--- title: Lang.ai Reviews meta\_title: 'Lang.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 24 reviews by the users' company size, role or industry to find out how Lang.ai works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 24 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Lang.ai Reviews & Product Details Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required. * * * Seller [Lang.ai](https://www.g2.com/sellers/lang-ai) Discussions [Lang.ai Community](https://www.g2.com/products/lang-ai-lang-ai/discuss) Overview by Basil Polsonetti Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement \<1 month [ View More Pricing Information ](https://www.g2.com/products/lang-ai-lang-ai/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Gladly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gladly") Gladly 4.7/5(1,114) ](https://www.g2.com/products/gladly/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ View All Alternatives ](https://www.g2.com/products/lang-ai-lang-ai/competitors/alternatives) ## User Insights Average based on 24 real user reviews. Implementation Time \<1 month [Log in to unlock pricing and user insights](/login) ![Paolo B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paolo B.") PB Paolo B. NA Mid-Market (51-1000 emp.) 5/1/2024 "Amazing way to structure customer data" 5/5 What do you like best about Lang.ai? Lang.ai is able to efforlesly unlock the invaluable throve of data our customers provide us via tickets and requests. It is not only valuable for the time it frees for agents while processing requests, it also clarify ambiguity on what the cathegories and contex of the tickets are about. Ultimately in our implementation Lang.ai has been able to provide novel insight into what customer conversation are about, if we relied only on ticket dispositions from agent we would not have been able to proactively connecting the proverbial dots and flag issues days and weeks ahead of regular reporting cycles. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? I truly have no complaint about the product, it proved robust and effient over the years. Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? Structuring customer data Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kim S.") KS Kim S. Small-Business (50 or fewer emp.) 12/20/2023 "Saves time, easy to use, and crucial to our business" 4.5/5 What do you like best about Lang.ai? The ease of use. Lang.ai is just one of those platforms that feels intuitive once you dive in. It's become a crutial part of our day to day ticket management to rely on Lang for routing and automations - we'd be lost without it! The next best thing? How easy it is to make adjustments. Some platforms come with a level of complexity that simply takes too long to understand. With Lang, what could be a hours of work becomes a small adjustment. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? I really have no complaints! The team has been so helpful over the last year and is always very welcoming of any and all suggestions we might come up with to make the platform more useful for us. I'm very excited to continue expand our use of Lang.ai. Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? Lang.ai is an easy to use platform that provides major support and accuracy in ticket routing (and many other features) within our CRM platform. This saves hours of work for our leadership team and puts tickets in front of the right agent in the right queue with little error. This has helped us streamline providing the best service to our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Carl R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carl R.") CR Carl R. Operations Specialist Mid-Market (51-1000 emp.) 12/26/2023 "Understanding our customers" 5/5 What do you like best about Lang.ai? Lang AI's userThe user interface of Lang AI is not just remarkably simple to grasp, but also intuitive in its design. Our team experienced a seamless onboarding process and quickly mastered the tagging structure. Furthermore, the reporting is streamlined and delivers valuable insights without necessitating a deep dive into the data. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? The platform could be enhanced to offer more intuitive keyword suggestions. Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? As a business, our focus is to comprehend the influx of "urgent" or "high priority" support tickets. Previously, we were manually identifying and addressing these. However, Lang has significantly streamlined this process. It not only pinpoints these tickets using easily identifiable keywords but also quantifies the volume we experience post our peak sales periods. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Luis Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis Z.") LZ Luis Z. Mid-Market (51-1000 emp.) 5/2/2024 "Saves quite the time and facilitate our work." 5/5 What do you like best about Lang.ai? It's pretty simple to understand, and once you get the hang of it, it will will save you quite some time. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? It seems like lang creates it's own tags whenever it's tagging a project and that creates some confussion (i.e "land\_automated\_34j324kj23k4j23k4j234" . Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? We have a large amount of incoming tickets daily and Lang.ia helps us prioritize and tag those accordingly, saving us a lot of time. Also, it helps us automate several tickets, hence, helping out our associates do better their job. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Nicole G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole G.") NG Nicole G. Mid-Market (51-1000 emp.) 6/19/2023 "Fantastic team, immediate results" 4/5 What do you like best about Lang.ai? Lang has immediately allowed us to drive actionable insights from the output of Lang data associated with our support tickets. The implementation was easy, and they provided fantastic partnership throughout. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? There are some limitations around automations and tagging regarding how granular you can get with the logic I hoped Lang would have a solution for out the gate. Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? Allowing us to really understand what out customers are asking us and unlocking the ability to automate and triage with much more ease than what is capable in Zendesk. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kade C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kade C.") KC Kade C. Senior Director, Customer Experience Small-Business (50 or fewer emp.) 10/18/2022 "This software gave my team HOURS back in their week" 5/5 What do you like best about Lang.ai? Lang.ai has been instrumental in helping us stay on top of our incoming support tickets through the use of their ticket routing and automation features. Can't imagine life without this service! Review collected by and hosted on G2.com. What do you dislike about Lang.ai? This isn't a dislike but more of an education opportunity - automations are built on triggers within your CRM (for us Zendesk), so it does require some technical knowledge out of the box to understand how your existing triggers will impact or interfere. Their implementation team was a HUGE help in making sure this step was crystal clear and offering troubleshooting support. Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? Lang.ai offers an easy-to-use platform that allows customer support teams to strategically route and respond to inquiries using AI. This allows us to eliminate the guesswork when proactively addressing our users' needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Allie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allie F.") AF Allie F. COO Small-Business (50 or fewer emp.) 10/12/2022 "Must-have tool for customer support and product. (Don't bother using Zendesk without Lang.)" 5/5 What do you like best about Lang.ai? Lang.ai is the best tool I have found for both Customer Support \*and\* Product. I recommend them to everyone I know, and as I always tell them: it's useless to use Zendesk without Lang. We're a young company, and at first, I thought we might be too small to get sufficient ROI out of their product. I couldn't have been more wrong. First, their incredible auto-tagging (and therefore improved auto-responding) freed up our support agents to focus on the things that matter most. But perhaps even more importantly, the data we get from that better tagging structure is helping us better inform our prodcut roadmap, and keeping the company more responsive to customers than ever before. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? Nothing so far - they themselves have the most incredible customer support team - they're amazing to work with, and highly responsive with any questions I've had. Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? Their tech auto-tags tickets with amazing accuracy. This allows for 2 critical things: 1. We can better auto-respond, thus freeing up our agents' time so that they aren't having to respond to our most common questions. We can also be more immediately responsive to customers. 2. Because the tagging is so good, we can easily segment tickets over any given time period and use that to be better responsive to customers. It has allowed us to be more data-driven than ever, by quantifying qualitative data. It's an incredibly powerful tool. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RT Rhea Mae T. Customer Service Representative Mid-Market (51-1000 emp.) 6/22/2022 "Lang.ai as one of the most reliable platform for businesses nowadays." 5/5 What do you like best about Lang.ai? Lang.ai is very helpful in organizing an organization. I really do appreciate the feature that they automatically tag the tasks to the employees. Compared to its competitors, Lang.ai is easier to understand and use. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? I don't see anything missing from Lang.ai. Everything works perfectly fine for me. Maybe adding some new features that are a big help to an organization will be a big plus factor for Lang.ai. Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? I have realized that having Lang.ai makes work easier. Saves time and money for an organization, and makes the employees more productive and perform well on the job. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Tony R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony R.") TR Tony R. Customer and Product Operations Lead Small-Business (50 or fewer emp.) 3/3/2022 "Easy to use, great results and an amazing team to collaborate with" 5/5 What do you like best about Lang.ai? Lang has really helped our support team be more efficient overall. We utilize Lang to include internal notes and standard operating procedures in tickets automatically, send automatic replies to customers for standard two-touch tickets, get quantitative insights on what our customers are saying and more. On top of that, the team is amazingly supportive. Our customer success manager, Brianna, is always there to help out when we have questions and the rest of the team has been amazing at getting us onboarded and set up for success. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? No complaints at this time! The team is amazingly supportive, responsive to feedback that we have, and helpful throughout! Review collected by and hosted on G2.com. Recommendations to others considering Lang.ai: So much bang for your buck and so much potential Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? We're saving a ton of time across the board as an operations team: - Lower average handle time on tickets with internal notes guiding agents to answers based on customer context - Less human required touches per ticket with automated messages to customers - Less time spent manually tagging tickets and more time spent focusing on our customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rae c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rae c.") RC Rae c. Order Fulfillment Specialist Mid-Market (51-1000 emp.) 6/25/2022 "Lang.ai as a very useful platform in a business." 5/5 What do you like best about Lang.ai? What I really like best about Lang.ai is that it is very easy to use and it manages the team's tasks really well. We use this with calls, emails, and chats. It is more organized than its competitors in the market. Review collected by and hosted on G2.com. What do you dislike about Lang.ai? Lang.ai is already close to perfect, but just like any other platform, there are also some areas for improvement. It would have been better if it is much easier to navigate to employees who are new to the job. Review collected by and hosted on G2.com. What problems is Lang.ai solving and how is that benefiting you? The problem we have before is tagging works or tickets to our employees, Lang.ai made it way easier for us in designating the works for our employees. They have been more productive at work! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Lang.ai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Lang.ai ](https://www.g2.com/products/lang-ai-lang-ai/discussions/new) GU Guest User What is Lang.ai used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-lang-ai-used-for) [ View all Discussions ](https://www.g2.com/products/lang-ai-lang-ai/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/lang-ai-lang-ai/pricing) ##### Categories on G2 [Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics) [Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Text Analysis](https://www.g2.com/categories/text-analysis) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top-rated HCM platforms for talent management](https://www.g2.com/discussions/what-are-the-top-rated-hcm-platforms-for-talent-management)[What handwritten notes platforms work best for professional services organizations that need to stand out in client communications?](https://www.g2.com/discussions/what-handwritten-notes-platforms-work-best-for-professional-services-organizations-that-need-to-stand-out-in-client-communications)[Highly recommended CRM software for large enterprises](https://www.g2.com/discussions/crm-highly-recommended-crm-software-for-large-enterprises) [Which property management system offers the most advanced tenant portal?](https://www.g2.com/discussions/which-property-management-system-offers-the-most-advanced-tenant-portal)[Which low-code machine learning platforms give a data team the best end-to-end workflow from cleaning raw data all the way through to deploying a model without switching tools?](https://www.g2.com/discussions/which-low-code-machine-learning-platforms-give-a-data-team-the-best-end-to-end-workflow-from-cleaning-raw-data-all-the-way-through-to-deploying-a-model-without-switching-tools)[Recommendations for auto dialer software](https://www.g2.com/discussions/recommendations-for-auto-dialer-software) [Show MoreShow Less](javascript:void(0);)