
Categorization of the categories as well as the data of the agents. We can quickly check an agent's time completing one label and the total labels per agent/team. Also, we can check how many tasks are assigned to an agent, Review collected by and hosted on G2.com.
If there can be a comment box, it will be of great help as sometimes agents feel there is something important that needs to be mentioned in the comment section so that QA's can read it without any confusion. Review collected by and hosted on G2.com.




