--- title: Kustomer Reviews meta\_title: 'Kustomer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 565 reviews by the users' company size, role or industry to find out how Kustomer works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 565 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Kustomer Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Kustomer's interface **intuitive and user-friendly** , enhancing efficient management of customer information and interactions. [(56 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1350016&qs=pros-and-cons#reviews) Users appreciate the **intuitive interface and centralized customer information** in Kustomer, enhancing efficiency and communication. [(42 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349474&qs=pros-and-cons#reviews) Users appreciate the **centralized customer information** in Kustomer, enhancing efficiency and streamlining communication processes. [(37 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1348934&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Kustomer, benefiting from its intuitive interface and seamless integration with other platforms. [(30 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349959&qs=pros-and-cons#reviews) Users highlight the **efficiency of automation** in Kustomer, streamlining tasks and enhancing overall productivity in customer service. [(20 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349806&qs=pros-and-cons#reviews) Users experience **slow performance** with Kustomer, leading to workflow disruptions and frustrating handling times. [(21 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349111&qs=pros-and-cons#reviews) Users often experience **slow loading** times with Kustomer, hindering fast customer resolution and impacting productivity. [(17 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349594&qs=pros-and-cons#reviews) Users find the **learning curve steep** , with a complex interface that complicates navigation and onboarding. [(16 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2237095&qs=pros-and-cons#reviews) Users find Kustomer's **complexity** challenging, especially newcomers, which hinders navigation and requires extensive training. [(14 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2236740&qs=pros-and-cons#reviews) Users find Kustomer's interface **not intuitive** , leading to challenges in navigation and longer onboarding times. [(13 mentions)](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2236972&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Kustomer ##### 1. Ease of Use Users find Kustomer's interface **intuitive and user-friendly** , enhancing efficient management of customer information and interactions. [ See 56 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1350016&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you like about Kustomer? Easily edited custom fields, prioritization, and a thorough ability to harness gathered information in a user friendly format. ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ##### 2. Features Users appreciate the **intuitive interface and centralized customer information** in Kustomer, enhancing efficiency and communication. [ See 42 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349474&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you like about Kustomer? Easily edited custom fields, prioritization, and a thorough ability to harness gathered information in a user friendly format. ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ##### 3. Helpful Users appreciate the **centralized customer information** in Kustomer, enhancing efficiency and streamlining communication processes. [ See 37 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1348934&qs=pros-and-cons#reviews) See Related User Reviews ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ![Umer B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Umer B.") UB Umer B. Mid-Market (51-1000 emp.) 5.0/5 "Kustomer helps us stay connected with our customers and ensures reliability of our organization." What do you like about Kustomer? The best part of the Kustomer is that it maintains all our daily records. It keeps track of our availability which in turn helps us work efficiently. ##### 4. Efficiency Users appreciate the **efficiency** of Kustomer, benefiting from its intuitive interface and seamless integration with other platforms. [ See 30 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349959&qs=pros-and-cons#reviews) See Related User Reviews ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ![Umer B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Umer B.") UB Umer B. Mid-Market (51-1000 emp.) 5.0/5 "Kustomer helps us stay connected with our customers and ensures reliability of our organization." What do you like about Kustomer? The best part of the Kustomer is that it maintains all our daily records. It keeps track of our availability which in turn helps us work efficiently. ##### 5. Automation Users highlight the **efficiency of automation** in Kustomer, streamlining tasks and enhancing overall productivity in customer service. [ See 20 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349806&qs=pros-and-cons#reviews) See Related User Reviews ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you like about Kustomer? Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other sy ![Marc Jandel P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc Jandel P.") MP Marc Jandel P. Small-Business (50 or fewer emp.) 5.0/5 "Highly Customizable Tool with Invaluable AI Features and Proactive Support" What do you like about Kustomer? The tool itself is excellent, with one of its greatest strengths being the wide range of customization options that allow it to adapt to specific busi ### 5 Cons or Disadvantages of Kustomer ##### 1. Slow Performance Users experience **slow performance** with Kustomer, leading to workflow disruptions and frustrating handling times. [ See 21 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349111&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you dislike about Kustomer? It can be clunky at times, the search function takes some learning, it gets bogged down if I am multi tasking calls and chats simultaneously. It could ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you dislike about Kustomer? Some users find it slow, complex to learn, pricey, and its reporting/customization can be hard to use or limited. ##### 2. Slow Loading Users often experience **slow loading** times with Kustomer, hindering fast customer resolution and impacting productivity. [ See 17 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=1349594&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you dislike about Kustomer? It can be clunky at times, the search function takes some learning, it gets bogged down if I am multi tasking calls and chats simultaneously. It could ![Faishal W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faishal W.") FW Faishal W. 3.5/5 "Intuitive UI with Room for Improvement" What do you dislike about Kustomer? I don't like how attachment loading is slow. It's frustrating when loading older messages as the screen keeps scrolling back to the newest message, ma ##### 3. Learning Curve Users find the **learning curve steep** , with a complex interface that complicates navigation and onboarding. [ See 16 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2237095&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you dislike about Kustomer? It can be clunky at times, the search function takes some learning, it gets bogged down if I am multi tasking calls and chats simultaneously. It could ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you dislike about Kustomer? Some users find it slow, complex to learn, pricey, and its reporting/customization can be hard to use or limited. ##### 4. Complexity Users find Kustomer's **complexity** challenging, especially newcomers, which hinders navigation and requires extensive training. [ See 14 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2236740&qs=pros-and-cons#reviews) See Related User Reviews ![Zennith Joy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zennith Joy A.") ZA Zennith Joy A. Enterprise (\> 1000 emp.) 5.0/5 "Unified Customer View, Powerful Automation, and Strong Reporting" What do you dislike about Kustomer? Some users find it slow, complex to learn, pricey, and its reporting/customization can be hard to use or limited. ![Walid T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Walid T.") WT Walid T. Mid-Market (51-1000 emp.) 4.5/5 "Workflows That Eliminate Repetitive Tasks Effortlessly" What do you dislike about Kustomer? It can feel complex to set up and customize at first and sometimes it logs me out very fast. (its been more thna 4 times to remake this review and pro ##### 5. Not Intuitive Users find Kustomer's interface **not intuitive** , leading to challenges in navigation and longer onboarding times. [ See 13 mentions ](https://www.g2.com/products/kustomer/reviews?filters%5Bsentiment_snippet%5D=2236972&qs=pros-and-cons#reviews) See Related User Reviews ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. Mid-Market (51-1000 emp.) 4.0/5 "Better than I expected, not as flawless as I wished." What do you dislike about Kustomer? It can be clunky at times, the search function takes some learning, it gets bogged down if I am multi tasking calls and chats simultaneously. It could AA Ashwin A. Mid-Market (51-1000 emp.) 4.5/5 "Unified Customer Conversations Made Effortless and Efficient" What do you dislike about Kustomer? One thing I find frustrating about Kustomer is that it can occasionally feel slow or laggy, particularly when loading lengthy customer timelines or wh GM Gustavo M. Gerente Servicio al Cliente 2/5/2026 "Innovative and Potential, But with Implementation Challenges" 3.5/5 What do you like best about Kustomer? I like the constant innovation that Kustomer presents. In the last 2 years, they have kept their users informed about these innovations. I would say that is the most important thing. Review collected by and hosted on G2.com. What do you dislike about Kustomer? I believe that customer service could be improved, especially for companies as clients. I also found the initial setup difficult, as the implementation by the Kustomer staff was poor. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? Facilitate the management and tracking of customer incidents and requests. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 8/29/2025 "Configurable to meet the needs of your organization and your customers" 5/5 What do you like best about Kustomer? Kustomer has been a really flexible CSM that has been able to bend to the needs of our organization. Setup was quick (our team was live within about two months), maintenance is reasonable (even for a team without formal programmers), and getting support from the Kustomer support team has always been fast. Our instance is customized to contain the data we need. We have connected data for objects like orders and registrations right into Kustomer--and it's easily viewable on the timeline to get a full view of the customer's history. If we ever need to intake a new record type, it's easy to create a new KObject and workflows to connect the data we need. Plus, we can run other custom workflows to automate tasks like customer follow-ups, routing rules, and other out-of-the-box configurations. Communication within Kustomer has been pretty seamless. For our customers, we support omni-channel support from email, chat, sms, voice, and whatsapp; and you can change the channel in the ticket to meet the needs of the customer. For agents, we can leave notes and comments in converstaions and other objects to ask questions and get help--even from departments outside of customer support. Plus, we can create tasks to track and communicate on tasks that require more of a process, like refund requests. Plus, Kustomer is just easier on the eyes than other CRMs I've used in the past. The data is displayed cleanly and modernly, you are able to view as much or as little information about a customer or conversation as your organization needs, and the conversation history is easy to understand and skim. Review collected by and hosted on G2.com. What do you dislike about Kustomer? While I wish Kustomer supported more apps to third-party providers, I do think that a lot of the items you would add on from a third-party provider are supported in-house by Kustomer, and they do a good job allowing you to create any custom integrations you would need. The reporting is pretty solid for most basic use-cases for support, but I do wish it could get a little more granular and allow more global filters on custom reports. However, this is not unique to Kustomer--many big-name CRMs are lacking in native reports. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? Kustomer is our CRM provider and handles our ticketing (including hosting our chat), hosts our live Knowledge Base, and hosts our Conversational Assistants and AI Agents. We moved to Kustomer to give us more AI tools to help our customers before they need to be forwarded to a live agent. This is something that Kustomer is still actively working on, but we are starting to see the benefits of AI Agents being involved in our conversations. The other benefit that we get from customer is that once a conversation is routed to a live representative, Kustomer gives that rep the tools they need to assist the customer, including Knowledge Base resources and shortcuts, easy views into the Kustomer's timeline (including past conversations, orders, registrations, and other related objects), and quick ways to reach out for help if required. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jessa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessa S.") JS Jessa S. Customer Support Small-Business (50 or fewer emp.) 9/12/2025 "Kustomer: Powerful but Complex" 4/5 What do you like best about Kustomer? I like that it brings all customer interactions into one timeline, making it easy to see the full history and respond quickly. The automation and integrations, especially with Shopify, save a lot of time and help deliver more personalized support. Review collected by and hosted on G2.com. What do you dislike about Kustomer? Kustomer can feel overly complex at times, with a steep learning curve for new users. It can also run slow or glitchy, and the pricing is high for smaller teams who don’t need all the advanced features. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? Kustomer helps me with Customer Self-Service and Live Chat. It unifies support channels in one timeline, making it easier to get quick, consistent answers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mostafa M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mostafa M.") MM Mostafa M. Customer service representative Mid-Market (51-1000 emp.) 12/12/2025 "User-Friendly and Seamless Integration with Outstanding Support" 5/5 What do you like best about Kustomer? Kustomer is a very user friendly application, with great customer support it's integrated with other applications like shopify we use it on hourly bases and it was implemented easily with our other applications Review collected by and hosted on G2.com. What do you dislike about Kustomer? all great as the application is smart and provides a lot of features Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? It's helping with customer's interactions management and order navigation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Angeline M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angeline M.") AM Angeline M. Mid-Market (51-1000 emp.) 10/20/2025 "Effortless and Reliable—A Breeze to Use" 4/5 What do you like best about Kustomer? its ability to provide a unified, 360-degree view of the customer through a single timeline, which is powered by AI and automation Review collected by and hosted on G2.com. What do you dislike about Kustomer? low performance and reliability issues, including outages and latency. Other disadvantages include a steep learning curve, a lack of flexibility in its reporting and custom reports, and difficulties with certain integrations and features like social media comment management. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? ragmented customer communication by consolidating all interactions into a single timeline, providing agents with a complete view of customer history. This unified approach, supported by AI-driven automation, benefits businesses by enabling faster response times, more personalized support, and improved agent efficiency. The resulting benefits are increased customer satisfaction, higher team productivity, and the potential for cost savings. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 8/14/2025 "Kustomer is a great CRM with quick support and high potential." 4/5 What do you like best about Kustomer? There is a lot of customization with Kustomer. Their support is willing to teach us skills that can help us fix needs. The website itself is easy to use and easy to understand. I have enjoyed working with the migration team on various issues and needs. They have been very easy to work with. Review collected by and hosted on G2.com. What do you dislike about Kustomer? The implementation process could have been more organized. The team seemed a bit hands off, which caused a lot of concern from our end about whether things were going to be completed within the deadline. There have been various bugs that we have caught during our time using it, and although the support team has been responding to our requests quickly, it still feels that there is a lot of waiting time for issues to get fixed on the backend. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? We needed a new CRM that is budget-friendly, easy to implement, easy to use, and user-friendly. Kustomer has delivered on all of these. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Sporting Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sporting Goods") AS Verified User in Sporting Goods Mid-Market (51-1000 emp.) 8/13/2025 "Kustomer CRM Platform Review" 4.5/5 What do you like best about Kustomer? Kustomer has a very customer-centric mindset and experience. The fact that so many different types of communications can be consolidated to a single thread enables agents to be at their best. The ability to customize workflows, queues, business rules, etc. enables us to adapt the software to our needs, rather than adapting business needs to platform capabilities. Review collected by and hosted on G2.com. What do you dislike about Kustomer? Kustomer is not the most intuitive or easy to learn. Training is required and SOPs are needed to ensure uniformity. Small occasional performance issues. Reporting limitations- they dont go as deep as other analytics, though it can be customized, again it isn't the easiest. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? Kustomer helps us solve the challenge of managing customer interactions scattered across multiple channels by unifying email, chat, SMS, social, and phone conversations into a single, chronological timeline, giving our team complete context for every customer at a glance. It streamlines workflows through automation, reduces manual tasks, and speeds up response times, enabling agents to focus on high-value interactions instead of repetitive admin work. With integrated data, proactive engagement tools, and AI-powered assistance, it improves efficiency, consistency, and personalization in our support process—ultimately helping us deliver faster, more informed, and more satisfying customer experiences at scale. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kelly G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelly G.") KG Kelly G. 8/6/2025 "Efficient Patient Management but Lacks CRM Integration" 4/5 What do you like best about Kustomer? I find Kustomer incredibly convenient for creating patient profiles and consolidating all patient-related information and communications. It enables efficient internal communication with my care concierge team, replacing Slack. The intuitive interface allows me to efficiently search for patients, add documents, and communicate via SMS and email within patient profiles. The search and tagging features are particularly useful for filtering specific patient populations, and the integrated SMS and email capabilities provide transparency for team interactions. Review collected by and hosted on G2.com. What do you dislike about Kustomer? I find the inbox system within Kustomer clunky and unintuitive. Creating dedicated inboxes for specific patient profiles is not straightforward, and the process often mistakenly includes unrelated patient profiles due to the tagging system's inefficiencies. I also dislike the limitations within the email and SMS functionalities, particularly the inability to embed videos directly instead of sending them as links, which can be perceived as spam by recipients. Additionally, I wish Kustomer acted more like an integrated CRM that could encompass the capabilities of tools like HubSpot for prospective patient interactions and profile creation. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? I use Kustomer to centralize patient information, streamline communication with my team, and improve visibility into the patient journey, saving time and enhancing workflow efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NG nedilyn g. Customer representative Enterprise (\> 1000 emp.) 10/20/2025 "Efficient Customer Info Management, Minor Loading Delays" 5/5 What do you like best about Kustomer? Kustomer is really helpful since all of the information needed where already filled out most specially if the customer phone number or email is already merged or associated on the phone number. Review collected by and hosted on G2.com. What do you dislike about Kustomer? Some it takes time to load but all in all it good. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? It helps me to get some information like kustomer number, name, email and phone number which is needed in every case I handle. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Faishal W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faishal W.") FW Faishal W. 1/12/2026 "Intuitive UI with Room for Improvement" 3.5/5 What do you like best about Kustomer? I like the automatic assigning of tickets and the intuitive UI of Kustomer. Review collected by and hosted on G2.com. What do you dislike about Kustomer? I don't like how attachment loading is slow. It's frustrating when loading older messages as the screen keeps scrolling back to the newest message, making me have to scroll all over again. Review collected by and hosted on G2.com. What problems is Kustomer solving and how is that benefiting you? I use Kustomer for replying to tickets, reviewing warranty claims, solving shipping issues, and handling customer service tasks. Review collected by and hosted on G2.com. 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