Verified User in Accounting
AA
Verified User in Accounting
Enterprise (> 1000 emp.)
"Highly Customizable Solution for Managing Large-Scale Banking Data"
4/5
What do you like best about Kyriba?

It's great resource for any large company that has a large volume of bank accounts, numerous financial institutions, and processes in-house banking. The system is very customizable to handle process and condense large amounts of bank data and transactions in a one-stop place. It's got a ton of functionality and it can do a lot if you know how to set it up. Review collected by and hosted on G2.com.

What do you dislike about Kyriba?

The system is not easily navigated, and requires deep understanding in order to effectively set things up, maintain and troubleshoot problems if something comes up, or your team is needing to make changes. They have many support page resources, but is very challenging to follow because of the customized nature of setting things up client-to-client, and onboarding and training takes a lot of time. Customer service can be slow most of the time. Review collected by and hosted on G2.com.

Response from Tom Callway of Kyriba
Edit edit

Thank you for the review and for highlighting where Kyriba delivers the most value for large, complex organizations. We’re glad the platform is helping you consolidate high volumes of bank account data and transactions across multiple financial institutions, support in-house banking, and tailor processes through configuration and customization.

We also hear your concerns about navigation, the depth of expertise required to maintain and troubleshoot configurations, and the time investment for onboarding and training - especially given that each customer’s setup can be unique. That feedback is important. We’d welcome the chance to understand where your team is getting stuck most often so we can point you to the most relevant guidance, recommend role-based training, and help simplify day-to-day administration where possible.

On support responsiveness, we’re sorry your experience hasn’t been as timely as it should be. If you can share details with your Kyriba Customer Success or Support contact (ticket examples, urgency, and impacted modules), we’ll work with you to improve turnaround and ensure you’re getting the help you need to operate the platform confidently.

Verified User in Hospitality
AH
Verified User in Hospitality
Enterprise (> 1000 emp.)
"Kyriba Streamlines Treasury Cash Management With Seamless ERP Integration"
4.5/5
What do you like best about Kyriba?

I like Kyriba's innovative tools which streamline our treasury cash management, reducing manual work and improving accuracy. The seamless ERP integration automatically delivers the key data our accounting and treasury teams need, making day‑to‑day operations faster, simpler, and far more efficient.” Review collected by and hosted on G2.com.

What do you dislike about Kyriba?

I wish it was more intuitive in running reports. To take full advantage of its reporting capabilities, you really need a solid grasp of the basics, because the reports may not always reflect the data you’re looking for and often require some tweaking. Review collected by and hosted on G2.com.

Response from Anne Kennedy of Kyriba
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Thank you for the feedback! We’re glad Kyriba’s tools and seamless ERP integration are helping reduce manual work and improve accuracy for your treasury and accounting teams. We also appreciate the feedback on reporting, your input helps us continue improving.

Valerie N.
VN
Valerie N.
Sr. Treasury Analyst
Mid-Market (51-1000 emp.)
"Powerful reporting"
4.5/5
What do you like best about Kyriba?

We like the capability to create custom reports using data from the Payment Module to support the preparation of our board report. Payment approvers particularly appreciate the convenience of using the mobile app to review and approve payments. Review collected by and hosted on G2.com.

What do you dislike about Kyriba?

We have a few noted System idiosyncrasies:

1. Bank Account Module (BAM): When a new account is added Core Data - Accounts, the Bank Account module does not automatically populate.

2. Payment Module - Attachment Issue: If a user clicks the back arrow instead of the Menu → Close button while adding an attachment to a payment, the payment is lost and must be re-entered.

3 Payment module - Approval Workflow: A payment must be approved from outside the payment record; otherwise, the transaction is not automatically remitted to the bank, causing processing delays.

4. Payment Module – Status Label: After executing a payment, the system displays the next action as “Terminated,” which can be confusing.

5. Mobile App: Users would like enhanced tools and improved accessibility within the mobile application. Review collected by and hosted on G2.com.

Response from Tom Callway of Kyriba
Edit edit

Thank you for updating your review, and for the detailed, practical feedback. We’re especially pleased Kyriba is helping you build custom Payment Module reporting for your board pack, and that your approvers are getting real value from mobile approvals.

We also appreciate you calling out the specific “idiosyncrasies” you’ve encountered - this level of detail is exactly what helps us improve. A couple of the items you noted are tied to how we enforce controls and workflow consistency (for example, approvals are designed to be managed through the approvals workspace to ensure the right authorization path and downstream processing), but we agree the experience should be clearer and more forgiving day to day.

On the remaining points - BAM population behavior, the attachment/back-navigation scenario, and the “Terminated” label - we understand why these can feel unintuitive. We’ll share these with the appropriate teams, and we’d welcome the chance to review your specific setup so we can (1) confirm whether configuration changes can reduce manual steps, (2) help your users avoid the attachment workflow pitfall, and (3) provide clearer guidance on payment statuses to prevent confusion for occasional users.

Finally, on Kyriba Mobile: thank you for the request. If you can share which tools or accessibility improvements would make the biggest difference for your approvers, we can route that feedback more precisely and align it with ongoing enhancements.

Mandy M.
MM
Mandy M.
Treasury Manager
Mid-Market (51-1000 emp.)
"Helpful Helpdesk Support After Ticket Submission"
4/5
What do you like best about Kyriba?

Kyriba has been helpful in integrating our cash balances from multiple banks. At month end, we utilize a variance report to enter interest income. The Open Report Studio has been great to populate internal report that management utilizes. Review collected by and hosted on G2.com.

What do you dislike about Kyriba?

When a process breaks, it is hard to determine how to fix. The helpdesk is helpful after you submit a ticket.

You are not able to select multiple line items in Cash Forecasting module to add together as you can in excel. Kyriba recommends you export to excel, which is more time consuming. Review collected by and hosted on G2.com.

Response from Tom Callway of Kyriba
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Thank you Mandy for sharing your experience and for the thoughtful feedback.

We’re glad Kyriba is helping you consolidate cash balances and debt in one place and that the month-end variance reporting and Open Report Studio are supporting your interest income process and internal management reporting. It’s great to hear those capabilities are delivering real day-to-day value for your team.

We also appreciate you calling out the areas where we can do better. When a process breaks, it should be easier to diagnose and resolve without uncertainty, and we understand how frustrating it is when troubleshooting feels unclear. While we’re pleased our Helpdesk has been supportive once a ticket is submitted, we take your point that the overall experience should be more intuitive and guided even before that step.

On Cash Forecasting line item selection, we hear you - having to export to Excel to perform multi-line aggregation can add unnecessary time and friction. Your feedback is valuable and helps inform our product focus around improving in-app analysis and usability.

Thank you again for taking the time to leave this review and for partnering with us. If you’re open to it, we’d welcome the chance to learn more about your workflow and priorities so we can better support your use case going forward.

DL
David L.
Payment Specialist
Enterprise (> 1000 emp.)
"Easy End-of-Month Reporting with Fast, Clear Transaction Visibility"
5/5
What do you like best about Kyriba?

I appreciate how easy it is to balance our end-of-month reports, and how quickly I can get clear visibility into our transactions. Review collected by and hosted on G2.com.

What do you dislike about Kyriba?

The number of items pulled per report is a bit limiting; I wish it were closer to 30–50k lines. Review collected by and hosted on G2.com.

Response from Tom Callway of Kyriba
Edit edit

Thanks so much for your review and for sharing your experience. We’re glad Kyriba is helping you balance end-of-month reporting more easily and get fast, clear visibility into transactions.

We also really appreciate the feedback on report line limits - your note about needing closer to 30–50k lines is helpful context, and we’ll make sure it’s shared with our product team.

It’s great to hear Kyriba is also reducing the need to work across multiple ERPs - thanks again for your partnership.

James A.
JA
James A.
Treasury Manager
Enterprise (> 1000 emp.)
"Tropical Shipping Kyriba Review 2025 - Jamie Alderiso - Treasury Manager"
5/5
What do you like best about Kyriba?

We have been using Kyriba since 2001 and we were very pleased with how smoothly the implementation process went. We have gained may process improvements since using Kyriba. Our Treasury team has more time to analyze treasury operations instead of doing manual processes. Review collected by and hosted on G2.com.

What do you dislike about Kyriba?

There is not much I dislike about Kyriba. We are continuing to add additional modules and it has been very helpful using Kyriba Clearsulting business partner to help with these enhancements. I highly recommend Clearsulting. Review collected by and hosted on G2.com.

Braden K.
BK
Braden K.
Senior Treasury Analyst, Financial Risk Management
Enterprise (> 1000 emp.)
"Kyriba Review"
4.5/5
What do you like best about Kyriba?

Ease of use in implementing new accounting upload files pertaining to journal entries for FX hedging

Customer support has been easy to work with and highly responsive compared to previous provider Review collected by and hosted on G2.com.

What do you dislike about Kyriba?

When adding new accounting GL rule, approval is not easily identified due to reranking of all the rules Review collected by and hosted on G2.com.

BS
Bill S.
Treasury Director
Enterprise (> 1000 emp.)
"Treasury Director"
4/5
What do you like best about Kyriba?

The feature I like best about Kyriba is the ease of use. Whether it is setting up a cash position worksheet or adding a new accounting rule via the syntax, Kyriba makes it easy for users to add or make changes without any IT knowledge. Review collected by and hosted on G2.com.

What do you dislike about Kyriba?

Kyriba needs to improve the administrative functionality as it relates to access profiles. It is not easy to understand what is selected and how it relates to the modules. Review collected by and hosted on G2.com.

Samantha F.
SF
Samantha F.
Treasury Manager
Enterprise (> 1000 emp.)
"Effortless Payment Management, High Usability"
5/5
What do you like best about Kyriba?

I love that Kyriba is user friendly and easy to use. It gives me all the information I need with a few clicks, which is really convenient if someone asks to confirm a payment or a deposit. I can look it up very easily. Review collected by and hosted on G2.com.

What do you dislike about Kyriba?

N/A Review collected by and hosted on G2.com.

Response from Anne Kennedy of Kyriba
Edit edit

Thanks for the review Samantha. We're glad you find the platform user-friendly!

GN
Gonzalo N.
Mid-Market (51-1000 emp.)
"Seamless System and Bank Integration"
5/5
What do you like best about Kyriba?

I like that Kyriba is able to connect with our systems, allowing information to flow smoothly. I also find the banking integration beneficial as it drives all the data for our decision-making. Review collected by and hosted on G2.com.

What do you dislike about Kyriba?

N/A Review collected by and hosted on G2.com.

Response from Anne Kennedy of Kyriba
Edit edit

Hi Gonzalo and thank you for taking time to review Kyriba! We're glad you find the banking integration, cash management and reporting valuable.