectively. Review collected by and hosted on G2.com.

Occasionally, the Article Translation app disconnects, requiring us to reauthenticate.

Additionally, their IP address has changed a couple of times without prior notification. This caused the Article Translation app to stop working until we troubleshot the issue ourselves and discovered the IP change, allowing us to update our whitelist and restore functionality.

In the future, it would be helpful to receive advance notification of any IP changes or other modifications that could impact the Article Translation app. This way, we can adjust our settings proactively to ensure uninterrupted service. Review collected by and hosted on G2.com.

Language I/O is easy to use. We use it for chat translation, and our chats are translated automatically. Our representatives don’t need to adjust settings or select languages for translation. We can also add additional languages and unique terms as needed. In the future, we plan to use more features, such as email translation. Matthew has been great about staying in contact with us throughout the process and making sure our questions are addressed. Review collected by and hosted on G2.com.

Billing was a little challenging at first as we had to become familiar with their credit terminology and rates. Review collected by and hosted on G2.com.

Quick response in translation and multiple language support, and also easy for version upgradation and installation. Due to its quick response, it is more easier for customer support agents to give quick resolution. Language Io is easiest to use and also very easy to setup and integrate with enterprise orgs. Review collected by and hosted on G2.com.

delivered, read and typing indicator feature is not implemented in previous versions than 2.0 Review collected by and hosted on G2.com.

Language IO is an easy-to-use translation tool with several unique features, including self-improving glossaries, translation optimization, attachment translations, and high-quality translations. We also appreciate how simple it is to configure and maintain, and the customer support has been top-notch. Review collected by and hosted on G2.com.

The downside of Language IO is that it’s a bit more expensive, especially when you compare it with API-based translation services and the evolving capabilities of AI. Review collected by and hosted on G2.com.

Their client services team is very helpful and receptive to feedback and working towards solutions, even for complex integrations. The software itself works well, and most of our customers report that the translations are effective in communication. It was easy to implement overall, and we used it frequently with all of our clients that could not communicate in English. Review collected by and hosted on G2.com.

Unfortunately, some languages (e.g. Japanese, Mandarin, etc.) are not translated effectively and often mix up formalities. These languages, in particular, have been reported by clients to be unprofessional and especially impact technical discussions when supporting those clients. Review collected by and hosted on G2.com.

Language IO has been a great help in translating different languages ​​so that the information shared is as accurate and/or close to the original language as possible. Review collected by and hosted on G2.com.

The integration with certain platforms can be a bit complicated in terms of adapting to use it; it was quite a challenge, but with use and practice, efficiency was optimized. Review collected by and hosted on G2.com.

I love how it integrates with Salesforce and really facilitates the process for language translation. Review collected by and hosted on G2.com.

The UI could use some updating - it's a little outdated. Review collected by and hosted on G2.com.

Very easy to use, gives accurate translations and it is easy to integrate with Salesforce Review collected by and hosted on G2.com.

Some of the built-in functions could be enhanced so that custom LWCs don't have to be used Review collected by and hosted on G2.com.

It helps me handle tickets from global markets more efficiently. Review collected by and hosted on G2.com.

I don’t like that it doesn’t show any indication when a translation is ready. Review collected by and hosted on G2.com.