KxConferencing (Conferencing on Pulse with Customer Hub) is a cloud-based event and conference management software solution that enables higher education institutions to administer meeting spaces, conference facilities, and event bookings through both staff-facing management tools and customer-facing self-service portals, managing the complete journey from initial enquiry through post-event evaluation. Built on the Kinetic Pulse platform and underpinned by Amazon Web Services infrastructure, KxConferencing provides event managers and administrative staff with real-time access to space availability, customer information, and booking data across any device, whilst simultaneously offering internal and external customers 24/7 self-service booking capabilities. The platform addresses operational challenges faced by universities and colleges in monetising conference and meeting facilities by automating workflows that traditionally require significant manual administration and enabling customers to find and book spaces independently. The software serves two primary audiences: conference managers, event coordinators, and operations teams who require administrative oversight and booking management capabilities, and internal departments or external organisations who need to reserve spaces for conferences, meetings, and events. Primary use cases include processing customer enquiries, generating quotes and invoices, allocating rooms based on availability and requirements, enabling self-service space discovery and booking, coordinating multi-departmental tasks, and analysing space utilisation patterns to optimise revenue generation. KxConferencing scales from single-site operations to institutions managing numerous spaces across multiple campus locations. Core Functionality: - Dual-interface booking ecosystem: Combines staff-facing administrative tools for managing enquiries, quotes, and complex bookings with a customer-facing portal where users independently search availability, submit enquiries, and complete bookings 24/7, reducing administrative workload whilst meeting customer expectations for immediate access to information - Centralised enquiry and relationship management: Track the complete customer lifecycle with customisable quote generation, space allocation through an intuitive room finder, customer preference tracking, and custom data fields that capture event-specific details upfront, minimising follow-up communications and reducing average enquiry processing time to approximately 30 seconds - Configurable reporting and analytics: Access data insights through customisable reports that identify effective marketing sources, track enquiry patterns, monitor space utilisation rates, and reveal revenue opportunities, enabling data-driven decisions about facility management, pricing strategies, and resource allocation. - Automated workflows and task management: Utilise built-in task logging, assignment, and delegation capabilities with automated booking approvals, enquiry responses, and reminders displayed through a centralised dashboard showing recent enquiries, upcoming events, and team workload distribution, ensuring operational accountability and reducing manual intervention - Branded, accessible self-service experience: Deploy customer-facing portals with institutional branding that meet WCAG 2.1 AA accessibility standards, featuring configurable customer groups, booking restrictions, smart upselling for additional services, and integration with KxPayments for seamless transactions, providing the self-service experience that 97% of venue customers expect whilst maintaining administrative control over space access and approval workflows.